Swansea Loughor Castle Hotels

"Always good very clean always helpful staff"

"Room was right next to the roadway. Very noisy in the morning from traffic, workers, etc. Overall the stay was ok. Not sure I'd stay again unless I had a better room."

"Room rather small and there was a lack of surface area to put anything down. Badly designed. Clean and comfy beds. Welcoming and helpful staff."

"Lovely last minute stay in a large room very quiet and close to amenities. "

"Great sized room. Friendly staff in Reception and in the bar."

"Very clean room"

"The room was very clean and comfortable, the theme was really pleasant and I felt really relaxed there. The tea, coffee and hot chocolate was a really sweet thought with the fresh milk in a mini fridge being better than all other accommodation in facilities- it's such a small but significant difference. I really appreciated this. The towels were nice but the shared bathroom takes a bit of waiting for or timing. The shower then takes about 4 minutes to get the hot water through so I learnt to do other bathroom activities while waiting for the very hot but adjustable water to come through. The duvet and pillow covers were 100% polyester fleece which means I was either roasting hot sweating or cold uncovered. Fleece acts as an insulator so well that even to my sides under the duvet, small drops of condensation formed! It's just not a pleasant or very breathable material to have next to the skin or regulate heat. The bed was otherwise lovely and comfortable, I did sleep but it was broken because of the prickly heat. I would bring my own sheet and pillowcase in future. The owner/ staff is really caring and pleasant and is supportive to your stay being pleasant. I liked Swansea but did not have much time on this first trip. I really enjoyed my stay and would stay again."

"★Very bad room ★Staff is good. Funny. Sleeping time to much disturbing the staff. Overall ok. ★Iam not going kitchen. My room staff going he said kitchen not clean and bad smeal. ★This hotel nearest shop have disnction good. "

"I had a terrible experience with my hotel booking yesterday. I made the reservation in the morning and informed the owner, John, that we would arrive late, after 9:00 PM. She told me there would be a £60 late check-in charge, which I agreed to. At 9:00 PM, she messaged me, and I explained that due to traffic and an accident, we would be delayed by about an hour. She responded rudely, telling me to call when I arrived, and I agreed. Before reaching the property, I messaged her at 10:55 PM to confirm our arrival time, and although she read the message, she did not reply. When we arrived at 10:55 PM, I called her, but she had blocked my number. I tried again from another phone, but after several attempts, she also blocked that number. (I have all proof in my phone). Your team was also called her but she did not answer your team call in the night approximately at 11:15 PM time and morning time at 6:25 AM. As a result, I was left stranded with my family after a five-hour drive, despite having paid for the reservation and accepted all her terms. This behavior was extremely unprofessional and unacceptable. I want my all money back which I paid her."