開放式套房 | 書桌、遮光窗簾/窗簾、熨斗/熨衫板、免費嬰兒床
查看供應

雷德克里夫諾克斯堡燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
雷德克里夫諾克斯堡燭木套房酒店 (IHG 旗下酒店)
40 Bourbon St, Radcliff, KY

評價

8.8

優異

10 分評分，優異；125 則評價中有 77 則" "
8 分評分，不錯；125 則評價中有 30 則" "
6 分評分，一般；125 則評價中有 10 則" "
4 分評分，欠佳；125 則評價中有 0 則" "
2 分評分，很差；125 則評價中有 8 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Karen

於 2024 年 1 月住了 7 晚

10/10 優異

Kyongae

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 8 晚

10/10 優異

HONGJUN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 9 晚

8/10 不錯

Darryl

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice stay, staff friendly & helpful. Room & lobby very clean.
於 2023 年 10 月住了 4 晚

10/10 優異

David

2/10 很差

joshua

於 2022 年 12 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great start. Unfortunately, the bed was too hard. Very clean, exvellent staff.
於 2022 年 10 月住了 1 晚
Amber - Guest Services 於 2022年10月24日的回應
Thank you for choosing to stay at Candlewood Suites, we appreciate all feedback. We are glad that you enjoyed your stay and the staff. Perhaps next time you choose to stay with us, you can find a bed more to your liking as they are all different.

10/10 優異

Laquieta

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place dog friendly too !
It was very good friendly lady at the front desk ! Love it comfortable bed everything you needed for your stay clean towels great service they don’t have free breakfast at this hotel but there’s restaurants close by McDonald’s Coltons steakhouse a Walmart close by everything you need!
於 2022 年 10 月住了 2 晚
Amber - Guest Services 於 2022年10月24日的回應
Thank you for your feedback as well as staying with us at Candlewood Suites. We are very glad to hear that you enjoyed your stay with us. We look forward to seeing you in the future!

10/10 優異

Debra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Stay at Candlewood Suites Radcliff
We were there due to a death in the family. The staff was friendly and helpful. We will definitely stay there again.
於 2022 年 10 月住了 4 晚
Amber - Guest Services 於 2022年10月19日的回應
We are very sorry for your loss. We are glad that we could make things a tiny bit better for you. Thank you for the positive feedback. We look forward to seeing you again under better circumstance.

10/10 優異

Jamie

於 2022 年 10 月住了 2 晚

10/10 優異

CarlI

讚好：住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Management 於 2022年9月19日的回應
Thank you so much for your positive feedback. We are always glad to know our guests enjoyed their stay. We hope to see you again in the future.

10/10 優異

Scott

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Solid choice.
Great experience! Room was clean and well appointed and the staff was great.
於 2022 年 8 月住了 2 晚
Amber - Guest Services 於 2022年8月20日的回應
Thank you for your positive feedback. We are glad you enjoyed your stay.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 7 晚
Amber - Guest Services 於 2022年7月29日的回應
Thank you for the positive feedback.

6/10 一般

Daniel

家人同遊, 商務旅客
.nothing everything was fine
於 2022 年 3 月住了 1 晚
Amber - Guest Services 於 2022年3月20日的回應
Thank you for your feedback.

10/10 優異

Janelle

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly. Rooms were clean and need was super comfortable!! Close to food and a Walmart of you needed anything.
於 2022 年 1 月住了 2 晚
Amber - Guest Services Supervisor 於 2022年1月5日的回應
Thank you so much for your kind feedback. We're so glad to know you enjoyed your stay.

6/10 一般

Mike

於 2021 年 12 月住了 1 晚
Amber - Guest Services Supervisor 於 2022年1月4日的回應
Thank you for your feedback!

10/10 優異

Marvin

於 2021 年 12 月住了 3 晚

6/10 一般

Alvin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Surprised at check in
When i arrived to check in, they put us in a room with a queen size bed and i had a paid reservation for a king size bed. I did not receive a courtesy notification about this so we were kinda upset.
於 2021 年 10 月住了 2 晚
Amber - Guest Services Supervisor 於 2021年10月8日的回應
We sincerely apologize for the miscommunication.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked a room online and when I arrived the hotel was fully booked. I asked for a copy of the cancellation(for reference) and the front desk attendee was VERY rude and said he “was not able to print a copy of the cancelation or a screen print” Unexceptable!
於 2021 年 6 月住了 1 晚
Amber - Guest Services Supervisor 於 2021年6月21日的回應
We are always working to create an optimal guest experience and I am very sorry that you were not treated accordingly. I sincerely hope that this does not discourage you to stay with us again in the future so we can try to make your experience better.

10/10 優異

真實旅客

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved this place! Amber and Wendy went out of their way to accommodate our special needs. The room was spotless and had everything we needed. The furniture and beds were super comfy and we never heard a sound from other guests. We'll be back!
於 2021 年 2 月住了 2 晚
Wendy S 於 2021年2月10日的回應
Thank you so much for being our guest!

10/10 優異

Glenda (Tyler Texas)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly, very helpful, room were clean and stocked If all Candlewoods are like this one, I have found my new place to stay while on vacation
於 2021 年 1 月住了 1 晚
Amber 於 2021年2月8日的回應
Thank you for your feedback and we are so glad that you enjoyed your stay with us. We look forward to seeing you again!

8/10 不錯

Brett

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All good no issues really liked the kitchen
於 2020 年 12 月住了 2 晚
Ashley M. 於 2020年12月29日的回應
We are glad to hear you enjoyed your stay with us! Thank you for the 8 out of 10 rating.

6/10 一般

Daniel

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2020 年 10 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 9 月住了 14 晚
Wendy S 於 2020年10月9日的回應
Thank you for staying with us in Radcliff, KY!

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall great stay. Only complaint is that the microwave was broken and the tv remote did not work with the cable box. Those are just minor things though.
於 2020 年 9 月住了 2 晚
Wendy S 於 2020年10月9日的回應
Thank you for letting us know. We will get those items fixed right away!

8/10 不錯

Melissa (Tennessee)

讚好：職員與服務
Property was great, hotel was clean inside and out. The only issue I had was the room card reader was not working so I had to bother the front desk everytime I left my room to let me back in. They were as nice as could be about it.
於 2020 年 8 月住了 1 晚
Tanya 於 2020年9月10日的回應
Thank you for your feedback! Man that was a hard week with the readers went out! We have had them fixed and hope you will come stay with us next time. Thank you so much for staying with us!

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 2 晚

8/10 不錯

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I liked we were close to restaurants and neighborhood market. They were one of very few that took pets. They let us borrow some chairs so we could play cards.
於 2020 年 7 月住了 4 晚
Wendy S 於 2020年8月26日的回應
Thank you for sharing your experiences. We are glad you enjoyed your stay with us.

10/10 優異

Nikquisa

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 6 月住了 2 晚
Wendy S 於 2020年8月26日的回應
Thank you for staying with us!

10/10 優異

Corwin

商務旅客
讚好：整潔度和客房舒適度
Great room
Great room
於 2020 年 3 月住了 4 晚
Candice 於 2020年4月9日的回應
Corwin, Thank you for the glowing review! We are happy to hear that you enjoyed your stay with us and hope to see you the next time you come to the area. Sincerely, C Wells Operations Manager

10/10 優異

Steven

商務旅客
讚好：整潔度和客房舒適度
Business trip
Fast check in, friendly staff and good communication
於 2020 年 3 月住了 1 晚
Candice 於 2020年4月2日的回應
Steven, Thank you so much for your wonderful review! We are happy to hear that our team made your say memorable. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

Shawn

商務旅客
讚好：整潔度和客房舒適度
於 2020 年 3 月住了 1 晚
Candice 於 2020年3月21日的回應
Shawn, Thank you so much for the wonderful rating! We hope to see you the next time you are in town. Sincerely, C Wells Operations Manager

10/10 優異

Shawn

商務旅客
讚好：整潔度和客房舒適度
Banking
Great hotel but the person above me stomped around every morning at 6 am like he was at home.
於 2020 年 3 月住了 1 晚
Candice 於 2020年3月19日的回應
Shawn, Thank you for taking the time to leave a review about your recent stay with us. We greatly apologize that you had any trouble sleeping as we know how important a good nights rest is. We hope this does not deter you from staying with us in the future. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

讚好：整潔度和設施服務
Really nice place to stay. Very clean and the employees are very friendly.
於 2020 年 2 月住了 4 晚
Candice 於 2020年2月11日的回應
Anonymous, Thank you so much for the glowing 5 star review! We are happy to hear that our team made your stay memorable and hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

於 2019 年 10 月住了 1 晚
Candice 於 2019年10月22日的回應
Anonymous, Thank you for the wonderful five star rating! We hope to see you again the next tie time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Plumbing needs work on toilets don’t fully flush .
於 2019 年 9 月住了 3 晚
Candice 於 2019年10月5日的回應
Anonymous, Thank you for taking the time to leave feedback about your recent stay with us. We will use it to better serve our valued guests in the future. We appreciate the 5 star rating and hope to see you again when you pass through this area. Sincerely, C Wells Operations Manager

10/10 優異

Tory

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A perfect staycation!
My stay was absolutely great! The staff is very friendly and accommodating, the room was very clean and cozy the bed was comfortable.
於 2019 年 9 月住了 2 晚
Candice 於 2019年9月13日的回應
Tory, We greatly appreciate the wonderful words about your recent stay with us. We do our utmost best to make each and every guest feel as if they are part of the Candlewood Suites family. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
large king sweet was awesome, had 4 foot tear along transition strip of living room rug leading into kitchen, why this is not repaired is inexcusable as it is obvious it has been getting larger by the month. Everything else was great, as nice and large of a king sweet you can find.
於 2019 年 8 月住了 2 晚
Candice 於 2019年8月17日的回應
Andrew, Thank you for taking the time to write a review about your recent stay with us. On behalf of the Candlewood Suites Radcliff/Ft Knox I would like to apologize for the condition that you found the carpet in and would like to assure you that we are taking every possible action to fix it. We hope this does not deter you from staying with us or any other IHG property in the future. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A wonderful visit. Our room was spotless, staff helpful and friendly. Went out of their way to accommodate my elderly parents. Updated room, all the conveniences of home. The beds!! So comfy.
於 2019 年 8 月住了 2 晚
Candice 於 2019年8月17日的回應
Anonymous, Thank you so much for the glowing review! We are happy that your parents were comfortable during their stay. We hope to see them again the next time they are in the area. Sincerely, C Wells Operations Manager

10/10 優異

Nicole

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Extremely clean
Extremely clean and nice facility. All employees were very pleasant and my over all stay was very satisfied.
於 2019 年 8 月住了 1 晚
Candice 於 2019年8月17日的回應
Nicole, Thank you so much for the glowing review about your recent stay and we will be sure to let our team know that they made it enjoyable. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Space for comfort
Great rooms and space to spread out.
於 2019 年 4 月住了 8 晚
Candice 於 2019年5月14日的回應
Anonymous, Thank you so much for the glowing review! We are happy to hear you enjoyed your stay and hope to see you again soon. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
William at the front desk is awesome took care of a glitch with Expedia booking and got us in our room Excellent customer service.
於 2019 年 4 月住了 2 晚
Candice 於 2019年5月5日的回應
Thank you so much for taking the time to write a review about your recent stay with us. William will be happy to hear that he made your stay so memorable and he was able to fix any errors that were made. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

Shelly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 2 晚
Candice 於 2019年4月25日的回應
Shelly, Thank you so much for the wonderful rating! We are glad to hear that you enjoyed your stay. We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
於 2019 年 3 月住了 1 晚
Candice 於 2019年4月9日的回應
Anonymous, Thank you for taking the time to leave a rating about your recent stay. We hope that the next time you are in the area you choose to stay with us again. Sincerely, C Wells Operations Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Candice 於 2019年4月2日的回應
Anonymous, Thank you for taking the time to rate your recent stay with us here at the Candlewood Suites Radcliff/Ft. Knox. We hope to see you again the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

BethAnne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Candice 於 2019年3月5日的回應
BethAnne, We are so happy to hear that you felt your stay deserved a 10 rating! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

Jennifer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very satisfied
Great hotel. Friendly staff. Very clean. Would definitely stay here again!
於 2018 年 12 月住了 2 晚
Candice 於 2019年1月8日的回應
Jennifer, Thank you so much for the glowing 5 star review! We are happy to hear that you enjoyed your stay and hope to see you again in the future. Sincerely, C Wells Operations Manager

8/10 不錯

真實旅客

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place! Only con would be it would be small for large families to be in one room. Good for pets.
於 2018 年 12 月住了 2 晚
Candice 於 2019年1月2日的回應
Anonymous, Thank you for taking the time to rate your recent stay with us. We hope that you give us another chance so we can earn that fifth star from you. Sincerely, C Wells Operations Manager

10/10 優異

Hubert

It was very good stay the room was very comfortable and the staff very professional
於 2018 年 11 月住了 1 晚
Candice 於 2018年12月4日的回應
Hubert, Thank you so much for the glowing review! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
i liked the kitchen setupcbngnxvgnvgn vnc hn vn vn vn
於 2018 年 11 月住了 1 晚
Candice 於 2018年12月4日的回應
Thank you for the wonderful 5 star review! We hope to see you the next time you are in the area. Sincerely, C Wells Operations Manager