We arrived after midnight and the room smelled bad. there were cockroaches on the floor and in the bed. Went to the front desk to say we were not staying and requested a refund. Front desk people were fantastic and we received a full refund
John
於 2024 年 3 月住了 2 晚
2/10 很差
Nazim
2024年3月22日
不滿:整潔度、職員與服務和住宿狀況
Nazim
於 2024 年 3 月住了 1 晚
2/10 很差
Derrik
伴侶同遊, 寵物同遊, 商務旅客
2024年3月12日
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was unique how terrible the staff was. Customer service clearly was not in their job description. Front desk lady had no manners or sense of urgency with customers. Took 15mins of me standing at the front desk calling out for someone to come help. Whole time she was in the back wasting time. Never again will i stay or recommend this to anyone and im always traveling to the Expo center right behind the building.
Isnt it unique how one unworthy employee can lose so much revenue ?
Derrik
於 2024 年 3 月住了 2 晚
10/10 優異
Lacresha
2024年3月10日
讚好:整潔度、職員與服務和住宿狀況
Love it
Lacresha
於 2024 年 2 月住了 1 晚
10/10 優異
Janise
2024年3月8日
Janise
於 2024 年 3 月住了 1 晚
6/10 一般
Matthew
2024年2月21日
Matthew
於 2024 年 2 月住了 3 晚
2/10 很差
Joshua
親子同遊
2024年2月4日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Checked into our room, walked in and there was roaches everywhere so I booked a new hotel, went to the front desk for a refund. They were not surprised that the room was infested. They told me they couldn’t refund me and that we had to wait for a manager the next day, so we called back and was hung up on and told we could not get a refund.