外觀

南路易斯維爾克拉克斯維爾伍德斯普林套房酒店的評價

2.5 out of 5
南路易斯維爾克拉克斯維爾伍德斯普林套房酒店
1811 Independence Court, Jeffersonville, IN

評價

5.6
10 分評分,優異;480 則評價中有 90 則" "
8 分評分,不錯;480 則評價中有 70 則" "
6 分評分,一般;480 則評價中有 103 則" "
4 分評分,欠佳;480 則評價中有 87 則" "
2 分評分,很差;480 則評價中有 130 則" "

6.4/10 

整潔度

6.4/10 

職員與服務

5.4/10 

設施服務

6.2/10 

住宿狀況

5.0/10 

環保程度

評價

2/10 很差

Ben

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Roaches in room. Smell of smoke thourghout the hotel, and room.
於 2024 年 5 月住了 3 晚
CS 於 2024年5月23日的回應
Thank you for taking the time to leave a review. We are sorry you had a negative experience with us. We take the safety and comfort of our tenants seriously and take any report of disruption or nuisance very seriously. We have taken steps to ensure that similar incidents are dealt with promptly and avoid further disruption. We appreciate you bringing this to our attention and apologize for any inconvenience this may have caused.

2/10 很差

Ebony

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Treated poor
於 2024 年 2 月住了 1 晚
CS 於 2024年5月16日的回應
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests, and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

8/10 不錯

LaTonya

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Quiet and friendly.
於 2024 年 4 月住了 1 晚
CS 於 2024年4月29日的回應
Thank You for your feedback.

2/10 很差

Cecilia

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Our room had cockroaches and bugs all over. No one at the front desk when we came back at night. Had to find another hotel as this was disgusting.
於 2024 年 4 月住了 1 晚
CS 於 2024年4月29日的回應
Thank you for your review and for taking the time to share your experience. We apologize for the issues you experienced during your stay. We take customer feedback seriously and use it to continually improve our services. We hope you will give us another chance in the future.

2/10 很差

Ramunas

親子同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Very bad smell. Inside cockroaches.
於 2024 年 4 月住了 2 晚
CS 於 2024年4月29日的回應
Thank You for your feedback.

8/10 不錯

Anthony

於 2024 年 4 月住了 1 晚

2/10 很差

Stetson

Was not located where it said.
於 2024 年 4 月住了 1 晚
CS 於 2024年4月12日的回應
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations.

10/10 優異

Patrick

於 2024 年 3 月住了 7 晚
CS 於 2024年4月29日的回應
Thank You for your feedback.

6/10 一般

Michael

商務旅客
The place was fairly new. The property and room was clean ! It was a good value. The road noise from the highway was disturbing.
於 2024 年 3 月住了 1 晚
CS 於 2024年3月25日的回應
Thank You for Your feedback.

10/10 優異

morris

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 3 月住了 1 晚
CS 於 2024年3月11日的回應
Thank You for your feedback, its greatly appreciated.

10/10 優異

Rinson

於 2024 年 2 月住了 1 晚
CS 於 2024年3月25日的回應
Thank You for Your Feedback.

4/10 欠佳

真實旅客

商務旅客
讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
No Title
Kitchen but no cookware or dishwashing liquid, clothes rack but no hangers, no hairdryer, no coffeemaker, need new mattresses and pillows very uncomfortable,no senior access, its not smoke free, the only thing is hot water!! Will not come back here!!
於 2024 年 2 月住了 1 晚
CS 於 2024年2月23日的回應
Thank You for your feedback.

2/10 很差

Stephen

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
I had to double check the receipt to see if we paid extra for the bugs.
於 2024 年 2 月住了 1 晚
CS 於 2024年2月12日的回應
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

2/10 很差

James

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Don’t stay in this hotel
The worst hotel I ever stay in. It very dirty, they have a bug problem. Bath towels were dirty and not clean. The hotel smell like cigarettes smoked very bad, there nothing clean about the hotel and very noisy thought out the night. I won’t ever come back and I would never recommend anybody else to stay there
於 2024 年 1 月住了 1 晚
CS 於 2024年1月12日的回應
We apologize for the inconvenience that you experienced during your stay. We strive to ensure that all of our guests have an enjoyable stay and we regret that we did not meet your expectations on this occasion.

10/10 優異

Audriana

於 2024 年 1 月住了 1 晚
CS 於 2024年1月12日的回應
Thank you for your feedback.

8/10 不錯

John

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
CS 於 2023年12月27日的回應
Thank You For Your Feedback.

2/10 很差

Michael

家人同遊
讚好:職員與服務和客房舒適度
不滿:整潔度和住宿狀況
Cockroaches in the room
於 2023 年 12 月住了 2 晚
CS 於 2023年12月27日的回應
Thank you for your review. We are sorry to hear that you were not satisfied with your stay. We strive to provide the best accommodations possible, and we apologize that we were unable to meet your expectations. We value your feedback and will use it to continuously improve our services.

4/10 欠佳

Ashley

伴侶同遊, 商務旅客
不滿:住宿狀況
Cheap coffee maker in room. Tiny toilets!!! Restaurant lacks selection and service is very slow, possibly due to understaffing. Parking is located further from door than I prefer. Staff was very nice.
於 2023 年 11 月住了 11 晚
CS 於 2023年12月4日的回應
Thank you for taking the time to review us. We are sorry to hear that you did not have the best experience. We appreciate your feedback as it helps us identify areas for improvement in order to better serve future guests.

6/10 一般

Jayant

Reception counter has very limited access’
於 2023 年 11 月住了 1 晚
CS 於 2023年11月16日的回應
Dear customer, Thank you for taking the time to leave a review. We apologize for any difficulty you experienced while trying to access our reception counter. We strive to provide the best experience possible for our customers and appreciate your valuable feedback. We are continuously working to improve our services and we welcome any additional feedback you may have. Thanks again for your review.

2/10 很差

kaylee

於 2023 年 11 月住了 1 晚
CS 於 2023年11月13日的回應
Thank You for your feedback.

10/10 優異

Iris

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is courteous and they are understanding and most definitely are understanding!! Very helpful people
於 2023 年 11 月住了 1 晚
CS 於 2023年11月9日的回應
Thank you for your kind words! We truly appreciate your review and we are so glad that you enjoyed your experience with our staff. We strive to make sure that all of our customers feel supported and understood. We look forward to seeing you again soon.

2/10 很差

BRADLEY

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
In 40 years of traveling, worst bed ever.
CS 於 2023年10月31日的回應
Thank you so much for your feedback! We apologize for the poor quality of bed we provided and are working hard to make sure all our customers experience the best bed experience possible.

2/10 很差

Deziree

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
There were roaches everywhere in the rooms. The staff was very rude and said "a couple bugs won't hurt you" just overall a nasty environment would not ever recommend
於 2023 年 10 月住了 1 晚
CS 於 2023年10月31日的回應
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations. We would like to investigate this further and can be contacted directly. Please accept our sincerest apologies for the inconvenience this has caused. We hope that you will give us another chance to show you our commitment to your satisfaction.

2/10 很差

Lisbeth

於 2023 年 10 月住了 1 晚
CS 於 2023年10月19日的回應
Thank You for your feedback.

4/10 欠佳

Eian

讚好:職員與服務
不滿:整潔度
CS 於 2023年10月16日的回應
Thank You for your feedback.

2/10 很差

Brian

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
CS 於 2023年10月6日的回應
Thank you for your feedback.

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Not The Best Place.
If you want something cheap and don’t mind being around the smell of cigarette this is your place. There is trash everywhere outside and people sleeping in cars. The yard by the trash dumpster is full of dog poop. The place also has car tires everywhere.
於 2023 年 9 月住了 7 晚
CS 於 2023年10月4日的回應
Thank you for taking the time to leave your review. We apologize for the issues you experienced during your stay - we take cleanliness and comfort seriously and your experience is not indicative of the service we seek to provide for our guests. We welcome you to contact us directly to discuss the details of your stay and we hope to have an opportunity to serve you in the future.

4/10 欠佳

真實旅客

多人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Not a great stay
Stayed overnight on our way to Chattanooga and checked in pretty late. Requested a non-smoking room but the whole hallway the room was in smelled like cigarette smoke. Found several bugs crawling around in the room which made it difficult to get a good night sleep. Needless to say we left as early as possible.
於 2023 年 9 月住了 1 晚
CS 於 2023年10月4日的回應
Thank you for taking the time to leave your review. We apologize for the issues you experienced during your stay - we take cleanliness and comfort seriously and your experience is not indicative of the service we seek to provide for our guests. We welcome you to contact us directly to discuss the details of your stay and we hope to have an opportunity to serve you in the future.

2/10 很差

Frank

不滿:整潔度、住宿狀況和客房舒適度
Infested
Found roaches and bedbugs on the first night, wouldn't be horrible if they were able to deal with the pests.
於 2023 年 9 月住了 4 晚
CS 於 2023年10月4日的回應
Thank you for taking the time to leave your review. We apologize for the issues you experienced during your stay - we take cleanliness and comfort seriously and your experience is not indicative of the service we seek to provide for our guests. We welcome you to contact us directly to discuss the details of your stay and we hope to have an opportunity to serve you in the future.

2/10 很差

Trinity

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Never Stay Here
It was the worst place I have ever stayed in There was never any room service or cleaning of the rooms after each day It was alots very dirty and had roaches. We tried reaching out to someone but havent heard anything back. We need to fix this bad experience with me cause I'm going to turn them into the code force/health department.
於 2023 年 9 月住了 4 晚
CS 於 2023年9月25日的回應
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations. Your feedback is appreciated.

10/10 優異

Keith

於 2023 年 9 月住了 1 晚
CS 於 2023年10月31日的回應
Thank You for your feedback.

4/10 欠佳

John

於 2023 年 9 月住了 1 晚
CS 於 2023年10月16日的回應
Thank You for your feedback.

10/10 優異

Bryan

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Had an issue with my card service and they worked with me.. the GM is a good dude and staff is friendly and helpful..
於 2023 年 9 月住了 3 晚
CS 於 2023年9月15日的回應
Thank You for your feedback.

10/10 優異

Heather

讚好:整潔度、職員與服務和住宿狀況
Had a pleasant experience. Staff was friendly and helpful. Would stay again.
於 2023 年 9 月住了 1 晚
CS 於 2023年9月15日的回應
Thank You for your feedback.

6/10 一般

真實旅客

讚好:住宿狀況和客房舒適度
Stay was OK for the night. Top lock on my door was broken off. My bathroom light went out the morning of checkout, when I told the staff at checkout they only said "oh okay" Staff was not great. My hallway (4th floor) also reeked of cigarette smoke. Bed was nice and the place was fairly clean, though.
於 2023 年 9 月住了 1 晚
CS 於 2023年9月13日的回應
Thank you for taking the time to review your recent stay. We strive to provide the best accommodation possible for all our guests, and we do apologize for the broken top lock and smoke smell in the hallway. We hope that this did not interfere with your stay. We appreciate your feedback and hope to see you again soon.

10/10 優異

Joseph

讚好:職員與服務、住宿狀況和客房舒適度
little kitchen
The front desk staff was amazing sweet and super friendly. Housekeeping could have done a better job of cleaning some walls in the bathroom and sweeping the floor but overall cleanliness of the hotel and in the room was good.
於 2023 年 9 月住了 2 晚
CS 於 2023年9月13日的回應
Thank you for the kind words about our front desk staff and for your feedback on housekeeping. We will pass this along and make sure that this is addressed. Thank you for taking the time to share your experience with us.

4/10 欠佳

Kelly

伴侶同遊
We came in very late at 1 am. The front desk responded quickly and was very polite and accommodating. I was not aware it was both a hotel and residence for some. It made me anxious having people hanging about outside at that hour of the morning and a man asleep on the curb in the morning when we left. To top it off there were cockroaches on the wall. I’m not sure I’d ever recommend this place to anyone, I’m sorry.
於 2023 年 9 月住了 1 晚
CS 於 2023年9月11日的回應
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay fell short of expectations. We take pride in providing superior service to all guests, and strive to make for a comfortable and enjoyable stay. We apologize that we did not meet this goal, and we understand your concerns. Thank you for bringing this to our attention, and we will do our best to improve the quality of the stay for future guests.

4/10 欠佳

Ruth E. Espinosa de

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I stayed for two weeks and they never cleaned the room, there was dog poop in the corridors and cockroaches in the room.
於 2023 年 8 月住了 11 晚
CS 於 2023年9月5日的回應
Thank you for taking the time to share your experience and for bringing this to our attention. We are truly sorry that your stay with us was not up to par. Your feedback is extremely important to us as we strive to offer excellent customer service. Rest assured that we are taking all necessary steps to address the issues you have mentioned. We would love to have you back so that we could have another opportunity to provide you with a satisfactory experience.

10/10 優異

Edward

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
CS 於 2023年8月22日的回應
Thank You for your feedback.

8/10 不錯

Elizabeth

於 2023 年 8 月住了 4 晚
CS 於 2023年9月11日的回應
Thank You for your feedback.

4/10 欠佳

Kyle

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Roaches
There were several cockroaches in my room. I found them in my clothes and kitchen countertop. I ended up leaving a day before I was supposed to check out. They were coming from under the baseboards on the walls. The front desk personnel were friendly and understanding since there was construction going on.
於 2023 年 8 月住了 2 晚
CS 於 2023年8月6日的回應
We will use your feedback to make the necessary improvements to ensure that this doesn't happen in the future. Thank you for bringing this to our attention and we hope that you will give us another chance soon.

2/10 很差

Jeremy

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Roaches, no remote control
於 2023 年 7 月住了 1 晚
CS 於 2023年7月24日的回應
Thank You for your feedback.

4/10 欠佳

Joseph

家人同遊, 商務旅客
不滿:整潔度和職員與服務
Location is good. Unbearable smell of tobacco inside. Not sure if rooms are cleaned regularly - we can bugs inside.
於 2023 年 7 月住了 2 晚
CS 於 2023年7月24日的回應
hank you for your review. We strive to provide the best experience to our guests and apologize that we did not deliver on that front. We are going to investigate the issue of cleaning and the smell of tobacco and take corrective measures to ensure that going forward our guests don't have to face similar issues.

4/10 欠佳

Sandra

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
This place reeked of cigarette and marijuana smoke, in spite of the posted signs stating no smoking. Rooms were dirty and i saw roaches. Doesn't look bad from the outside, but the rooms are filthy.
於 2023 年 7 月住了 8 晚
CS 於 2023年7月17日的回應
Thank you for your review. We are sorry to hear about your unfavorable experience. We strive to ensure our guests have a pleasant and enjoyable stay. Please accept our sincere apologies that we did not meet your expectations. We hope you will consider staying with us in the future to give us another chance. Thank you again for your feedback.

4/10 欠佳

Patricia

商務旅客
讚好:職員與服務
不滿:住宿狀況
No essentials at all. No hair dryer, no coffee pot. Walls not insulated and you could hear you neighbor talking. Was wakened several times by people walking by and talking in the hallway brought out the night.
於 2023 年 7 月住了 1 晚
CS 於 2023年7月13日的回應
We apologize for the inconveniences you experienced during your stay. We have noted your feedback and will be addressing the noise complaints. We hope that your next stay with us will be more enjoyable.

2/10 很差

Tracy

於 2023 年 7 月住了 1 晚
CS 於 2023年7月13日的回應
Thank You for your feedback.

2/10 很差

Arielle

家人同遊
讚好:職員與服務
不滿:住宿狀況和客房舒適度
DO NOT STAY HERE!!!!!!!!!!
I'm considering deleting my account on hotels.com due to this hotel. The property description is a total lie! When we walked in, the stench of cigarettes was very apparent. This was interesting because, on hotels.com, it states that the property was “smoke-free.” I was given a document to sign stating the hotel was a smoke-free hotel and that if we smoked, including vaping, we would be charged $250. Now at this point, we should have turned around; however, I knew that I was not going to be refunded by hotels.com and that I would be charged regardless due to being passed the cancelation date and time that hotels.com set. We walked in. The elevator was out of order. That was fine. Things happen. We walked to the stairs and up them. The odor of cigarettes everywhere was apparent. We got to our room, and the smell, combined with the linen that had pet hair, solidified that there was no way that we were staying there overnight. Within twenty minutes, we walked down the stairs, and I handed the hotel key cards back to the front desk and let the lovely lady know that we would not be staying. No one should have to breathe in that toxic smell or sleep in unsanitary conditions. I'm a former dog owner. Pet hair doesn't bother me; however, it is disgusting to walk into a “cleaned” room, and pet hair from another person's pet is on the linen. We ended up booking another hotel for $269 just for the night because there was no way we could stay at this property.
於 2023 年 7 月住了 1 晚
CS 於 2023年7月10日的回應
Thank you for your review. We apologize for any issues you encountered while staying with us. We take feedback from guest very seriously and we will work diligently to address the issues you mentioned. We strive to ensure everyone's stay is pleasant and comfortable and we hope you give us another chance to serve you in the future.

4/10 欠佳

Kevin B

親子同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Elevator was broken, we were not informed ahead of time and could not get a refund. Room was on the 4th floor. Shower had multiple peoples hair in it. Room had holes in the walls. A/C did not cool the room, just made a lot of noise. Very dated room. Smoke alarm kept going off at 12:30-1am for the entire building.
於 2023 年 7 月住了 1 晚
CS 於 2023年7月10日的回應
hank you for your review. We apologize for any issues you encountered while staying with us. We take feedback from guest very seriously and we will work diligently to address the issues you mentioned. We strive to ensure everyone's stay is pleasant and comfortable and we hope you give us another chance to serve you in the future.

6/10 一般

angelique (Cincinnati)

家人同遊
不滿:整潔度和住宿狀況
I reserved 2 rooms. Room #1 floor wasn’t clean and hadn’t been swept nor mopped. Room #2 had roaches and then were moved to another room that had roaches.
於 2023 年 6 月住了 2 晚
CS 於 2023年6月29日的回應
Dear Customer, We are sorry to hear about the cleanliness and pest issues you experienced on your stay with us. We take pride in providing a comfortable and welcoming environment and apologize for falling short of your expectations. We are taking your feedback very seriously and have notified our Housekeeping and Pest Control teams of your comments to ensure this DOES NOT happen again.

10/10 優異

Scott

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It was fine for my son and I but lots of smoking close to the building and people opening smoking weed. Should put a designated smoking area by dumpster or in the circle before you get into complex
於 2023 年 6 月住了 2 晚
CS 於 2023年6月21日的回應
Thank you for taking the time to share your thoughts with us. We understand the inconvenience caused by smoking close to our building. We do not tolerate the usage of weed in our complex and will do our best to ensure that all activities are conducted within our standards. We appreciate your feedback and will strive to make your next experience with us a better one.