標準客房, 1 張特大雙人床 | 書桌、手提電腦工作空間、熨斗/熨衫板、免費嬰兒床

羅克福德拉夫斯帕克智選假日套房酒店 (IHG 旗下酒店)的評價

3 out of 5

評價

8.4

很好

10 分評分,優異;806 則評價中有 420 則" "
8 分評分,不錯;806 則評價中有 228 則" "
6 分評分,一般;806 則評價中有 88 則" "
4 分評分,欠佳;806 則評價中有 34 則" "
2 分評分,很差;806 則評價中有 36 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Patricia

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The mattress and pillows were very comfortable. Great breakfast options. Easy check in/out.
於 2024 年 5 月住了 1 晚

10/10 優異

Kim (Queen Creek)

讚好:設施服務
Very clean and friendly staff. The breakfast food was also very good.
於 2024 年 5 月住了 3 晚
Ashley Williamson (GSM) 於 2024年5月10日的回應
Kim,Thank you so much for your positive feedback and taking time to give us a review. Very much appreciated! We are so glad that you were pleased with our staff and hotel. We want to make sure every guest feels welcomed and is also feeling relaxed while staying with us. We hope to have you stay with us again in the future if you are ever in the area.Thank you,Ashley Williamson

8/10 不錯

Misty

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing and friendly. The fridge in the room was barely working and needed to be defrosted, had so much ice build-up. Room was clean. Love how the room has Dove products - soap, lotion, body wash, shampoo and conditioner.
於 2024 年 5 月住了 1 晚
Ashley Williamson (GSM) 於 2024年5月9日的回應
Misty,Thank you for the feedback and letting us know what needs improvement and what was great. We are very glad you enjoyed our amazing staff we have. Sorry about the inconvenience of the fridge. We will definitely be checking into that. Please feel free to contact our front desk any time with any issues so we can get them resolved for you. We hope that you decide to stay with us in the future. Thank you,Ashley Williamson

10/10 優異

Loraine

讚好:整潔度、職員與服務和住宿狀況
Clean room. Had to ask for a blow dryer and breakfast area opened late. Very nice staff
於 2024 年 5 月住了 1 晚
Ashley (GSM) 於 2024年5月7日的回應
Loraine,Thank you for the feedback. Sorry about not having the necessity you needed in your room. However they are always coming up missing so we do our best to put one back as soon as we are aware a room doesn't have one in there. I am glad that you enjoyed our staff. We strive to make sure all guest feel comfortable and at home while you stay with us. Thank you for taking the time for the feedback we greatly appreciate it.Thank you,Ashley WilliamsonGSM

10/10 優異

Jean

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There were people slamming doors on our last day, wasn't too happy about that, otherwise pretty much everything else was fine
於 2024 年 5 月住了 2 晚
Ashley (GSM) 於 2024年5月7日的回應
Jean,Thank you for giving us your feedback on your stay here with us. Sorry that the doors were getting slammed i know that can be aggravating. We did have a very busy weekend here with a lot of people. Please if anytime you feel disturbed by something we would love for you to reach out to our front desk so we can handle the issue and try to make your stay better. Thank you,Ashley WilliamsonGSM

10/10 優異

Paul

讚好:整潔度、職員與服務、設施服務和住宿狀況
At check in heidi was very friendly, professional and made sure i was informed about all the available amenities and later helped again with a list of local places to eat- excellent work- property was clean, fairly new and quiet
於 2024 年 5 月住了 1 晚
Ashley (GSM) 於 2024年5月2日的回應
We are so glad that you had exceptional service from our front desk agent Heidi. We strive to make sure everyone gets great service and making you feel welcome when your being checked in. Your feedback is is very nice and we appreciate taking your personal time out to let us know how your stay was.Thank youAshley WilliamsonGSM

10/10 優異

Susan

伴侶同遊
we stop at this hotel when we go through. We like everything about it I would like a harder bed….ill have to remember to ask if they have any next time we are here.
於 2024 年 5 月住了 1 晚
Ashley (GSM) 於 2024年5月2日的回應
Thank you for the feedback we appreciate taking time out and letting us know things that need to be worked on and things that we are striving in. All of our beds are the same type of beds but its something we can defiantly look into on your next visit through. Thank you for your continuance stay with us! Thank you,Ashley WilliamsonGSM

8/10 不錯

Stephanie

讚好:整潔度、職員與服務和設施服務
When arriving at this property the staff greeted me with a smile, was extremely pleasant and we shared small conversation. After a long trip it’s always the little things that are most appreciated.
於 2024 年 4 月住了 1 晚
Ashley (GSM) 於 2024年5月2日的回應
Thank you for staying with us. We appreciate the feedback glad you had a good experience during your check in. Our front desk agents strive on making guest feel comfortable and welcoming when you come through those doors.We hope you choose to stay with us in the future.Thank youAshley Williamson GSM

10/10 優異

Bruce

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pet friendly.
於 2024 年 4 月住了 1 晚
Rachel (GM) 於 2024年4月23日的回應
Hello Bruce,Thank you for the kind review, we hope to see you again soon!

10/10 優異

Dave

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rachel (GM) 於 2024年4月23日的回應
Hello Dave,Thank you for the kind review, we hope to see you again soon!

10/10 優異

Cynthia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Rachel (GM) 於 2024年4月23日的回應
Hello Cynthia,Thank you for the kind review, we hope to see you again soon!

10/10 優異

Tara

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property, new facilities and great beds. Very quiet despite being right on I-90. Good choice in this area.
於 2024 年 4 月住了 1 晚
Rachel (GM) 於 2024年4月12日的回應
Hello Tara!Thank you so much for your kind review, we are so happy to hear you enjoyed your stay. We hope to see you again soon!

8/10 不錯

Christopher (Chicago)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not much around the property
於 2024 年 4 月住了 2 晚
Ashley (GSM) 於 2024年4月9日的回應
Thank you for the feedback. We greatly appreciate any and all feedback that will help us better as a Hotel. We hope that you continue to stay with us in the future. Thank you,Ashley Williamson

10/10 優異

Ben

讚好:整潔度
於 2024 年 4 月住了 1 晚
Ashley (GSM) 於 2024年4月9日的回應
Thank you for taking time out to give your feedback. We greatly appreciate any feedback and strive to make everyone's stay enjoyable and comfortable. We hope you consider staying with us in the future. Thank you,Ashley Williamson

10/10 優異

Jeana (Ann Arbor)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The check in process was smooth and the receptionist was very friendly. Would stay again.
於 2024 年 3 月住了 1 晚
Ashley (GSM) 於 2024年4月3日的回應
Thank you Jeana! We love that you took time to do a review. I am very glad that you enjoyed our easy check in process. Our front desk is supposed to make you feel like family while here with us. I am glad we made you feel comfortable. We hope to see you for any future stays. Thank you!

10/10 優異

Anwar

讚好:整潔度、職員與服務和住宿狀況
They are friendly.
於 2024 年 3 月住了 1 晚
Ashley (GSM) 於 2024年4月3日的回應
Thank you for staying with us! We strive to make our guest feel welcome and hope it feels like home for them. We appreciate the time you took to do a review. Hopefully we see you in the future for any stays you may need in the area.

8/10 不錯

Tim

Property was clean. Staff were great. Only issue was shower pressure. Water was warm but very weak pressure
於 2024 年 3 月住了 1 晚
Ashley (GSM) 於 2024年3月27日的回應
Hello Tim, Thank you for taking the time and giving us your feedback. Our housekeepers do an amazing job with keeping the rooms and hotel clean. We like to treat our guest as if your family. Sorry about the water pressure unfortunately its like that due to water saving efficiency that is suppose to be better. Thank you for your feedback and i will make note of the water problem.

2/10 很差

Patrick

於 2024 年 3 月住了 1 晚
Ashley (GSM) 於 2024年3月26日的回應
Hello Patrick, Very sorry you had such a bad experience at our Hotel. We strive to meet all our guests request if possible during their stay. Hopefully you give us another chance to work things out. we appreciate the feedback and will take note of it. Thank you again!

2/10 很差

joshua

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Fire alarm malfuntions, every hour, and the staff lied to us and.... no refunds just more lies to avoid refunding, thats called a scam! How could we ever come back to this dump, or any IHG after they lied to me several times!
於 2024 年 2 月住了 1 晚
Rachel (GM) 於 2024年3月22日的回應
Hello Joshua,As said during the conversation at the front desk, we are unable to process refunds on our end with Expedia bookings and you would have to contact them directly to start the process per protocols. I do apologize that you had an unpleasant time with us and wish you all the best.

4/10 欠佳

Shanna

家人同遊
讚好:整潔度
不滿:住宿狀況
The walls are too thin. We could hear every single footstep next to us, down the hallway and above our heads. Couldn’t sleep!!!!
於 2024 年 3 月住了 1 晚
Rachel (GM) 於 2024年3月22日的回應
Hello Shanna!I understand your frustration about the noise and sincerely apologize. We hope that you'll give us another chance to serve you in the future.

10/10 優異

Amy

讚好:整潔度
於 2024 年 3 月住了 1 晚
Rachel (GM) 於 2024年3月22日的回應
Hi Amy!Thank you for the review, we hope to see you again soon!

10/10 優異

Jane

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very nice and the breakfast was very good.
於 2024 年 2 月住了 2 晚
Missy 於 2024年2月21日的回應
Thank you for your review!!

8/10 不錯

Kristen

家人同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Most everything was great, except that the USB ports by the bed didn't work. Sounds like a small thing until you need to charge your phone overnight and don't want to plug it in across the room. The phone didn't work either, so when the drunken belligerent guy in the room next door was on a rampage cussing in the hallway and slamming the door repeatedly I had to get up out of bed, to my phone plugged in across the room to call the front desk to ask them if everything was ok... Eventually the guy called down... 3 hours later. I slept terrible that night and had a big event next day.
於 2024 年 2 月住了 3 晚
Missy 於 2024年2月21日的回應
Thank you for your honest review. Please except my apologies on your long night. I am so sorry.

10/10 優異

Susan

伴侶同遊
Liked everything
於 2024 年 2 月住了 1 晚
Missy 於 2024年2月14日的回應
Thank you so much for your review!

8/10 不錯

David

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient to my medical appointment and nice and quiet at night for sleeping.
於 2024 年 1 月住了 1 晚
Missy 於 2024年2月7日的回應
Thank you for your review

6/10 一般

Jun

於 2024 年 1 月住了 4 晚
Missy 於 2024年1月31日的回應
Thank you for your review

10/10 優異

April

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very easy check-in. My room was very clean and updated. Very pleased with the comfort.
於 2024 年 1 月住了 2 晚
Missy 於 2024年1月24日的回應
Thank you for your review

10/10 優異

Thomas

於 2024 年 1 月住了 1 晚
Missy 於 2024年1月17日的回應
Thank you for your review

10/10 優異

Lisa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Missy 於 2024年1月12日的回應
Thank you for your review!!

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Missy 於 2024年1月10日的回應
Thank you for your review.

2/10 很差

Patrick

於 2024 年 1 月住了 1 晚
Missy 於 2024年1月10日的回應
I am sorry that your stay was not up to your expectations. Please feel free to contact me at the hotel so I can rectify the situation.

10/10 優異

JOHN (Cary)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Missy 於 2024年1月10日的回應
Thank you for your review.

10/10 優異

Mary Anne

於 2023 年 12 月住了 1 晚
Missy 於 2024年1月24日的回應
Thank you for your review!

10/10 優異

Harry

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Missy 於 2024年1月3日的回應
Thank you for your review

10/10 優異

Luana

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice overnight stay. Had all the necessities and was very clean. Breakfast was good and opened promptly at 6:30.
於 2023 年 12 月住了 1 晚
Missy 於 2023年12月27日的回應
Thank you for your review!

4/10 欠佳

真實旅客

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
クリーニング
1日も部屋を掃除してもらえず、タオルも交換してもらえませんでした。
於 2023 年 12 月住了 3 晚
Missy 於 2023年12月27日的回應
Thank you for your review. I want to apologize for the issues you encountered. I will address them with my team so they will not happen again.

8/10 不錯

Paul

家人同遊
讚好:職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Missy 於 2023年12月19日的回應
Thank you!!

10/10 優異

Chrystal

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Missy 於 2023年12月19日的回應
Thank you!!

10/10 優異

Brandon

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I accidentally booked the wrong HIE. But the place was nice. And inexpensive.
於 2023 年 12 月住了 1 晚
Missy 於 2023年12月19日的回應
Thank you for your review!!

10/10 優異

Lee

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Missy 於 2023年12月19日的回應
Thank you!!

10/10 優異

Eamaan

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good, clean.
於 2023 年 12 月住了 1 晚
Missy 於 2023年12月19日的回應
Thank you for your review!!

10/10 優異

Tracy

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was easy to find, easy access, everything went smooth checking in, very courteous lady at front desk!
於 2023 年 11 月住了 1 晚
Missy 於 2023年11月28日的回應
Thank you for your review.

10/10 優異

Angela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The cleaniness is a major factor for me. Breakfast buffet was nice. As always staff, was absolutely wonderful. I was running behind checking out and they were very decent aboit it.
於 2023 年 11 月住了 1 晚
Missy 於 2023年11月28日的回應
Thank you for your review!!

10/10 優異

Larry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed our stay. The staff was very friendly. The only complaint we have was they let our visitors come up to our room without informing us
於 2023 年 11 月住了 1 晚
Missy 於 2023年11月25日的回應
Thank you for your review. I will address your concerns with my front desk personnel. Have a great day!

2/10 很差

Jennifer

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Fire alarms going off at 5 am- no milk for breakfast. Absolutely 0 water pressure in the shower.
於 2023 年 11 月住了 1 晚
Missy 於 2023年11月14日的回應
I do greatly apologize for the issues during your stay. Please know that we take your concerns seriously and are fixing the issues for the future.

10/10 優異

Pamela

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The best!
The hotel was great and I travel for business so have lots to compare. The cleaning service is excellent. Room was so clean. Good food. Comfortable room. Best stay I have had all year and I have stayed in a lot of hotels over the last year. Thank you!!
於 2023 年 11 月住了 1 晚
Missy 於 2023年11月7日的回應
Thank you for your review!

10/10 優異

Cristal

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was absolutely great! Made it very easy to check in. Would definitely recommend!
於 2023 年 11 月住了 1 晚
Missy 於 2023年11月7日的回應
Thank you for your review!

10/10 優異

Iris

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great
於 2023 年 10 月住了 1 晚
Missy 於 2023年11月1日的回應
Thank you for your review!

4/10 欠佳

Maddie

不滿:整潔度和住宿狀況
The bathroom was the biggest problem. The bathroom fan was covered in dust nearly black, the caulking around the shower was moldy/ rotting away.
於 2023 年 10 月住了 1 晚
Missy 於 2023年11月1日的回應
I am so sorry about your experience here at the hotel. I will be following up with the proper employees to make sure that this is corrected. I hope you give us another opportunity to serve you.

6/10 一般

Nancy (sheboygan)

家人同遊
讚好:整潔度和職員與服務
Checking-in was a bit chaotic. I'm not sure if it was Expedia or the hotel. I made reservations for two couples. For some reason one place had my name down and the other had my friend's. It took a while to sort things out in order to check in.
於 2023 年 10 月住了 2 晚
Missy 於 2023年11月1日的回應
Thank you for your review. I am so sorry for your check-in experience. Please know that we will do our best to learn from this and do better in the future.