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鉑爾曼瑯勃拉邦酒店的評價

5 out of 5
鉑爾曼瑯勃拉邦酒店
Ban Pong Wanh, Luang Prabang, Louangphabang

評價

9.2

卓越

10 分評分，優異；106 則評價中有 76 則" "
8 分評分，不錯；106 則評價中有 18 則" "
6 分評分，一般；106 則評價中有 7 則" "
4 分評分，欠佳；106 則評價中有 3 則" "
2 分評分，很差；106 則評價中有 2 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.2/10 

住宿狀況

9.6/10 

環保程度

評價

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The environment is great. The room is wonderful. But, the hot water in shower room not working very well.
於 2020 年 1 月住了 3 晚
Pullman Team 於 2020年2月10日的回應
Thank you very much for your feedback

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 3 晚

10/10 優異

Esther vie nie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.
於 2023 年 11 月住了 3 晚
Pullman Luang Prabang 於 2023年11月21日的回應
Dear Esther vie nie,Thank you for your recent stay and we appreciate your feedback. We are truly grateful for your comments and glad to hear that our team is able to make such an impact on celebrating your birthday. Your compliment for Velra is highly appreciated, we will certainly pass it on to her.We hope for another chance to welcome you back. Warmly,Pullman Luang Prabang

8/10 不錯

Chikako

於 2023 年 9 月住了 1 晚
Pullman Luang Prabang 於 2023年9月12日的回應
Dear Chikako,Thank you very much for taking the time to leave your feedback. We would like to extend our apologies that your check in did not meet your expectations. We indeed experienced internal miscommunication, which had led you to a challenging situation. It is important to us that every guest deserves our uninterrupted and undivided attention. We have reviewed this issue among the team for future improvement. We appreciate your comment and hope for the chance to welcome you back again. Warmly,Pullman Luang Prabang

10/10 優異

Nicholas

讚好：整潔度、職員與服務和住宿狀況
The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.
於 2023 年 6 月住了 2 晚
Pullman Luang Prabang 於 2023年7月1日的回應
Dear Nicholas,Thank you very much for the recent stay. It's indeed very encouraging to hear that you enjoyed the service and already think about your next visit with us. We sincerely look forward to your return.Warmly,Pullman Luang Prabang

10/10 優異

Victor

於 2023 年 6 月住了 2 晚
Pullman Luang Prabang 於 2023年7月20日的回應
Dear Victor,Thank you very much for choosing to stay with us and sharing such a great view here.We are glad to know that you have enjoyed the stay and we very much look forward to welcoming you back again.Kop chai lai lai.Warmly,Pullman Luang Prabang

10/10 優異

Andrew

於 2023 年 5 月住了 4 晚
Pullman Luang Prabang 於 2023年5月26日的回應
Dear Andrew,Thank you for the stay and for sharing your experience here with us.We are indeed very glad to hear that we provided the level of service that met your satisfaction. We sincerely look forward to your return. Warmly,Pullman Luang Prabang

6/10 一般

Chanvit

於 2023 年 4 月住了 1 晚
Pullman Luang Prabang 於 2023年4月16日的回應
Dear Chanvit,Thank you for having chosen to stay with us and sharing the feedback.Could you please let us know the areas that we could have improved? We'll certainly look into the issues that you experienced.We sincerely look forward to hearing from you.Warmly,The Pullman Luang Prabang

10/10 優異

Chanvit

於 2023 年 4 月住了 1 晚
Pullman Luang Prabang 於 2023年4月16日的回應
Dear Chanvit,Thank you for your recent stay and sharing such a great feedback with us here.We sincerely look forward to your return.Warmly,The Pullman Luang Prabang

8/10 不錯

Cindy

家人同遊
讚好：整潔度和職員與服務
The staffs are great and friendly. They are providing excellent services and we have a great time there. There is room for improvement on the mattresses and pillows and the patio’s furniture.
於 2023 年 3 月住了 3 晚
Velra Zheng, Guest Experience Manager 於 2023年3月30日的回應
Dear Cindy,Thank you very much for sharing your recent stay at Pullman Luang Prabang. We are glad to learn our team has done utmost to ensure you a comfortable stay. And certainly, the area of improvement that you mentioned will help us improve our service and experience for all our guests. We appreciate your comment and sincerely look forward to your next visit Cindy!With kind regards,

10/10 優異

Cara

於 2023 年 2 月住了 3 晚
Pullman Luang Prabang Team 於 2023年3月1日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 優異

Jesse

於 2023 年 2 月住了 2 晚
Pullman Luang Prabang Team 於 2023年3月1日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 優異

Forest

於 2023 年 1 月住了 10 晚
Pullman Luang Prabang Team 於 2023年3月1日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

2/10 很差

Hyung kun

於 2023 年 2 月住了 1 晚
Pullman Luang Prabang Team 於 2023年3月1日的回應
Thank you for rating your recent experience with us. We apologize for any inconveniences you may have had, Please do email us at H9112@accor.com so we can help you with anything you may require.Sincerely,Pullman Luang Prabang Team

10/10 優異

nantiya

於 2023 年 1 月住了 3 晚
Pullman Luang Prabang Team 於 2023年3月15日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Sincerely, Pullman Luang Prabang Team

10/10 優異

Tobias (Seattle)

於 2023 年 1 月住了 3 晚
Pullman Luang Prabang Tea 於 2023年3月15日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Sincerely, Pullman Luang Prabang Team

10/10 優異

Kevin

於 2023 年 1 月住了 2 晚
Pullman Luang Prabang Team 於 2023年3月1日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 優異

noy saetia

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful property and everyone was friendly and helpful.
Pullman Luang Prabang Team 於 2023年3月1日的回應
Thank you for rating your recent experience with us. We are delighted to learn that you enjoyed your recent stay with us.We look forward to welcoming you back soon.Sincerely,Pullman Luang Prabang Team

10/10 優異

YUKA

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
初めてのルアンパバーンでしたが、ホテルの方もきちんと対応してくださり施設もキレイでとても良かったです。

10/10 優異

Soksan (Prior Lake)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is very clean quiet nice beautiful landscape. Staff is very friendly and helpful. Everything was great in this property.
於 2022 年 11 月住了 2 晚

10/10 優異

Jane

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!
於 2022 年 10 月住了 4 晚

8/10 不錯

Anil

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 3 晚

10/10 優異

Elvin

讚好：整潔度、住宿狀況和客房舒適度
Amazing hotel and staff!! i stayed there for 5nights and was really really with the room and the staffs.
於 2022 年 6 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
모든것이 완벽한..
모든것이 완벽합니다 룸컨디션, 안내직원, 조식까지 뭐하나빠지지않고 완벽했습니다 기회가 된다면 다시 이용하고싶습니다
於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
ที่พักสะอาด สะดวก พนักงานน่ารักมากเป็นกันเอง บริการดียิ้มแย้ม
於 2020 年 2 月住了 2 晚
Wing Ki and Team (Guest Experience Manager) 於 2020年3月13日的回應
Thank you very much for your support!

8/10 不錯

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel elegante fuori dal centro di Luang Prabang. Buon rapporto qualità prezzo. Pulizia delle camere buona. Il personale della reception è super disponibile
於 2020 年 2 月住了 3 晚
Pullman Team 於 2020年2月25日的回應
Thank you for staying with us!

10/10 優異

MEIR

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An amazing excellent hotel
One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.
於 2020 年 2 月住了 3 晚
Pullman Team 於 2020年2月25日的回應
Thank you very much for such a wonderful review!

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing
Wonderful hotel and staff try their best even if they don’t always understand you.
於 2020 年 2 月住了 3 晚
Pullman Team 於 2020年2月19日的回應
Thank you for your generous review!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 3 晚
Pullman Team 於 2020年2月19日的回應
Thank you for staying with us!

10/10 優異

Ibis M.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing cozy resorts
E hotel is like 45m from the airport. The hotel is on the way to the falls.
於 2020 年 2 月住了 1 晚
Pullman Team 於 2020年2月19日的回應
Thank you for your wonderful review!

10/10 優異

Christopher

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
於 2020 年 2 月住了 1 晚
Pullman Team 於 2020年2月11日的回應
Thank you very much!

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very spacious property although if you come in end of Jan or early Feb, local farmers might be burning their land to prepare for the next harvest and it could get smoggy, not the fault of the property though.
於 2020 年 2 月住了 1 晚
Pullman Team 於 2020年2月10日的回應
Thank you for staying with us

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hôtel splendide vue extraordinaire depuis notre chambre sur les rizières et les montagnes Personnel extraordinairement gentils Merci à Dénis le manager Français pour sa délicate attention Ne cherchez pas un autre hôtel à Luang Prabang celui ci est plus-que-parfait un réel moment de bonheur Merci
於 2020 年 1 月住了 3 晚
Pullman Team 於 2020年2月3日的回應
Thank you very much for your support!

4/10 欠佳

真實旅客

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
terrible experience
Far location from center. No Enough much hot water, not stable wifi condition. Staff also not correct and careful. I booked 2 rooms but they didn’t confirm how many rooms and gave me only one room at first. They charged transportation fee which we didn’t use. The worst was house keeping. They didn’t clean espresso coffee next day. I really disappointed this hotel and think nothing worse for 250usd/nigt. I really want to refund.
於 2020 年 1 月住了 2 晚
Wing Ki and Team (Guest Experience Manager) 於 2020年2月2日的回應
Dear Valued Guest, Sabaidee, thank you very much for staying with us and taking the time to leave us your feedback. Please accept my apologies for the inconvenience caused during your stay and please rest assured that we will forward your comments to our team and in the meantime, me and my team here hope to have the pleasure to welcoming you again in Luang Prabang.

6/10 一般

Eunyoung

家人同遊
시내에서 셔틀로 10분 거리에 위치해 있어서 다니기는 수월한 편이에요 수영장도 넓고 관리 잘되있구요 1월 날씨는 오전과 4시 이후 오후는 추워서 수영 못해요 조식도 다양하진 않지만 맛이 좋구요 단점은 프리미엄 디럭스 룸에 묵었는데 따뜻한 물이 제대로 안나와요 샤워실 물도 쫄쫄 나와서 샤워하기 힘들었네요 체크아웃하는 직원이 똘똘치 못해서 다파짓 요금 해결을 못해 30분이나 걸렸어요 다음에 가면 시내에 있는 호텔에 묵을 생각이에요
於 2020 年 1 月住了 1 晚
Pullman Luang Prabang Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is very spacious. The grounds are impessive as are the rooms. The bed and pillows are luxerious, i only wish i had those pillows at home.
於 2020 年 1 月住了 2 晚
Pullman Luang Prabang Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
บรรยากาศเงียบสงบ ร่มรื่นมาก ๆ ฟิตเนทเปิด 24 ช.ม พนักงานเป็นกันเอง
於 2020 年 1 月住了 2 晚
Pullman Luang Prabang Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

4/10 欠佳

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Group cannot be trusted
Excellent aside from accounting which cheated me by refusing cancellation of 2 days This seems to be endemic & fault of the management Will never stay with them or any of their group again unless no other option
於 2019 年 12 月住了 9 晚
Wing Ki and Team (Guest Experience Manager) 於 2020年1月9日的回應
Dear David, Sabaidee, thank you very much for choosing our resort and sharing your experience. We understand your disappointment about the cancellation policy, the booking through Hotels.com is non-refundable and we have no option but to follow our agreement. Please accept my sincerest apologies that we failed to make a positive impression and did not meet your expectations. Thank you very much for your feedback and bringing this to our attention.

10/10 優異

KOHEI

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
最高の空間とおもてなし。
アジアの最後の秘境と言われるラオスの楽しみを倍増してくれたホテルです。空間、お部屋が素晴らしく、またスタッフの笑顔とおもてなしが印象的でした。強いていうなら、食事とスパがまだ世界レベルではありません。しかし、それをも超える体験は待っています。
於 2019 年 12 月住了 2 晚
Pullman Luang Prabang Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Leisurely stay
Room was spacious and comfortable. Amazing view out to the rice paddies and mountains. Pools were spacious and well kept. Service was a bit lacking at the poolside bar, but otherwise fine. Breakfast bar selection was somewhst limited but adequate for the price range. Resort is overall spacious without being gigantic and hits a nice balance.
於 2019 年 12 月住了 3 晚
Pullman Luang Prabang Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
Pullman Luang Prabang Team 於 2020年2月2日的回應
Thank you for staying with us!

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would highly recommend this hotel. The food was excellent, the staff was very helpful, our rooms were huge and there was plenty to keep children entertained. If I have the opportunity to return to Luang Prabang I would stay at the PULLMAN.
於 2019 年 12 月住了 4 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 優異

Tam

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A beautifully serene oasis outside the town with rice fields and mountain views. Extremely attentive, welcoming and accommodating staff. Shuttle service provided. Highly recommend this hotel.
於 2019 年 12 月住了 1 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 不錯

Jimmy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hot water is a problem It takes over 10 minutes to get hot water Water pressure in shower too low Room was not adequately heated especially when the temp are low Staff could not help raising it Overall good Food good Prices reasonable
於 2019 年 12 月住了 2 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

6/10 一般

Ned

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
We chose this hotel based on the great reviews and paucity of alternatives in the town. It's a nice enough property for conventions or large groups, but for us and the other couple we were traveling with, it was too far from town - despite available free shuttles. The dining room was expensive for Laos ($12 for a nice buffet breakfast ). The rooms are quite beautiful, but the light switches are tough to figure out - we never really did over a 4 night stay - and the storage is a little funky. The staff is vey friendly and helpful, especially Mr. Thoney and Mr. Mook, but we heard "2 for 1 massage" at the Spa (which is lovely and staffed by capable masseuses) only to find later that there was no such generic deal. The manager ended up giving us a 25% discount, but I paid more here than anywhere else in SE Asia even after the discount.
於 2019 年 11 月住了 4 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

10/10 優異

Phillip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Pullman LP Is awesome
I love this hotel. Excellently rooms. Friendly staff.
於 2019 年 11 月住了 5 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang and sharing your experience!

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Setting worth being out of town
Beautiful setting. Willing staff but relatively low levels of comprehension. To be fair, this is Laos and anyway so much else at the hotel makes up for this. Breakfast and restaurant food are fine but nothing special. Room rates are very fair compared to equivalent hotels in town and I would be happy to pay +10-20% for enhanced breakfast offering and food at the restaurant. Not for you if being in town important but it’s an easy ride in and out and you get a serene environment you cannot get in town even at the smartest hotels at x2+ the price.
於 2019 年 11 月住了 3 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang!

10/10 優異

Kham hou

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel if you are in the area
於 2019 年 11 月住了 2 晚
Pullman Team 於 2020年2月2日的回應
Thank you for choosing Pullman Luang Prabang!

8/10 不錯

Susan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was most enjoyable with the amazing mountain view. The hotel staff where exceptional. My only one comment is the hotel transport into town needs to be more frequent.
於 2019 年 11 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing hotel with beautiful rooms, large property with swimmingpools. Best of all are the personnel so helpfull and friendly, absolutely amazing!
於 2019 年 11 月住了 3 晚