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凱富套房酒店的評價

2.5 out of 5
凱富套房酒店
6510 Interstate 27 South, Lubbock, TX

評價

7.6

不錯

10 分評分，優異；1003 則評價中有 336 則" "
8 分評分，不錯；1003 則評價中有 360 則" "
6 分評分，一般；1003 則評價中有 128 則" "
4 分評分，欠佳；1003 則評價中有 82 則" "
2 分評分，很差；1003 則評價中有 97 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

4/10 欠佳

Victoria

家人同遊
讚好：整潔度
不滿：設施服務
The room was hot and we had a very difficult time finding the hotel (about 35 extra minutes) even though we had used the Expedia address and directions. We had to ask the front desk for assistance to get the door open because it seemed like there was a lock on the door even though the key cleared.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月3日的回應
Hi Victoria,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 不錯

Teena

讚好：整潔度、職員與服務和住宿狀況
Breakfast was not very good.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月1日的回應
Hi Teena,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

Teri

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was wonderful and so friendly. The property was clean and nice and pool was clean and heated. Wonderful stay!
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年5月1日的回應
Hi Teri,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 優異

REBECCA

讚好：整潔度和住宿狀況
Very clean and staff friendly!
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年5月1日的回應
Hi Rebecca,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

4/10 欠佳

Eduardo

親子同遊, 商務旅客
不滿：職員與服務
Front desk personnel not professional.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月20日的回應
Dear Guest,It is disheartening to read your opinion about our staff. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯

david c (ABILENE)

讚好：整潔度、職員與服務和住宿狀況
very accessible
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月19日的回應
Hi David C,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 不錯

Dane

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月14日的回應
Hi Dane,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Juanita

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月14日的回應
Hi Juanita,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 不錯

Natarsha

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed 5 nights,bed was supper comfortable..slept like a baby.Only issue i did have was i got locked out the room 3 times,because the key kept diactivating.
於 2024 年 4 月住了 5 晚
Sophia CSR 於 2024年4月9日的回應
Hi Natarsha,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 一般

Hannah

不滿：整潔度
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年4月9日的回應
Dear Guest,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 很差

Jennifer

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Both Expedia and the hotel provided no customer service. When I got to the hotel they had cancelled the reservation and said I was a no show. They would not rebook my reservation. I had to go to a different hotel. Then, the following day I get a survey asking about my stay which they had cancelled. The front desk clerk was unprofessional and had no interest or ability to resolve the issue.
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 優異

Avery

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月21日的回應
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 不錯

Wendy

讚好：整潔度、職員與服務和住宿狀況
Nice place to stay, i think recently remodeled.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月18日的回應
Hi Wendy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Catherine

讚好：整潔度、職員與服務和住宿狀況
The experience was awesome we were on spring break kids loved the pool never to busy,,,and the breakfast was amazing and the server was so sweet,,,the best stay in a while we will definitely stay again!!!!!!!!!
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月18日的回應
Hi Catherine,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

8/10 不錯

Rebecca

於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年4月5日的回應
Hi Rebecca,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 優異

Anthony

商務旅客
讚好：整潔度、設施服務和住宿狀況
Very clean, looked fairly new.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月4日的回應
Hi Anthony,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Alex

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean & quiet ☺️
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月29日的回應
Hi Alex,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 優異

Joyce

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The facilities were very well kept, and the room was perfect/
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月27日的回應
Hi Joyce,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Dominick

家人同遊
讚好：整潔度、設施服務和住宿狀況
For a quick one night stay it was great.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月23日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 很差

Brandon

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月17日的回應
Hi Brandon,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 不錯

Terrell

於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年3月21日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Edgar

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年3月14日的回應
Hi Edgar,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Kara F

讚好：住宿狀況和客房舒適度
不滿：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved their attention during the continental breakfast. At other hotels, continental breakfast ends at a certain time and that's when it ends. Here, they made us feel special because as we were still sitting in the lunch area, they would ask if we needed anything prior to closing the breakfast time. and even then, they would still leave it open for a few minutes after they had mentioned that it would close. they made me feel like a real person and not just a customer. thank you
於 2023 年 12 月住了 3 晚

8/10 不錯

Sharon

於 2023 年 12 月住了 3 晚

8/10 不錯

Amy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We enjoyed our stay for 2 nights. We had 2 rooms. The only issues we had were one od the rooms had a leak in the bathroom when the room upstairs would shower. The other room had an issue with the air conditioner....but staff cane and fixed the issue.
於 2023 年 12 月住了 2 晚

10/10 優異

Joseph

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is clean and well kept. Easy to find and easy to get around Lubbock tx
於 2023 年 12 月住了 1 晚

4/10 欠佳

Beth

於 2023 年 12 月住了 3 晚

2/10 很差

Candice Charlene

親子同遊, 商務旅客
讚好：整潔度
不滿：職員與服務和設施服務
The management was poor they had me n my kids sleep in a car for two days n the lady in the front office was rude n did not want to help
於 2023 年 12 月住了 1 晚

10/10 優異

Edgar

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was amazing beds where super comfortable and pillows. I liked how it was cleaned daily and well kepted. The only thing i didnt like was, breakfast starting at 6:30am.
於 2023 年 11 月住了 5 晚

10/10 優異

Jose

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2023 年 11 月住了 1 晚

10/10 優異

cindy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best Hotel ever
After canceling a reservation with a trashy hotel we booked this one and was so glad we had to change reservations. It was beautiful and clean. The staff was friendly and helped with any thing we needed. The room was nice and big had plenty of space to put our things including a desk, table and bench plus a couch to sit in that was also a sleeper sofa. Towels were big and fluffy. Beds were super comfortable and so was the bed linens. Shower was nice and big and had shampoo and conditioner dispensers. Had a really nice sink with a beautiful mirror that lit up around it and had cubbies under the sink. Had lots of plugs and lots of different lighting options. Breakfast was great. The only we were disappointed on was the swimming pool was closed because something was broken but the indoor pool was beautiful and spacious. We had noisy people above us but was taken care of immediately. Best hotel we have ever stayed at.
於 2023 年 11 月住了 2 晚

8/10 不錯

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很差

Chase

伴侶同遊
讚好：整潔度
不滿：職員與服務和設施服務
Paid for a 1 king w/ jacuzzi, got a 2 queen w/ no jacuzzi. Asked for the correct room I paid for and was told I needed to call and cancel to get my money back and that they didn’t have a room I paid for with a reservation. Also was told it wasn’t guaranteed that I would get my money back as I was the one canceling and that it would have to be decided if I would be getting a refund as long as I didn’t break any of the cancellation fees. This is ridiculous as I should get what I paid and reserved instead for being told in essence “ cancel if you want even if your here on vacation and you may not even be refunded and good luck finding somewhere else tonight”
於 2023 年 11 月住了 1 晚

10/10 優異

Lisa (Granbury)

於 2023 年 11 月住了 1 晚

4/10 欠佳

Kristal

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The front desk girl wasn’t friendly. She gave me the room card with out a card holder with our room number then became short when I asked which room number was it.
於 2023 年 11 月住了 1 晚

10/10 優異

Jose

商務旅客
讚好：整潔度、職員與服務和設施服務
Very good room. Good deal.
於 2023 年 10 月住了 9 晚

8/10 不錯

Gabriel

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

2/10 很差

Marterio

商務旅客
不滿：整潔度、職員與服務和住宿狀況
My second night I discovered an ant infestation. I had a sprained ankle and was in a cast boot and therefore had to very inconveniently pack all of my belongings and switch rooms. I attempted to address this with a manager two days consecutively. I even added a day because the manager was not there when they said she would be the first time and she didn’t show on the second day they either. I spoke to 3 different staff persons, all who agreed to pass my information on to the manager and have her get back to me, but to date I have not heard from a manager. Also all staff refused to provide me information for the manager, not even an email address. Additionally, I checked in on a Saturday and the elevator floor was filthy until Monday which indicated the property is not cleaned on the weekends.
於 2023 年 10 月住了 3 晚

10/10 優異

kevin

讚好：整潔度、職員與服務和住宿狀況
Roos were very clean and inviting
於 2023 年 10 月住了 1 晚

10/10 優異

Frankie

於 2023 年 10 月住了 1 晚

10/10 優異

Jose

商務旅客
讚好：整潔度、設施服務和住宿狀況
Excellent Hotel, very good service and installations.
於 2023 年 10 月住了 12 晚

2/10 很差

Debra

於 2023 年 10 月住了 1 晚

2/10 很差

Rigoberto

於 2023 年 8 月住了 2 晚

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

6/10 一般

Martha

於 2023 年 9 月住了 1 晚

10/10 優異

Brandon

於 2023 年 9 月住了 1 晚

2/10 很差

Alan

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Was not help ful
於 2023 年 9 月住了 2 晚

6/10 一般

Shannon

讚好：客房舒適度
不滿：職員與服務
於 2023 年 9 月住了 1 晚

10/10 優異

Rhonda

伴侶同遊
Housekeeping staff was excellent! Also helped us find good places to eat during our stay. Responsive & quick to meet all our needs. Even knew how to fix our problem with the air conditioning.
於 2023 年 9 月住了 3 晚