Apartment was clean and location was good, except owner's description was misleading. I was told apartment was on first floor, which it was, but it was up a flight of stairs(my mistake, I forgot in Europe , the first floor is actually 2nd from street level). When we arrived, three women with large suitcases( my son didn't arrive until 2nd week), Enrico didn't even offer to help us with bags. Lucky for us, there was a young man on premises who helped us. I wanted to be close to Lucca's wall, and the train station, which it was. However, to get to either required walking up a flight of 36 stairs, across a rr bridge, and down another flight. A bit daunting for me. Also, cost 6 Euros a day for parking. Original rental was for 4 weeks, which I had to shorten to 3, but was told there would no adjustment in the cost, even though I notified owner of change 60 days ahead of time. No hot water until 3 pm one day, our entire street was blocked off for two days due to The Rolling Stones concert, which made parking even more difficult, and there were no linens for sofa bed. If this had been my first trip to Italy, I would think twice about returning. However, this was my third, and I know it's not usually like this. I won't use vrbo again. What a disappointment in what should have been a lovely vacation for me and my family, not to mention the expense. Lesson learned.
