獨特設計、獨特裝修、書桌、嬰兒床 (收費)
查看供應

基弗吉城霍夫公寓酒店的評價

3 out of 5
基弗吉城霍夫公寓酒店
16 Hofstrasse, Lucerne, LU

評價

8.8

優異

10 分評分，優異；42 則評價中有 23 則" "
8 分評分，不錯；42 則評價中有 17 則" "
6 分評分，一般；42 則評價中有 0 則" "
4 分評分，欠佳；42 則評價中有 1 則" "
2 分評分，很差；42 則評價中有 1 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

9.2/10 

住宿狀況

評價

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一家人能在一起就是幸福
房間很大的apartment...舒適，享受一家人在一起，設施齊全，渡假勝地，希望能夠有機會可以再次入住，享受一下
於 2020 年 1 月住了 2 晚
Yasser Essayed 於 2020年2月4日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Ahmed 於 2019年11月1日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

HSIAO RU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
廚房設備齊全
公寓簡單整潔，廚房設備齊全，離公車站近，服務人員態度友善!
於 2019 年 6 月住了 2 晚
Ahmed 於 2019年7月7日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

i ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常喜歡
於 2019 年 2 月住了 1 晚
Ahmed 於 2019年3月6日的回應
Thank you so much Looking to be your host again

10/10 優異

Regina (Thun)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Close to the center, great price, nice decor
於 2020 年 2 月住了 1 晚

10/10 優異

Colette

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
Minutes walk to town, clean and comfortable.
於 2021 年 10 月住了 1 晚

10/10 優異

Dr. Sebastian

親子同遊
讚好：整潔度、設施服務和住宿狀況
Große Wohnung mit Allem, was man braucht! Wir haben mit unseren beiden kleinen Kindern in dieser Wohnung eine Nacht verbracht und können nur Positives berichten. Die Betten in beiden Schlafzimmern waren super bequem, es gab Handseife, Spülmittel usw und sogar Kaffepads!!! Die Kommunikation lief einwandfrei. Einen Kritikpunkt gibt es (da kann aber der Anbieter nichts für): Mitten in der Nacht wurde zweimal geklingelt. Beide Kinder wurden dadurch natürlich wach...
於 2021 年 9 月住了 1 晚

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、設施服務和住宿狀況
Great location.
於 2021 年 8 月住了 1 晚
Channel Manager 於 2021年8月22日的回應
Thanks for your time , your review is appreciated and you are welcomed to visit us again . Regards

8/10 不錯

Guylaine

家人同遊
讚好：客房舒適度
於 2021 年 8 月住了 1 晚
Channel Manager 於 2021年8月22日的回應
Thanks for your time , your review is appreciated and you are welcomed to visit us again . Regards

10/10 優異

Terri

家人同遊
讚好：整潔度和客房舒適度
I highly recommend. Clean. Lots of room Parkn cost but the location is so convient n close to the centre. Price was very worth it
於 2021 年 8 月住了 1 晚
Channel Manager 於 2021年8月11日的回應
Thank you so much for your time , your review is appreciated and you are welcomed to visit us again Regards Yacir

10/10 優異

Crystal

多人同遊
讚好：整潔度和客房舒適度
Can only recommend
Value for money!!! The apartment is perfectly located (really only a 5-10 minute walk from the water and main attractions). Very spacious, clean and the check-in was easy and clearly explained
於 2021 年 6 月住了 1 晚
Channel Manager 於 2021年6月7日的回應
Thank you so much for your reveiew we appreciate it and you are welcomed to visit us again Bests

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Un très bon séjour
Appartement spacieux et très bien situé. Petite difficulté pour se garer, les parkings a proximité sont chers.
於 2021 年 2 月住了 1 晚
Yasser Essayed 於 2021年3月2日的回應
Thank you so much for the review we apreciate it You are welcomed to visit us again Regards

10/10 優異

Piyush

商務旅客
讚好：整潔度和客房舒適度
Everything as per expectations...
I stay up n these apartments all the time, everything is perfect...
於 2021 年 1 月住了 2 晚
Yasser Essayed 於 2021年1月9日的回應
Thank you so much for your time, your review is appreciated, and you are welcomed to visit us again Regards

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度
不滿：客房舒適度
Terribly noisy
Apartment is clean, localisation is fine and commodities are ok. However it is incredibly noisy, we hear everything from one apartment to the other. We could not sleep 2 nights in a row, since a lot of students are living in the building it is a nightmare !! Party all night, my kids did not sleep at all and our weekend was difficult because of this...
於 2020 年 10 月住了 2 晚
Yasser Essayed 於 2020年11月3日的回應
Thank you very much for your visit and the provided review! I deeply regret that you could not enjoy to the fullest, certainly it is always our pleasure to meet our guests expectations. Kindly accept my sincerest apologies for falling short on delivering our Keyforge service standard. Certainly your feedback does mean a lot to us and I can assure you that all mentioned points will be addressed directly within the involved parties. We hope you consider staying with us in the future to show you our true Hilton hospitality. Best regards

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 8 月住了 3 晚
Yasser Essayed 於 2020年9月2日的回應
Thank you so much for your review and you are welcomed to visit us again.

10/10 優異

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Perfect place in Lucerne
A one night stay in Lucerne for a family of four. This apartment was perfect. Tons of space and an absolutely great location. It was just blocks from all the major sites. We would definitely stay here again.
於 2020 年 7 月住了 1 晚
Yasser Essayed 於 2020年7月6日的回應
Thank you so much for your review , You are welcomed to visit us again Regards

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 6 月住了 1 晚
Yasser Essayed 於 2020年6月14日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

YOUNGBUM

家人同遊
讚好：整潔度和客房舒適度
於 2020 年 5 月住了 2 晚
Yasser Essayed 於 2020年6月2日的回應
Thank you so much for your feedback . We appreciate it

10/10 優異

Nicole

家人同遊
讚好：整潔度和客房舒適度
Gerne wieder
Tolle Lage. Sehr schön eingerichtetes und sauberes Appartment. Ausführliche Infos fürs Check-in.
於 2020 年 5 月住了 1 晚
Yasser Essayed 於 2020年5月27日的回應
Danke dir

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 1 晚
Yasser Essayed 於 2020年3月18日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
1 night stay
No television. Not easy to find the hotel location. Clean with kitchen utensil equipped.
於 2020 年 2 月住了 1 晚
Yasser Essayed 於 2020年3月3日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments.

8/10 不錯

Christian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Yasser Essayed 於 2020年2月24日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

8/10 不錯

Ana

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Boa opção para famílias
Boa opção para famílias. Próximo de todos os pontos turísticos. Bem equipado. Apenas acrescentaria mais toalhas dado não haver local proprio para secagem das toalhas. Deram sempre resposta às questões colocadas, apesar de algumas horas de atraso. Ficamos no piso 4 e tivemos barulho no andar de cima durante a noite. Check out pelas 10h. Aceitavel pelo preço.
於 2020 年 2 月住了 2 晚
Channel manager 於 2020年2月24日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

Tasha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great location, clean, great for kids with 2 rooms
The location is awesome! 2 blocks from the lake. It was so nice to have a kitchen for cooking food, especially for the kids. The apartment we were in was very warm for January so pack your lighter sleepwear. There is no tv but we knew that when we booked. There is not parking at the apartment but it was easy to find. If we make it back to Lucerne we will stay here.
於 2020 年 1 月住了 2 晚
Yasser 於 2020年1月22日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very clean with everything exactly as advertised. nly issue is there isn’t a tv in the entire apartment.
於 2019 年 12 月住了 1 晚
Yasser 於 2020年1月4日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

8/10 不錯

Antonio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Yasser 於 2019年12月25日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards, Yasser

8/10 不錯

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2019 年 12 月住了 3 晚
Yasser 於 2019年12月19日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

2/10 很差

真實旅客

家人同遊, 伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
3일 연박인데 수건교환이 한장에 3프랑이라니요!! 돈은 각각 일박요금 받으면서 원래 일박 할때마다 교환 해줘야하는거 아닌가요?
於 2019 年 12 月住了 2 晚
Yasser 於 2019年12月20日的回應
Thank you very much for your visit and the provided review! Certainly your feedback does mean a lot to us and I can assure you that the Towels are provided for free upon arrival but the daily change which is for extra 3 CHF each We hope you consider staying with us in the future to show you our true Hilton hospitality. Best regards

8/10 不錯

Kc (Singapore)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was about 15 mins wall from Lucerne station and was easy to find. Self check in/ out was easy and the customer service was good. The apartment was very clean and spacious for a party of 4. Only con was that the apartment was dimly lit and didn’t have enough lights. Other than that the apartment was great.
於 2019 年 12 月住了 2 晚
Yasser 於 2019年12月14日的回應
Thank you for taking the time to write your review. ;m sorry for all the inconveniences you endured while staying with us. Rest assured that I will take immediate care of these issues. I know this is only a small comfort for the time being, but I do hope you will give us another chance to prove ourselves. Yours sincerely,

10/10 優異

Evelyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
We had a great stay...only problem is that it is not easy to get checked In...communication was lacking...
於 2019 年 11 月住了 2 晚
Yasser 於 2019年11月21日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
If not because of check-in I would repeat
Check-in was difficult. They told us somebody would wait at the entrance but nobody appeared. After 23 minutes waiting I had to switch on internet which I didn't want as I had not roaming. They had sent me a message two hours earlier saying I should pay taxes before sending me instructions to get in ( the only thing left to pay), which I don't think it is polite. I told them I would do once inside. Sent me the instructions then. They have already apologised. Having said that, the apartment is nice, fully and well equiped and very well located.
於 2019 年 10 月住了 2 晚
Yasser 於 2019年11月5日的回應
Thank you very much for your visit and the provided review! I deeply regret that you could not enjoy to the fullest, certainly it is always our pleasure to meet our guests expectations. Kindly accept my sincerest apologies for falling short on delivering our Keyforge service standard. We are very sorry for any inconvenience caused, Actually our team member had an medical emergency and could not be there to wait for you, therefore we sent you self-checkin instructions. Certainly your feedback does mean a lot to us and I can assure you that all mentioned points will be addressed directly within the involved parties. We hope you consider staying with us in the future to show you our true Hilton hospitality. Best regards

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Die Lage ist zentral und von allen Sehenswürdigkeiten nur zu Fuß entfernt. Die Wohnung ist sauber und gut ausgestattet. Für die Schweiz ist das Preisniveau Top. Sehr freundlicher Empfang und die weitere Kommunikation einwandfrei. Die Wohnung ist zwar in einem sehr guten Zustand aber nicht genug isoliert. Der Nachbar von oben hat die ganze Zeit Nachts in seiner Wohnung gebohrt und das war gefüllt wie in unserer. LG, Familie aus München.
於 2019 年 10 月住了 3 晚
Yasser 於 2019年11月2日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

Susie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Ahmed 於 2019年11月1日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

Catherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Appartement extra
C est un magnifique appartement à 2 pas de la vieille ville. Il y a tout le nécessaire possible. Même des capsules à café et des sachets de thé à disposition. Nous avons été enchantés de ce lieu. Quant au prix sur hôtel.com , plus que résonnante pour une ville comme Lucerne.
於 2019 年 10 月住了 1 晚
Yasser 於 2019年10月24日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The place is really well located, walking distance to the city center. The check-in and check-out processes went without complications and the hosts were helpful. Overall totally recommendable.
於 2019 年 10 月住了 1 晚
Yasser 於 2019年10月23日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments. Best regards,

8/10 不錯

Claudia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sehr zu empfehlen
Tolle Lage, alle Sehenswürdigkeiten zu Fuß erreichbar. Geräumiges Appartement mit sehr netter Aufnahme/Einweisung, absolut sauber. Leider ist das Licht in den Zimmern/in der Küche sehr dunkel.
於 2019 年 10 月住了 4 晚
Yasser 於 2019年10月16日的回應
Warm greetings from Keyforge Apartments Luzer We would love to welcome you back anytime soon. Best regards,

8/10 不錯

Humayun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best budget place on prime location!
Amazing location 👍
於 2019 年 10 月住了 1 晚
Ahmed 於 2019年10月5日的回應
Thank you very much for choosing the Keyforge Apartments and for sharing your positive five-star review with us. Great to see that you had such a nice time at our property. Your feedback is highly appreciated and will be shared within the responsible departments.

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very kind on pre check in communication and the instructions for late booking was very clear. The room was very clean, well furnished and spacious- and close to the Lion / old town. Highly recommended. Only one point of disappointment was no hot water after 23:00. It became available by 6:00 am next day- hope it gets improved!
於 2019 年 8 月住了 1 晚
Yasser 於 2019年8月18日的回應
Thanks for your time and review . . You are welcomed to visit us again Regards Yasser

10/10 優異

Darcy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay for family
Was a little hard to find - no street level signs, you just have to trust the address on your location as this is an apartment and not hotel. That said, the staff was there to meet us and get us situated without difficulty. And the apartment was great--two separate bedrooms, a sitting/dining room, and a full kitchen with stove and fridge--we loved the ability to cook for ourselves while in Luzern and save money for eating out later in the week when we stayed in other cities with traditional hotel rooms (eating out in Switzerland is expensive!). All in all, spacious, convenient location away from the train station/old town (but certainly walkable) only a couple blocks from the Lion statue/park and with a Coop and Migros close by.
於 2019 年 8 月住了 2 晚
Yasser 於 2019年8月18日的回應
Warm greetings from Keyforge Apartments Luzern and many thanks for sharing your positive five-star review with us. We are very happy to see that you had such an amazing time with us. Your kind words are extremely motivating and will certainly be shared within our team. We would love to welcome you back anytime soon. Best regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The apartment was in a great downtown location close to shops and restaurants. We easily walked the area around the apartment and felt very safe.
於 2019 年 5 月住了 1 晚
Yasser 於 2019年6月6日的回應
Thanks for your time and for the feedback and you are welcomed to visit us again

10/10 優異

Marcos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy serviciales
Excelente departamento y todo impecable
於 2019 年 1 月住了 1 晚
Ahmed 於 2019年1月29日的回應
Thank you so much for your time and you are welcome to visit us again Bests

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place in a convenient location alright for the price
於 2018 年 12 月住了 1 晚
Ahmed 於 2019年1月8日的回應
Thanks for your review