Dear Mr Chunyen, we would like to thank you for your recent stay and your excellent feedback. It was a real pleasure to welcome you in Lugano. We really hope to see you again soon. Best regards, Sara Monga Reception

Dear Kevin,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Thank you for choosing our hotel for your stay in Lugano and thank you for taking the time to leave us this detailed review.We assure you that we will analyse point by point everything that did not meet your expectations and we are very sorry for this, but it will be a very constructive cue for us to understand where and how we can continue to improve.Best regards,Team Hotel San Carlo

Dear Fernando,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Cleyde,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Claudio,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Chen,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Riwana,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear guest,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Keith,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Marc,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Chris,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Melissa,Thank you for choosing our propriety for your stay and for taking a moment to share your experience at Hotel San Carlo, your comment is important to us. We are pleased to hear that you had a great experience and we look forward to welcoming you back again soon.Best regards,Team Hotel San Carlo

Dear Joceline,Thank you for choosing our propriety for your stay and for taking a moment to share your experience at Hotel San Carlo, your comment is important to us. We are pleased to hear that you had a great experience and we look forward to welcoming you back again soon.Best regards,Team Hotel San Carlo

Dear Tulsi,Thank you for choosing our hotel for your stay in Lugano and thank you for taking the time to leave us this detailed review.We assure you that we will analyse point by point everything that did not meet your expectations and we are very sorry for this, but it will be a very constructive cue for us to understand where and how we can continue to improve.Best regards,Team Hotel San Carlo

Dear Pierce,Thank you for choosing our hotel for your stay in Lugano and for taking the time to leave your review.We are very happy to hear that you had a good experience with us.Therefore, we apologize for the issues you experienced, and we hope to make this right.Best regards,Team Hotel San Carlo

Dear Bin,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Liebe Jan,vielen Dank, dass Sie sich für Ihren Aufenthalt bei uns entschieden und sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren. Wir freuen uns darauf, Sie in naher Zukunft wieder im Hotel San Carlo begrüßen zu dürfen.Mit freundlichen Grüßen,Team Hotel San Carlo

Dear Susanne,Thank you for choosing our propriety for your stay and for taking a moment to share your experience at Hotel San Carlo, your comment is important to us. We are pleased to hear that you had a great experience and we look forward to welcoming you back again soon.Best regards,Team Hotel San Carlo

Dear Jane,Thank you for choosing our propriety for your stay and for taking a moment to share your experience at Hotel San Carlo, your comment is important to us. We are pleased to hear that you had a great experience and we look forward to welcoming you back again soon.Best regards,Team Hotel San Carlo

Dear Chi,Thank you for choosing our propriety for your stay and for taking a moment to share your experience at Hotel San Carlo, your comment is important to us. We are pleased to hear that you had a great experience and we look forward to welcoming you back again soon.Best regards,Team Hotel San Carlo

Dear Lorenz,Thank you for choosing our propriety for your stay and for taking a moment to share your experience at Hotel San Carlo, your comment is important to us. We are pleased to hear that you had a great experience and we look forward to welcoming you back again soon.Best regards,Team Hotel San Carlo

Dear Lyn,Thank you for choosing our hotel for your stay in Lugano and thank you for taking the time to leave us this detailed review.We assure you that we will analyse point by point everything that did not meet your expectations and we are very sorry for this, but it will be a very constructive cue for us to understand where and how we can continue to improve.Best regards,Team Hotel San Carlo

Dear Povl,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Thomas,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Maria,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Yvonne,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Amanda,good evening from Lugano and from the staff of the Hotel San Carlo.Thank you for booking at our hotel.We are sorry to read that your stay was not appreciated if we treasure some criticisms to try and guarantee an ever more efficient service to our future guests (such as the services inside the room), others cannot be accept lightly.Speaking of room typology, it is clearly described on all our booking channels that the Economy typologies (two throughout the hotel) have a private shower and sink but an external toilet. To have full private services, it would have been enough to book a Standard Double.The same goes for the Air Conditioning, in fact nowhere is it mentioned as one of the services made available by the Hotel.Having made these due clarifications, we apologize again for the inconvenience encountered and, at the same time, we take the opportunity to wish you a wonderful evening.Best regards,Team Hotel San Carlo

Dear Ma Tricia,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Meg ,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.Your comment is important to us as it’s a stimulus to improve. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Ralf,Thank you for choosing our Hotel for your stay and for taking the time to provide valuable feedback, it will help us to improve and provide a better experience for our guests.We are happy to hear that you had a good experience with us.We hope to see you again soon. Best regards,Team Hotel San Carlo

Dear Mr/Mrs,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are very glad to hear that you had a great experience and that you appreciated the commitment of our staff. We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Margrit,Thank you very much for choosing our hotel for your stay and for the positive feedback.We are glad to hear that you had a great experience.We hope to see you soon again.Best regards,Team Hotel San Carlo

Dear Manuela,Thank you for choosing our hotel for your stay in Lugano and thank you for taking the time to leave us your rating.Your feedback is an important stimulus for us to continue to do our best and improve for our valued guests.We thank you once again and send you our best regards.

Liebe Sonja,Vielen Dank, dass Sie unser Hotel für Ihren Aufenthalt in Lugano gewählt haben, und danke, dass Sie sich die Zeit genommen haben, uns Ihre Bewertung zu hinterlassen.Wir freuen uns, dass Ihnen unser Standort gefallen hat.Wir möchten uns auch für jeden einzelnen Ihrer Kommentare bedanken, die uns konstruktive Anregungen geben, um zu verstehen, wo und wie wir uns verbessern können.Es liegt uns wirklich am Herzen, unseren geschätzten Gästen das Beste zu bieten und sicherzustellen, dass sie einen wunderbaren Aufenthalt haben.Wir danken Ihnen noch einmal und senden Ihnen unsere besten Grüße.

Dear Kee Sengthank you for letting us have your rating, although it would be much more helpful for us to know what you liked about your stay and what, in your opinion, we should improve.We thank you again and send cordial greetings,

Dear Paul,thank you for taking the time to leave us your review.However, we find your judgment a bit unfair as no one has ever confirmed to you that we have disabled rooms with chairs in the shower.My colleague even sent you an e-mail after your arrival apologising for this misunderstanding and informing you of the correspondence with the hotel.We then made ourselves available in case you needed anything else so we don't understand why you would call our customer service terrible.We do our best and are very dedicated to ensuring that our guests have a pleasant stay, knowing that we are a simple, family-owned hotel.We also consider criticism very important, but when it is constructive.In this case we feel that there has been a bit of harassment towards us and we find this a bit unfair.We suggest that, next time, you agree on all your needs before arriving at the hotel as we are sure that the reception will give you all the assistance you need or tell you clearly whether or not they can accommodate you.We are very sorry for this inconvenience and that you did not have a good stay.We send you our best regards,

Liebe Britta,Guten Morgen aus Lugano und vom Personal des Hotel San Carlo.Es tut uns unendlich leid, dass Sie Ihren Aufenthalt in unserem Hotel so schlecht empfanden.Einige unserer Doppelzimmer haben Toiletten wie die, die Sie gefunden haben.Allerdings scheint mir die Definition unseres Hotels als einfaches Gästehaus ehrlich gesagt übertrieben und ein wenig deplatziert, insbesondere wenn wir die Verfügbarkeit und Professionalität unseres Personals sowie die Reinigungsstandards berücksichtigen, die absolut nicht zu vermieten sind. Wir respektieren Ihre Sichtweise und wünschen Ihnen für Ihre Zukunft alles Gute.

Dear Daniel,Thank you for choosing our hotel again for your stay in Lugano.We are happy that you enjoyed the free upgrade to our appartment and we are also grateful for any comments you may have made which are constructive for us to understand how and where we can continue to improve.We look forward to welcoming you again,We send you our best regardsStaff