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西佳維克多雨果大酒店的評價

4 out of 5
西佳維克多雨果大酒店
3, Avenue Victor Hugo, Luxembourg City

評價

8.6

優異

10 分評分，優異；761 則評價中有 313 則" "
8 分評分，不錯；761 則評價中有 341 則" "
6 分評分，一般；761 則評價中有 75 則" "
4 分評分，欠佳；761 則評價中有 23 則" "
2 分評分，很差；761 則評價中有 9 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

JHIH WEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：客房舒適度
Poor Wifi service because we were not in the main-building but the room opposite it. So much noise at night and the curtain does not cover fully so we were annoyed by the street night and hardly slept.
於 2017 年 11 月住了 1 晚

10/10 優異

yaming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

6/10 一般

Xuan (北京)

不滿：客房舒適度
flat hotel
The hotel is okay. I choose it because it locate very close the my second day conference place. At night, I can hear the outside noise. In the monting, the breakfast is really simple and taste just fine.

8/10 不錯

Ruth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Halim 於 2024年5月9日的回應
Thank you Ruth. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards

10/10 優異

Alberto (Edinburgh)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Hotel!
於 2024 年 4 月住了 3 晚
Halim 於 2024年5月9日的回應
Thank you Alberto. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards

8/10 不錯

Andre

讚好：整潔度和職員與服務
Parkplätze sind nur kostenpflichtig und mindestens 200 Meter vom Hotel zu haben.
於 2024 年 4 月住了 2 晚
The reception, 於 2024年4月29日的回應
Thank you for staying with us,

10/10 優異

George (San Antonio)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed my stay here
於 2024 年 3 月住了 1 晚
reception 於 2024年4月3日的回應
Thank you George. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards, The reception

10/10 優異

Sergio

於 2024 年 1 月住了 1 晚

8/10 不錯

Anne

讚好：整潔度、職員與服務和住宿狀況
Bien situé
Bon séjour pour visiter la ville. Hôtel situé près d'un parking public et du tram.
於 2024 年 1 月住了 1 晚

8/10 不錯

Katarina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
The reception 於 2023年12月29日的回應
Thank you Katarina. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

8/10 不錯

Joseph

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
The reception 於 2023年12月29日的回應
Thank you Joseph. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

8/10 不錯

Charalambos

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
Very good location just a short walk from the city center and a few meters from the tram stop. Clean, rooms on the small side, good breakfast. Only problem, the room was too warm.
於 2023 年 11 月住了 3 晚
The reception 於 2023年12月29日的回應
Thank you. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and easy
Large room and bathroom, bed and pillows were too hard for me. Room was warm, but no view if you were in the back. Great location and easy parking access.
於 2023 年 11 月住了 2 晚
The reception 於 2023年12月29日的回應
Thank you We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

8/10 不錯

Elizabeth

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great accessibility by public transport and foot. Close to a nice park to get outside for some fresh air. In the annex, hallways can be noisy and echoing and there is no view and limited light from the room I had, but it was functional for what I needed. (And they made an effort to make it more appealing with a mural… fun touch!) Appreciated having a kettle and very small fridge. Gym is small and basic, but again, had what I really needed. Everything was clean and housekeeping was very good. For the price, I was satisfied!
於 2023 年 11 月住了 5 晚
The reception 於 2023年12月29日的回應
Thank you Elizabeth. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

10/10 優異

Erdogan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
The reception 於 2023年12月29日的回應
Thank you Erdogan. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

2/10 很差

Eszter

於 2023 年 10 月住了 1 晚

4/10 欠佳

Joshua (Darlington)

於 2023 年 11 月住了 2 晚

10/10 優異

Dagmar

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Easy to check in, helpful staff and great location
於 2023 年 11 月住了 1 晚
The reception 於 2023年12月29日的回應
Thank you Dagmar. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards,

4/10 欠佳

Andrew

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Deeply Unpleasant
Booked as it seemed a reasonable price for a 4 star hotel, and while not in the centre, only a ten minute walk away. The reality is after checking in, I had to cross the busy road to the "annexe" building... I guess this was once a different hotel that Best Western have purchased. The room was very old fashioned - think 70's style wood furniture. I was not impressed to find a clump of the previous occupants hair on the floor (tiled, so easy to clean). The bed was tiny (single), the aircon unit gurgled all night, and the building was noisy with other people on the stairwell coming in after what was obviously a great night for them... so much so that I had to ask them to be quiet. Breakfast was very average, with the cleaner literally cleaning around people with some disgusting looking rag stinking of industrial disinfectant. Honestly it's hard to see where the 4 stars have come from - maybe 25 years ago they qualified. However, the standard is poor and felt more like a good effort in an economically deprived country than a 4 star in an economic centre of Europe. Cheap for a reason - best avoided.
於 2023 年 10 月住了 1 晚
The recepetion 於 2023年10月22日的回應
We apologize that our service did not satisfy your expectations for the rooms you booked classic. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our Hotel. Your happiness is our number one priority. We have different rooms for different budget and we try our best to please everyone to have an oprrunity to stay in a 4 star hotel.As you can see you choosed a classic single room (bed one person) in the annex building, everything thing is written. Next time give a try to superior rooms or junior suite at off course a different rate. Best regards,

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Halim 於 2023年8月16日的回應
Thank you. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards, The reception

10/10 優異

Nicolas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hôtel
Merveilleux séjour au Luxembourg, dans un magnifique Hôtel, très propre et très bien situé, le personnel est formidable, serviable et à l'écoute. Je n'hésiterai pas à y retourner et à les recommandé.
於 2023 年 7 月住了 2 晚
Halim 於 2023年7月24日的回應
Merci Nicolas,Nous sommes heureux que vous ayez apprécié notre hôtel.A très bientôt,La reception

10/10 優異

Sophie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything goes well. The room is comfortable, the staff is nice, the hotel is in a quiet place very close to a tramway station.
於 2023 年 7 月住了 1 晚
Halim 於 2023年7月14日的回應
Thank you Sophie. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards, The reception

6/10 一般

Ilse

讚好：整潔度和職員與服務
A/C needs upgrading but hotel was very convenient
於 2023 年 6 月住了 4 晚
The recepetion 於 2023年7月14日的回應
Thank you We value the positive review and are happy to hear that you enjoyed our hotel. Best regards, The reception

8/10 不錯

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Luxembourg Great but expensive
It was an excellent stay at the hotel. The hotel staff are very friendly and provided excellent service. The hotel is clean and bedroom clean - cleaners do a great job. It’s only 10 minute walk to the main centre with the shops and restaurants- not far at all. My only complaint is the noise from the street. Without shutting your window you will get an early wake up call but the air con in the room is great. The area is also really nice with the university close by and beautiful gardens.
於 2023 年 6 月住了 3 晚
The recepetion 於 2023年6月13日的回應
Thank you Richard. We value the positive review and are happy to hear that you enjoyed our hotel. Best regards, The reception

10/10 優異

Harald

於 2023 年 3 月住了 1 晚
The recepetion 於 2023年4月12日的回應
Thank you Harald for staying with us.And we are happy, you enjoyed your stay with us.Best regards,

10/10 優異

Ramesh

於 2023 年 3 月住了 1 晚
The recepetion 於 2023年4月2日的回應
Thank you soo much to have picked ur hotel and glad to read you enjoyed your stay with us.Best regards

8/10 不錯

Roman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr zentral gelegen. Grosser Parkplatz in der Nähe.
於 2023 年 2 月住了 3 晚
Halim 於 2023年2月13日的回應
Thank you for sharing your experience with our hotel.We hope to welcome you back soon,The reception,

10/10 優異

Benoit

於 2023 年 2 月住了 1 晚
Halim 於 2023年2月5日的回應
Monsieur,Merci pour avoir séjourné dans notre hôtel.Ravi de lire que votre séjour s'est très bine passé:.Au plaisir de vous revoir très bientôt,

10/10 優異

Luc

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is always very friendly and ready to assist in any way they can regarding any issues you may face, even if it has nothing to do with your stay at the hotel. Breakfast is awesome, lots of variety and is very well attended by the staff to be sure it is always full and clean the area several times per hour. Rooms are clean and typical of a European hotel room. There is a small bar downstairs and chairs/tables where you can hold a meeting with another person. The rooms facing the street are a bit noisier than the ones on the other side of the building. There is a gym downstairs and also a sauna but did not try either. The hotel is well located for a transfer between the train station and the airport. Lots of buses going around and the tram stops is less than fifty meters. Lots of dining options around the hotel.
The recpetion 於 2023年1月23日的回應
Thank you so much for taking the time to leave us feedback.

10/10 優異

Allison

讚好：整潔度、職員與服務和客房舒適度
We were just there for one night- but really liked the hotel. rooms were comfy and very clean, the breakfast was nice, staff was excellent and very helpful. The location was perfect- right by the Luxtram station for the T1, and in the theatre district- and an easy walk to
於 2022 年 12 月住了 1 晚
The recepetion 於 2023年1月23日的回應
Thank you so much for taking the time to leave us feedback

10/10 優異

Athanasios

於 2022 年 12 月住了 1 晚
Halim 於 2023年1月23日的回應
Thank you so much for taking the time to leave us feedback

8/10 不錯

Henry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Halim 於 2023年1月23日的回應
Thank you so much for taking the time to leave us feedback

10/10 優異

Luc

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access by tram from central station, or by bus (16) from airport. Lots of food venues to pick from (Japanese, French, Italian, etc). It is a small hotel so less chances to get noisy. I had a room with view on the streets so you can hear the traffic and the people from the street. I am staying again at that hotel in a week and will request a room not giving on the street and will see if it makes a difference. Breakfast is great with a wide variety of choices. The breakfast area is refresh constantly with new items and cleaned on a regular basis. The size of the rooms are typical for a European hotel. Only one elevator which, during check in/out can get really busy especially when you're on the top floor. Front desk is slow both for check in and check out so give yourself plenty time when checking out, especially if you have a taxi or a train/flight to catch.
於 2022 年 12 月住了 1 晚
Halim 於 2023年1月23日的回應
We're really grateful and appreciate you taking the time to share your rating with us.

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful Hotel
My one-night stay at Best Western Plus Grand Hotel was excellent. Customer service was outstanding-I had an issue with turning on the heat and the front desk lady crossed the street and came to my room to turn it on. The room had everything I needed including a hot water kettle to make coffee or tea. Everything was quite clean especially the bathroom-loved their shower. It is quite easy to get from the central train station to the hotel-take the Tram1 and it will leave you across the street from the hotel. Taxis are quite expensive as I learned the hard way-25 euros for a ride from the train station to the hotel, which was about 1.4 miles or about 5 stops on the tram.
於 2022 年 12 月住了 1 晚
Halim 於 2023年1月23日的回應
We're really grateful and appreciate you taking the time to share your rating with us.

10/10 優異

Cintia

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice location
於 2022 年 11 月住了 1 晚
Halim 於 2023年1月23日的回應
We're really grateful and appreciate you taking the time to share your rating with us.

6/10 一般

Jochen

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Top-Lage, vor allem Bad sehr alt
Halim 於 2023年1月23日的回應
We're really grateful and appreciate you taking the time to share your rating with us.

8/10 不錯

Rachel

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Good for a quick trip
One night for work. Room was basic but clean and good black out blinds. Pretty surprised to be charged €3 for small water in the room. Good central location with great sushi over the road
於 2022 年 11 月住了 1 晚

8/10 不錯

Arno

讚好：整潔度和職員與服務
於 2022 年 11 月住了 2 晚

10/10 優異

Aleksandra

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 4 晚
Halim 於 2022年11月20日的回應
Thanks so much for sharing your experience with usWe hope to see you again soon!Best regards,

10/10 優異

Nathalie

於 2022 年 5 月住了 1 晚
The recepetion 於 2022年11月20日的回應
We're really grateful and appreciate you taking the time to share your rating with us.We hope to see you again soon!

8/10 不錯

Alice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 3 晚
La reception 於 2022年11月19日的回應
Merci d'avoir séjourné dans notre hotel.Meilleures salutations,

10/10 優異

Greg

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a ver nice hotel with extremely friendly staff and a tasty breakfast. It is perfectly situated right off of the Theater stop on the tram so very easy to navigate around the city.
於 2022 年 11 月住了 1 晚
The reception 於 2022年11月19日的回應
Thank you Sir,for the lovely comment.We are happy you enjoyed your stay with us.Best regards,

10/10 優異

Alexandra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
The recpetion 於 2022年11月19日的回應
Thank you for saying with us.The team is happy to read you enjoyed your stay.Best regrads,

10/10 優異

Sandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 2 晚

2/10 很差

Young Seog

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
방에서 냄새가 너무 지독했어요 같은 층 방중에서 변기가 새는 방이 있는데 그 층의 방을 배정했네요
於 2022 年 10 月住了 2 晚
The recepetion 於 2022年11月20日的回應
Dear valuable Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.We would love to make things right if you give us another chance.Best regards,

10/10 優異

Tamara

於 2022 年 10 月住了 1 晚

8/10 不錯

Sven

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
- Freundliches Personal, - relativ großes Zimmer, - sauber - kein Teppichboden, - kleiner, mit Wasserkocher ect. Schreibtisch und kein Stuhl, nur Sessel = unpraktisch zum Arbeiten - Sehr ruhig, nur Straße vor der Tür morgens etwas laut
於 2022 年 10 月住了 2 晚
The recepetion 於 2022年11月20日的回應
Thank you so much for taking the time to leave us feedback.We hope to see you again soon!

8/10 不錯

Aleksandra

於 2022 年 10 月住了 4 晚
Halim 於 2022年10月10日的回應
Thank you for your review.We hope to see you again,Best regards,

8/10 不錯

Alexandre

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2022 年 9 月住了 1 晚
The recepetion 於 2022年11月20日的回應
Thanks so much for sharing your experience with us.We hope to see you again soon