Very good free internet access. Only 10mins walkable distance from central train station and 3 mins walkable distance from the restaurants.
WING LUNG
於 2022 年 9 月住了 2 晚
Sonia Zaied, General Manager 於 2022年9月19日的回應
Dear Lung,Thank you for this positive feedback on your experience at Novotel Luxembourg Centre.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back.Best wishes,Sonia Zaied, General Manager
8/10 不錯
Kelvin (Hong Kong)
家人同遊
2020年1月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast was great! Fresh pancakes, waffles and even orange juice. Been assigned to a renovated room, which was clean and there were many usb charging ports in room. Overall, it was a comfy stay.
Kelvin
於 2019 年 12 月住了 1 晚
André Pêcheur, General Manager 於 2020年1月4日的回應
Dear Kelvin,
Thank you for taking the time to leave this review.
We are delighted to know that you had such a comfortable stay with us at Novotel Luxembourg Centre. This kind feedback will encourage the entire team to continue upholding our high quality standards.
Thank you for also noting our breakfast buffet. It is always a pleasure to help our guests start the day off right with a nice meal.
We wish you a wonderful 2020 and hope to see you again soon!
Kind regards,
André Pêcheur, General Manager
8/10 不錯
KIT MAN
2019年8月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good room service
The lobby is very bright but the room is a bit dated. On hotel.com's website stating the hotel has laundry facilities. Actually the hotel only provides dry cleaning/laundry service. That's a bit disappointed with the incorrect information on the website. The good thing about the hotel is we enjoyed the room service.
KIT MAN
於 2019 年 8 月住了 1 晚
André Pêcheur, General Manager 於 2019年8月22日的回應
Dear Kit Man,
Thank you for sharing your review.
We are glad that you had an overall pleasant stay, however we regret that you were not entirely satisfied with your room decor. We regret that our laundry service was not to your liking. The comfort of our guests is very important to us, so we have duly noted your comments and handed them to the concerned departments.
We hope we can welcome you back again in the future.
Kind regards,
André Pêcheur, General Manager
10/10 優異
Min-Chuan
2019年3月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good! recommended
of course.....the environment & the room booth are good !! close to the parking & even you can walk to the center within 15min
Min-Chuan
於 2019 年 2 月住了 1 晚
Novotel Team 於 2019年3月14日的回應
Dear Guest,
Thank you for sharing your experience, we appreciate your feedback!
Looking forward to welcoming you back,
The Novotel Team
8/10 不錯
wing check
2019年2月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
wing check
於 2019 年 2 月住了 1 晚
The Novotel Team 於 2019年2月15日的回應
Dear guest,
Thank you for having chosen the Novotel Luxembourg Centre and providing us with this nice rating.
We are glad to see that you enjoyed the stay within our hotel and hope to welcoming you back again next time you are in Luxembourg.
Again thank you for your rating,
With kind regards
Dear Shu-fen,
We are happy you could take advantage of our proximity with the city center to enjoy the rich program of animation displayed by the city.
Thank you for your comments and we hope your next visit will be as pleasant as this one.
Sincerely
The room was clean, spacious, and in good condition. However, the location is not as close to the train station as it states. According to the staff of the hotel, though there's a bus stop near the hotel, the schedule is not tight.
YENWEN
8/10 不錯
真實旅客
2015年8月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
for business
not bad, but far away from train station.
真實旅客
8/10 不錯
Mu Yen
2015年6月29日
讚好:整潔度、職員與服務和住宿狀況
Good
Mu Yen
8/10 不錯
Benjamin
2014年9月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Benjamin
8/10 不錯
真實旅客
2014年8月20日
讚好:整潔度、住宿狀況和客房舒適度
nice location
nice location, easy car park, however, the room maid broke my things without notice, little mess during check out
Far from the Train station and city centre. Bad service at front desk.
GMS
10/10 優異
ENRIQUE (OCEANSIDE)
家人同遊
2024年4月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and walkable to train station
ENRIQUE
於 2024 年 4 月住了 1 晚
Sonia AURIOL, General Manager 於 2024年4月29日的回應
Dear Enrique,We are delighted to read your review and thank you for taking the time to publish your comments.We are thrilled that the cleanliness of our rooms, the condition of our hotel, our location and the service provided by our team met your expectations and contributed to a positive experience during your stay. It's gratifying to know these elements enhanced your visit to Luxembourg.We hope to welcome you back to Novotel Luxembourg Centre in the near future.Warm regards,Sonia AURIOL, General Manager
6/10 一般
kazuhiro
2024年4月16日
kazuhiro
於 2024 年 4 月住了 2 晚
Sonia AURIOL, General Manager 於 2024年4月20日的回應
Dear Kazuhiro.Thank you for taking the time to review your recent stay here at Novotel Luxembourg Centre.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back soon!Best regards,Sonia AURIOL, General Manager
2/10 很差
Ema
2024年4月13日
不滿:職員與服務
Ema
於 2024 年 4 月住了 2 晚
10/10 優異
Matthew
家人同遊
2024年4月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and clean place.
Matthew
於 2024 年 4 月住了 1 晚
Sonia AURIOL, General Manager 於 2024年4月16日的回應
Dear Matthew,Thank you for your feedback following your stay at Novotel Luxembourg Centre.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia AURIOL, General Manager
10/10 優異
Susanne
2024年3月29日
Susanne
於 2024 年 3 月住了 1 晚
Sonia AURIOL, Hoteldirektorin 於 2024年4月22日的回應
Sehr geehrter Susanne,haben Sie vielen Dank für Ihre Bewertung.Es freut uns sehr, dass Sie mit Ihrem Aufenthalt im Novotel Luxembourg Centre rundum zufrieden waren und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Sonia AURIOL, Hoteldirektorin
10/10 優異
David
商務旅客
2024年3月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
David
於 2024 年 3 月住了 2 晚
Sonia Zaied, General Manager 於 2024年3月8日的回應
Dear David,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
10/10 優異
David
2024年3月3日
讚好:整潔度、職員與服務和住宿狀況
Great staff
David
於 2024 年 2 月住了 1 晚
Sonia Zaied, Directrice générale 於 2024年3月5日的回應
Cher David,Merci d'avoir pris le temps de partager votre expérience suite à votre séjour au Novotel Luxembourg Centre.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de notre service et la propreté de votre chambre.Nous espérons vous revoir bientôt.Bien à vous,Sonia Zaied, Directrice générale
10/10 優異
Melissa
2024年2月4日
讚好:整潔度、職員與服務和住宿狀況
Melissa
於 2024 年 2 月住了 1 晚
Sonia Zaied, Directrice générale 於 2024年2月6日的回應
Chère Melissa,Merci pour la rédaction de cet aimable commentaire sur le Novotel Luxembourg Centre.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de notre service et la propreté de votre chambre.Au plaisir de vous recevoir à nouveau,Sonia Zaied, Directrice générale
8/10 不錯
David
商務旅客
2024年1月31日
讚好:職員與服務和客房舒適度
Ran out of Hot water, stains on the carpet
wear and tear marks on the doors
News channels not working on the tv
David
於 2024 年 1 月住了 2 晚
Sonia Zaied, General Manager 於 2024年2月2日的回應
Dear David,Thank you for taking the time to review your stay at Novotel Luxembourg Centre.Regarding the hot water shortage and stains on the carpet, we take these matters seriously and regularly conduct maintenance to ensure our facilities meet the high standards expected by our guests. We also strive for impeccable cleanliness and will look into the concerns you've raised to address them appropriately. We regret to hear about the issues with the TV channels and assure you that we usually provide a wide array of news channels for our guests' convenience.We all hope to welcome you back in the future.Best wishes,Sonia Zaied, General Manager
8/10 不錯
真實旅客
家人同遊
2024年1月29日
讚好:住宿狀況和客房舒適度
真實旅客
於 2024 年 1 月住了 1 晚
Sonia Zaied, Directrice générale 於 2024年2月1日的回應
Cher Hôte,Merci pour cette excellente appréciation suite à votre séjour au Novotel Luxembourg Centre.C'est un plaisir de lire que vous avez apprécié votre séjour et le confort de la chambre en particulier.Nous attendons votre prochaine visite avec impatience.Bien à vous,Sonia Zaied, Directrice générale
10/10 優異
Martha Lilia
多人同遊
2024年1月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bonito
Muy bonito, muy amables, accesible, confortable, todo bien
Martha Lilia
於 2024 年 1 月住了 1 晚
Sonia Zaied, Directora general 於 2024年1月22日的回應
Estimada Lilia,Nos llena de satisfacción saber que encontró nuestro hotel bonito y confortable, y que el servicio proporcionado por nuestro equipo cumplió con sus expectativas. Es gratificante leer que la limpieza de nuestras habitaciones fue de su total agrado, aspecto que consideramos fundamental en nuestro compromiso con la calidad. Además, nos enorgullece que haya destacado la accesibilidad de nuestras instalaciones, ya que nos esforzamos por ofrecer una experiencia sin complicaciones para todos nuestros huéspedes.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Sonia Zaied, Directora general
8/10 不錯
Jayme
家人同遊
2024年1月11日
讚好:整潔度、職員與服務和住宿狀況
Quarto apertado e sem vista.
Jayme
於 2024 年 1 月住了 1 晚
Sonia Zaied, Gerente Geral 於 2024年1月16日的回應
Caro(a) hóspede,começamos por agradecer a sua preferência e comentário.Tivemos muito gosto na sua visita e esperamos que, apesar dos pontos levantados, tenha apreciado a sua estadia no nosso Novotel Luxembourg Centre. Lamentamos que a área e a vista do quarto tenham ficado aquém do esperado. Todas as acomodações, com 25 m², foram concebidas para proporcionar conforto, mas esclarecemos que não dispomos de nenhuma vista particular e que, consoante a localização do quarto no hotel, pode ver a rua ou o jardim com outros edifícios. Numa futura ocasião, não hesite em partilhar qualquer descontentamento sentido com a nossa equipa. Daremos o nosso melhor para atender as suas expectativas.Esperamos que tenha a oportunidade de regressar para uma nova experiência connosco. Com os melhores cumprimentos,Sonia Zaied, Gerente Geral
10/10 優異
Monique
2024年1月6日
Monique
於 2024 年 1 月住了 1 晚
Sonia Zaied, Directrice générale 於 2024年1月10日的回應
Chère Monique,Merci pour ce retour positif sur notre Novotel Luxembourg Centre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir bientôt et vous souhaitons une bonne année !Bien à vous,Sonia Zaied, Directrice générale
10/10 優異
Eun Mee
2024年1月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Eun Mee
於 2023 年 12 月住了 1 晚
Sonia Zaied, Directrice générale 於 2024年1月3日的回應
Chère Eun Mee,Merci pour ce retour positif sur notre Novotel Luxembourg Centre.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce sera un plaisir de de vous recevoir une fois de plus et nous vous souhaitons une bonne année ! Bien à vous,Sonia Zaied, Directrice générale
10/10 優異
CLAIRE
家人同遊
2023年12月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nous avons passé un superbe sejour un grand merci à tout le personnel et plus particulièrement à Esther. Le petit déjeuner était copieux, les chambres spacieuses et l hotel est proche du centre. Le personnel a ete adorable merci beaucoup.
CLAIRE
於 2023 年 12 月住了 3 晚
Sonia Zaied, Directrice générale 於 2024年1月3日的回應
Chère Claire,Merci pour ce retour positif sur notre Novotel Luxembourg Centre.Nous sommes enchantés d'apprendre que vous avez trouvé le petit déjeuner copieux, la talle de votre chambre à votre goût et que l'emplacement de l'hôtel proche du centre-ville a contribué à la réussite de votre séjour. Il est également gratifiant de savoir que notre équipe, et en particulier Esther, a su rendre votre expérience mémorable par un service attentionné.Nous vous souhaitons une belle année 2024 et espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,Sonia Zaied, Directrice générale
6/10 一般
isadora
家人同遊
2023年12月31日
讚好:職員與服務
不滿:整潔度
isadora
於 2023 年 12 月住了 2 晚
Sonia Zaied, General Manager 於 2024年1月3日的回應
Dear Isadora,Thank you for sharing your experience of your time at Novotel Luxembourg Centre.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.We hope that we have the pleasure of seeing you again soon. Wishing you a Happy New Year!Sonia Zaied, General Manager
8/10 不錯
Katrijn
2023年12月29日
Katrijn
於 2023 年 12 月住了 1 晚
Sonia Zaied, General Manager 於 2024年1月22日的回應
Dear Katrijn,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We are really pleased we met your expectations.We look forward to seeing you again soon.All the best,Sonia Zaied, General Manager
8/10 不錯
JOSE
家人同遊
2023年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy bien bien desayuno y amabilidad
JOSE
於 2023 年 12 月住了 2 晚
Sonia Zaied, Directora general 於 2023年12月20日的回應
Estimado José,Muchas gracias por su magnífica valoración tras su paso por nuestro Novotel Luxembourg Centre.Es fantástico comprobar que su estancia en nuestras instalaciones fue satisfactoria y que encontró todo a su gusto. Agradecemos que haya destacado positivamente la atención brindada por parte de nuestro personal, el cual se esfuerza a diario por ofrecer el mejor de los servicios a quienes nos visitan. Por otra parte, nos alegra que el desayuno estuviera a la altura de sus expectativas. Intentamos ofrecer una propuesta gastronómica variada y de calidad a fin de satisfacer a la mayoría de los huéspedes y nos alegra haberlo logrado en su caso. Su satisfacción es nuestra mayor recompensa.Aprovechamos la ocasión para hacerle llegar un afectuoso saludo, al tiempo que confiamos en volver a darle muy pronto la bienvenida. Atentamente,Sonia Zaied, Directora general
10/10 優異
Matteo
多人同遊
2023年12月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bellissimo hotel in posizione strategica
Matteo
於 2023 年 11 月住了 1 晚
Sonia Zaied, Direttrice generale 於 2023年12月18日的回應
Gentile Matteo,La ringraziamo per la sua recensione.Ci fa piacere che abbia sottolineato la bellezza dell'albergo, curato in ogni dettaglio con l'obiettivo di garantire a ciascun ospite un'esperienza di soggiorno di qualità.Apprezziamo, inoltre, la menzione riguardo la posizione del Novotel Luxembourg Centre, situato vicino al centro storico di Lussemburgo e con un facile accesso ai principali punti di interesse.In attesa di poterla accogliere di nuovo nel nostro albergo, le porgiamo i nostri cordiali saluti.Sonia Zaied, Direttrice generale
10/10 優異
Bjorn
商務旅客
2023年12月13日
讚好:職員與服務、住宿狀況和客房舒適度
Bjorn
於 2023 年 12 月住了 1 晚
Sonia Zaied, General Manager 於 2023年12月18日的回應
Dear Bjorn,Thank you for your feedback following your stay at Novotel Luxembourg Centre.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
10/10 優異
Tracey
多人同遊
2023年12月4日
讚好:職員與服務、住宿狀況和客房舒適度
Tracey
於 2023 年 12 月住了 1 晚
Sonia Zaied, General Manager 於 2023年12月7日的回應
Dear Tracey,We thank you for taking the time to review your time at Novotel Luxembourg Centre.We do our best to ensure that guests feel welcome and it is very rewarding to know that you enjoyed your stay.We hope you will return for another memorable stay.Best wishes,Sonia Zaied, General Manager
10/10 優異
Alina
家人同遊
2023年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is amazing. We had such a nice time
Alina
於 2023 年 11 月住了 2 晚
Sonia Zaied, General Manager 於 2023年12月1日的回應
Dear Alina,We're thrilled to hear you enjoyed your stay at Novotel Luxembourg Centre.Thank you for highlighting our impeccable room cleanliness; our team works diligently to ensure a spotless environment for our guests. We're also delighted that the condition of our hotel met your expectations, reflecting our recent renovations for a modern and comfortable experience.Furthermore, it's wonderful to know that our room amenities contributed to a memorable stay, with our refurbished rooms offering the comfort and convenience you deserve.We look forward to the opportunity to welcome you back in the future.Warm regards,Sonia Zaied, General Manager
10/10 優異
Karina
家人同遊
2023年11月23日
讚好:整潔度、設施服務和住宿狀況
Great breakfast served until 11am on weekends. Good choice of dining options. Bus stop to the airport just around the corner.
Karina
於 2023 年 11 月住了 2 晚
Sonia Zaied, General Manager 於 2023年12月1日的回應
Dear Karina,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are thrilled to hear that our breakfast selection met your expectations, with a variety of dining options available until 11am on weekends for a leisurely start to the day. It's also great to know our location was convenient for your travel needs, with easy access to the airport bus stop just around the corner.We look forward to welcoming you back on a future visit.Kind regards,
10/10 優異
Zahira
2023年11月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Zahira
於 2023 年 11 月住了 1 晚
Sonia Zaied, Directrice générale 於 2023年12月1日的回應
Chère Zahira,Merci pour la rédaction de cet aimable commentaire sur le Novotel Luxembourg Centre.C'est une joie de lire que vous avez apprécié le confort et la propreté de votre chambre. La satisfaction de nos clients est notre plus grande source de motivation.Au plaisir de vous recevoir à nouveau,Sonia Zaied, Directrice générale
8/10 不錯
paula
2023年11月19日
paula
於 2023 年 11 月住了 2 晚
Sonia Zaied, Hoteldirektorin 於 2023年11月22日的回應
Sehr geehrte Paula,vielen Dank für Ihre Bewertung.Es freut uns sehr, dass Sie mit Ihrem Aufenthalt im Novotel Luxembourg Centre zufrieden waren und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Sonia Zaied, Hoteldirektorin
10/10 優異
Terry
家人同遊
2023年11月3日
I just discovered the Novotel hotel brand and they are impressing me with clean, spacious hotels and friendly staff. Very pleased and will recommend to anyone.
Terry
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月6日的回應
Dear Terry,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are thrilled to hear that you found our hotel clean, spacious, and our team friendly. It's great to know that we could impress you with our services and facilities. Our team works hard to maintain high standards of cleanliness and hospitality, and your kind words are truly appreciated.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,
8/10 不錯
Richard
2023年10月31日
Richard
於 2023 年 10 月住了 1 晚
Sonia Zaied, Directrice générale 於 2023年11月6日的回應
Cher Richard,Merci pour cet excellent retour suite à votre séjour au Novotel Luxembourg Centre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir très prochainement,Sonia Zaied, Directrice générale
10/10 優異
Antoaneta
親子同遊
2023年10月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a very nice stay with our family of 4 in one room with double sofa bed. The room was super clean, new and comfortable. The receptionist gave colouring books and nice gifts for the kids. They loved it. There is a small family corner for kids to play. The breakfast was very good as well. We recommend this hotel to you
Antoaneta
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月6日的回應
Dear Antoaneta,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are delighted to hear that your family enjoyed the clean, comfortable room and that our receptionist provided a warm welcome with gifts for your children. Our family corner is indeed a great place for kids to have fun, and we are glad they loved it. It's also wonderful to know that you appreciated our delicious breakfast offerings.We look forward to welcoming you back on a future visit.Kind regards,
8/10 不錯
Ahmet
2023年10月23日
Ahmet
於 2023 年 10 月住了 1 晚
Sonia Zaied, General Manager 於 2023年10月27日的回應
Dear Ahmet,Thank you for your feedback following your stay at Novotel Luxembourg Centre.We are really pleased we met your expectations.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
10/10 優異
Maria
2023年10月22日
讚好:整潔度、職員與服務和住宿狀況
Nice!
Maria
於 2023 年 10 月住了 2 晚
Sonia Zaied, General Manager 於 2023年11月6日的回應
Dear Maria,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Sonia Zaied, General Manager
10/10 優異
Melissa (Gilroy)
多人同遊
2023年10月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is close to all the sites in Luxembourg City. It's easy walking distance to many amenities.
Melissa
於 2023 年 10 月住了 2 晚
Sonia Zaied, General Manager 於 2023年10月23日的回應
Dear Melissa,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are delighted to hear that you enjoyed our convenient location, allowing you to easily explore Luxembourg City and its attractions on foot.We appreciate your kind words about the cleanliness of our hotel, the condition of our facilities, and the excellent service provided by our staff. Your satisfaction is our top priority, and we are glad to have met your expectations.We hope to see you again soon.Kind regards,