Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our hotel, it gives us motivations to strive to do better and continue carrying on our hotel legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

Dear honorable guest, thank you for sharing your review with us! We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

尊敬的宾客您好，感谢您对富豪酒店的支持！在我们酒店，客人的每一丝需求都是我们真诚为之努力的方向。为宾客缔造愉悦的入住体验，这从来不是一个人可以达成的，而是一个团队。我们酒店内每一位团队成员均经过严格的殷选和慎密的考虑后才委派到最合适的岗位元为客人提供服务，因为我们所有团队成员都深信，「最好的服务乃是从心出发」。我们一定更加努力，打造五星级水准，期待下一次的出行，我们能为您创造更加完美服务。在这新春之际，澳门富豪酒店仝人祝愿 阁下与家人，富豪興旺財運顯，瑞鼠呈祥樂滿堂！酒店客务关系部 敬上！

Dear valued guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

尊敬的賓客：您好！您每一次的選擇是我們的無尚榮幸，您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚！

尊敬的Kenny：非常感謝閣下的入住與讚賞！很高興 澳澳門富豪酒店能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力為每一位客人提供賓至如歸的入住感受。熱切期待再次光臨體驗！客務關係部敬上

Dear honorable guest, thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our hotel, it gives us motivations to strive to do better and continue carrying on our hotel legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed our attentive service and comfortable accommodation. Our Team Members take pride in delivering excellent customer service with personality. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for sharing your review with us! We are pleased to hear how much you enjoyed every aspect of our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Dear valued guest, Thank you for your gracious comments. We are pleased to hear how much you enjoyed and appreciated the little things that make us unique and wonderful. At the same time we regret to learn that our in hotel facilities did not make you feel satisfied. We do appreciate our guests’ feedback, each guest review helps us improve and enhance our guests’ experience. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations.

Dear KA FAI, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

Dear valued guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

尊敬的宾客：感谢 阁下选择入住澳门富豪酒店，并对我们酒店的服务留下正面的评价！我们热切期待在不久的将来再次为 阁下服务。

Dear valued guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下再次選擇入住澳門富豪酒店，並對我們酒店的服務給於正面的評價！在中秋佳節即將到來之際，澳門富豪酒店力推全新裝修的六十個中式客房--富豪臻選素雅房及富豪臻選輕奢房。在中國文化風靡全球的現今時代，中式元素與現代材質的巧妙兼柔，唐宋傢俱、明清窗櫺、布藝相互輝映，再現了移步變景的精妙小品，給傳統酒店客房文化注入了新的氣息。全部房間內帶有自動開關窗簾，浴室自動感應鏡前燈與智慧控制台及智慧管家電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！臻選客房完美體現了現代科技與古風裝潢相互融合，給賓客帶來了來嶄新的入住體驗。澳門富豪酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。另外，有關 閣下提及閣下房間異味與冷氣溫度方面的問題，我們已經即時把 閣下的意見向管家與工程部門反映，力求檢討與改善。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下的好評！我們熱切期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店的服務給於高度的評價！富豪酒店位處澳門半島市的中心心臟地帶，無論是觀光購物還是尋求各式各樣的娛樂，都極為方便。各大旅遊景點、餐廳、名店、百貨公司與娛樂設施都近在咫尺。我們酒店旁邊就是公交站可以直達周邊景點。如果您喜歡步行，也可以一邊欣賞城市的景色，到標誌性的新八佰伴百貨公司與大三巴牌坊徒步僅需15分鐘。在中秋佳節即將到來之際，澳門富豪酒店力推全新裝修的六十個中式客房--富豪臻選素雅房及富豪臻選輕奢房。在中國文化風靡全球的現今時代，中式元素與現代材質的巧妙兼柔，唐宋傢俱、明清窗櫺、布藝相互輝映，再現了移步變景的精妙小品，給傳統酒店客房文化注入了新的氣息。全部房間內帶有自動開關窗簾，浴室自動感應鏡前燈與智慧控制台及智慧管家電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！臻選客房完美體現了現代科技與古風裝潢相互融合，給賓客帶來了來嶄新的入住體驗。澳門富豪酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下5分的好評！我們熱切期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店的服務給於正面的評價！在中秋佳節即將到來之際，澳門富豪酒店力推全新裝修的六十個中式客房--富豪臻選素雅房及富豪臻選輕奢房。在中國文化風靡全球的現今時代，中式元素與現代材質的巧妙兼柔，唐宋傢俱、明清窗櫺、布藝相互輝映，再現了移步變景的精妙小品，給傳統酒店客房文化注入了新的氣息。全部房間內帶有自動開關窗簾，浴室自動感應鏡前燈與智慧控制台及智慧管家電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！臻選客房完美體現了現代科技與古風裝潢相互融合，給賓客帶來了來嶄新的入住體驗。澳門富豪酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下5分的好評！我們熱切期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店留下寶貴的評價！富豪酒店位處澳門半島市的中心心臟地帶，無論是觀光購物還是尋求各式各樣的娛樂，都極為方便。位於澳門富豪酒店五樓的富豪海鮮酒家，其餐飲服務在澳門飲食界中是引以為傲的，賓客到店無論是品嘗南北美點，四季火鍋或者飲宴雀局，豐儉由人，住店賓客還享有8折優惠！酒店附近各大旅遊景點、餐廳、名店、百貨公司與娛樂設施都近在咫尺。我們酒店旁邊就是公交站可以直達周邊景點。如果您喜歡步行，也可以一邊欣賞城市的景色，到標誌性的新八佰伴百貨公司與大三巴牌坊僅需徒步15分鐘。另外，我們酒店全新裝修的客房全部帶有自動窗簾與雲智慧電話，不論是客房服務，客房叫餐以至辦理退房手續等都可以一鍵完成！，我們酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，安保是每位 澳門富豪酒店人送給您最真誠的禮物。有關閣下提及的酒店中餐廳自助早餐菜式種類不夠的問題，我們已經把 閣下的意見直接向酒店餐飲管理層反映，力求仔細檢討與改善。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。我們酒店60個全新裝修的富豪臻選客房，其中當然還有嶄新的主題特色親子客房已經與賓客見面，閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並期待 閣下的好評！我們期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店，並對我們酒店的服務給於高度的評價！富豪酒店位處澳門半島市的中心心臟地帶，無論是觀光購物還是尋求各式各樣的娛樂，都極為方便。各大旅遊景點、餐廳、名店、百貨公司與娛樂設施都近在咫尺。我們酒店旁邊就是公交站可以直達周邊景點。如果您喜歡步行，也可以一邊欣賞城市的景色，到標誌性的新八佰伴百貨公司與大三巴牌坊徒步僅需15分鐘。另外，我們酒店全新裝修的客房全部帶有自動窗簾與雲智慧電話，不論是客房服務，叫餐以至辦理退房手續等都可以一鍵完成！，我們酒店的使命是為賓客締造舒適與愉悅的入住體驗與個人化的服務，因為我們所有團隊成員都深信，「最好的服務乃是從心出發」。所以您在入住間的一切，我們都尤為的關心。關懷，體貼，照顧，溫暖，是每位 澳門富豪酒店人送給您最真誠的禮物。在這裡， 我們會一如既往用親切的笑容歡迎您的再次到來。我們酒店60個全新裝修的富豪臻選客房，其中當然還有嶄新的主題特色親子客房已經與賓客見面，閣下一定要再次光臨，體驗我們酒店的嶄新的面貌，並再次期待 閣下5分的好評！我們期待在不久的將來再次為 閣下服務。酒店客務關係部 敬上

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honourable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed our attentive service and comfortable accommodation. Our Team Members take pride in delivering excellent customer service with personality. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的Ceci：一元複始,萬象更新! 2019年澳門富豪酒店客務關係部 祝閣下與家人新年進步,身體健康! 我們感謝 閣下選擇入住澳門富豪酒店; 並對我們酒店留下寶貴的評價。我們酒店的使命是為賓客締造舒適與愉悅的入住體驗，這從來不是一個人可以達成的，而是一個團隊。我們酒店內每一位團隊成員均經過嚴格的殷選和慎密的考慮後才委派到最合適的崗位元為客人提供服務，因為我們深信「最好的服務乃是從心出發」。閣下對是次辦理入住體驗感到不滿，我們深感抱歉，由於賓客意見是改善我們酒店服務的原動力，我們非常認真對待 閣下的有關服務態度方面的寶貴意見，感謝閣下留言提醒，讓我們發現問題，我們也已經即時把閣下意見給前台部門反映，尤其在服務方面，我們相信「最好的服務乃是從心出發」，我們一定會努力加強酒店員工的服務意識和培訓，力求在顧客服務方面，做得更好。另外，我們酒店已經開始於部分樓層進行全面的裝修與整改工程，讓我們的賓客在新一年有全新的入住體驗！我們衷心期待在不久的將來再次為 閣下服務。此致，酒店客務關係部 敬上

Dear James, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下選擇入住澳門富豪酒店; 閣下對我們酒店環境與團隊成員專業的服務給予正面評價,我們深感榮幸!我們酒店的使命是為賓客締造舒適與愉悅的入住體驗，這從來不是一個人可以達成的，而是一個團隊。我們酒店內每一位團隊成員均經過嚴格的殷選和慎密的考慮後才委派到最合適的崗位元為客人提供服務，因為我們都相信「最好的服務乃是從心出發」。因此很高興 閣下對是次入住體驗感到滿意。澳門富豪酒店榮獲2017年澳門環保酒店獎銀獎，我們積極配合澳門政府「推進節約迴圈社會」，努力實現「建構低碳澳門、共創綠色生活」的目標，努力將澳門打造成為宜居、宜遊的綠色城市。另外，感謝閣下有關衛浴設備的意見，我們酒店已經開始於部分樓層作出全面的整改與裝修工程,讓住客有全新的入住體驗!再次感謝 閣下對我們酒店的肯定，我們謹此 預祝閣下2019年新年進步,家庭生活平安與幸福！我們衷心期待在不久的將來再次為 閣下服務。此致，酒店客務關係部 敬上

尊敬的賓客：普世歡騰迎聖誕,子夜歌聲處處聞！感謝 閣下選擇入住澳門富豪酒店; 閣下對我們酒店環境與團隊成員專業的服務給予正面評價,我們深感榮幸!我們酒店的使命是為賓客締造舒適與愉悅的入住體驗，這從來不是一個人可以達成的，而是一個團隊。我們酒店內每一位團隊成員均經過嚴格的殷選和慎密的考慮後才委派到最合適的崗位元為客人提供服務，因為我們都相信「最好的服務乃是從心出發」。因此很高興 閣下對是次入住體驗感到滿意。澳門富豪酒店榮獲2017年澳門環保酒店獎銀獎，我們積極配合澳門政府「推進節約迴圈社會」，努力實現「建構低碳澳門、共創綠色生活」的目標，努力將澳門打造成為宜居、宜遊的綠色城市。再次感謝 閣下對我們酒店的肯定，我們謹此 預祝閣下聖誕佳節快樂，家庭生活平安與幸福！我們衷心期待在不久的將來再次為 閣下服務。此致，酒店客務關係部 敬上

Dear honorable guest, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “Every guest deserves exceptional and personalized customer service”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Therefore, we are pleased to know that our team members have taken good care of you. We look forward to welcoming you again very soon. Yours sincerely, Guest Relations.

尊敬的賓客：感謝 閣下對酒店環境給予正面評價。我們酒店的主題客房還包括至尊房、健康房，行政客房和套房等，讓我們的賓客有更多的入住選擇，是我們酒店人性化服務的充分體現。澳門富豪酒店 榮獲2017年澳門環保酒店獎銀獎，我們酒店積極配合澳門政府「推進節約迴圈社會」規劃主線，努力實現「建構低碳澳門、共創綠色生活」的目標，努力將澳門打造成為宜居、宜遊的綠色城市。另外，為賓客提供價格合理、方便舒適且環保的入住體驗，是我們酒店的發展方向，我們很高興 閣下享受這次入住。我們期待並歡迎 閣下在不久的將來再次蒞臨! 此致，酒店客務關係部 敬上

Dear honorable guest, thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our hotel, it gives us motivations to strive to do better and continue carrying on our hotel legacy of excellence. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations.

尊敬的Yan Ki：感謝 閣下給予我們酒店環境正面評價。我們酒店的使命是為賓客締造舒適方便與愉悅的入住體驗，這從來不是一個人可以達成的，而是一個團隊。我們酒店內每一位團隊成員均經過嚴格的殷選和慎密的考慮後才委派到最合適的崗位元為客人提供服務，因為我們都相信「最好的服務乃是從心出發」。因此很高興 閣下對是次入住體驗感到滿意。我们非常感謝閣下有關衛浴用品方面的留言，我們已經把意見向有關部門反映，力求做得更好。澳門富豪酒店 榮獲2017年澳門環保酒店獎銀獎，我們積極配合澳門政府「推進節約迴圈社會」，努力實現「建構低碳澳門、共創綠色生活」的目標，努力將澳門打造成為宜居、宜遊的綠色城市。再次感謝 閣下對我們酒店的肯定，衷心期待在不久的將來再次為 閣下服務。此致，酒店客務關係部 敬上