高級客房, 1 張特大雙人床 | 客廳 | 55 吋平面電視連數碼電視頻道、電視

馬德里阿托查酒店 - Tapestry Collection by Hilton™的評價

4 out of 5

評價

9.6

完美

10 分評分,優異;108 則評價中有 90 則" "
8 分評分,不錯;108 則評價中有 14 則" "
6 分評分,一般;108 則評價中有 2 則" "
4 分評分,欠佳;108 則評價中有 1 則" "
2 分評分,很差;108 則評價中有 1 則" "

10/10 

整潔度

10/10 

職員與服務

9.4/10 

設施服務

10/10 

住宿狀況

9.6/10 

環保程度

評價

8/10 不錯

Christie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful, helpful and nice staff. Beautiful hotel, great restaurant downstairs. Great location, close to many things, including train station. Easy to get taxi's, close to restaurants, etc. However, it is very loud at night just due to the street noise outside from the busy street and alleys. Bring earplugs and you'll be fine to sleep. Also just a heads up, one wall of the bathroom is completely glass and see through (especially at night w/ the lights on) if you're uncomfortable with something like that. One of the few hotels we could find a king size bed in in Madrid, so that was great!
Front Desk 於 2024年4月26日的回應
Dear Christie,Thank you very much for the time you spent to share your personal impressions of your stay at our Atocha Tapestry Collection by Hilton.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We hope to welcome you back to our hotel in the near future for yet another great stay.

8/10 不錯

Pat

讚好:職員與服務和住宿狀況
My only complaint would be the hot water whose intensity would fluctuate significantly while showering and led to being scalded
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月26日的回應
Dear PatThank you very much for the time you spent to share your personal impressions of your stay at our Atocha Tapestry Collection by Hilton.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

10/10 優異

Enrique (Miami)

親子同遊
讚好:整潔度、職員與服務和住宿狀況
The staff could not have been any kinder and serviceable. Ruben was incredible.
於 2024 年 4 月住了 1 晚
Atocha Tapestry Team 於 2024年4月9日的回應
Dear Enrique,Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,

8/10 不錯

Julita (Rochester)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Atocha Tapestry Team 於 2024年4月4日的回應
Dear JulitaThank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Best regards

10/10 優異

Kenneth

於 2024 年 2 月住了 2 晚
Atocha Tapestry Team 於 2024年4月4日的回應
Dear KennethThank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Best regards

10/10 優異

João Bosco

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Incrível, especialmente devido a simpatia e educação do Rubem.
於 2023 年 12 月住了 5 晚
ATOCHA TAPESTRY TEAM 於 2024年1月9日的回應
Dear Mr. Bosco,Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,

10/10 優異

HYESUNG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
ATOCHA TAPESTRY TEAM 於 2024年2月18日的回應
Thank you for your high note! We are glad to hear that you enjoy your stay with us.We hope you can come back soon!Kind regards.

10/10 優異

Katherine

於 2023 年 12 月住了 7 晚
ATOCHA TAPESTRY TEAM 於 2024年2月18日的回應
Thank you for your lovely review! We are delighted that you enjoyed your stay with us.We hope you can come back soon!Kind regards.

10/10 優異

Ana María

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

Graham

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Bei Jing

於 2023 年 11 月住了 1 晚

6/10 一般

christophe

讚好:整潔度和住宿狀況
Emplacement, chambres et équipement tops! Le personnel est un peu jeune (inexpérimenté), quelques quoiques qui ne devraient pas avoir lieu à ce niveau (5 valises descendues nous-mêmes au départ, enfant malade ne savent pas quoi faire).
於 2023 年 11 月住了 2 晚
Front Office Manager 於 2023年11月7日的回應
Dear Christophe,We would like to take this opportunity to thank you for having chosen to stay with is at Atocha Hotel Madrid Tapestry Collection By Hilton and providing us with your valued feedback on your previous stay.Regarding stairs at our property, our bellman team is always glad to help our guests with their luggage. If at the moment of the check in or check out they are not on the main door, our front desk team will communicated with them as soon as possible. We recommend you and your family a well brand clinic in the city. We tried to do our best in order to assist you. Nevertheless, your comments will be forwarded on to the necessary departments and they will help us to improve our guest experience.We do hope to have the pleasure of welcoming you back in the future and to be given the opportunity to recover your trust in our property.Yours sincerely,

10/10 優異

RICARDO

於 2023 年 10 月住了 1 晚
ATOCHA TAPESTRY TEAM 於 2023年11月3日的回應
Thank you so much for the lovely review and the high score. We truly appreciate that you enjoyed your last stay with us. We are looking forward to welcoming you in a near future!Best regards,

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
DebBre0923
Lovely hotel overall. Staff were super friendly and helpful. Nice location. Close to Atocha Train Station. The suite was spacious, modern & very clean. My only complaint is Room 102 is right above a disco. So it’s loud outside the bedroom window. People talking loud until 5am every night I was there. Luckily there was a pull out couch so I was able to sleep there. Less noisy in the living area. But I did pay to sleep comfortably in a king size bed and couldn’t.
於 2023 年 9 月住了 3 晚
Atocha Tapestry Collection by Hilton Front Desk 於 2023年10月13日的回應
Dear DebBre0923Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successThank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards

10/10 優異

Valerie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent; breakfast was sumptuous; ambience was wonderful
於 2023 年 8 月住了 7 晚
Marta - Front Desk Agent 於 2023年9月11日的回應
Dear Valerie,We would like to thank you for your preference in selecting our Atocha Tapestry Collection by Hilton hotel for your holidays in MadridWe also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

10/10 優異

Valerie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff who are eager to please and respond in detail to questions
於 2023 年 8 月住了 1 晚
Marta - Front Desk Agent 於 2023年9月11日的回應
Dear Valerie,We would like to thank you for your preference in selecting our Atocha Tapestry Collection by Hilton hotel for your holidays in MadridWe also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards,

10/10 優異

Lillian

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best air conditioning in Madrid. The hotel was beautiful and the service was spectacular!!
於 2023 年 8 月住了 2 晚
ATOCHA TAPESTRY TEAM 於 2023年8月24日的回應
Dear LillianThank you for your review about our hotel, we are happy to hear that you enjoyed your stay at the hotel. We hope you can visit us again in the near future for another great stay!Kind regards.

8/10 不錯

Diego (Quito)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The property is modern and well maintained. Is sits in a good spot close to atocha train station and have various options of restaurants near by.
於 2023 年 7 月住了 1 晚
Alba Cobo. Front Desk Agent 於 2023年7月18日的回應
Dear Diego,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Atocha Tapestry Collection by Hilton hotel and are delighted to read that we were able to match your holiday expectations. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid . Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind regards,

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
Pilar. Front desk team. 於 2023年7月11日的回應
Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 4 晚
Pilar. Front desk team. 於 2023年6月8日的回應
Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to see you soon so we may welcome you with our best smile and make you feel at home

10/10 優異

Brandi (Hugo)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Was soooo nice! Had a hair dryer, straightener & steamer. They went above and beyond. Held our luggage when we first arrived so we could explore and use our time wisely.Took the time to help us know where to go and what path to take. Probably the friendliest most helpful staff I've ever encountered. The rooms were so comfortable and decorated so nice. I now want to redecorate my house like the room.
於 2023 年 5 月住了 1 晚
Pilar. Front desk team. 於 2023年6月6日的回應
Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!

10/10 優異

Khadija

於 2023 年 5 月住了 1 晚
FRONT DESK TEAM 於 2023年6月27日的回應
Greetings from Atocha Tapestry Collection by Hilton, thank you so much for the high score!We are delighted that you enjoyed your stay with us. We look forward to welcome again in a near future!Kindest regards.

10/10 優異

miguel angel lopez

讚好:整潔度、職員與服務和住宿狀況
El personal muy amable y te atiende en todo momento . Limpio . Instalaciones nuevas y ademas muy bien comunicado .muy silencioso y se merece 5 estrellas
於 2023 年 5 月住了 1 晚
Equipo de Recepción Atocha Tapestry Collection 於 2023年5月17日的回應
Estimado Sr. López,En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente a su reciente visita a nuestro hotel Atocha Tapestry Collection by Hilton, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Gracias por señalar la belleza y el confort de nuestras habitaciones, recientemente reformadas,diseñadas para que nuestros huéspedes disfruten de una estancia lo más cómoda posible con muebles de diseño y la tecnología más avanzada, siendo plenamente conscientes de que un alojamiento de calidad juega un papel clave para que nuestros huéspedes consigan una gran experiencia vacacional. Por lo tanto, estamos muy contentos de leer que estaban satisfechos con la suya.Esperamos volver a verle pronto para recibirlo con nuestra mejor sonrisa y hacerle sentir como en su casa.Saludos Cordiales,

10/10 優異

lee

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staffs were super friendly and helpful! (Especially vicktor). Room was clean and spacious. Would book here again.
Amal, Front Desk Trainee 於 2023年5月10日的回應
Dear Mr. Lee, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to see you soon so we may welcome you with our best smile and make you feel at home.Sincerely,

8/10 不錯

Susan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Last minute booking so I was delighted that the hotel is easy walk to El Prado, Sofia just across the road, El Retiro and Botanical Gardens also close. And metro for when I got lost was a way to get back! Short taxi from Principe Pio station (and I think the others). A great first visit to Madrid. My room at back opening onto alley was very quiet, apart from rubbish collection lorry at midnight.
於 2023 年 4 月住了 1 晚
Alba Cobo, Front Desk Agent 於 2023年5月2日的回應
Dear Susan,Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. We look forward to welcoming you again soon!Sincerely,

6/10 一般

PATRICK

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hôtel.com
Je suis déçu par Hotels.com car l’hôtel n’a pas reçu la réservation. Heureusement qu’ils m’ont trouvé un autre hôtel et j’ai pu passer une nuit dans cette hôtel. je ne comprends pas comment ça se fait qu’il n’ont rien reçu. en plus vous avez essayé de les contacter et ils ont rien compris au message. C’est une vraie catastrophe pour vous joindre. Je me pose encore la question si je dois passer par vous pour réserver les hôtels car ça devient de moins en moins bien.
於 2023 年 2 月住了 2 晚
FRONT DESK TEAM 於 2023年2月21日的回應
Dear Patrick Romeo:We sincerely appreciate the time you spent to share your comments following your visit to our Atocha Tapestry Collection by Hilton hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We deeply apologize for the inconvenience that the cancellation of your reservation caused you. Nevertheless, we hope that your stay with us was still enjoyable and that you left with the feeling that we did everything in our hands to fix the problem you sadly encountered.We look forward to seeing you again so we may regain your trust with a better experience.Sincerely,

10/10 優異

ADRIAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 3 晚
CARLOTA MARTINEZ ROBLES 於 2023年2月10日的回應
Dear Adrian, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Bests, FRONT DESK TEAM

10/10 優異

Oscar

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly and helpful. The restaurant was a very pleasant surprise. I was on a business trip and a couple of nights I had dinner at the hotel after long days of work. The Waitress made excellent suggestions, was very friendly, and dinner was excellent.
於 2023 年 1 月住了 4 晚
CARLOTA MARTINEZ 於 2023年2月10日的回應
Dear Oscar, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,FRONT DESK TEAM

10/10 優異

Carlos

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms are beautiful, very clean, well equiped and the staff from the front desk and concierge are fantastic.
於 2023 年 1 月住了 3 晚
FRONT DESK TEAM 於 2023年2月2日的回應
Dear Carlos,Thank you for reviewing your recent stay in our Atocha Tapestry Collection by Hilton. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.Looking forward to seeing you again soon!Best regards,

10/10 優異

Andres

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 3 晚
FRONT DESK TEAM 於 2023年1月18日的回應
Thank you so much for the high score! We are delighted that you enjoyed your stay with us. We hope to see you again in the near future!

10/10 優異

Gonzalo

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Un hotel estupendo
El hotel es genial, es cierto que tiene un precio elevado pero la calidad y la ubicación son excepcionales. El desyuno creo que es excesivamente caro.
於 2022 年 12 月住了 1 晚
Equipo de Recepción 於 2022年12月13日的回應
Estimado Gonzalo,Muchas gracias por sus comentarios, estamos encantados de que disfrutara de su estancia entre nosotros.Estamos encantados de ver que realmente disfrutó de la belleza de nuestras instalaciones. Es nuestra intención ofrecer un alojamiento agradable y limpio para que nuestros huéspedes todavía puedan disfrutar de sus recuerdos vacacionales una vez que están de vuelta a casa.De igual manera estamos contentos de leer que para usted la ubicación del hotel era ideal en su vista a Madrid.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Atentamente,

8/10 不錯

Biagio

於 2022 年 11 月住了 1 晚
FRONT DESK TEAM 於 2023年1月18日的回應
Thank you so much for the review of our hotel. We hope that you had a nice flight back home!

10/10 優異

NEHA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel
It is a clean and nice hotel at a perfect location in Madrid. The staff is super helpful and the shower is excellent in the bathroom.
於 2022 年 10 月住了 2 晚
Atocha Tapestry Team 於 2023年11月7日的回應
Dear Neha,Thank you for your kind review and for taking the time to write this compliments to our teamWe hope to see you soon,Best regards.Atocha Tapestry Team

10/10 優異

howard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location was great the facility was sparkling. But the staff was Superior
於 2022 年 10 月住了 4 晚
FRONT DESK TEAM 於 2022年10月26日的回應
Dear guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Atocha Tapestry Collection by Hilton hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.

10/10 優異

Michael

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Nice place great location
於 2022 年 10 月住了 3 晚
FRONT DESK TEAM 於 2022年10月26日的回應
Dear guest,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Atocha Tapestry Collection by Hilton hotel and are delighted to read that we were able to match your holiday expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid.

10/10 優異

Steve

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
FRONT DESK TEAM 於 2022年10月4日的回應
Thank you so much for choosing us for your stay in Madrid and for the high score. We are delighted to see that we were able to match your holiday expectations.We look forward to welcome back you in the near future.Best regards!

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay close to Atocha
Easy to access using the express airport bus to Atocha and walking (albeit maybe halfway uphill) to the hotel on Calle de Atocha. Small but nice new lobby. Wonderful check in staff who were welcoming and helpful, finding a room was available even though I was a few hours early. New decor with good amenities comfortable room. Slight street noise but not too bad for a first floor room. Walking distance to the big 3 museums and less than 5 min walk to a metro stop.
於 2022 年 9 月住了 2 晚
FRONT DESK TEAM 於 2022年10月2日的回應
Thank you very much for this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!

10/10 優異

Yuka

讚好:整潔度、職員與服務、設施服務和住宿狀況
到着後、移動で疲れているのを見て、ホテルスタッフがすかさずお水を出してくれました。気さくなスタッフ、部屋も清潔でおしゃれなインテリア、内装でした。美術館巡り、市内観光に便利な場所でした。また来たいと思うようなホテルでした。ありがとうございました。
於 2022 年 9 月住了 2 晚
FRONT DESK TEAM 於 2022年10月26日的回應
Dear guest, Thank you for reviewing your recent stay in our Atocha Tapestry Collection by Hilton. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.We hope to welcome you back to our hotel in the near future for yet another great stay.

10/10 優異

Thaiz

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Tudo perfeito
於 2022 年 9 月住了 1 晚
Front Desk Team 於 2022年9月20日的回應
Dear Guest,Thank you so much for choosing Atocha Tapestry Collection by Hilton and for reviewing our hotel.We are happy to see that you have enjoyed your stay with us and we hope to welcome you back again in the future.Kind regards,

10/10 優異

Joseph (Somerville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 9 月住了 1 晚

10/10 優異

Chinthaka

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, Newly renovated and brilliantly decorated.
於 2022 年 8 月住了 1 晚
Front Desk Team 於 2022年9月16日的回應
Dear guest,Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look forward to welcoming you again soon!Sincerely,

10/10 優異

Mark

家人同遊, 多人同遊
讚好:職員與服務、設施服務和住宿狀況
Walkable to restaurants and events
於 2022 年 9 月住了 2 晚
FRONT DESK TEAM 於 2022年9月13日的回應
Dear guest,Thank you so much for choosing Atocha Tapestry Collection by Hilton and for taking the time to review our hotel.We hope you had a great stay with us and we are looking forward to welcoming you back again soon!Sincerely,

10/10 優異

Praveen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, modern and safe
於 2022 年 8 月住了 6 晚
FRONT DESK TEAM 於 2022年9月11日的回應
Dear Guest,Thank you so much for choosing Atocha Tapestry Collection by Hilton.We are glad that you have enjoyed your stay with us and we are looking forward to welcoming you back again soon!Sincerely

10/10 優異

Aurélie Jaroslaw

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hôtel très bien situé, les stations de métro et bus sont à côté. Le personnel est accueillant et à notre service. Notre fils a eu des petits cadeaux de bienvenue. Séjour très agréable.
於 2022 年 8 月住了 3 晚
FRONT DESK TEAM 於 2022年8月14日的回應
Dear Ms. Jaroslaw, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Atocha Tapestry Collection by Hilton hotel and are delighted to read that we were able to match your holiday expectations. I am also delighted to read you found our team to be warm and welcoming as well always willing to help and listen to guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards

10/10 優異

Nokuthula (Phoenix)

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful and super friendly staff, great location for museum visit and shopping. Don't miss a morning run in the park followed by their great breakfast. Thanks for a great first visit to Madrid for our family!
於 2022 年 7 月住了 1 晚
Front Desk Team 於 2022年9月20日的回應
Dear guest,Thank you so much for choosing Atocha Tapestry Collection by Hilton and for taking the time to review our hotel.We are thrilled that you have enjoyed your stay with us and in Madrid.We are looking forward to welcoming you back again soon!Kind regards,

10/10 優異

maria

讚好:整潔度、職員與服務、設施服務和住宿狀況
Mi esposo y yo estamos muy agradecidos con el personal del hotel,atencion increible muy atentos,amigables y nos ofrecieron ayuda en todo momento. Nada malo que decir Le damos un 10.😊👍👍👌👌👌
於 2022 年 7 月住了 5 晚
EQUIPO DE RECEPCION 於 2022年7月27日的回應
En primer lugar, nos gustaría agradecerle el comentario tan positivo que ha compartido referente a su reciente visita a nuestro hotel, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas y de que nuestro personal pudo ayudarle durante su estancia.

10/10 優異

Manuel

於 2022 年 7 月住了 1 晚
FRONT DESK TEAM 於 2022年7月27日的回應
Thank you so much for your high score! We are delighted to read that we were able to match your holiday expectations.

10/10 優異

Frances (Miami)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice experience at the hotel
於 2022 年 7 月住了 1 晚
FRONT DESK TEAM 於 2022年7月14日的回應
Thank for choosing Atocha Tapestry Collection by Hilton. We are glad that you have enjoyed your stay with us and we hope to welcome you back again soon! Best regards,

10/10 優異

JAE YONG

於 2022 年 7 月住了 1 晚
FRONT DESK TEAM 於 2022年7月27日的回應
Thank you so much for your high score! We are delighted to read that we were able to match your holiday expectations.

10/10 優異

Nadine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful place to stay in the heart of everything
The hotel is beautiful and in a great location to walk to all the major museums and tourist sites. The staff goes above and beyond to make your stay easy and relaxing. The staff is also bilingual which makes it very easy to communicate for someone like me with limited Spanish.They have an on-site bar/restaurant that served a wonderful breakfast buffet. The rooms are comfortable and decorated very nice. Love the rain shower head in the bathroom. And it has a blow-dryer and flat iron in case you forgot to pack yours. Absolutely loved my stay there. Wish it was longer then 24 hours. Will book there again!
於 2022 年 7 月住了 2 晚
FRONT DESK TEAM 於 2022年7月27日的回應
Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled to see that you have enjoyed your stay and we certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Do not hesitate to contact us directly to help you in your return. We look forward to welcoming you again soon!