房內夾萬、書桌、手提電腦工作空間、遮光窗簾/窗簾

埃里克沃克爾精品公寓酒店 - 馬德里套房的評價

4 out of 5

評價

9.2

卓越

10 分評分,優異;409 則評價中有 268 則" "
8 分評分,不錯;409 則評價中有 118 則" "
6 分評分,一般;409 則評價中有 12 則" "
4 分評分,欠佳;409 則評價中有 8 則" "
2 分評分,很差;409 則評價中有 3 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Chih Hsun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 3 晚
Claudia Otero. 於 2019年7月9日的回應
Good morning Chih, Thank you for spending a few minutes of your time to write this review about your stay in our apartments. I am glad to know that you enjoyed your stay with us. We hope to see you soon, we will be happy to welcome you again. Best regards, Claudia Otero.

6/10 一般

Wei Ting

讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
It should be good, yet....
Before using each thing in the apartment please do remember to check and clean again, or negative surprises might be waiting for you.

10/10 優異

suk ying

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
鄰近地鐵的寬敞公寓
鄰近地鐵的寬敞公寓,和購物大街只有幾分鐘路程,附近有早餐,吃飯和賣雜貨的店,非常方便,還有賣火腿的店呢~設計時尚舒適,面向內街的房間很寧靜。

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent apartment
Totally excellent, just like oasis in the city, with perfectly arranged space and all equipment we need. Though there were construction outside when we were there, and the neighborhood is comparatively tedious, we love the accommodation!

10/10 優異

magdalena

讚好:整潔度和住宿狀況
Check in was a pleasure to Salvadore
於 2024 年 4 月住了 1 晚
Salvador D'Urso 於 2024年4月27日的回應
Hi Magdalena,Thank you so much for your feedback,I'm so happy you enjoyed your stay,Thank you for your kind words,

10/10 優異

Pachi

家人同遊
讚好:整潔度、設施服務和住宿狀況
Clean, spacious, stocked, comfortable beds
於 2024 年 4 月住了 2 晚
Salvador D'Urso 於 2024年4月14日的回應
Hi Pachi,Amazing, we are so happy you enjoyed your stay with us!Kind regards,

10/10 優異

Marta Pacho

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great location. Beautiful building nicely renovated
於 2024 年 3 月住了 13 晚
Salvador D'Urso 於 2024年3月28日的回應
Hi Marta,Thank you for your amazing feedback,We are thrilled you enjoyed your stay with us,Kind regards,

2/10 很差

sevag

It was very noisy room. Couldn’t sleep one night.
於 2024 年 3 月住了 6 晚
Salvador D'Urso 於 2024年3月23日的回應
Hi Sevag,We are sorry for your experience,We are looking for ways to enhance the sleeping experience,Kind regards,

10/10 優異

Marina

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 8 晚
Eric Vökel team 於 2024年3月22日的回應
Estimada Marina,Muchas gracias por su valoración. Esperamos recibirles de nuevo por Eric VökelSaludos cordiales,

10/10 優異

Kristine

家人同遊
讚好:整潔度、設施服務和住宿狀況
Beautiful apartment, plenty of room, full kitchen, friendly and helpful staff. The apartment was close to many things. I forgot my phone in the apartment and they reserved it at the front desk. I was so thankful.
於 2024 年 3 月住了 1 晚
Salvador D'Urso 於 2024年3月17日的回應
Hi Kristine,Thank you so much for your feedback and your kind words, we are so happy you fully enjoyed your stay,We hope to see you back if you come back,Kind regards,

10/10 優異

Tamara

家人同遊
讚好:整潔度、設施服務和住宿狀況
Our Second time staying in an Eric Vokel apartment and not the last. Comfortable accommodations in the heart of the city for 2 nights or 2 months. Highly recommend.
於 2024 年 3 月住了 2 晚
Salvador D'Urso 於 2024年3月16日的回應
Hi Tamara,Thank you for your amazing feedback,Hope to see you soon!Kind regards,

8/10 不錯

kirsi

多人同遊
讚好:設施服務和住宿狀況
Property was spacious and nice. We had 2 bathrooms in an apartment with two rooms for 4 people. The only downfall was that hot water seemed to have been limited during the morning and night. We figured out the water issue and when all we got as cold water after a certain time. The phone in the room wasn’t working. The A heads up regarding the water and phone would’ve been good!
於 2024 年 2 月住了 3 晚
Salvador D'Urso 於 2024年2月24日的回應
Hi kirsi,We are so happy you enjoyed our spacious and nice apartments, We are sorry about the issue you had with the water and the phone not working, we will solve these problems and hopefully won't happen to anyone again,We hope to see you back here,Kind regards,

10/10 優異

Patricia

家人同遊
讚好:整潔度、設施服務和住宿狀況
Buen servicio y comodidad y limpieza
於 2024 年 2 月住了 2 晚
Eric Vökel 於 2024年2月12日的回應
Estimada Patricia,Muchas gracias por su valoración y comentarios. Esperamos verles de nuevo por Eric Vökel.Saludos cordiales,Eric Vökel team

10/10 優異

真實旅客

家人同遊
讚好:整潔度和客房舒適度
Excelente apartamento
Excelente apartamento, espaçoso, confortável. O que ficamos contou com sala ampla, cozinha compacta com máquina de lavar e secar (o que ajudou muito), dois quartos e dois banheiros. Muito bom para família com dois filhos. Perto de todo o comércio, restaurantes, supermercados, padarias, da “Gran Via”. Como ficamos 7 dias, tínhamos direito a uma limpeza. Porém, por não ter ninguém no apartamento autorizando a entrada para limpar, não limparam e disseram que no dia seguinte não poderia ser limpo por ter passado o dia da limpeza. Faltou melhor comunicação quanto a isso. Mas disponibilizaram sacos de lixo e troca de toalhas.
於 2024 年 1 月住了 7 晚
Salvador D'Urso 於 2024年2月3日的回應
Olá,Adoramos que você tenha gostado da sua estadia,Que a nossa localização e espaços amplos tenham sido do seu agrado,Lamentamos o transtorno com a limpeza e tomamos medidas para melhorar a comunicação nestes casos.Esperamos que você volte em breve,Uma saudação,

10/10 優異

Amanda

讚好:整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Salvador D'Urso 於 2024年1月20日的回應
Hi Amanda,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,

8/10 不錯

Renata

家人同遊, 親子同遊
讚好:整潔度
The room was spacious for the 4 of us! we had two rooms and two bathrooms. We could hear the party happening on the other room and it was very loud, there was no receptionists for us to contact to ask for them to be quiet. The shower in one of the rooms didn’t have hot water.
於 2024 年 1 月住了 2 晚
Salvador D'Urso 於 2024年1月20日的回應
Hi Renata,Thank you so much for your feedback,We are happy that overall you enjoyed your stay with us,I'm sorry about the noise, we have got an emergency number where you could call to complain and someone from our team will be going to ask them to be quiet,We are sorry that you didn't have hot water in one of the bathrooms, you should have told our team to contact the maintenance team, however, we apologise,Hope to see you back soon,Kind regards,

10/10 優異

Lynn

於 2023 年 12 月住了 3 晚
Salvador D'Urso 於 2024年1月20日的回應
Hi Lynn,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,

10/10 優異

caroline

家人同遊
讚好:整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Salvador D'Urso 於 2024年2月3日的回應
Hola Caroline,¡Muchas gracias por valorarnos!Esperamos vuelvas pronto para brindarte una aún mejor estancia,Un saludo,

10/10 優異

keilamaria

讚好:整潔度和住宿狀況
於 2023 年 12 月住了 2 晚
Salvador D'Urso 於 2024年1月20日的回應
Hi Keila,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,

10/10 優異

Rowena

於 2023 年 10 月住了 3 晚
Eric Vökel Team 於 2023年10月29日的回應
Thank you for your excellent review, we are glad to hear that everything was perfect during your stay. It gives us energy to keep working every day.We hope to see you again soon at Eric Vökel.

8/10 不錯

David

讚好:整潔度和住宿狀況
於 2023 年 10 月住了 4 晚
Salvador D'Urso 於 2023年10月21日的回應
Hola David,¡Muchas gracias por tu feedback!Nos alegra que hayas disfrutado tu estancia,Esperamos vuelvas pronto para mejorar tu experiencia,Un cordial saludo,

4/10 欠佳

Ellie

多人同遊
於 2023 年 10 月住了 3 晚
Salvador D'Urso 於 2023年10月12日的回應
Hola Ellie,Lamentamos que tu experiencia no haya sido la mejor y no haya ido acorde a tus expectativas,Esperamos vuelvas pronto y poder mejorar y brindarte una mejor experiencia,Un cordial saludo,

8/10 不錯

真實旅客

家人同遊
讚好:整潔度
於 2023 年 9 月住了 7 晚
Salvador D'Urso 於 2023年9月30日的回應
Hola,¡Muchas gracias por tu comentario!Esperamos vuelvan pronto para que tengáis otra buena estacia e incluso poder mejorarosla,Un cordial saludo,

10/10 優異

真實旅客

讚好:整潔度和客房舒適度
Excellent stay
Good location a few mins walk from the old town. Out of hours check-in and check-out worked well. Room very good and nice roof terrace to sunbathe. Two small observations: the sofa bed was uncomfortable to sit on (we did not use it as a bed). There was also not much information about leaving - e.g. were we expected to clean the apartment or take out the rubbish / recycling.
於 2023 年 9 月住了 4 晚
Eric Vökel 於 2023年9月25日的回應
Dear guest.Thank you so much for your review.We take note about your suggestions for the future.Best regards from Madrid.

8/10 不錯

Felipe

家人同遊
讚好:整潔度、設施服務和住宿狀況
Property is conveniently located; however, it can be a little loud at night for some light sleepers. Rooms are very comfortable, and have a nice size for a long stay or a small family with kids. We were there for 5 days, and liked our room, maybe an extra mirror would have been a nice plus, as there is only one washroom. Only negative during our stay, was a call on our last day, reminding us check-out is at 11am. It was only 11:10am. We were ready to leave the hotel, but it felt like we were being kicked out. Other than that, a wonderful stay in Madrid.
於 2023 年 9 月住了 5 晚
Eric Vökel 於 2023年9月25日的回應
Dear Felipe,Thanks a lot for your kind review.We sincerely apologize for any inconveniences, but the building is located on a central street of the city.We hope to see you again very soon.Best Regards

10/10 優異

Nelson

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great property in a great location.
於 2023 年 8 月住了 5 晚
Eric Vökel 於 2023年9月6日的回應
Dear Nelson,Thank you for your wonderful review. Hope to see you soon in Eric VökelKind regardsEric Vökel team

10/10 優異

Andrei

家人同遊
讚好:整潔度和客房舒適度
Modern and comfortable apartment. I was happy to find it and stay there.
於 2023 年 8 月住了 1 晚
Eric Vökel 於 2023年9月7日的回應
Dear Andrei,Thank you very much for your wonderful review. It was a pleaser to host you, we hope to see you very soon in Eric Vökel.Kind regards

10/10 優異

Dean

親子同遊
讚好:整潔度、設施服務和住宿狀況
Plenty of space and outdoor relaxing areas
於 2023 年 8 月住了 3 晚
Salvador D'Urso 於 2023年8月26日的回應
Hi Dean,Thank you so much for your feedback,I'm glad you enjoy the space in our apartments and the relaxing areas,We hope to see you soon,Kind regards,

10/10 優異

VERONICA

於 2023 年 8 月住了 4 晚
Salvador D'Urso 於 2023年8月19日的回應
Hola Verónica,Muchas gracias por tu feedback,Nos alegra que hayas tenido una estancia perfecta,Esperamos vuelvas pronto

10/10 優異

Tracy Ann

於 2023 年 8 月住了 6 晚
Salvador D'Urso 於 2023年9月2日的回應
Hi Tracy Ann,We are happy you enjoyed your stay with us,We hope to see you back if you come back!Kind regards,

8/10 不錯

Reamer

於 2023 年 7 月住了 3 晚
Salvador D'Urso 於 2023年7月29日的回應
Muchas gracias por tu feedback,Nos alegra que hayas disfrutado tu estancia, Esperamos verte pronto para darte una estancia de 10,Un cordial saludo,

10/10 優異

Lucia

於 2023 年 6 月住了 2 晚
Salvador D'Urso 於 2023年7月23日的回應
Hola Lucia,Muchas gracias por dar tu feedback,Nos alegra que hayas disfrutado tu estancia y que haya cumplido tus expectativas,Esperamos volver a tenerte por aquí si vienes de nuevo,Un saludo,

10/10 優異

Chad (Shawnee)

家人同遊
讚好:整潔度、設施服務和住宿狀況
This is the second time I’ve stayed here, would definitely use a third time!
於 2023 年 6 月住了 3 晚
Salvador D'Urso 於 2023年6月17日的回應
Hi Chad,Thank you for choosing to stay with us again!We greatly appreciate your loyalty and trust in our accommodations. It's wonderful to hear that you had a positive experience during your stay.We look forward to welcoming you back for a third time and providing you with another enjoyable and memorable stay.See you soon!Kind regards,

10/10 優異

Mark

家人同遊
讚好:整潔度和客房舒適度
於 2023 年 6 月住了 2 晚
Salvador D'Urso 於 2023年6月11日的回應
Dear Mark,Thank you for your feedback!We look forward to welcome you with another 10/10 stay again,Kind regards,

10/10 優異

Vicente (Kenton)

讚好:整潔度、設施服務和住宿狀況
We had a marvelous stay.
於 2023 年 5 月住了 8 晚
Salvador D'Urso 於 2023年6月11日的回應
Dear Vicente,Thank you so much for choosing to stay with us and for sharing your positive feedback! We are happy to hear that you had a marvelous stay at our property.Our team works hard to ensure that every guest has a memorable experience.We look forward to welcoming you back for another marvelous stay in the future.Best regards,

10/10 優異

Theresa E

家人同遊
讚好:整潔度、設施服務和住宿狀況
This was a great space for our group. Bright, clean and felt safe.
於 2023 年 5 月住了 3 晚
Salvador D'Urso 於 2023年6月11日的回應
Hi Theresa,Thank you for taking the time to leave us a review! We're happy to hear that you found our space to be great for your group. We aim to provide bright, clean, and safe accommodations for our guests. Your positive feedback is greatly appreciated. We hope to have the opportunity to welcome you back in the future. Thank you again!Kind regards,

10/10 優異

Shijian (S. Hamilton)

讚好:整潔度和設施服務
Good location
於 2023 年 5 月住了 5 晚
Alejandro 於 2023年5月28日的回應
Dear Shijan , Thank you very much for your lovely review , it would be a pleasure for us to host you again on another occasion , Kind regards

10/10 優異

Abby

多人同遊
讚好:整潔度、設施服務和住宿狀況
Stayed here on a girls holiday, great size of apartment for the 5 of us, staff were lovely and helpful. Very clean and decor was really nice! The location was great, not a far walk into the main shipping area. Plenty of supermarkets and restaurants/bars a very short distance walk away
於 2023 年 5 月住了 3 晚
Alejandro 於 2023年5月25日的回應
Dear Abby , Thank you for your lovely review, it was nice to host you at our apartments and we would love to host you again on another occasion!Best regards

10/10 優異

Nikolai (Savoy)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Very good facility, clean and pleasant, good amenities. Location is within walking distance of places we wanted to visit. The host, Salvador was very kind and nice, he helped us with everything we needed, and provided suggestions on what to visit, as we were visiting Madrid for the first time.
於 2023 年 5 月住了 3 晚
Alejandro 於 2023年5月25日的回應
Dear Nikolai , Thank you for sharing your experience at Eric Vokel Madrid Suites. We are glad to know that you enjoyed your stay with us due to our facilities and the attention recieved by Salvador. We would love to host you again on another occasion , Kind regards , Alejandro

10/10 優異

Jose

家人同遊
讚好:整潔度和客房舒適度
Excellent walking distance to La Gran Via
This is a wonderful boutique hotel that is great for apartment style accommodation / cleaning is done on weekly basis. The rooms are apartment style. The apartment was clean. It had some kitchen supplies like plates and bowls etc to use. A large fridge and spacious modern kitchen. There was laundry in the room but did not use it. The bathrooms were very modern and excellent size. The room also had a small balcony for beautiful views! There is a rooftop but it’s under construction so much there but that wasn’t an issue at all. The street is active and lively! Bakeries and restaurants just downstairs a few steps away! About a 10 minute walk to La Gran Via! I would recommend this hotel to families or large groups who need multiple beds.
於 2023 年 4 月住了 4 晚
Salvador D'Urso 於 2023年4月22日的回應
Hello Jose,Thank you for your review,We are glad you had a great time and experienced our service, great location and our beautiful building, we aim to get our guest happy same as you, and we are happy you enjoyed, this is a perfect place for families and people who need multiple beds and wants to feel at home with all amenities included,We hope to see you soon if you come back around here,Kind regards,

10/10 優異

Damian

家人同遊
讚好:整潔度、設施服務和住宿狀況
Muy buen ubicación, muy limpio y una excelente atención de todo el personal, durante casi toda nuestra estancia, nos atendió Diego D’ Urso con una gran amabilidad, disposición y profesionalismo. Definitivamente regresaríamos…
於 2023 年 4 月住了 9 晚
Salvador D'Urso 於 2023年4月16日的回應
¡Buen día Damian!Espero se encuentre bien usted y su familia,Nos alegramos de que haya disfrutado su estancia con nosotros y gracias por sus bonitas y sinceras palabras, recordándole que mi nombre es Salvador, estamos muy felices de que su experiencia incluyendo todo haya sido muy buena y estamos a la orden para cualquier otra cosa que necesite,¡Esperamos verlos en otra ocasión por aquí!Un cálido saludo.

10/10 優異

Michele

家人同遊
讚好:整潔度和客房舒適度
Great place near the metro station.
於 2023 年 3 月住了 6 晚
Salvador D'Urso 於 2023年4月1日的回應
Dear Michelle,Thank you for taking a minute of your time to review your stay. We are delighted to know that you enjoyed your stay with us.Kind regards,Eric Vökel Madrid Suites

8/10 不錯

Silvia

讚好:整潔度
於 2023 年 3 月住了 3 晚
Salvador D'Urso 於 2023年4月1日的回應
Estimada Silvia,¡Esperamos que haya disfrutado su estan con nosotros! Ojalá tengamos la oportunidad de volver a hospedarles nuevamente en otra ocasión.Saludos cordiales,Eric Vokel Madrid Suites

10/10 優異

maria isabel

家人同遊
讚好:整潔度和客房舒適度
Un apartamento muy comodo, céntrico y nuevo, volveria a repetir sin duda.
於 2023 年 3 月住了 3 晚
Salvador D'Urso 於 2023年3月24日的回應
Hola María Isabel,Nos alegra que haya disfrutado su estancia con nosotros, ¡esperamos verla en otra oportunidad!.Saludos cordiales,Eric Vokel Madrid Suites

8/10 不錯

真實旅客

家人同遊
於 2023 年 2 月住了 6 晚
Ader Lugo 於 2023年3月11日的回應
Dear guest,Chosing where to stay when travaling to Madrid its no easy feat, therefore, we want to thank you for your preference. It is disappointing to read a 8/10 rating but you can be confident that we hope to have another opportunity to wow you in the near future.Kind regards,

10/10 優異

Masako

讚好:整潔度、設施服務和住宿狀況
Very convenient location. Lots of restaurants and small grocery stores. Walkable. Near Grand via. City feel and old town feel you can feel both. Backside of the building is quieter than front side of the building.
於 2023 年 2 月住了 2 晚
Ader Lugo 於 2023年3月11日的回應
Dear Masako,Thank you for staying with us at Eric Vokel Madrid Suites and for taking the time share your comments. Shall your endeavors bring you back to Madrid we will be more than happy to welcome you once again.Kind regards

8/10 不錯

真實旅客

家人同遊
讚好:整潔度和客房舒適度
Flott leilighet med alle fasiliteter. Kort vei til Gran Via med shopping og restauranter. God service. Noe bråk fra tilstøtende rom og gang på natta.
於 2023 年 2 月住了 4 晚
Alejandro 於 2023年2月23日的回應
Thank you for sharing your experience at Eric Vokel Madrid Suites. We are so happy to know that you enjoyed your stay with us and we would love to host you again on another occasion , Best regards

8/10 不錯

Gennea

家人同遊
讚好:整潔度
Comfortable but missing some basics
We stayed in a 2b2b apartment (2adults/1child). It was comfortable with a functioning kitchen and bathrooms. The place was clean and efficient for our needs. We did notice that the cabinetry was wonky and the freezer door wouldn’t shut because the panel wasn’t attached properly. Also, the towel warmer in the primary bath would not turn on. The heater took a long time to heat up the space, occasionally turning off on its own in the process. Loved that there was a washer in the unit, that was helpful when traveling with kids. We did encounter a couple of challenges, the auto checkin machine was not working. So be sure to pay this hotel in advance. Our friends who paid in advance got their keys easily but we couldn’t pay with the checkin machine, we had to call after hours as reception desk is only 9a-5p (We arrived at 8p after a 4h baggage/flight delay.) Also, there is absolutely no housekeeping. We got 1 coffee pod and 2 teabags upon check in with a cleaning kit (not even napkins!). This was frustrating because we only stayed 3 nights, refills to some basics would have been nice. They only provided a single tablespoon of olive oil to cook with. I’m not expecting a full stock to the kitchen, but a bottle of oil and some coffee/sugar/salt for more than just one meal would be helpful, we can purchase everything else but I don’t feel it necessary to purchase an entire bottle of oil or salt and then throw away every time there is a guest, that seems wasteful.
於 2023 年 2 月住了 3 晚
Eric Vökel 於 2023年2月19日的回應
Dear Gennea,There are certainly a lot of options to stay in when traveling to Madrid, so we are certainly thankful for chosing us at Eric Vökel. You can be confident that your comments represent a major factor of motivation for our team to provide a high quality service and will be redirected to the apropiate leaders.All in all, we truly hope you give us another opportunity to wow you in the future shall your endeavors bring you back to madrid.Kind regards,Eric Vökel Team