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帕拉西奧德爾麗酒店，傲途格精選的評價

5 out of 5
帕拉西奧德爾麗酒店，傲途格精選
Calle de Alfonso XII, 14, Madrid, Madrid

評價

9.0

卓越

10 分評分，優異；150 則評價中有 91 則" "
8 分評分，不錯；150 則評價中有 44 則" "
6 分評分，一般；150 則評價中有 10 則" "
4 分評分，欠佳；150 則評價中有 4 則" "
2 分評分，很差；150 則評價中有 1 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Sophie

家人同遊
讚好：設施服務
Exellent
於 2024 年 3 月住了 1 晚
Reservations 於 2024年4月3日的回應
Thank you very much for your time in rating us! We hope to welcome you on another occasion.

10/10 優異

carlos

家人同遊
very good located attentive staff
於 2024 年 1 月住了 5 晚

8/10 不錯

Anne

讚好：整潔度
於 2023 年 10 月住了 1 晚
Reservations Dept. 於 2023年10月17日的回應
Muchas gracias por su valoracion. Esperamos poder recibirle en otra ocasion.

8/10 不錯

francisco (Alcaldía Álvaro Obregón)

讚好：職員與服務和住宿狀況
Más espacios en áreas comunes y un poco de mantenimiento en la alfombra de la escalera, por lo que da lugar a ser un poco caro.
於 2023 年 10 月住了 3 晚
Hotel 於 2023年10月10日的回應
Muchas gracias por su tiempo y sus comentarios, nos animan a seguir trabajando para ofrecer la mayor calidad a nuestros clientes. Agradecemos de nuevo su tiempo y esperamos poder recibirle en otra ocasion.

8/10 不錯

Luis

於 2023 年 9 月住了 1 晚
Reservations Dept. 於 2023年10月17日的回應
Muchas gracias por su valoracion. Esperamos poder recibirle en otra ocasion

10/10 優異

Jonathan

於 2023 年 8 月住了 2 晚
Reservations 於 2023年10月30日的回應
Gracias por su valoracion, esperamos verle en otra ocasion. Un saludo

8/10 不錯

Carly

多人同遊
讚好：職員與服務和住宿狀況
Beautiful property but was under construction while we were there and got woken up early to banging every morning . Tough to handle with the jet leg. Otherwise it was fantastic. Amazing staff.
於 2023 年 7 月住了 2 晚
Reservations 於 2023年8月3日的回應
We appreciate your kind comments and we apologize for the inconvenience caused by the noise.We hope to receive you another time. Thank you. Kind regards

8/10 不錯

Karla

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bien ubicado. Personal amable.
於 2023 年 3 月住了 3 晚
Reservations 於 2023年3月14日的回應
Thank you very much for your evaluation! We are glad that you enjoyed your stay and we hope to receive you again.

8/10 不錯

Al

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect on everything, there could be a better customer service between tour guides and clients.
於 2023 年 2 月住了 6 晚
Reservations 於 2023年3月14日的回應
Thank you very much for your evaluation! We are glad that you enjoyed your stay and we hope to receive you again.The tourist guides are external services and it does not always depend on us, however, we will take it into account and we appreciate your comments. This makes us improve our services and allows us to offer the best possible experience. Thank you very much!

2/10 很差

jonathan

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 3 晚

10/10 優異

Shobhna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Price/Value balance, good location
Super location, very friendly staff, comfortable room/bathroom
於 2022 年 11 月住了 2 晚
Reservations 於 2023年1月9日的回應
Muchas graciasi por tu comentario. Esperamos poder verte en otra ocasion!

10/10 優異

Andres

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 3 晚

10/10 優異

weiwei

於 2022 年 10 月住了 1 晚

8/10 不錯

Elisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 4 晚

6/10 一般

Liliana

讚好：整潔度
於 2022 年 4 月住了 13 晚

10/10 優異

RUBEN

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gran servicio y muy cemtrico de muchos puntos turisticos. Enfrente del Parque del retiro-
於 2022 年 2 月住了 1 晚
Reservations 於 2022年4月5日的回應
Muchas gracias por su comentario y nos alegramos de que haya disfrutado de su estancia con nosotros! Esperamos poder volverle a verle en un futuro.

10/10 優異

Piotr

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 2 晚

10/10 優異

jesus

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
el personal de primera.
於 2021 年 11 月住了 8 晚

6/10 一般

Carla

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy bien ubicado y personal muy agradable .
El edificio es bonito y la ubicación muy buena frente al parque del Retiro y cerca de museos y lindas zonas . Las habitaciones amplias y el personal excelente muy atento y agradable .El desayuno variado y rico , higiene y limpieza general buena . Los elevadores y escalera un poco maltratados y descuidados.
於 2021 年 9 月住了 3 晚

10/10 優異

Christian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very recommendable hotel: top staff, great location and cleanliness. We will be back.
於 2021 年 9 月住了 3 晚

6/10 一般

Margaret

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Overall pretty over priced - get an Airbnb over this. The high points: the staff was super friendly and helpful at all times, the hotel itself is beautifully restored and the location is great. Low points: the bed was not comfortable, the room was almost hard to walk in it was so small, our tub was broken and the 24-hour room service mentioned was technically available, but there were only 5ish things on the menu. We left and stayed at an Airbnb that was 3x the size, at an even better location, with a balcony a view, jacuzzi tub and same sized bed for less than half the price.
於 2021 年 9 月住了 3 晚

10/10 優異

Maureen S

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic staff so kind and helpful and huge beautiful rooms in the best location one could ask for. I will certainly return!
於 2021 年 8 月住了 9 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very good location, right across street from Retiro Park. front desk was very friendly and welcoming. the room was clean and spacious. but it's a bit older, need some updating.
於 2021 年 8 月住了 2 晚

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好：職員與服務和設施服務
The staff was very nice and helpfull but very understaffed like many properties in europe
於 2021 年 8 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
Excelente. Muy bien ubicado y personal muy atentos.
於 2021 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 2 晚

10/10 優異

Marty

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 3 晚

8/10 不錯

真實旅客

於 2021 年 7 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Hotel, Very Friendly staff, got an Amazing Suite they upgraded us!!!! Very Happy with our stay.
於 2021 年 7 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
location and staff
於 2021 年 7 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：住宿狀況
The hotel has a great location but is in serious needs of refurbishment.
於 2021 年 6 月住了 5 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
todo muy bien quizás un poco mas de mantenimiento en pisos e iluminación ceden ayudar
於 2021 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 2 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
It was an old hotel and too expensive for it. Also the bathroom was horrible. You can see person taking shower from the bed.
於 2019 年 10 月住了 4 晚

10/10 優異

Marcos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy bien
Excelente
於 2019 年 10 月住了 3 晚
Reservations 於 2019年11月6日的回應
Thank you!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚
Reservations 於 2019年11月6日的回應
Thank you!

8/10 不錯

Daniel (Santo Domingo )

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Diferencia muy grande entre las fotos y la realidad
於 2019 年 9 月住了 5 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mi experiencia en el Hotel Palacio El Retiro Madri
Excelente experiencia. Ubicación inmejorable. Las habitaciones excelentes. Con un aire acondicionado potente para el calor de Madrid. Los desayunos deliciosos. Y lo más importante su personal. Desde el personal de recepción hasta los que atienden en desayuno sin excepción. Amables y encantadores. Lo recomiendo muchisimo
於 2019 年 7 月住了 3 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic property. Location and service were extraordinary.
於 2019 年 7 月住了 3 晚

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
不滿：客房舒適度
Expectativa no cumplida
No se cumplió la expectativa. La habitación estaba mal ubicada, primer piso, entraba luz por las ventanas y puertas, y el ruido del pasillo se traspasaba a la habitación. El nombre del tipo de habitación "deluxe" que Uds. Hoteles.com publican al contratar la habitación NO es la mismo que usan en el Hotel, para el Hotel "deluxe" corresponde a standard.
於 2019 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Old World Charm
We really enjoyed our stay at this hotel. It had old world charm and yet was very modern, updated large rooms/with beautiful bathrooms. Air conditioning was exceptional for Europe though we were not in summer heat, it was still in the 80's! Staff was professional and efficient and greeted you each time you walked into the lobby. Only concern was that the breakfast was very expensive--it was good & bountiful--but one can only eat so much early in the day. Our last day, we had to leave the hotel for our flight early like 3am due to strike by security personnel at airport & so we did pay for the breakfast for that day but of course missed it though staff offered to pack us a box, we declined. But at 29 Eur each it would have been nice if they offered to reimburse us. Needless to say, we would not pay for the breakfast again esp. as there were so many charming cafes nearby for way less Euros !
於 2019 年 5 月住了 4 晚

10/10 優異

Leah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfection
This hotel is so beautiful and amazing. The room was huge. The bath was amazing. The location is on point. I couldn’t be happier.
於 2019 年 5 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Muy buen hotel y servicio. Limpio la gente amable la comida muy bien
於 2019 年 4 月住了 2 晚

10/10 優異

Alberto

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wow!!!!
I was traveling with my son and got an upgrade. After checking we met Rafa Nadal staying at the same hotel. what an experience. The room and hotel staff perfect!
於 2019 年 5 月住了 1 晚

10/10 優異

Don

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place with a modern feel and look
Great stay and cannot say enough about Marta. She went way beyond the call for offering great resturants, places to see and things to do, looked up train times and prices, went over the top to accommodate us. Make sure you ask for Marta!!
於 2019 年 4 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度和職員與服務
The location was amenzing the hotel stuff was great anything that you ask they would do Im definitely coming back
於 2019 年 3 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Good hotel but a bitnon expensive side
A but expensive for the quality of the rooms and the other spg hotels. The staff memebers were amazing though and always ready to help. Area is great is you travelling for business or couples getaway. The lobby is very nice and a good cafe
於 2019 年 2 月住了 2 晚
Reservations 於 2019年3月4日的回應
Thank you for your comments! Kind regards

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Business trip, good lication
Business strip. Location is great but rooms can do with some facelift. Outdated. Great tobgave a gym though and the reception staff were always on hand and Very Helpful! Especially during the taxi protests.
於 2019 年 2 月住了 2 晚
Reservations 於 2019年4月4日的回應
Thank you fr your comments!!, we hope to see you in a nearby future

10/10 優異

Marcos

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚