Dear Anonymous, Thank you for your comments and rating. We are glad to know that you enjoyed your stay and appreciated the cleanliness. We all look forward to welcoming you back soon. Sincerely, Paloma Martínez General Manager

Dear Anonymous, Thank you for your review and 5 out of 5. We are glad to read that you had a very good experience,and we look forward to welcoming you back in a near future. Sincerely, Juan Carlos Caballero Rooms Division Manager

Dear Thank you for taking the time to share your experience and feedback on your recent stay with us at InterContinental Madrid. We are glad to hear you had an enjoyable stay. I have shared your comments with the F&B Manager related to your feedback for breakfast.We look forward to the opportunity to welcome you back to experience the high standard of service we have become known for. Sincerely, Juan Carlos Caballero Rooms Division Manager

Dear Guest, We really appreciate your comments after your recent stay. We are happy to read that you really liked the cleanliness and breakfast choice. We hope to host you back in a very near future. Sincerely, Manrique Rodríguez General Manager

Dear Donghui Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager

Estimado Antonio,Ante todo, nos gustaría darle las gracias por su excelente valoración y por compartir su experiencia en el InterContinental Madrid.Es muy gratificante saber que hemos conseguido nuestro principal objetivo que es su plena satisfacción.Nos encanta saber que disfrutó de todos nuestros servicios y apreciamos y agradecemos de manera muy especial su reconocimiento a la atención recibida por los Bell Boys. Nos esforzamos cada día para que quienes nos visitan se sientan como en casa y brindarles la hospitalidad que nos caracteriza.Ha sido un auténtico placer recibirle y tener la oportunidad de ser sus anfitriones en Madrid.Esperamos darle la bienvenida en un futuro cercano.Atentamente,Giuseppe VincelliDirector General

Dear Ramon,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. We hope to have the chance to welcome you again really soon. Sincerely,

Dear Manuel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager

Dear Richard,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us.Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team.I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience.I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future.Sincerely,Giuseppe VincelliGeneral Manager

Estimado Ramon,En primer lugar, queremos agradecerle habernos elegido para su estancia en la ciudad y haber compartido su experiencia en nuestro hotel .Compartiremos sus palabras con todo el personal ya que para nosotros es primordial que nuestros clientes se sientan como en casa mientras se alojan con nosotros.Le pido disculpas por el problema que tuvo con la climatización y ya hemos tomados las medidas necesarias para solventar el problema.Esperamos sinceramente tener la ocasión de darle otra fantástica bienvenida muy pronto.Atentamente,Giuseppe VincelliDirector General

Dear joseph,Thank you for taking the time to tell us about your experience at InterContinental MADRID.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Giuseppe VincelliGeneral Manager

Dear Jayant Pal Singh,First of all thank you very much for sharing your experience in our hotel. We're deeply sorry to hear you have not enjoyed our breakfast and we hope to have the chance to learn more about what you were missing in our breakfast. Your opinion will help us to improve our services.If there is anything else we can help you with please feel free to contact us at anytime.Best regards,

Dear carlos,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager

Dear carlos,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us.Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team.I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience.I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future.Sincerely,Giuseppe VincelliGeneral Manager

Dear Andrew,Thank you so much for choosing to stay at InterContinental Madrid and for taking the time to write such a nice review about our hotel.My team and I are happy to see that you had a nice experience at our hotel and you appreciated the attitude of our members of the team. Our aim is to provide the best in services.Looking forward to welcoming you back to our hotel on your next trip.Sincerely,Giuseppe VincelliGeneral Manager

Estimada Guadalupe,Ante todo, nos gustaría darle las gracias por su excelente valoración y por compartir su experiencia en el InterContinental Madrid.Es muy gratificante saber que hemos conseguido nuestro principal objetivo que es su plena satisfacción.Nos encanta saber que disfrutó de todos nuestros servicios y apreciamos y agradecemos de manera muy especial su reconocimiento a la atención recibida. Nos esforzamos cada día para que quienes nos visitan se sientan como en casa y brindarles la hospitalidad que nos caracteriza.Ha sido un auténtico placer recibirla y tener la oportunidad de ser sus anfitriones en Madrid. Esperamos darla la bienvenida en un futuro cercano.Atentamente,Giuseppe VincelliDirector General

Dear Ibukun,Thank you very much for your positive feedback, we are really happy that you have enjoyed your time in Madrid and we hope to have the chance to welcome you back soon.Wish you all the best in this New Year!Best regards,

Dear Adrian,Thank you so much for choosing to stay at InterContinental Madrid and for taking the time to write such a nice and extensive review about our hotel.My team and I are happy to see that you had a nice experience at our hotel and you appreciated the Club Lounge and the comfy beds. Our aim is to provide the best in services.Looking forward to welcoming you back to our hotel on your next trip.Sincerely,Giuseppe VincelliGeneral Manager

Estimada Daniela,La agradecemos haberse alojado en InterContinental Madrid, tras su reciente visita a nuestra ciudad.Queremos agradecerla el tiempo dedicado a compartir sus comentarios con nosotros.Conocer su opinion es para nosotros una ayuda inestimable, ya que son comentarios como el suyo los que nos llevan a mejorar nuestros servicios y superarnos para conseguir que próximas estancia entre nosotros sean lo más satisfactorias posible.Nos gustaría informarla que todas sus sugerencias y comentarios han sido transmitidos a los departamentos correspondientes, que llevaran a cabo las medidas necesarias para asegurar la mejor atención al cliente.Muchas gracias de nuevo y esperamos darla la bienvenida en un futuro proximo.Atentamente,Giuseppe VincelliDirector General

Estimado ALVARO,Le agradecemos por su tiempo y por su amable valoración sobre nuestro hotel. Nos alegra enormemente haber superado sus expectativas, ya que trabajamos día a día para hacer que nuestros clientes se sientan como en casa.Su comentario nos motiva a seguir mejorando y proporcionando un servicio 5 estrellas.Esperamos poder contar con su presencia en un futuro próximo.Atentamente,Giuseppe VincelliDirector General

Estimado Carlos,En primer lugar, queremos agradecerle habernos elegido para su estancia en la ciudad y haber compartido su experiencia en nuestro hotel .Compartiremos sus palabras con todo el personal ya que para nosotros es primordial que nuestros clientes se sientan como en casa mientras se alojan con nosotros.Esperamos sinceramente tener la ocasión de darle otra fantástica bienvenida muy pronto.Atentamente,Giuseppe VincelliDirector General

Dear mhamed,Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental MADRID. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Giuseppe VincelliGeneral Manager

Dear Yuriy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,GiuseppeGeneral Manager

Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe Vincelli General Manager

Estimado Victor,Gracias por compartir su estancia con nosotros. Estamos encantados de saber que ha disfrutado su estancia en nuestro hotel y esperamos volver a verle pronto por Madrid. Su feedback es muy valioso para nosotros y nuestro objetivo es cumplir siempre con las expectativas de nuestros huéspedes. Quedamos a su entera disposición para cualquier consulta.Un cordial saludo,

D S,Le agradecemos por su tiempo y por su amable comentario sobre nuestro hotel. Nos alegra enormemente haber superado sus expectativas, ya que trabajamos día a día para hacer que nuestros clientes se sientan como en casa.Su comentario nos motiva a seguir mejorando y proporcionando un servicio 5 estrellas.Esperamos poder contar con su presencia en un futuro próximoAtentamente,Giuseppe VincelliDirector General

Dear Cynthia,Thank you for taking the time to tell us about your experience at InterContinental MADRID.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Giuseppe VincelliGeneral Manager

Dear Hege,Thank you for taking the time to tell us about your experience at InterContinental MADRID.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Giuseppe VincelliGeneral Manager

Dear Mr. Vladimir,Thank you for taking the time to tell us about your experience at InterContinental MADRID.Please know that your feedback is extremely valuable to us. We use feedback, and be assure that I will share your review with the rest of our team. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Giuseppe VincelliGeneral Manager

Dear Lin, I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. We hope to have the chance to welcome you again really soon. Sincerely,Giuseppe VincelliGeneral Manager

Dear Alwaleed,Thank you very much for sharing your experience in our hotel Intercontinental Madrid. We are delighted to see that we have met your expectations and we thank you for your feedback. We hope to have the chance to welcome you again really soon.Best regards,

Dear Ali,Thank you very much for your helpful review.I am very pleased that you were so happy with your stay. I will forward your review to the rest f the team.Sincerely,Giuseppe VincelliGeneral Manager

Dear Jose,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback regarding our staff and your enjoyment of the facilities as well as the comfort enjoyed in your guestroom. I am delighted to know you were able to have a restful and pleasant experience. I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future!Best regards,

Estimado, Alberto.Le agradecemos por su tiempo y por su amable comentario sobre nuestro hotel. Nos alegra enormemente haber superado sus expectativas, ya que trabajamos día a día para hacer que nuestros clientes se sientan como en casa.Su comentario nos motiva a seguir mejorando y proporcionando un servicio 5 estrellas.Esperamos poder contar con su presencia en un futuro próximo.Atentamente,Giuseppe VincelliDirector General

Estimada Laura ,Muchas gracias por compartir sus comentarios con todos nosotros. Nos alegra saber que cumplimos con sus expectativas y que valoro la ubicación y servicio de nuestro hotel.Esperamos poder darle la bienvenida en un futuro cercano.Atentamente,Giuseppe VincelliDirector General

Dear Hanway,Thank you very much for sharing your feedback in our hotel. We loved to hear that you have enjoyed every service that we provided and we hope to have the chance to welcome you again really soon.Hope your travels bring you back to Madrid and to Intercontinental Madrid soon. Best regards,

Estimado Oscar,Muchas gracias por compartir sus comentarios con todos nosotros. Nos alegra saber que cumplimos con sus expectativas y que valoro la ubicación y servicio de nuestro hotel.Esperamos poder darle la bienvenida en un futuro cercano.Atentamente,Giuseppe VincelliDirector General

Dear Maria Elena,Thank you very much for sharing your experience in our property!We are delighted that you had enjoyed your stay in Madrid and our services.We hope we can welcome you again really soon. Best regards,

Dear Gregory,Thank you very much for sharing your experience in our hotel in Expedia!We are very happy that you have enjoyed your stay in our property and we hope to have the chance to welcome you again really soon.Feel free to contact us whenever your travels bring you back to Madrid.Wish you a nice trip back home!Best regards,

Dear JOHN,,Thank you so much for choosing to stay at InterContinental Madrid and for taking the time to review our hotel.My team and I are happy to see that you had a nice experience at our hotel and you appreciated the excellent location and the Restaurant. Our aim is to provide the best in services.Looking forward to welcoming you back to InterContinental Madrid on your next trip.Sincerely,Juan Carlos CaballeroRooms Division Manager

Estimado Guillermo.Le agradecemos por su tiempo y por su amable comentario sobre nuestro hotel. Nos alegra enormemente haber superado sus expectativas, ya que trabajamos día a día para hacer que nuestros clientes se sientan como en casa.Su comentario nos motiva a seguir mejorando y proporcionando un servicio 5 estrellas.Esperamos poder contar con su presencia en un futuro próximo.Atentamente,Juan Carlos CaballeroDirector de Alojamiento

Dear Dana,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. I would like to thank you for your positive feedback. I am delighted to know you were able to have a restful and pleasant experience. I look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future!Best regards,

Dear Edith,Thank you for sharing your experience with us in Expedia. We are glad to hear that you have enjoyed your stay in our hotel. Our goal is to provide the best service to our guests and to make them feel as they are at home and we are happy to see that you felt that way. We hope to have the chance to welcome you again soon. Best regards,

Estimada Olga,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Una experiencia positiva del cliente es algo de lo que nuestro personal se enorgullece; valoramos su opinión. Esperamos que vuelva a visitarnos.Atentamente,Juan Carlos CaballeroDirector de Alojamiento

Dear Nanette,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Juan Carlos CaballeroRooms Division Manager

Estimado Alejandro,Muchas gracias por sus comentarios acerca de nuestro hotel.Hemos trasmitido sus comentarios a todo el equipo y esperamos poder darle la bienvenida en un futuro cercano,Atentamente,Juan Carlos CaballeroDirector de Alojamiento

Dear Danilo,We would like to thank you for taking the time to share your experience with us. We are very deeply sorry to hear that we did not meet your expectations and that you were not satisfied with our services. We would like to hear more about it to know what happened so please, feel free to contact us to provide further information.Once again, please accept my sincere apologies for any inconveniences caused to you and we are looking forward to welcoming you again to InterContinental Madrid and assure you of our best care and attention next time.Best regards,

Estimado Pablo, Gracias por su comentario acerca de nuestro Club . Todos sus comentarios no ayudan a mejorar día a día. Esperamos volver a recibirle pronto en InterContinental Madrid. Un cordial saludo, Susana Gari Guest Relations Manager