The Palace, a Luxury Collection Hotel, Madrid

Madrid's elegant sanctuary near Congress of Deputies and Fountain of Neptune offers rejuvenating spa treatments with attentive multilingual staff

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Dates

April 2026

May 2026

Bar (on property) - The Palace, a Luxury Collection Hotel, Madrid (Madrid)

View from property - The Palace, a Luxury Collection Hotel, Madrid (Madrid)

The Westin Palace in central Madrid offers a peaceful garden retreat amid the city bustle. Travelers can enjoy a massage or manicure at the spa, shop on-site, and stay connected with high-speed WiFi. The helpful staff consistently earns praise from previous guests.

Wonderful

Popular amenities

Pet-friendly
Free Wi-Fi
Air-conditioning
Gym

HK$3,973 total

includes taxes & fees

31 Mar - 1 Apr

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Room options

All rooms

2 beds

1 bed

Showing 15 of 15 rooms

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

355 sq ft
1 bedroom
Sleeps 3
2 Single Beds

Palace Room with 2 Twins

377 sq ft
1 bedroom
Sleeps 3
2 Single Beds

Deluxe Room with 1 King Bed

Exceptional

334 sq ft
1 bedroom
Sleeps 2
1 King Bed

Premium Cortes View Room with 1 King Bed

377 sq ft
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room with 2 Twin Beds

Very good

334 sq ft
1 bedroom
Sleeps 2
2 Single Beds

Cortes Suite

775 sq ft
1 bedroom
Sleeps 4
1 King Bed

Premium Neptuno View Room with 1 King Bed

377 sq ft
1 bedroom
Sleeps 3
1 King Bed

Room, 1 King Bed

377 sq ft
1 bedroom
Sleeps 3
1 King Bed

Palace Suite

614 sq ft
1 bedroom
Sleeps 4
1 King Bed

Premium Room with 1 King Bed, Street View

355 sq ft
1 bedroom
Sleeps 3
1 King Bed

Cervantes Suite

732 sq ft
1 bedroom
Sleeps 4
1 King Bed

Royal Suite

1808 sq ft
1 bedroom
Sleeps 4
1 King Bed

Neptuno Suite

1023 sq ft
1 bedroom
Sleeps 4
1 King Bed

Grand Premium Neptuno View Room with 1 King Bed

409 sq ft
1 bedroom
Sleeps 3
1 King Bed

Premium Room with 2 Twin Beds, Street View

344 sq ft
1 bedroom
Sleeps 3
2 Single Beds

About the area

Located in Madrid Centro, a neighbourhood in Madrid, The Palace, a Luxury Collection Hotel, Madrid is near a metro station. Thyssen-Bornemisza National Museum and National Prado Museum are cultural highlights, and some of the area's notable landmarks include Fountain of Neptune and Parroquia Jesus de Medinaceli. Enjoy an event or a match at Bernabéu Stadium, and consider making time for Museo Nacional Centro de Arte Reina Sofía—a top attraction that's not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Madrid travel guide

Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

Thyssen-Bornemisza National Museum
1 min walk - 0.1 km
National Prado Museum
3 min walk - 0.3 km
Gran Via
6 min walk - 0.6 km
Puerta del Sol
8 min walk - 0.7 km
Museo Nacional Centro de Arte Reina Sofía
10 min walk - 0.9 km

Getting around

Anton Martin Station
7 min walk
Madrid Recoletos Station
14 min walk
Madrid (MAD-Adolfo Suárez Madrid-Barajas)
19 min drive

Restaurants

Starbucks
1 min walk
Lobby, The Palace, A Luxury Collection Hotel
1 min walk
Faborit
1 min walk
VIPS
1 min walk
La Dolores
3 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum

Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on-site and a garden. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.

You'll also enjoy the following perks during your stay:

Limo/town car service, buffet breakfast (surcharge) and express check-out
Concierge services, ATM/banking services and a vegetable garden
A computer station, multilingual staff and a banquet hall
Guest reviews give top marks for the helpful staff

Room features

All 470 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.

Other amenities include:

Recycling, LED light bulbs and eco-friendly cleaning products
Deep-soaking baths, free toiletries and hairdryers
LED TVs with premium channels
Free infant beds, housekeeping and desks

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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HK$1,533 total

includes taxes & fees

31 Mar - 1 Apr

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includes taxes & fees

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Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Limited on-site parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 45 per person
A bar/lounge
A restaurant
Coffee and tea in common areas

Things to do

24-hour gym
Shopping

Family friendly

In-room cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping on request
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Garden
Terrace
Vegetable garden

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Height-adjustable showerhead
Lever door handles
Lift
Low-height counter and sink
Low-height door lock
Low-height electrical sockets in bathroom
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible bathroom vanity
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

1 building
6 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1912
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Local artist showcase
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Shower/bathtub combination
Slippers
Towels provided

Entertainment

Smart TV with premium channels

Food and drink

24-hour room service
Minibar

More

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Mobile key entry
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 150 per pet, per stay

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 110.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately EUR 45 per person
Pet fee: EUR 150 per pet, per stay
Service animals are exempt from fees
Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector and a security system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 150 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Palace, a Luxury Collection Hotel, Madrid?

Limited spots are available.

What time is check-in at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Palace, a Luxury Collection Hotel, Madrid?

Checkout is at noon.

Where is The Palace, a Luxury Collection Hotel, Madrid located?

Located in Madrid Centro, this luxury hotel is steps away from Thyssen-Bornemisza National Museum, Congress of Deputies and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

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The Palace, a Luxury Collection Hotel, Madrid Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Property conditions & facilities

Verified

10/10 Excellent

Peter

1 Mar 2026

Liked: Cleanliness, amenities, property conditions & facilities

Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.

Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool

Stayed 2 nights in Sep 2025

Verified

10/10 Excellent

Mark

31 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Greta hotel - excellent staff

Stayed 2 nights in Aug 2025

Verified

10/10 Excellent

Samantha

4 Dec 2025

27 Dec 2025

Liked: Cleanliness, property conditions & facilities

Great room, building and breakfast. The staff is very kind on an individual basis. The feeling though is of a poorly run hotel: my room was only ready nearly 2 hours after check in time; my suitcase took two hours more to be delivered and required 2 phone calls to the reception desk; one of my two bags was sent to my mother’s room; the staff at the main bar in the afternoon was rushed and slow; both the Nespresso machine and the scale in my room didn’t work; no cups for coffee and no complimentary water were delivered until I asked. Nice place, no doubt, but too chaotic to justify the price tag and the historical prestige of the property. On this basis, I wouldn’t return.

The Palace, a Luxury Collection Hotel, Madrid

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Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

Reviews

Popular amenities

See the benefits you'll enjoy with VIP Access

Get more when you're a member

Check prices for these days

Room options

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium Neptuno View Room with 2 Twin Beds

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

Premium Cortes View Room with 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

Deluxe Room with 2 Twin Beds

View all photos for Cortes Suite

Cortes Suite

View all photos for Premium Neptuno View Room with 1 King Bed

Premium Neptuno View Room with 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

View all photos for Palace Suite

Palace Suite

View all photos for Premium Room with 1 King Bed, Street View

Premium Room with 1 King Bed, Street View

View all photos for Cervantes Suite

Cervantes Suite

View all photos for Royal Suite

Royal Suite

View all photos for Neptuno Suite

Neptuno Suite

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Grand Premium Neptuno View Room with 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

Premium Room with 2 Twin Beds, Street View

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About the area

What's nearby

Getting around

Restaurants

About this property

The Palace, a Luxury Collection Hotel, Madrid

Awards and affiliations

Similar properties

Hotel Regina

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know