"Disappointing Stay at Mövenpick Chiang Mai – Not Worth the Brand
Our Monday–Saturday stay was underwhelming from the start. No early check-in or late check-out was available, and our first room in Block C felt damp, old, and poorly maintained. The air conditioning was extremely loud, the bathroom looked untouched for years, and there were stains and grime that made the room feel dirty—far below Mövenpick standards.
After complaining, the night manager agreed to move us, but only the next day and without any refund, credit, or gesture of goodwill. The new room in Block A was better—still just “okay,” but at least acceptable since our booking was non-refundable. We were told Block B is similar to Block C, which says enough about the overall condition.
If you stay here, avoid non-refundable rates and insist on Block A regardless of room grade, as the “grades” seem to refer more to layout than quality. For what we paid, we could have stayed at a much nicer hotel in Nimman at the same category. It was also obvious that tour groups were placed in Blocks B and C, making those areas feel like lower-tier accommodations.
Overall, this stay was disappointing, uncomfortable, and not worthy of the Mövenpick name.
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"勝價比超出我預期。酒店行 24小時 check in ,幾多點入住幾多點 check out 。職員服務態度非常好,等叫車期間會主動閒談,分享清邁旅遊資訊。早餐半自助式,好味豐富。房間企理乾淨。如果一定要挑剔嘅地方就係臨近機場聽到飛機飛過嘅聲音,同埋地理位置未算太方便,附近冇便利店。主要都係以call車出入。"
"the staff are very helpful and polite. Fabulous location, in the centre of the old city. In Chiang Mai, you could only take bolt or grab to travel. The traveling expenses were vety cheap. Good scenic views in the national park, especially those waterfalls scattered around. A tranquil journey which was so relaxing."