室內泳池；躺椅
查看供應

梅德斯通鄉村酒店的評價

3.5 out of 5
梅德斯通鄉村酒店
Castle View, Forstal Road, Sandling, Maidstone, England

評價

8.0

很好

10 分評分，優異；1001 則評價中有 369 則" "
8 分評分，不錯；1001 則評價中有 357 則" "
6 分評分，一般；1001 則評價中有 141 則" "
4 分評分，欠佳；1001 則評價中有 78 則" "
2 分評分，很差；1001 則評價中有 56 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Julia (Bexhill-on-Sea East Sussex)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Found the hotel overall pleasant , i stayed one night i didn't have a very good night sleep found the very hard pillow was very uncomfortable, there was two off us staying in the room there was only one bath towel we had to ask for another and one cup . The breakfast was good . Have stayed in this Hotel before a few years back found it excellent feel that this time different because of the hard pillow
於 2017 年 9 月住了 1 晚

10/10 優異

Kerry

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 4 月住了 1 晚

10/10 優異

Stephen (Chelmsford)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice busy leisure facilities with sauna spa steam room. Nice restaurant great burger. Fun vibe, busy hotel. Nice room and bathroom (we were in a club one) Would recommend if anywhere near Maidstone
於 2024 年 4 月住了 1 晚
James Manson, Host Manager 於 2024年4月27日的回應
Hi Stephen,Thank you very much for the positive review, and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 優異

Laura (London)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
James Manson, Host Manager 於 2024年4月27日的回應
Hi Laura,Thank you for positive review and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 優異

valerija

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Pool thanks 🙏 much
於 2024 年 4 月住了 1 晚

8/10 不錯

Andrew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly and helpful, in particular Lauren was quick to assist our queries.
於 2024 年 3 月住了 1 晚

6/10 一般

Steven

讚好：整潔度
Price in the bar VERY EXPENSIVE
於 2024 年 3 月住了 1 晚

10/10 優異

Opeayo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was a nice and modern hotel.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Chris

伴侶同遊
不滿：住宿狀況
The room was very noisy from the music downstairs. The room was very warm and stuffy and as the hotel was at the side of the motorway, you couldn't open the window.
於 2024 年 2 月住了 1 晚

6/10 一般

Jo-Sheetal

不滿：住宿狀況
於 2024 年 2 月住了 3 晚

6/10 一般

Amelia

讚好：職員與服務
不滿：整潔度
於 2024 年 1 月住了 1 晚
Host Manager 於 2024年1月22日的回應
Thanks for the rating Amelia

8/10 不錯

Samuel

於 2023 年 12 月住了 1 晚
Host Manager 於 2024年1月8日的回應
HiThanks for the review Samuel

10/10 優異

AIKATERINI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice
於 2023 年 12 月住了 2 晚
Host Manager 於 2024年1月8日的回應
Hi Thanks for the 10/10 review!

8/10 不錯

Sophia

於 2023 年 12 月住了 2 晚
Host Manager 於 2024年1月3日的回應
Thanks for the reviewWe hope to see you again soon

8/10 不錯

Dana

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚
Host Manager 於 2023年12月30日的回應
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 優異

Anthony

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月27日的回應
Thank you for the 5 out of 5 rating :)

8/10 不錯

Khadija

伴侶同遊
讚好：整潔度、職員與服務和設施服務
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月30日的回應
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 一般

Lenny

讚好：職員與服務和客房舒適度
不滿：整潔度
Food was very expensive. There was a lot of drunk people all times of the day
於 2023 年 12 月住了 2 晚
Host Manager 於 2023年12月27日的回應
Hi Lenny,Thanks for the feedback. Unfortunately, during the busy festive period there are a lot of individual parties and get-togethers happening at the hotel where people are celebrating, so it can get very busy.We look forward to welcoming you back during a quieter period.Kind regards

6/10 一般

Danny

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月30日的回應
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 一般

Brett

讚好：整潔度和客房舒適度
Village hotel maidstone
Shower was lukewarm, half of the item's on the restaurant menu was unavailable. Breakfast there wasnt much choice to the diner's who want fruit or pots of yoghurts. Was very disappointed for the amount of money paid
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月20日的回應
Hi BrettSorry to hear that there were missing items from the menu. This only happens in exceptional circumstances and I regret that you were left with less choice during your visit.Regards

8/10 不錯

Curtis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My stay was pleasant, the staff were very friendly
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月20日的回應
Hi Curtis, we are glad you enjoyed your stay with us!See you again soon!

10/10 優異

Sharon

於 2023 年 12 月住了 2 晚
Host Manager 於 2023年12月20日的回應
Hi Sharon, thanks for the 10/10 rating :)

6/10 一般

Nick

商務旅客
讚好：住宿狀況和客房舒適度
Disappointing stay
Not a great experience. I booked a Club Room and when I arrived at 6.00PM I was told the room I had, had not been cleaned and that they needed another 15 minutes to prepare! They offered me a free Starbucks coffee while I waited. 35 minutes later the room was finally ready. To be fair, the receptionist offered me a free drink from the bar with my dinner. I explained I would like to order room service as I had been travelling since 6.00am. He told me that they were offering room service but when I got to my room and went to order, the app said that they were not offering room service. I went back down to the reception and he told me to just order it at the bar and he would deliver to room. It was quite a queue and I did not have my bank card on me so I just went back to my room and ordered via Just Eat. Though they made an effort to put things right, its not what I would expect of Hotel chain that has a reputation to keep up. Disappointing.
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月20日的回應
Hi NickThank you for taking the time to leave us some feedback. I do apologise about the issues you encountered with ordering room service, and also that you had to wait for your room to be ready. It really is exceptional circumstances for a room not to be ready at that time. It was a pleasure meeting you and I thank you for showing so much patience that evening. I hope we are able to welcome you back again at some point in the future, so that we can restore your faith in our hotel.Kind regards

8/10 不錯

Rosemary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short stay
Had a lovely stay. Lots of Christmas parties going on so was very crowded and noisy but only to be expected this time of year. Good breakfast.
於 2023 年 12 月住了 3 晚
Host Manager 於 2023年12月12日的回應
Hi RosemaryThank you for taking the time to leave us a review, your comments are hugely important to us.We are glad to see that you enjoyed your stay :)We look forward to welcoming you back to Village Hotels in the future.

8/10 不錯

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Host Manager 於 2023年12月9日的回應
Hi AnthonyThank you so much for choosing Village Hotel MaidstoneWe hope to welcome you back sometime soon :-)Regards

4/10 欠佳

Riccardo

於 2023 年 11 月住了 1 晚
Host Manager 於 2023年12月30日的回應
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 優異

Tony

於 2023 年 11 月住了 1 晚
Host Manager 於 2023年12月27日的回應
Thank you for the 5 out of 5 rating :)

8/10 不錯

Timothy

於 2023 年 11 月住了 1 晚
Host Manager 於 2023年11月30日的回應
Hi Timothy,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 欠佳

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Room stay for 2 nights
The room had very poor lighting so I didn’t have enough light for putting on make etc plus the heating wasn’t great.The bed was very comfortable so that was good and we asked for fresh milk a couple of times and the staff were always happy to oblige.
於 2023 年 11 月住了 2 晚
Host Manager 於 2023年11月30日的回應
HiThank you so much for your feedback.I'm sorry to hear that you had an issue with the lighting and heating in your room during your stay. At Village hotel Maidstone we pride ourselves in providing the best possible rooms to our guests, so I apologise that on this occasion we seem to have fallen short of those standards.We hope to be able to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

10/10 優異

ramaz

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay and facilites.

10/10 優異

Jay

於 2023 年 11 月住了 4 晚
Host Manager 於 2023年11月30日的回應
Hi Jay,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 欠佳

Simon

讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
Not First Choice In Maidstone
Bathroom in poor condition with mould all around mastic joints. Very poor maintenance team. Food was terrible, dry and cold.
Mould around Bath
Dry Food
Poor Maintenance
於 2023 年 11 月住了 1 晚
Host Manager 於 2023年11月30日的回應
Hi SimonThank you so much for taking the time to give us feedback. I'm very sorry you encountered these issues with your stay. Please rest assured the relevant departments have been made aware.Kind regards

6/10 一般

Kaitlyn (belvidere)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
We were surprised to find out the gym and pool facilities are open to the public. We paid extra to have a room with access to them hoping to relax a bit in the pool or have a less busy time in the gym. Instead the flow of people heading down showed it would be VERY busy. Also for the pool they had set times for kids splash time, so if you were hoping to just do a few quiet laps you had to know those times. We ended up not using either gym or pool as it was much too busy. Pretty annoyed that it was posted up here that it was public access. Hotel is self check in, pretty easy to do. Breakfast was ok. My boyfriend had plenty to eat. As someone with celiac there were much less options. Seemed like there was plenty of food at the different times we went down and the staff were very kind. The room was very quiet. Pretty clean. Looked bigger in the pictures but it was fine. It was rather hot at night even with the heater off. The pillows were entirely useless. After a few minutes of use they were deflated lumps. I had to use some of my clothes to make it feel like I had any type of pillow. Barely got any sleep from the discomfort of heat and no real pillows. Bathroom/shower was clean. The waterfall shower head was wonderful. Very relaxing! Overall the hotel was fine. Id stay for a short trip but would skip for anything more than a night or two. I would not pay for the gym access room again. Wish that could have been refunded once we realized it was open to the public.
於 2023 年 11 月住了 4 晚
Host Manager 於 2023年11月30日的回應
Hi KaitlynThank you for taking the time to give us feedback, especially the detail you have gone into, it's massively appreciated!We hope to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
Nothing like pictures on google.
Reviews online were very good and pictures looked amazing. Come to realise it didn’t look much like that in person. The ceiling was peeling away and half hanging off, dust everywhere! Not even surface dust. Went to make a cup of tea with the mugs and spoons provided and thick with dust. Shower was gross. Shower trap was broken, the grime and mould was disgusting. Only had 2 hours sleep due to right above the bed is a fire alarm, it flashes so bright you can see it even with your eyes closed. It was so hot in the room, two fans wasn’t enough and of course won’t open the window as busy road noise. The bottom sheet wasn’t a fitted sheet and wasn’t tucked in enough as got into bed and it came up straight away. Shower is ok, not much water pressure but nice and hot. Shame no hot water in the morning. Didn’t have breakfast included, we added it on separately from the qr code on the menu from the room. Breakfast was ok. Everything needed much longer cooking wise. Tasted good but was quite cold and cheap. £10 per person. Not great but ok. Smashed my leg twice hard on the bottom of the bed, when in photos of the room I booked it shows a soft bottom headboard and bottom. I mentioned all this to the man in the morning who seemed to care, until he twisted my words and was patronising “Oh I’m sorry about that, for a little bit of dust” dumbing it down but really you have to be there to understand. There’s no mini fridge either. You need to be looking at travellers pictures to get an image
於 2023 年 11 月住了 1 晚
Host Manager 於 2023年11月30日的回應
Hi,Thank you for your feedback. Sorry to hear you experienced so many issues during your stay. I'd love the opportunity to discuss these in more detail over the phone?Feel free to call anytime - 01622 656911Kind regards

10/10 優異

Donna

多人同遊
讚好：職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Host Manager 於 2023年11月30日的回應
Hi Donna,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

2/10 很差

Wayne

於 2023 年 10 月住了 1 晚
Host Manager 於 2023年11月30日的回應
Hi WayneThanks for your rating. I'd love to hear where we might have gone wrong on this occasion. Please feel free to get in touch!Kind regards

8/10 不錯

Fiona

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were attending a party at the hotel and stayed the night Staff were great super hotel my only slight niggle was lighting in the bedroom could have been better but overall great
於 2023 年 10 月住了 1 晚
Daniel 於 2023年10月31日的回應
Dear FionaThanks for the 4/5 rating. I am delighted to see that you enjoyed your stay at the hotel and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 不錯

Judith

讚好：整潔度、住宿狀況和客房舒適度
Nice room, clean all you need. 1 downside had to close window due to outside noise & smell of cigarettes/vapes coming in.
於 2023 年 10 月住了 2 晚
Daniel 於 2023年10月31日的回應
Dear JudithThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.RegardsDaniel Sharpe

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Booked a normal queen bed room and received a disabled room
於 2023 年 10 月住了 1 晚
Daniel 於 2023年10月31日的回應
Dear GuestThanks for commenting on your recent stay with us. My apologies that your room was not well appointed. We hope you will visit us again and give us another try.Kind RegardsDaniel Sharpe

10/10 優異

STEVEN

於 2023 年 10 月住了 1 晚
Daniel 於 2023年10月31日的回應
Dear SteveThanks for the 10/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
Disappointing this time, but not awful.
Stayed at this hotel many times and loved it but was disappointed on this occasion. Room had filler in the ceiling and looked like the maintenance had given up half way through decorating, dust on the headboard and on the fan made the room feel unclean.Was given a room over looking the road and was woken by the traffic at 4am and was unable to get back to sleep because of the noise, also the fire alarm above the bed that kept flashing lighting up the room also keeping us awake. Such a shame as I alway sleep well at this hotel and the beds are really comfortable, but now spending the rest of the day tired. We used the pool which was nice but the jacuzzi needed a good clean, the dirt on the sides just rubbed off, didn’t hang around in there long. Breakfast was ok but not the best, cheap sausages, rock hard bacon and only egg option was scrambled, but plenty of cereal,toast, tea , coffee and juice. Windowsills In the bar needed a good clean, covered in dust and sticky glass rings from the night before. Had a meal that evening which was tasty and filling and drinks lovely especially the cocktails. Lovely bar lady serving us all evening was joy, she made us feel very welcome. Just feel that the place could use a good clean , a bit of an update and possibly rethink breakfast.
於 2023 年 10 月住了 1 晚
Daniel 於 2023年10月31日的回應
Dear GuestThank you for commenting on your recent stay with us. I am sorry that your most recent stay did not meet your usual expectations. We do hope that you will visit us again in the near future.Kind RegardsDaniel Sharpe

8/10 不錯

Rotimi

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 2 晚
Daniel 於 2023年10月31日的回應
Dear RotimiThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Daniel 於 2023年10月31日的回應
Dear GuestThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

8/10 不錯

Simon

於 2023 年 10 月住了 1 晚
Daniel 於 2023年10月31日的回應
Dear SimonThanks for the 8/10 rating. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back very soon.Kind RegardsDaniel Sharpe

10/10 優異

Katie

於 2023 年 9 月住了 2 晚

10/10 優異

graham

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and would use again if in area
Good hotel , nice gym , good not as good as other villiage hotels but still nice
於 2023 年 9 月住了 5 晚

8/10 不錯

Kelly

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Hotel and restaurant tidy and a nice welcome. Room was comfortable but could use a few nice touches, coffee machine/complimentary water etc. what lets the overall experience down is the bath room. Dated, patched up, shower cassette was difficult to control and it had a shower curtain! Very 80’s!
於 2023 年 9 月住了 1 晚

2/10 很差

JUDITH

於 2023 年 9 月住了 1 晚

6/10 一般

ye eun

於 2023 年 9 月住了 1 晚