Very bad experience at this hotel. We booked two rooms for our 3-generation family. Inconvenient location that requires an upwards hill to get to haram which is almost impossible for older folks. Close enough to haram entrance (10 minute walk going through the tunnel inside Hotel Anjum though on an upward slope) but the closest entrance is the new extension so it is very far from kaaba (25 minutes walk at least). One of the rooms was dirty when we checked in (lots of garbage on the floor) so the hotel switched us to a different room that had a malfunctioning Air Conditioning unit. The hotel took a long time to try (and fail) to fix the AC. Lots of smoking smell on the floor despite being a non-smoking hotel. Only one key given per room. Only positives were friendly staff and a working WiFI. We checked out after a day and a half of a 5-day stay since it was very inconvenient for our family. We mentioned these problems to the hotel when we checked out and contacted Orbitz right away to refund the remaining 3 nights. Unfortunately the hotel refused to refund us for the three nights we did not use (though they likely got other guests to our rooms for these nights). I would not even consider going there again.
Alaa
2/10 很差
Qazi (Male)
家人同遊
2024年2月27日
不滿:整潔度、職員與服務和住宿狀況
One of worst stay ever
Worst room service -5/5
No hot shower water
Staff can not speak single word of English and very difficult to communicate and they are mostly rude specially female staff
No welcome drinks
Asked for iron and got broken iron and burnt iron board
Today around 730am asked for clean tower and shower gel it’s 12.50pm got nothing
Qazi
於 2024 年 2 月住了 2 晚
10/10 優異
Yusuf
2024年2月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice are easy to check in. Staff and management were really helpful.
Yusuf
於 2024 年 2 月住了 3 晚
6/10 一般
真實旅客
2024年2月11日
讚好:職員與服務
不滿:整潔度和客房舒適度
Very nice location but terrible beds/pillows and the cleanliness is too poor. I recommend it if you're not looking for comfort
真實旅客
於 2024 年 2 月住了 3 晚
4/10 欠佳
Mohammad Ikthair Hossain
親子同遊
2024年2月6日
讚好:職員與服務
不滿:設施服務和住宿狀況
Property is out of electrical capacity so no microwave, also they kind of have a coffee shop but that is definitely not a restaurant.
No laundry and very limited facilities.