「This has got to be one of the worst hotels I have ever stayed in. When we arrived we were directed to a screen outside the hotel to self check in - even though there were two staff on reception. When I complained I was checked in by a member of staff. We had our two dogs with us and access was not easy as there are a lot of dark corridors where the lights are on sensors but do not come on early enough. Because of this I tripped over my dogs lead on the stairs and cut my face」
