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天堂別墅公寓渡假村的評價

2.5 out of 5
天堂別墅公寓渡假村
J.P. Rizal Street, Mambajao, Mambajao

評價

7.2

不錯

10 分評分，優異；16 則評價中有 3 則" "
8 分評分，不錯；16 則評價中有 7 則" "
6 分評分，一般；16 則評價中有 3 則" "
4 分評分，欠佳；16 則評價中有 2 則" "
2 分評分，很差；16 則評價中有 1 則" "

7.0/10 

整潔度

7.6/10 

職員與服務

7.6/10 

設施服務

6.2/10 

住宿狀況

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和設施服務
Silent, accessible to stores and church. Fair amenities and friendly staff
於 2020 年 1 月住了 1 晚

8/10 不錯

Greg

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚

10/10 優異

真實旅客

於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 7 月住了 1 晚

6/10 一般

ELVIRA

讚好：整潔度和職員與服務
Not what we expected
We decided to book at this hotel because of the amenities. It looks fun and we have two kids with us. The waterpark is what entice us to book it in the first place, only to find out that guests are cannot use it for free. And they only operate on Saturdays and Sundays. No wifi on our room, we have to go to the lobby and the place is not so accessible with public transport, unless you are coming from the main town/capital. But from the hotel going to their capital is quite a struggle.The good thing with them is their staff, they are accommodating and flexible when we ask to just bring our breakfast early in the morning with us, going to the island instead of eating at their resto.
於 2019 年 6 月住了 2 晚

4/10 欠佳

Ivan

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
jeg ha r aldrig fået så lidt for pengene
於 2019 年 6 月住了 1 晚
frank 於 2019年7月1日的回應
we are very sorry for how you feel. we promise we will do much better on your next visit. your comment will help us improve our services.

10/10 優異

Andy

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
It is spacious and i think it is worth the price. People are accommodating.
於 2019 年 5 月住了 1 晚
frank 於 2019年7月1日的回應
we thank you for your comments. we will do much better next time.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 10 晚
frank 於 2019年7月1日的回應
thank you for your ratings. we promise to do much better.

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Villa Paraiso is an older resort but very relaxing
於 2019 年 4 月住了 2 晚

4/10 欠佳

Sheiryl

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Stinky room
The front desk lady was not really welcoming when we arrived. They dont have a record of our paid confirmed reservation and she had to call somebody to confirm even if i showed her the printed confirmation of room. She does not know what room we reserved.As such, she placed us in the ugliest room near the stockroom.The terrace of the room assigned to us was stinky..She also did not readily gave us the wifi pass word unlike the other resorts we've been to. The resto employees was helpful though.She was the one who gave us the wifi password. The
於 2019 年 1 月住了 1 晚
Frank 於 2019年1月27日的回應
Greetings Ms. Sheiryl. I apologize for what happened rest assured I will make sure to investigate this matter. We promise to make your next stay a better one. Thank you for this review. This can help us improve. Have a nice day. Frank Mercado Management

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 3 晚
Frank 於 2019年1月16日的回應
Thank you for this rating. We will make sure to improve in our service as soon as possible.

8/10 不錯

Lea

讚好：整潔度和職員與服務
Grande piscine et grande chambre
J'étais dans un bungalow du type économique. La pièce est grande. J'ai apprécié la propreté, la proximité du centre ville et surtout la grande piscine. L'inconvénient est tout de même d'entendre la télévision du voisin très fort. Le personnel est très aidant. Le restaurant est agréable.
於 2018 年 11 月住了 1 晚
king 於 2018年12月9日的回應
thank you for your kind review. we will make sure to improve for your convenience. hope to see you again. mr.frank mercado

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Booked 3 rooms, all rooms are filthy the bathroom look like it's never been clean for months. Ants on the entryway. The suites room floor is dirty and need scrubbing. The room rate is way too expensive based on the room condition. Wifi doesn't work on those rooms close to the waterpark. Room phone doesn't work. Waterpark is closed on Monday &Tuesday. Their continental breakfast is a joke!!! 1 piece of white bread and egg.... the lady didn't even bother to give us even ice cold water. Do not waste your time here.
於 2018 年 9 月住了 3 晚
Frank 於 2018年10月25日的回應
dear sir, we apologize for what happened. we accidentally gave you the wrong room which we immediately upgraded without extra charge. we will make sure to improve our service as soon as possible. thank you for your feedback sir.

6/10 一般

Rose

The room P4 is not advisable to check in due to their floor toilet problem or back job but they said all rooms are good only the P4 room is not. Which where we stayed . So far we injoyed the most is Thier water park it's clean and have maNY slide where your children can injoy too. About the food is not so good and it takes a long to time to wait for your order. But the staff are good very accommodating
於 2018 年 8 月住了 1 晚
Frank 於 2018年8月30日的回應
greetings, we are very sorry regrading the room problem. we will do our best to fix this problem as soon as possible. looking forward to your next visit. thank you very much.

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
Very dissapointed
“Deluxe”, room of very low standard and high priced compared to standard rooms in other hotels I have stayed in. Service in restaurant of low standard. Reception staff raised the standard somewhat
於 2018 年 3 月住了 2 晚
Frank 於 2018年4月18日的回應
Greeting, We are very sorry for your inconvenience. Rest assured this review will be brought up in our meeting. This will be a big help. Thank you very much.