大堂

里爾拉莫斯酒店的評價

3.5 out of 5
里爾拉莫斯酒店
Calle Real Xalteva, Frente a Iglesia la Merced, Granada

評價

9.4

完美

10 分評分,優異;241 則評價中有 185 則" "
8 分評分,不錯;241 則評價中有 41 則" "
6 分評分,一般;241 則評價中有 11 則" "
4 分評分,欠佳;241 則評價中有 3 則" "
2 分評分,很差;241 則評價中有 1 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.6/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Stephen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful place. Excellent breakfast. Stunning staircase. We spent a awesome week here.
於 2024 年 5 月住了 7 晚
Rene S 於 2024年5月22日的回應
Hello StephenWe are really glad that you enjoyed our Hotel.Having you with us and get a great review it our Highest Goal Thank you thank you thank you

10/10 優異

Audrey-Ann

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was really nice and helpful. They book us activities for the entire day. We felt safe the entire stay there.
於 2024 年 5 月住了 2 晚
Rene Sandigo 於 2024年5月12日的回應
Thank you Aundrey-Ann for your wonderful review! We're delighted to hear that our staff went above and beyond to make your stay enjoyable. It's fantastic that they were able to assist you with booking activities for the entire day, allowing you to explore and experience all that our location has to offer.We take guest safety very seriously, so it's truly rewarding to know that you felt secure throughout your stay.Thanks and looking forward to your next visit

8/10 不錯

German

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice service
於 2024 年 4 月住了 1 晚
Rene S 於 2024年4月29日的回應
Thank you German.

10/10 優異

Patricio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
AMAZING!!! I could live here...absolutely breathtaking.
於 2024 年 3 月住了 2 晚
Rene Sandigo 於 2024年4月1日的回應
Thanks PatricioWe are breathtaking reading your kinds words.

10/10 優異

Kenway

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, super friendly and helpful staff. Church bells rang very loudly in the morning
於 2024 年 2 月住了 1 晚
Rene S 於 2024年2月17日的回應
Thank you. We genuinely strive to ensure each guest's comfort and satisfaction.While we deeply regret any inconvenience caused by the church bells, we appreciate your understanding of the historical charm and ambiance they contribute to our surroundings. Should you grace us with your presence again, we will endeavor to enhance your stay even further.

10/10 優異

Danielle

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, clean and friendly staff. Would recommend, close to a lot of food spots and the water!
於 2024 年 2 月住了 1 晚
Rene S 於 2024年2月9日的回應
Thanks Danielle for being really nice with us and leave a nice review.

10/10 優異

JOSE

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay! Everyone is super nice!
於 2024 年 1 月住了 3 晚
Rene S 於 2024年2月9日的回應
Thanks Jose for being with us

10/10 優異

Gunther

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
Rene S 於 2024年3月21日的回應
Thanks Gunther We really appreciated this rate

10/10 優異

David

讚好:整潔度、設施服務和住宿狀況
Love it
於 2024 年 1 月住了 1 晚
Rene S 於 2024年2月9日的回應
Thanks David.

10/10 優異

Harumi (Va.beach)

於 2024 年 1 月住了 4 晚
Rene S 於 2024年1月28日的回應
Thanks Harumi for visit us

10/10 優異

Richard

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I absolutely love this property. That is why we stay here every year. My favorite place to stay in Granada!
於 2024 年 1 月住了 1 晚
Rene S 於 2024年1月28日的回應
Thank you for entrusting us with such a special role in your travels. Your loyalty is a testament to the magic you find here, and we're dedicated to ensuring each return surpasses the last. We can't wait to welcome you back with open arms

10/10 優異

Ivania

伴侶同遊
讚好:設施服務和住宿狀況
Excellent location very clean, super friendly and helpful staff. A little bit expensive but everything else was excellent.
於 2024 年 1 月住了 2 晚
Rene S 於 2024年1月28日的回應
Thanks Ivania, we are really happy about your positive feedback, hope you can come back soon.

10/10 優異

Michael D

多人同遊
讚好:整潔度和設施服務
於 2024 年 1 月住了 1 晚
Rene S 於 2024年1月28日的回應
Gracias Michael. Servirte fue un placer

10/10 優異

Danny

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice staff and a gorgeous historical building, well maintained
於 2023 年 12 月住了 1 晚
Rene S 於 2024年1月13日的回應
Thank you for allowing us to be a part of your Granada experience. Your feedback is invaluable.Wishing you endless sunshine and treasured memories,HRM Team

10/10 優異

Rudy

於 2023 年 12 月住了 2 晚
Rene S. Manager 於 2024年1月13日的回應
Thank, Your point 5 is so important for us.

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
This hotel is nicely updated, beautiful kept and in a great location. Close to a ton of dining and coffee options. Right up the road from the main square and beautiful churches.
於 2023 年 12 月住了 2 晚
Rene Sandigo 於 2023年12月21日的回應
Thanks Andrew for this comment. We feel very happy and exciting about your review.

10/10 優異

Rosa

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Rene S 於 2023年12月21日的回應
Gracias Rosa. Bonita Familia

10/10 優異

Ashley

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is amazing . We were greeted by the front desk staff 2 hours prior to check in and thankfully they allowed us to store our luggage’s in a locked room until check in . This was so helpful as we were able to explore Granada without the extra baggage . The staff is so welcoming and truly go above and beyond to make you feel at home and at peace . The hotel grounds are absolutely stunning . Everything is so well kept . The history in the hotel is so well persevered and the hotel staff seem to be well educated on the hotels history . The rooms feel luxurious . We had 3 rooms and each one of them were equally as gorgeous. You truly cannot go wrong staying here . You are so close to town yet the hotel is not loud or does not feel busy . I will make sure to stay here every single time we visit Granada and would recommend this hotel to all of our family and friends who often visit Granada . Truly a 5 star experience .
於 2023 年 12 月住了 1 晚
Rene Sandigo. Manager 於 2023年12月5日的回應
Dear Ashley.Thank you immensely for sharing your outstanding experience at our hotel. Your words truly uplift our spirits and validate the hard work we put into ensuring our guests have a memorable stay.We're honored by your commitment to choose our hotel for future visits and to recommend us to your family and friends. Your loyalty is our greatest reward.

10/10 優異

Rosa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente servicio
於 2023 年 11 月住了 4 晚
Rene S 於 2023年11月30日的回應
Muchas Gracias Doña Rosa, fue un gusto servirle.

10/10 優異

Jose

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
La habitación muy cómoda. El personal muy atento.
Rene S 於 2023年11月30日的回應
Gracias Jose.

10/10 優異

Rickey

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 6 晚
Rene S 於 2023年11月30日的回應
Thanks Rickey.

10/10 優異

Jose

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
La Gran Sultana.
El mejor Hotel de Granada, buenísimo personal
於 2023 年 10 月住了 7 晚
Rene 於 2023年11月6日的回應
Hola Don JoséPara nosotros tenerlo una vez más a usted y su esposa es muy importante Siempre tratamos de escuchar sus sugerencias y quedamo siempre agradecidos con ustedes

10/10 優異

Leosdanis

於 2023 年 10 月住了 2 晚
Rene 於 2023年11月6日的回應
Gracias por su gran contribución con esta calificación. Es muy importante para nosotros

10/10 優異

Mauricio Madrigal

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy bien ubicado, además todo el personal es muy amable
於 2023 年 10 月住了 1 晚
Rene S 於 2023年10月29日的回應
Muchas Gracias don Mauricio, fue un placer atenderlo

10/10 優異

Fatoumata

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 9 月住了 4 晚
Rene S 於 2023年10月29日的回應
Gracias por esta valiosa calificación

6/10 一般

Azul y blanco

於 2023 年 9 月住了 1 晚
Rene S 於 2023年10月29日的回應
Gracias por su tiempo de valorarnosOjala nos dejara saber el por que de su valoración a nuestro email: info@hotelrealamerced.com

10/10 優異

jose l

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Superb customer service. Hotel is so clean and nice.
於 2023 年 9 月住了 8 晚
Rene S 於 2023年9月25日的回應
Thank youIt was súper nice yo hace you with us

8/10 不錯

Lylliam

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy bien!
En general, buena experiencia, solo la atención de la señora del check in no fue tan buena como el del joven del segundo día Justin, excelente servicio de este joven. La atención de los meseros muy buena también. Podrian mejorar en las amenidades, creo que son muy pequeños y delgados los jabones de baño.
於 2023 年 9 月住了 1 晚
Rene S. Gerente 於 2023年9月26日的回應
Gracias Lylliam. Tomamos en cuenta su consejo de las amenidades.En cuanto a Daysi, ella es nuestra jefa de recepción y tal vez se le fue atenderla de lo mejor, pero ella como jefa de Justin y front desk service le pidió a el si podía corregir cualquier atención hacia usted y Justin lo hizo muy bien. Gracias por su estadía y compartir con su familia.

10/10 優異

Sheila

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 9 月住了 1 晚
Rene S 於 2023年10月29日的回應
Gracias Sheila.

10/10 優異

Jessica

讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed here for two days while travelling through Nicaragua. The hotel staff had excellent English, very hospitable and able to solve any small issues. They also recommended tours and were able to book them for me at a very reasonable cost. The room was clean, very large and the A/C worked quickly and was quiet. Pool is amazing and location is right in the heart of Granada. Everything was within 5 mins of walking. Will be staying here again next visit!
於 2023 年 9 月住了 2 晚
Rene S 於 2023年9月26日的回應
Thank you so much Jessica for this review. its inspire us to keep working hard for our guests. We really appreciated this comment.

10/10 優異

Jose

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 4 晚
Rene S 於 2023年9月25日的回應
Gracias por su calificación

10/10 優異

Nevada

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Firs time in Granada
Amazing jhotel, great location, very clean
於 2023 年 8 月住了 4 晚
Rene S 於 2023年9月25日的回應
Thank you so much Hope you enjoy your travel to Nicaragua and come back

10/10 優異

Juana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed here for two nights on 8/7/2023 and 8/8/2023 and had a wonderful time. Loved how safe i felt. The neighborhood location is safe, people from outside cannot come into the hotel and I did like that. I also enjoyed the pool, and the staff who is super professional and extremely attentive. I highly recommend this hotel. Rene the owner was super nice, easy to talk to and so was daisy the daytime front desk lady. Both made us feel welcome. I would definitely stay here next time I'm in Granada. ~HB~
於 2023 年 8 月住了 2 晚
Rene S 於 2023年8月14日的回應
Thank Ms JuanaAlways a pleasure to have you in our Hotel. Your words inspire us to try to keep positive and happy, we always want Guest like you. Your word minds too much for us

10/10 優異

Tania

於 2023 年 7 月住了 1 晚

10/10 優異

carlos

於 2023 年 7 月住了 1 晚
Rene S 於 2023年8月14日的回應
Gracias Carlos.

6/10 一般

Claudia

於 2023 年 7 月住了 1 晚
Rene S 於 2023年8月14日的回應
Gracias

10/10 優異

Kirk

於 2023 年 7 月住了 3 晚
Rene S 於 2023年8月14日的回應
Thanks Kirk. you were very kind.

10/10 優異

Kirk

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This was my first time in Granada, the choice of this hotel was based on a recommendation. My family and I were very content with accommodations, staff, cleanliness, location and their food. Highly reccomend this hotel for your stay in Granada.
於 2023 年 7 月住了 2 晚
Rene S 於 2023年8月14日的回應
Thank so much for this amazing review Mr. Kirk.

10/10 優異

Idania (Charlotte)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was excellent !!
於 2023 年 6 月住了 1 晚
Rene S 於 2023年7月1日的回應
Thank Idania.

10/10 優異

Seyni

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel overall cleanliness the hospitality of the staff special thank you to our server I forgot her name but her day off was on Wednesday and that was the day I left and couldn’t take a picture with her.
於 2023 年 6 月住了 5 晚
Rene S 於 2023年7月1日的回應
Thank Seyni. We are so happy that you stayed with us. Probably her name was Victoria and we let her know about your comment. Hope you can come back for the pic.

10/10 優異

Laura

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It has a truly lovely internal courtyard, where the pool is. In contrast, the furniture and decorations feel like old Granada. So, it has wonderful contrasts and is like an oasis in the city.
於 2023 年 6 月住了 1 晚
Rene S 於 2023年7月1日的回應
Thanks Laura. We really love our Guest spend time in the court yard.

10/10 優異

Marly

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Good customer service and cleanliness.
於 2023 年 6 月住了 8 晚
Rene S 於 2023年6月24日的回應
Thanks Marly.

10/10 優異

Elias

讚好:整潔度、職員與服務和住宿狀況
Amazing, staff and service excellent.
於 2023 年 5 月住了 4 晚
Rene S 於 2023年6月5日的回應
Thanks Elias.This is really important for usHope you can come back and we are going to receive you as a Family.

10/10 優異

Jose A.

讚好:整潔度、職員與服務和住宿狀況
Empleados muy respetuoso y serviciales
於 2023 年 5 月住了 11 晚
Rene S 於 2023年5月27日的回應
Le Agrademos su valoración que es muy importante con nosotros y le damos las gracias por hospedarse con nosotros Don Jose.

10/10 優異

Katie R

親子同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel is beautiful. Not only beautiful but clean. When you walk in the room you smell cleanliness. I love how they have a restaurant on site that is every economical and good. Manager, Daysi, is top notch. She was so helpful and accommodating. She went out of her way to arrange transportation and provide us with off site recommendations. She’s just a down right sweet person.
於 2023 年 5 月住了 2 晚
Rene Sandigo 於 2023年5月27日的回應
Thank Katie for this important and valuable comment. Daysi is so happy with your note and she send you the best wishes. Hopefully you can return some day and we will be glad to have you one more time.

8/10 不錯

Rosa

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Es un hotel magnífico, nuestra estadía fue perfecta y todo el personal en el hotel fue muy amistos@. Una de las grande razones que siempre regreso a esta hotel es su comidas siempre al punto y el personal en general nos hacer sentir bienvenidos todo el tiempo, y el profesionalismo de cada persona es impecable. El hotel está siempre limpio y su infraestructura es perfecta y llena de historia.
於 2023 年 5 月住了 1 晚
Rene S 於 2023年5月14日的回應
Thank so for spending your time with us and wrote your beautiful experience.

8/10 不錯

Francisco

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
1
於 2023 年 5 月住了 1 晚
Rene Sandigo 於 2023年5月10日的回應
Gracias

10/10 優異

Annabella

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Excellent services!
於 2023 年 4 月住了 5 晚
Rene S 於 2023年4月21日的回應
Gracias AnnabelleLe esperamos siempre

10/10 優異

Louise

於 2023 年 4 月住了 1 晚
Rene S 於 2023年5月10日的回應
thank for staying with us

8/10 不錯

Rob

讚好:整潔度、住宿狀況和客房舒適度
Not as good as the first time
2nd shift female front desk clerk not friendly. Seemed overwhelmed by Holy Week hotel being full. Room was very nice. Mini fridge was a nice bonus in the room (since ice cost extra). Overall was a good experience.
於 2023 年 4 月住了 2 晚
Rene S 於 2023年4月20日的回應
Thanks Rob.....Daysi is always very open and provide excellent service. I am pretty sure it was probably with too much pressure in that evening. She say sorry.