The staff I had dealings with were great, polite, friendly and helpful. Rasel was the house keeper of my initial room, level 6 which is a smoker's area and nothing was too much trouble for him. As a non smoker, Rasel advised me to speak to front desk where upon I was moved to level 11. Level 6 can be noisy with music from the night clubs. Level 11 much quieter, rooms are large with comfy beds and good facilities. All the staff were excellent with good facilities. I would stay again if I returned to Bahrain.