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皇家阿罕布拉宮酒店 - 全包式的評價

5 out of 5
皇家阿罕布拉宮酒店 - 全包式
Colakl, Manavgat, Antalya

評價

8.8

優異

10 分評分，優異；11 則評價中有 6 則" "
8 分評分，不錯；11 則評價中有 3 則" "
6 分評分，一般；11 則評價中有 2 則" "
4 分評分，欠佳；11 則評價中有 0 則" "
2 分評分，很差；11 則評價中有 0 則" "

9.0/10 

整潔度

8.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

10/10 

環保程度

評價

8/10 不錯

Fatma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bizim ikinci kez konaklamamız. Aqua park ve lunaparkın kapalı olduğu belirtilmediği için bu durum çocuklarda biraz hayal kırıklığı yarattı. Odalarda internet yoktu. Onun dışında tatilimiz güzel ve keyifli geçti. Deniz manzaralı oda vermeleri de büyük incelikti. Teşekkürler
於 2023 年 11 月住了 4 晚
RAP 於 2023年11月15日的回應
Değerli Misafirimiz,Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.Saygılarımızla,

10/10 優異

HUSHYAR

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2021 年 7 月住了 3 晚
RAP 於 2022年5月12日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 優異

Hassan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was great.
於 2019 年 8 月住了 6 晚
RAP 於 2019年9月7日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

真實旅客

家人同遊, 多人同遊
讚好：整潔度和住宿狀況
Reception is not professional and not good and delaying the guests a lot and not understanding well
於 2019 年 7 月住了 6 晚
RAP 於 2019年7月26日的回應
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 一般

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
The resort was clean and the food was good, however, the attitudes of the front desk (receptionists) I guess is variable depending on the nationality of the guests. When I was checking out I called the front desk asking for help in taking my luggage, their answer was OK we will send someone. 15 minutes later no one showed up so I decided to go myself to check why they did not send anyone. Anyways, they told me that everyone was busy at the time. I said OK can I use the trolley since I have 4 big bags. Guess what! Their answer was NO! We need it although it was available and no one was using it. Anyhow, my 6 years old son was helping me and they were watching and no one showed the courtesy of even offering his help! What a 5-star hotel is that??? And when I dropped off the keys I told them that I will write this down in the review; they answered relaxed and cool down.
於 2019 年 6 月住了 5 晚
RAP 於 2019年7月24日的回應
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 6 晚
RAP 於 2019年7月22日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

Avar

不滿：住宿狀況
於 2019 年 6 月住了 4 晚
RAP 於 2019年7月22日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Het personeel vonden wij erg vriendelijk, het aanbod van het eten erg ruim, maar de vlees keuze/kwaliteit een beetje karig. Tevens was het servies vaak niet schoon, slecht gewassen. Verder een erg mooi en luxe hotel, en ook de kamer was ook erg mooi.
於 2019 年 6 月住了 6 晚
RAP 於 2019年7月23日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Dieses Hotel ist ein Traum. Sehr sauber und hygienisch. Die Anlage ist super groß und für Kinder mit viel spaß verbunden. Das Essen ist super und frisch.
於 2019 年 4 月住了 9 晚
BERNA 於 2019年5月28日的回應
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 優異

beyhan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Balay
Otel baştan aşağı mükemmel.yemekler,havuz,deniz ve içecekler çok güzel.24 saat boyunca yeme içme imkanıniz var.eğlenceleri çok ama çok güzel.tam bir aile oteli.çocuklarınizla çok güzel bir tatil yapabileceğiniz bir otel.tek eksisi personeli.yetersiz ve suratsiz.umursamazsaniz mükemmel bir tatil yaparsınız. Biz balayı çifti olarak gittik ve cok memnun döndük.
於 2017 年 8 月住了 5 晚

10/10 優異

GEORGE T.

讚好：整潔度和客房舒適度
不滿：職員與服務
Best trip we ever had.
Hotel had best dining,best parks and atractions in the yard.