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曼徹斯特機場克萊頓酒店的評價

4 out of 5
曼徹斯特機場克萊頓酒店
Outwood Lane, Manchester Airport, Manchester, England

評價

8.6

優異

10 分評分，優異；2225 則評價中有 1180 則" "
8 分評分，不錯；2225 則評價中有 619 則" "
6 分評分，一般；2225 則評價中有 239 則" "
4 分評分，欠佳；2225 則評價中有 121 則" "
2 分評分，很差；2225 則評價中有 66 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

Wai Hang

親子同遊
讚好：職員與服務
The shower bathtub is somewhat clogged and there is no shower head, making it inconvenient for children to use. The toilet board was not the right size and the toilet had some cracks and it seemed that it had not been cleaned properly.
於 2024 年 4 月住了 1 晚

10/10 優異

Hoi Chi Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel offers shuttle bus pick up and delivery to terminals and train station, which is very convenient.
於 2023 年 7 月住了 1 晚
Kat 於 2023年7月15日的回應
Dear Guest,Thank you for taking the time to leave us a review. I am so pleased to read that you enjoyed your stay with us and that you found our complimentary shuttle bus service convenient. I do hope that we can welcome you back to our hotel very soon - please let us know how we can make your next stay with us even better!Kindest regards,Kat HerringGuest Relations Executive

6/10 一般

TAK FAI

於 2023 年 6 月住了 1 晚
Kat 於 2023年7月6日的回應
Dear Tak Fai,Thank you for taking the time to leave us a rating. I am sorry to see that we did not meet your desired expectations for your most recent stay. If you would like to discuss this with our team, please contact our hotel directly and we will be happy to help. While I wish you have had a better stay, I would like to welcome you back to our hotel in the future so we can rectify this.Kindest regards,Kat HerringGuest Relations Executive

8/10 不錯

Man yin

於 2023 年 5 月住了 1 晚
Kat 於 2023年5月28日的回應
Dear Man Yin,Thank you for taking the time to leave us a review. I am pleased that you had an enjoyable stay with us and we hope to welcome you back to our hotel very soon - please let us know how we can make your next stay with us even better!Kindest regards,Kat HerringGuest Relations Executive

6/10 一般

YIN MAN

於 2022 年 9 月住了 1 晚

10/10 優異

SIU HA

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 1 晚

6/10 一般

Shuk Yi

多人同遊
不滿：職員與服務和設施服務
Overpriced. No shower wash and shampoo provided. We stayed for a few days. It's a triple room and we have 3 people. Kept on providing 2 sets of towel although we had asked the front desk to give us one more set in day one. Only one of the front desk staff was polite. The ice making machine in the corridor was not working. Called the front desk staff, she just asked us to get some ice from the bar, without any simple apology about the inconvenience caused. Had dinner in the Grill restaurant. It's also overpriced. The main dishes were mediocre. No spoon for the soup until we asked for it. They gave us the same type of cutlery for the starters and the main dishes. I don't think it is proper for a restaurant in a hotel. Some good points: Handrails in the bathtub area. Spacious room. The shuttle bus driver was very nice. Close to the train station (also tram, bus, coach).
於 2022 年 6 月住了 2 晚

6/10 一般

Wai Fung

於 2022 年 6 月住了 1 晚

10/10 優異

Derek

於 2022 年 1 月住了 1 晚

4/10 欠佳

Eric

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Everything just like a cheap hotel
於 2022 年 1 月住了 1 晚

6/10 一般

Nga Yin

不滿：職員與服務和設施服務
staff is not so friendly
於 2021 年 11 月住了 1 晚

8/10 不錯

Chu-Sheng

讚好：職員與服務、住宿狀況和客房舒適度
服務及設備有瑕疵
訂房後飯店傳來的訊息說旅客到達曼徹斯特機場或機場客運站後，可透過該二處courtesy phones播打飯店專線提供免費接駁，可是此次在機場客運站打電話，卻無法接通飯店，導致本人需自己拉著行李箱步行到飯店。此外，房間浴室內水龍頭有漏水現象，一開水龍頭水就會滲出來。
於 2021 年 10 月住了 2 晚

10/10 優異

Jonathan

讚好：整潔度和職員與服務
Proximity to the airport great, staff super friendly, cleanliness excellent. Shame they charge 30 pounds for overnight parking and menu is extremely limited if you have a gluten/wheat alergy.
於 2024 年 4 月住了 1 晚

8/10 不錯

Robert

讚好：職員與服務、設施服務和住宿狀況
good safe accommodation
於 2024 年 4 月住了 1 晚

6/10 一般

M

家人同遊
讚好：整潔度
不滿：職員與服務
Shuttle to airport and distance to car rental. Disappointed at reception as registered for a dinner table and for shuttle in the morning and this was not processed. Luckily the shuttle drivers assisted as the van I needed to take was full so the other shuttle took me and made an extra stop. They saved the day since the reception did not do as we had requested. Food was good
於 2024 年 4 月住了 1 晚

4/10 欠佳

Kane

親子同遊
讚好：整潔度、設施服務和住宿狀況
Longest check I process I’ve had. Asked to use the express checkout - wouldn’t work with two rooms under the same name. We were there stood with a member of staff trying over and over, in the end, she took over and checked us in on her last top in under 30 seconds. Why not do that in the first place? Paid for both rooms in full, now we’ve had 10 attempts to take a £120 from our card with no explanation. No one calls back. Staff overall were fairly friendly, wouldn’t stay again sorry.
於 2024 年 4 月住了 1 晚

6/10 一般

Adele

家人同遊
不滿：設施服務
The room was dusty with hairs and dust on the coffee/tea tray. The meal, i had fish and chips, the fish batter was so hard ot could not be cut through. It tasted like frozen fosh reheated. There was not much choice on thr menu for non meat eaters. Staff were helpful.
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月26日的回應
Thank you for taking the time to provide feedback. Please be assured your comments have been passed to the relevant departments straight away.We value your feedback and can advise both The Grill and Aviator menus do offer a variety of vegan and vegetarian course options. Our Food & Beverage team are always happy to assist with any dietary requirements and recommendations.We do hope we can welcome you again in the near future to improve your stay experience and please do let our Guest Relations team know in advance,Thank youGuest Relations

8/10 不錯

Kathryn

讚好：整潔度、職員與服務、設施服務和住宿狀況
Even though I checked in online my booking wouldn’t come up on the system so had to wait to check in at desk. Lovely hotel, very helpful staff and super comfy bed. Would definitely stay again
於 2024 年 4 月住了 1 晚
Guest Relations team 於 2024年4月26日的回應
Thank you for taking the time to provide your feedback from your most recent stay. We look forward to welcoming you again in the near future,Guest Relations team

10/10 優異

Helen

讚好：職員與服務、設施服務和住宿狀況
Close to airport
於 2024 年 4 月住了 3 晚
Guest Relations team 於 2024年4月26日的回應
Thank you for taking the time to post a positive review rating.We look forward to welcoming you again in the near future,Best regardsGuest Relations Team

8/10 不錯

Nicholas (Clitheroe)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Excellent quick stay before a flight in the morning
於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年4月26日的回應
Thank you for taking the time to post a positive review rating.We look forward to welcoming you again in the near future,Best regardsGuest Relations Team

8/10 不錯

EILIDH (Tadcaster)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務和住宿狀況
Clean, convenient, good breakfast
於 2024 年 4 月住了 1 晚

10/10 優異

Cathy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a really enjoyable stay at the Clayton Hotel. Our flight was very delayed, and we were exhausted when we arrived at Manchester. As soon as we arrived at the pick up point, the Clayton courtesy bus was there. I'd spoken several times to reception staff while en route and were assured they'd be there to collect us. They were true to their word. The room was very comfortable and we slept like logs! Breakfast was really good. Fresh and plentiful. The staff, without exception, were lovely. Friendly, efficient, and a special mention to the courtesy bus drivers for their wonderful service.
於 2024 年 4 月住了 1 晚

10/10 優異

Alice

讚好：整潔度、職員與服務和住宿狀況
Best hotel at Manchester Airport. 2 minute shuttle terminals. Clean spacious room with a tub in the bathroom for a soak after a long day. Tasty innovative food at the restaurant served by the friendly efficient Yasmine. Capable and welcoming staff at the front desk.
於 2024 年 4 月住了 1 晚

10/10 優異

jacqui

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

James (santa monica)

讚好：整潔度和職員與服務
Close to terminal and good shuttle service
於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年4月18日的回應
Thank you for taking the time to provide positive feedback from your recent stay.We look forward to welcoming you again soon,Best regardsGuest Relations Team

4/10 欠佳

noreen

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

8/10 不錯

Dave

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for easy access to the city. Would have scored higher if it wasn’t for the draft through the old window frame
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月15日的回應
Thank you for taking the time to leave a positive review, your feedback is very much appreciated and we will certainly have our Maintenance team look at the window.We look forward to welcoming you again in the near future,Best regardsGuest Relations

6/10 一般

Hallam

Major plus is the location with good shuttle service to the terminals. Stayed one night for a morning flight. Be aware and check the restaurant opening hours especially if you are arriving late evening/night or leaving early morning. Would have got a better review overall, but felt forced to use self-service check in; bed appeared clean but the carpets throughout the corridors and in the room were worn/stained/dirty in areas. Property needs some TLC. However, it’s not a luxury hotel. The proximity to the terminals and shuttle service makes the hotel a convenient option.
於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年4月17日的回應
Thank you for taking the time to leave a review from your most recent stay. Please be assured your comments will be passed to the relevant departments.The Grill Restaurant is open until 10pm, following which a 24hour room service menu is available and Breakfast is available from 05:30hrs - 10:00hrs daily with the option to request a Clayton Grab & Go Breakfast continental bag for those guests with a very early departure.We are pleased to hear you used the Hotel's complimentary 24hr shuttle service and the Hotel's location on the Airport grounds does mean all Terminals are within walking distance should this be a preferred option.We do hope to welcome you back again and please contact our Guest Relations team prior so that we can advise of the room types that are most recently refurbished for your next stay.Best regardsGuest Relations Team

4/10 欠佳

Kathy (St Catharines)

讚好：整潔度和設施服務
不滿：職員與服務和住宿狀況
Just one towels in bathroom. No bathmat, slipped on tile floor getting out of shower. Complained to front desk. None brought in. Staff member entered room while sleeping. Wrong room apparently. Slow service in restaurant. Had to ask to be served.
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月15日的回應
Thank you for taking the time to share your comments.Please be assured that your feedback is being fully followed up on with the relevant departments and our Hotel Manager will be in contact with you to further discuss.We hope we have the opportunity to welcome you back in the near future to ensure you have a more enjoyable stay and please contact Guest Relations prior to booking.Best regardsGuest Relations

10/10 優異

Anne

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Room was missing a hair dryer and bathmat but both were delivered promptly. Restaurant prices were exorbitant though!
於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年4月18日的回應
Thank you for your feedback both during your stay and post stay - we are pleased to know the items you required in your room were delivered promptly. Please be assured your comments have been passed to the relevant departments.Thank youGuest Relations Team

10/10 優異

john

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Good rxpey
於 2024 年 4 月住了 1 晚

8/10 不錯

Pauline

Clayton hotel was a great place to stay. The facilities was great and I loved my room. The bed was amazing very comfortable and the pillows were great.too. The staff was very helpful and friendly.
於 2024 年 4 月住了 1 晚

10/10 優異

william

讚好：整潔度、職員與服務和住宿狀況
Airport was right at the airport - we had dinner at the Clayton Hotel the night of getting there and the waitress Paige our waitress was terrific .
於 2024 年 4 月住了 1 晚

10/10 優異

Rosann

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Very convenient and efficient
於 2024 年 4 月住了 1 晚

6/10 一般

Steven

讚好：職員與服務、設施服務和住宿狀況
Walking from the airport across the road to the hitel a
於 2024 年 4 月住了 1 晚

10/10 優異

George (Broomfield)

讚好：整潔度、職員與服務和住宿狀況
Very easy access to the airport. Short shuttle ride. Rooms were clean and comfortable.
於 2024 年 4 月住了 1 晚

8/10 不錯

Eugene

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Tania

伴侶同遊
讚好：整潔度和職員與服務
Clean and spacious room. Good restaurant. Helpful shuttle.
於 2024 年 4 月住了 1 晚

6/10 一般

Daniella

於 2024 年 4 月住了 2 晚

8/10 不錯

Lesley

於 2024 年 4 月住了 1 晚

10/10 優異

Ann (Healdsburg)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Exactly as advertised. A comfortable stay.
於 2024 年 4 月住了 1 晚

10/10 優異

Linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
First time staying , it was amazing, food brill, staff brill , fantastic stay and free shuttle bus to airport x
於 2024 年 3 月住了 1 晚

10/10 優異

Eric

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great food and eating area. Definitely need new pillows as they were very hard and made for a difficult nights sleep
於 2024 年 4 月住了 1 晚

2/10 很差

Ayaz

商務旅客
不滿：整潔度、職員與服務和設施服務
The staff in the bar refused to make me a coffee as it was late. It was only 7pm. Then the airport transfer driver refused to take to the airport to get a coffee when he was going empty to pick you clients. I’d never stay here again!!!! Avoid fully!!!!
於 2024 年 4 月住了 1 晚

6/10 一般

tequita

讚好：整潔度
不滿：職員與服務和住宿狀況
Shuttle bus driver very pleasant . Arrived early due to flight and had to sit in lobby until 2 . Desk agent did not even look to see if there were available rooms. I would have paid to upgrade. Will not return
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月8日的回應
Dear Guest,Thank you for taking the time to provide your feedback.We are sorry to read that your experience was not up to your expectations on this occasion. Our Reception team will always look to appease an early check in request, which is subject to availability on the day unless a guaranteed earlier arrival time has been confirmed.Please be assured that your comments have been shared with the relevant departments and we hope to have the opportunity on your next Manchester Airport visit to ensure you have a better stay,Best regardsGuest Relations Team

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel if you’re flying early.
於 2024 年 4 月住了 1 晚
Guest Relations 於 2024年4月3日的回應
Thank you for taking the time to leave a positive review, we look forward to welcoming you again in the near future.

8/10 不錯

Paul

於 2024 年 3 月住了 1 晚