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曼徹斯特機場皇冠假日酒店 (IHG 旗下酒店)的評價

4 out of 5
曼徹斯特機場皇冠假日酒店 (IHG 旗下酒店)
Ringway Road, Manchester Airport, Manchester, England

評價

8.4

很好

10 分評分，優異；1006 則評價中有 413 則" "
8 分評分，不錯；1006 則評價中有 384 則" "
6 分評分，一般；1006 則評價中有 135 則" "
4 分評分，欠佳；1006 則評價中有 49 則" "
2 分評分，很差；1006 則評價中有 25 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Po Sze Mabel

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

6/10 一般

Wing Sum

不滿：整潔度和客房舒適度
在網上無辨法找到，如何乘搭酒店的接駁車、 酒店各部份感覺相對舊、
於 2020 年 2 月住了 1 晚

10/10 優異

Mui yuen

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚

10/10 優異

Joseph Andrew Wing Kin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A brief and comfortable stay
Stayed one night before my flight from Manchester Airport. Excellent location just next to airport with free shuttle bus service for airport.
於 2019 年 8 月住了 1 晚

10/10 優異

Sin Yi Shirley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was very convenient for the shuttle service
於 2019 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Self call shuttle bus not convenient, called a taxi finally.
於 2017 年 12 月住了 1 晚

8/10 不錯

Amanda

讚好：整潔度、職員與服務和住宿狀況
The reception staff were friendly and helpful. I didn’t use the restaurant facilities. I arrived by train and found the hotel very difficult to locate…. No signs anywhere visible.
於 2024 年 5 月住了 1 晚

10/10 優異

Nicholas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were quiet - which is great considering it's proximity to the airport. Easy walk. Rooms felt recently refurbished and everything worked. Bedding was lush !! Nice deep pillows and duvet - not the pancakes you sometimes get for pillows !! I really recommend this hotel if you're unsure which airport hotel to go for.
於 2024 年 5 月住了 1 晚

10/10 優異

RAJESH

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great comfortable room next to airport terminal
於 2024 年 5 月住了 1 晚

6/10 一般

Shane

讚好：整潔度和職員與服務
Disappointed there was no courtesy bus provided as is the case with some of the other hotels at the airport
於 2024 年 5 月住了 1 晚
Emma 於 2024年5月6日的回應
Thank you for taking the time to leave your feedback. We are currently working with a third party company The Car Park People to provide our shuttle service to and from the Airport and Train Station. I do apologise you were not informed of this and will feed this back to the relevant department. Kind Regards

10/10 優異

david (Kitchener)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Newly refurbished. Friendly, helpful staff, convenient to the airport. Had a good meal in the restuarant.
於 2024 年 4 月住了 2 晚
Emma 於 2024年5月6日的回應
Thank you for sharing your lovely review regarding your recent stay with us, we really are grateful of you taking time to leave your feedback. We are glad that you enjoyed your stay with us especially the experience with our friendly and helpful staff. It is great to hear you enjoyed our newly refurbished facilities. We hope to welcome you back in the near future.Kind Regards

6/10 一般

Richard

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
There were literally mice running around in the room. Everything in the room was fine up until that moment. barf!
於 2024 年 4 月住了 1 晚
Emma 於 2024年5月6日的回應
I would like to assure you that we pay careful attention to feedback such as you have provided. Your remarks have been shared with our Hotel Management Team for further review and investigation. I would like to take this opportunity to apologise for any upset this incident has caused. I am certain that the issue encountered will be addressed accordingly.Kind Regards

10/10 優異

Marie (Indialantic)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff … great breakfast comfy and cozy
於 2024 年 3 月住了 1 晚
Emma 於 2024年5月6日的回應
Thank you for your great review, we really do appreciate you sharing it with us. It is always a pleasure to know that we have delivered exceptional service to our guests. We look forward to welcoming you back again whenever your travels bring you back to Manchester Airport.Kind Regards

10/10 優異

Susan

多人同遊
讚好：設施服務
The staff were great and our evening meal was good too.
於 2024 年 4 月住了 1 晚
Emma 於 2024年5月6日的回應
Thank you very much for your lovely review. We are glad that you enjoyed your stay with us especially the experience with our staff and the restaurant. We hope to welcome you back soon.Kind Regards

2/10 很差

Michael graham

家人同遊
The hotel was clean staff were excellent. However It was the worse nights sleep I’ve ever had at a hotel! The bed was awful. So I payed £100 for a sleepless night!!
於 2024 年 4 月住了 1 晚
Emma 於 2024年4月28日的回應
Thank you for sharing your comments with us regarding your recent stay. We do apologise for not meeting your expectations. We know how important a good night's sleep is, and I'm sorry for the let-down. I have relayed your comments to the relevant department. Kind Regards

4/10 欠佳

Gary

伴侶同遊
Only one towel in the room, pillows like breeze blocks. Left in the morning with a damp crook neck.
於 2024 年 4 月住了 1 晚
Emma 於 2024年4月18日的回應
Thank you for taking the time to leave your feedback. We are sorry to hear about these aspects of your stay that disappointed you. We know how important a good night's sleep is, and apologise for the let-down. We will be feeding this back to our Executive Housekeeper.Kind Regards

10/10 優異

Christine

讚好：整潔度、職員與服務和住宿狀況
All around a good experience
於 2024 年 4 月住了 1 晚
Emma 於 2024年4月18日的回應
Thank you very much for your lovely review. We really are grateful of you taking time to leave your feedback.We look forward to welcoming you back again soon.Kind regards

10/10 優異

Norman

讚好：整潔度、職員與服務和住宿狀況
Great refurb food excellent
於 2024 年 4 月住了 1 晚
Charlie 於 2024年4月9日的回應
Thank you for the Great Feedback.

10/10 優異

Martin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff. Well stocked bar. Good restaurant.
於 2024 年 4 月住了 2 晚
Emma 於 2024年4月4日的回應
Thank you for your great review, we really do appreciate you taking the time to leave your feedback. We look forward to welcoming you back again soon.Kind regards

10/10 優異

Michele

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was great, room doors felt like you were entering a college dorm or hospital, but the actual rooms themselves were nice.
於 2024 年 3 月住了 3 晚
Charlie 於 2024年3月28日的回應
Thank you Michele for the great feedback. We will check the door closing system of the room as well.

8/10 不錯

Merryn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff and amenities were great. The food I got for room service could have been better but overall a lovely stay
於 2024 年 3 月住了 1 晚
Charlie 於 2024年3月26日的回應
Thank you for sharing your experience with us, we really do appreciate it.We hope to see you again soon.

2/10 很差

Samuel

不滿：職員與服務
Arrived and despite paying for my room 2 weeks earlier, I got told they had overbooked at check in and they moved me to a different Hotel at midnight, horrendous service
於 2024 年 3 月住了 1 晚
Charlie 於 2024年3月28日的回應
Hi Samuel, Please accept our sincere apologies for the inconvenience caused.

10/10 優異

David

於 2024 年 3 月住了 1 晚
Emma 於 2024年3月29日的回應
Thank you for your feedback.

10/10 優異

Justine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food in The Grill was fabulous. Very helpful staff.
於 2024 年 3 月住了 1 晚
Charlie 於 2024年3月26日的回應
We very much appreciate such excellent feedback from our valued guests such as yourself!

6/10 一般

Andrew

商務旅客
讚好：職員與服務
不滿：住宿狀況
The decor needs an update urgently, especially the corridors. When I was checking out there were carpet fitters coming in, so this may be resolved soon. The heating / air con in my room wasn't working. I was provided with a small oil heater which didn't do much but it was provided very quickly. For my inconvenience I was offered a free Starbucks coffee. Woohoo! The staff were really good so that's a definite plus.
於 2024 年 2 月住了 1 晚
Charlie 於 2024年3月28日的回應
Thank you for the feedback, Andrew

10/10 優異

Elaine

讚好：整潔度、職員與服務、設施服務和住宿狀況
The food choice was excellent and reasonably priced. My room on the ground floor had just been recently refurbished and was very clean .
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for taking the time to share your experience with us. We are glad to note that you enjoyed the stay!Kind Regards, CP Hotel Team

10/10 優異

Susan

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very helpful and friendly
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Hi SusanThanks kindly for the positive review and we will be sure recognise the achievement of the team.Kind Regards, CP Hotel Team

4/10 欠佳

Alan

不滿：職員與服務
Disappointing.
We stayed at this hotel prior to a flight to Singapore. It was not a good start. It was very difficult to find a reasonable way to get to the hotel from the station (even though it is very close). Service was poor, the restaurant was chaotic, I could go on. Suffice to say we will not be staying at this hotel again.
於 2024 年 1 月住了 1 晚

8/10 不錯

michael

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 優異

Pamela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your positive review regarding your recent stay with us. Kind Regards, CP Hotel Team

2/10 很差

Lesley

不滿：職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Dear LesleyThank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit.Kind regards, CP Hotel Team

10/10 優異

Victor

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fodboldtur til Old Trafford
Dejlige værelser. Rigtig god service i tjek ind og restauranten.
於 2024 年 1 月住了 2 晚
Edward K 於 2024年1月26日的回應
Thank you very much for your lovely feedback about your recent stay here at Crowne Plaza Manchester Airport. We are sincerely grateful for your positive comments. It gives us such gratification to hear how much you enjoyed the service you have received. I will certainly pass on your great feedback and kind words to our Crowne Plaza team. We are look forward to welcoming you back!

8/10 不錯

Sittichai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay before holiday
Great first night before holiday trip of a life time, room had a slight problem with shower and staff were amazing gave us a second room and allowed us to use the first thus avoiding repacking to change rooms.
於 2024 年 1 月住了 1 晚
Edward K 於 2024年1月26日的回應
Thank you very much for your lovely feedback about your recent stay here at Crowne Plaza Manchester Airport. We are sincerely grateful for your positive comments. It gives us such gratification to hear how much you enjoyed the service you have received. I will certainly pass on your great feedback and kind words to our Crowne Plaza team. We are look forward to welcoming you back!

10/10 優異

Pamela

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Dear PamelaThank you for sharing your positive review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 優異

Ian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Couldn’t ask for better
A great hotel close to terminal one. The room was massive and very comfortable with a lovely restaurant. The staff were friendly and very helpful. We literally had a 7 minute walk to our check in. Couldn’t ask for more
於 2024 年 1 月住了 1 晚
Edward K 於 2024年1月26日的回應
Dear Ian, we would like to sincerely thank you for taking the time to deliver your excellent feedback to us. It is always a pleasure to know that we have delivered exceptional service to our guests. We really hope to welcome you back in the near future. Many Thanks,

10/10 優異

Brian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Hi Brian We very much appreciate such excellent feedback scores from our valued guests such as yourself!Kind Regards

10/10 優異

Peter

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Hi PeterThank you for sharing your great review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 優異

andrew

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Dear AndrewWe appreciate the positive feedback! We hope to welcome you back to our hotel in the future.Kind Regards, CP Hotel Team

6/10 一般

Simon

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 優異

Kirsty

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Great hotel
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your positive review regarding your recent stay with us. Kind Regards, CP Hotel Team

6/10 一般

diana

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Just teopned and trying hard. But staff need more training and not good enough to say we are still trying to put signs up . Send clients the info needed or put hand signs up to indicate numbers in a corridor. Confusion over bills cos presumably staff and systems are new but the new staff are trying. Rooms very comfortable and well appointed
於 2024 年 1 月住了 1 晚
Edward K 於 2024年1月26日的回應
Hi Diana We aim to create a positive and memorable experience for each guest and apologise that we fell short this time. I am very much grateful for choosing us for your trip. Your thoughts are very much appreciated and I have relayed your comments to our management. I am certain that the issues encountered will be addressed accordingly.

8/10 不錯

S

於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Edward 於 2024年2月13日的回應
Thank you for sharing your review regarding your recent stay with us. Kind Regards, CP Hotel Team

10/10 優異

Thomas Jay

於 2019 年 8 月住了 2 晚

2/10 很差

Karen

不滿：住宿狀況和客房舒適度
I was very short stay 5 hrs, the room was clean but noise from water system constant, a green light maybe notifying the emergent light was charging made the room very light. As I was short stay for 0230 start didn’t request a room change. Upon checking in the manager I presume was assisting the receptionist who May have been new. Did not help with an issue on my points with membership number and advised that I contact website.
於 2021 年 5 月住了 1 晚
Guest Relations 於 2021年6月19日的回應
Dear Karen Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards

6/10 一般

sherralee

Not impressed
The parking cost £45 for 24 hours as there was no signs to say we could pay at reception if we were staying in the hotel for £15. I was told I could not get a refund as the car park was not managed by the hotel. Als the corridor on the floor I stayed on smelled of marajhana, when I pointed this out to the receptionist I was ignored
於 2021 年 5 月住了 1 晚
Guest Relations 於 2021年6月19日的回應
Dear Sherralee Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務和設施服務
They need to improve bathrooms condition . Lighting some not working
於 2021 年 5 月住了 1 晚
Guest Relations 於 2021年6月19日的回應
Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards,

2/10 很差

Javed

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never will stay again i daint turn up rang up n canceld still tooke money out bank
於 2021 年 5 月住了 1 晚
Guest Relations 於 2021年5月11日的回應
Dear Javed Thank you for taking the time to share your experience with us. Kind regards

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度和住宿狀況
I won't give it 4 star hotel
於 2021 年 5 月住了 1 晚
Guest Relations 於 2021年5月11日的回應
Good Day Thank you for taking the time to share your experience with us. We are truly sorry that we have not met your expectations on this visit. We hope that we may have the opportunity to exceed your expectations next time. Kind regards, Guest Relations