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曼徹斯特聯排別墅酒店的評價

4 out of 5
曼徹斯特聯排別墅酒店
101 Portland Street, Manchester, England

評價

8.4

很好

10 分評分，優異；1001 則評價中有 485 則" "
8 分評分，不錯；1001 則評價中有 327 則" "
6 分評分，一般；1001 則評價中有 115 則" "
4 分評分，欠佳；1001 則評價中有 48 則" "
2 分評分，很差；1001 則評價中有 26 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

HAN NI

於 2023 年 5 月住了 3 晚
Pete, Operations Manager 於 2023年5月24日的回應
Thank you Han for leaving us a review. We appreciate you taking the time &Welcome feedback. Best wishes

10/10 優異

CHEUK KEE

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Paul 於 2023年4月14日的回應
Thank you for the 10/10 review Cheuk. It was a pleasure to have you with us at the Townhouse Manchester.Best wishes,Paul & Team.

8/10 不錯

Mingkang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚
Townhouse Hotel Manchester 於 2021年11月18日的回應
Thanks for staying with us, we appreciate your feedback

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
location is near city centre, perfect for shopping
於 2020 年 1 月住了 3 晚
Debbie - Front Of House Manager 於 2020年2月9日的回應
Dear Anonymous, Thanks for the score and comments, looking forward to see you again in our hotel. Kind Regards, Debbie Front Of House Manager

10/10 優異

Tong Yong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Debbie - Front Of House Manager 於 2019年7月10日的回應
Thanks for your score, looking forward to see you again in our hotel

10/10 優異

培珂

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
完美！毫无瑕疵
首先说好的:地理位置满分，距离中国城，市政厅，车站火车站，曼大，市中心，都很近；其次酒店装修很好，设施较新；前台和清洁人员服务态度非常好；我朋友丢了钱包，两天以后返回曼城拿一分未丢；唯一不好的地方就是酒店WIFI访问不了微信等中国网站哈哈哈这个都无关紧要了
於 2018 年 12 月住了 2 晚
Philip Marczak 於 2022年3月18日的回應
Thank You

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚

10/10 優異

sheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
黄金位置
地理位置很好，市中心，隔壁就是热闹的酒吧一条街，离两个车站都是步行可以到，要中转的话，这个酒店很适合。就是晚上有点吵
於 2018 年 9 月住了 1 晚
Philip Marczak 於 2022年3月18日的回應
Thank You

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
Always choose this hotel for its friendly staff, location and comfort!
於 2024 年 4 月住了 1 晚
Kate - FO Manager 於 2024年4月17日的回應
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,

10/10 優異

Timothy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great room, incredible location, highly recommended.
於 2024 年 4 月住了 1 晚
Natasha 於 2024年4月6日的回應
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager

10/10 優異

Ruth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
於 2024 年 3 月住了 2 晚
Natasha 於 2024年4月2日的回應
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager

10/10 優異

Jayne (COVENTRY)

於 2024 年 3 月住了 1 晚
Natasha 於 2024年4月14日的回應
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager

10/10 優異

Stephanie

家人同遊
讚好：職員與服務和住宿狀況
不滿：設施服務
Great customer service and within in walking distance of many businesses.
於 2024 年 3 月住了 2 晚
Natasha 於 2024年3月23日的回應
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 欠佳

stuart

商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
於 2024 年 3 月住了 2 晚
Natasha 於 2024年3月22日的回應
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel with easy access to public transport
於 2024 年 3 月住了 2 晚
Lorna - Guest Service Manager 於 2024年3月13日的回應
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

10/10 優異

Pascal

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tout était parfait. Personnel très accueillant et gentil, très bon hôtel très bien placé dans le centre de Manchester très bon rapport qualité-prix. Petit déjeuner parfait également et copieux merci beaucoup pour ce séjour 👍👍👍👌😉
於 2024 年 2 月住了 2 晚
Natasha 於 2024年2月16日的回應
Hi Pascal, Thanks for your 10 ut of 10 review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to welcoming you back soon. Thanks Natasha - Operations Manager

10/10 優異

Pauline

家人同遊
讚好：設施服務和住宿狀況
Warm welcome. Helpful staff especially as I have mobility issues.
於 2024 年 2 月住了 1 晚
Chris 於 2024年2月8日的回應
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 一般

Mike

讚好：整潔度
於 2024 年 1 月住了 2 晚
Chris 於 2024年2月5日的回應
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

10/10 優異

Yvonne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great reception! staff friendly
於 2024 年 1 月住了 1 晚
Chris 於 2024年1月29日的回應
Dear Yvonne,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 優異

Nicola

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
於 2024 年 1 月住了 3 晚
Chris 於 2024年1月29日的回應
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 優異

Pedro

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
Chris 於 2024年1月29日的回應
Dear PedroThank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Chris 於 2024年1月22日的回應
Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 不錯

RACHEL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
2 night stay.
We have stayed before and were happy to return. My husband was disappointed it was no longer a menu for breakfast but a buffet. He said his was cold, I didnt have any issues. Our key cards kept de-activating so had several trips to reception to resolve this each time. We also had a plumbing issue in our bathroom just as we were going out on our second eve. This couldn't be resolved so we had to use the bathroom in the next room. Not ideal when you need the loo at 5am. No apology the next morning which was a little disappointing.
於 2024 年 1 月住了 2 晚
Phil (FOH Manager) 於 2024年1月21日的回應
Hi Rachel, I am really sorry about the bathroom issue. I did offer your husband a room move but he declined and said that using the room next door was fine. Thank you for your feedback regarding breakfast, I will pass these comments on to the head chef.

4/10 欠佳

Gareth

讚好：整潔度
不滿：職員與服務
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
於 2024 年 1 月住了 1 晚
Phil (FOH Manager) 於 2024年1月19日的回應
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 一般

Julia

Location to Palce theatre
於 2024 年 1 月住了 1 晚
Phil (FOH Manager) 於 2024年1月19日的回應
Thank you for your feedback.

8/10 不錯

Debra

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great find in Manchester
Great find … well priced, good location, friendly and attentive staff and excellent breakfast. Nothing to fault would happily book again.
於 2024 年 1 月住了 1 晚
Phil (FOH Manager) 於 2024年1月19日的回應
Debra, Thank you for your valued feedback. We look forward to welcoming you back in the near future.

10/10 優異

Luis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The place is very good located at the heart of the city. Just 10 minute walk to Oxford-Road train station and 15 minute walk or less to Picadilly Station. There are lots of restaurants and take aways close to the place. City Center is just 5 to 10 minute walk. The hotel is pretty good and personnel very friendly and helpful. The room is spacious and clean. Breakfast is average, I think it should be imporved. Overall stay was grat ! Thanks !
於 2024 年 1 月住了 2 晚
Phil (FOH Manager) 於 2024年1月19日的回應
Luis, Thank you do much for your great review. Our breakfast offer is currently under review and changes will be made in the near future. We hope to see you again soon.

6/10 一般

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Radiator not working in my room, so bitterly cold.
於 2024 年 1 月住了 3 晚
Phil (FOH Manager) 於 2024年1月19日的回應
Thank you for your feedback.

8/10 不錯

Tim

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip
Convenient hotel in centre of the city. Breakfast not brilliant compared to other hotels in the city but staff pleasant and helpful
於 2024 年 1 月住了 1 晚
Chris 於 2024年1月15日的回應
Dear Tim,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 優異

Linda

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Theatre trip with friends
Hotel in great location for theatre trip and easily walkable from Piccadilly train station. Checked in early and left our bags as rooms not ready but we didn’t expect them to be. Staff lovely and helpful throughout the stay. Rooms comfortable and clean although l little warm overnight (personally). Air con a little loud so wouldn’t have slept through. Breakfast was very pleasant and hot. Young lady in restaurant was friendly and very helpful. Only thumbs down in my opinion was the coffee ☕️. Could do with better coffee!! Checkout was as simple as check in and the team at the hotel were as pleasant as our stay.
於 2024 年 1 月住了 1 晚
Chris 於 2024年1月15日的回應
Dear Linda,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

8/10 不錯

charles

商務旅客
讚好：職員與服務
Reasonably priced
Dated hotel room but overall hotel was reasonably priced
於 2024 年 1 月住了 1 晚
Chris 於 2024年1月12日的回應
Dear Charles,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 優異

Rob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Natasha 於 2024年1月10日的回應
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 優異

Donald

於 2023 年 12 月住了 1 晚
Natasha 於 2024年1月10日的回應
Hi Donald, Thank you so much for your 10 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 優異

Donald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Chris 於 2024年1月8日的回應
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

6/10 一般

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Good location and comfortable beds
Nice hotel, very central, so no parking available, so best to consider how much the cost will be if you have a car with you. Bedroom very comfortable, well insulated acoustics from street and neighbouring rooms. But hotel a few years old, so it's fraying around the edges ; shower thermostats not working very well, etc .. but overall a friendly and very well located hotel
於 2023 年 12 月住了 1 晚
Natasha 於 2024年1月10日的回應
Good Afternoon, Thank you so much for your review! We will be sure to take the feedback on board and look into this. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 優異

Raymond

於 2023 年 12 月住了 3 晚
Chris 於 2024年1月8日的回應
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 優異

Micheal

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
於 2023 年 12 月住了 1 晚
Chris 於 2024年1月8日的回應
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 優異

Lucy

伴侶同遊
Loved it
於 2023 年 12 月住了 1 晚
chris 於 2024年1月1日的回應
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

6/10 一般

Jason

於 2023 年 12 月住了 1 晚
chris 於 2024年1月1日的回應
Dear Jason,thank you for your review after your recent stay with us.We hope to welcome you back in the futurethanksChris

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
於 2023 年 12 月住了 1 晚
Chris 於 2023年12月29日的回應
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 不錯

Jodi

讚好：整潔度、職員與服務和住宿狀況
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
於 2023 年 12 月住了 1 晚
Chris 於 2023年12月29日的回應
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 不錯

Eeli

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Natasha 於 2023年12月15日的回應
Hi Eeli, Thank you so much for your review! We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 一般

真實旅客

不滿：住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Natasha 於 2023年12月13日的回應
Thank you for your review! We hope you enjoyed your stay with us .

2/10 很差

Wendy

讚好：整潔度和設施服務
不滿：住宿狀況
Myself and my partner stayed over night at the townhouse Hotel 101 portland Street Manchester M16DF on Monday the 4th November 2023. We checked into the hotel at 4pm and was allocated room number 117, as soon as we entered the room we set the heating system to 24 degrees and the portable radiator to full so when we came back into the room later on that evening the room would be nice and warm. We came back to the room between 10 - 10.30pm and the room temperature was freezing, it felt like a fridge. For some reason the heating system and the radiator had both turned off. We tried to re set the heating and when we retired to bed we had no choice but to sleep in our clothes, we struggled to sleep as we were to cold, it was the most uncomfortable sleep due to the room temperature. Again waking up in the morning and the room temperature was still freezing. It actually was warmer in the corridor than it was in our room. As we went to check out at reception We spoke to the receptionist on duty and placed our complaints and concerns, she apologised to us and she reported the issues to the hotel manager.
於 2023 年 12 月住了 1 晚
Natasha 於 2023年12月13日的回應
Hi Wendy, Thank you for taking the time to write a review! We appreciate your feedback. I apologize for the inconvenience and the unfortunate temperature problem you went through during your stay. The issue was indeed handed over to the manager and we are now following up on this with our maintenance team. Thanks Again

4/10 欠佳

Sioux

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Staff were lovely and accommodating but the facilities and rooms are very tired and need a refit.
Chris 於 2024年2月8日的回應
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit regards out listed property. I will be sharing this feedback with team to improve our service and product.Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best hotel we have stayed in, in Manchester
Best hotel we have stayed in, in Manchester with a very spacious room and the bed and pillows were very comfortable.
於 2023 年 12 月住了 1 晚
Natasha 於 2023年12月7日的回應
Hi John, Thank you for your 10 star review! We are glad you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very impressed with this hotel. Will certainly book again. Everything perfect.
於 2023 年 11 月住了 1 晚
Natasha 於 2023年12月6日的回應
Hi Robert, Thank you so much for your 10 star review. I am glad you enjoyed your stay with us and we look forward to welcoming you back.

8/10 不錯

Chris

於 2023 年 12 月住了 1 晚
Natasha 於 2023年12月6日的回應
Hi Chris, Thanks for your review! We are glad you enjoyed your stay and we look forward to welcoming you back.

10/10 優異

james

於 2023 年 11 月住了 1 晚
Natasha 於 2023年12月6日的回應
Thank you for your 10 star review! We look forward to welcoming you back soon.

6/10 一般

Shaun

伴侶同遊
Our room was freezing. No heating on the coldest night of the year so far. Even though the room was perfectly comfortable our stay was ruined by the freezing temperatures. Reported to staff the following morning but they didn't seem bothered.
於 2023 年 12 月住了 1 晚
Natasha 於 2023年12月6日的回應
Hi Shaun, Thank you for your review! I apologise for letting you down and for the inconvenience caused by the temperature in the room. We will be sure to pass this onto the correct teams to get this rectified. If you did want to follow up on this, please feel free to contact me directly.