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宿霧果園套房酒店的評價

3 out of 5
宿霧果園套房酒店
A.S. Fortuna Street, Bakilid, Mandaue, Cebu

評價

7.0

不錯

10 分評分，優異；151 則評價中有 22 則" "
8 分評分，不錯；151 則評價中有 55 則" "
6 分評分，一般；151 則評價中有 48 則" "
4 分評分，欠佳；151 則評價中有 19 則" "
2 分評分，很差；151 則評價中有 7 則" "

7.4/10 

整潔度

7.8/10 

職員與服務

7.6/10 

設施服務

6.6/10 

住宿狀況

6.0/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚

8/10 不錯

Ann (Taiwain)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
離CIA很近
很舒服的地方、冷氣很涼，服務員有禮貌。離市區很近，買東西很方便，下次去宿霧還是會住這裡。很棒的經驗。也會推薦朋友們去入住。
於 2018 年 5 月住了 3 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2017 年 10 月住了 2 晚
Thank you for staying with us. It is our honor to serve with you.

8/10 不錯

Ryan

讚好：職員與服務
靠近CIA
服務人員態度很好 靠近CIA跟J mall 可是隔音有點差 到底要我寫多少阿煩欸 都已經寫三行了還不讓我交覆

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房间挺大
离机场近 设施需要改进

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
服务很好
前台的美女真的很好， 服务一级棒！就是三星， 设施那些还是一般！

8/10 不錯

真實旅客

讚好：客房舒適度

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

mike (taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Orchard Cebu Hotel
good CP nice service

10/10 優異

Nakanishi

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was good staff were nice limited food service near hotel also they don’t offer some of the things it says it does
於 2024 年 2 月住了 4 晚

6/10 一般

KEON WOO

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚

8/10 不錯

Ronald

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Still under renovation. Staff were nice but careless about towel changes etc.
於 2023 年 3 月住了 1 晚

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Old with musty smell
Hotel was renovating, only 17 rooms are open. Available rooms are old with musty smell. Staff are nice, friendly. Too expensive for this type of accommodation.
於 2022 年 11 月住了 6 晚

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
仕事関係の場所も近く、移動も楽でした。ホテルは、スタッフも笑顔をたやさず良い接客。部屋も清潔でした。ただ、部屋キーを差し込む場所があり、そこにキーがないと電源が全て落ちるため、冷蔵庫や、モバイル機器の充電が不十分でした。トータル80点くらいの評価です。
於 2020 年 3 月住了 5 晚

8/10 不錯

Jargalmaa

多人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Hotel stay
a bit old different than picture on website
於 2019 年 11 月住了 1 晚

8/10 不錯

Camille

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

4/10 欠佳

Katsuhiro

J centre Mall
モールに歩いて10分弱。日本食レストランもあり便利でしょう。中国人、韓国人、日本人の留学生達の一時滞在者多し。土日は隣りの建物から日中からバンドの音うるさいのでちょっと注意すること。アメニティの交換に多少難あり。
於 2019 年 9 月住了 3 晚

6/10 一般

真實旅客

讚好：職員與服務
It was okey. Breakfast was not what I expected. Your website showed property looked awesome but not in actuality. Staff were polite and courteous though.
於 2019 年 9 月住了 3 晚

8/10 不錯

Francisco

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Exploration of the City of Cebu is an eye open
The ladies at the front desk and the security personnels are Very helpful in giving direction to the guest of the hotel.
於 2019 年 7 月住了 3 晚
Shem 於 2019年8月10日的回應
Dear Guest, Thank you for taking time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward seeing you again soon. Best Regards, The Orchard Cebu Hotel and Suites

10/10 優異

Charist Ken

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
shem 於 2019年5月17日的回應
Dear Guest, Thank you for taking time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We are looking forward seeing you again soon. Best Regards,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
日本語ができるスタッフが非常に優しく対応してくれます。
於 2019 年 4 月住了 2 晚
shem 於 2019年5月8日的回應
お客様、 ご滞在を検討していただきありがとうございます。 私たちのスタッフがあなたの滞在を快適にしてくれたことを私はとてもうれしく思います。 また近いうちにお会いできるのを楽しみにしています。 宜しくお願いします、

6/10 一般

真實旅客

讚好：整潔度和職員與服務
部屋は広いがうるさい
部屋の広さは申し分なし。ただし廊下の音が筒抜けで夜でもうるさい。近くにはJセンターがあるが、それ以外は周辺施設も少なくてやや不便。
於 2019 年 4 月住了 1 晚
shem 於 2019年6月3日的回應
お客様、 レビューに時間をかけていただきありがとうございます、私たちはあなたの滞在が満足できなかったことをお詫び申し上げます。 あなたが説明した経験は私達が私達のホテルで持っていたサービスのレベルの特徴ではありません。 あなたからのこのフィードバックは私たちからの教訓として、そして他方であなたの期待を超えるためにもっと私たちのサービスを強化する動機付けとなるでしょう。 ありがとうございました。 宜しくお願いします、

8/10 不錯

JEONG BUM

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Orchard CEBU의 추억
홀로 비즈니스 출장차 Orchard CEBU에 묵었다. 첫번째 방을 배정받았는데 욕조가 깨지고 냉장고가 시원하지 않아 방을 한번 교환했고 만족스런 방으로 교체해 주었다. 그리고 카드 키를 두개를 주어 룸을 방문하기전 에어컨이 작동할 수 있어 시원한 방에 들어갈 수 있었다. J Mall도 가깝고 오피스도 가까워서 아주 좋았다.
於 2019 年 3 月住了 4 晚
shem 於 2019年5月4日的回應
친애하는 손님, 검토 시간을내어 주셔서 감사합니다. 불만족 스럽습니다. 귀하가 묘사 한 경험은 우리가 호텔에서 가지고있는 서비스 수준의 특징이 아닙니다. 귀하의 이러한 피드백은 우리의 교훈으로 설정되며, 한편으로는 귀하의 기대치를 초과하는 서비스를 향상시키기위한 동기 부여가됩니다. 고맙습니다. 친애하는,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was cool nice big size room ac only thing the phone was a little diffcult laundry was little high in cost
於 2019 年 3 月住了 11 晚
shem 於 2019年3月20日的回應
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. This feedback of yours will set as lessons from us and on the other hand a motivation to enhance more our services to exceed your expectations. I’m looking forward on having you again as a guest in our hotel. Thank you. Best Regards,

6/10 一般

YONGEAN

讚好：整潔度、住宿狀況和客房舒適度
조식 꽝
조식은 아예 없는걸로 생각하는게 좋을듯
於 2019 年 1 月住了 2 晚
shem 於 2019年2月9日的回應
친애하는 손님, 검토 시간을내어 주셔서 감사합니다. 불만족 스럽습니다. 귀하가 묘사 한 경험은 우리가 호텔에서 가지고있는 서비스 수준의 특징이 아닙니다. 귀하의 이러한 피드백은 우리의 교훈으로 설정되며, 한편으로는 귀하의 기대치를 초과하는 서비스를 향상시키기위한 동기 부여가됩니다. 고맙습니다. 친애하는,

8/10 不錯

eduardo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We enjoy our stay , beautiful staff , place is not far in center as well
於 2019 年 1 月住了 3 晚
shem 於 2019年2月6日的回應
Dear guest, Thank you so much for your kind words, we really appreciate you taking time out to share your experience with us. We are looking forward to welcoming you soon again to our hotel. Best Regards, Shemae Cabaluna Reservation Officer

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
The hotel staff was helpful,,,the water in the shower was only a hair above being cold. The worst breakfast in a hotel I've ever had. The room itself was ok for the money considering we only needed one night. Would like to have had a face cloth to use in the shower. The breakfast was really bad,,the best part was a couple pieces of toast.
於 2019 年 1 月住了 1 晚
shem 於 2019年2月6日的回應
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. This feedback of yours will set as lessons from us and on the other hand a motivation to enhance more our services to exceed your expectations. I’m looking forward on having you again as a guest in our hotel. Thank you. Best Regards,

6/10 一般

René

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bonne place, mais mal situé
Cette hôtel est situé à environ 30 minutes de l’aéroport. Il n’y a aucun site touristique à voir près de l’hôtel. Il faut prendre un taxi pour se déplacer vers ces sites et la circulation est très lourde de jour comme de soir. Points forts: Personnel de l’accueil et de l’hôtel offre un très bon service. Les chambres sont grande et propre. Douche avec jet de pluie. Chambre propre. Très bon Wi-Fi. Près de centre commercial et d’une épicerie Points à améliorer. Chambre sombre (254) Très peu insonorisé. Climatisation très bruyante. Petit déjeuner inclus infect et peu de choix. C’est le pire déjeuner que j’ai eu de tout mes voyages. En conclusion, si vous voulez vous reposer, c’est bien, mais si vous voulez visiter Cebu, je ne vous le recommande pas.
於 2019 年 1 月住了 4 晚
shem 於 2019年2月9日的回應
Cher invité, Merci d'avoir pris le temps de donner votre avis, nous nous excusons pour votre séjour insatisfaisant. Les expériences que vous avez décrites ne sont pas caractéristiques du niveau de services que nous avons eu dans notre hôtel. Ces commentaires vous serviront de leçons et d’autre part, une motivation pour améliorer davantage nos services afin de dépasser vos attentes. Je vous remercie. Meilleures salutations,

2/10 很差

DAVID (uk)

不滿：整潔度、職員與服務和客房舒適度
RATS !!...with your buffet breakfast!!
Before booking this hotel consider if you don't mind sharing your breakfast buffet with RATS!.After watching a small cockroach crawling across my dining table at breakfast it kinda spoilt my dining experience on the first morning,but this was nothing compared to the horrors of the next morning. To be honest I was already annoyed by the lack of service regarding the wifi.We arrived at 1.30pm on the 13th December 2018,initially we got checked in fast and the room although dark with no real view,it was spacious and clean.I tried to connect to wifi,login denied.I tried a few more times,no luck.So I went to reception,the yoing lady behind desk gave me another printed login password.I tried it,nothing.I thought maybe it was my devise.Another guest was also having problems.The receptionist said she would reboot router.6 hours later after 50 attempts I gave up ,phoned reception again.She did not really offer any apology except saying she would reboot again.I finally got online 6.30 am next day! So,back to breakfast,first morning we went at 6.30am but already most things on offer were already cold,if only someone could invent something to put under the food container,you know ,like a candle.......so instead I ordered an omelette, I thought atleast that would be warm..? So 2nd morning whilst eating we saw 2 large rats run out a whole,I told staff but they didn't seem too concerned. Apon checkout I was told..."write what you like on Hotels.com review"by supervisor!
於 2018 年 12 月住了 2 晚
shem 於 2019年2月6日的回應
Dear Guest, Thank you for taking time to review, we apologize that your stay was unsatisfactory. The experience you described are not characteristic of the level of services that we had in our hotel. This feedback of yours will set as lessons from us and on the other hand a motivation to enhance more our services to exceed your expectations. Thank you. Best Regards,

10/10 優異

Mathias

The room was immaculate and room service was available every morning, but the breakfast that was served in the restaurant needs some variation, it was practically the same breakfast menu every morning
於 2018 年 11 月住了 3 晚
Paul 於 2018年12月20日的回應
Hi, thank you for your feedback. We appreciate the 5 star review. Rest assured, we will advise our concession regarding your breakfast concern.

6/10 一般

真實旅客

不滿：整潔度
従業員の対応は
於 2018 年 10 月住了 7 晚

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
The staff they are very nice except the hotel room. the bath tub is terrible but the room are ok. food are cold so disappointing. and no never wanna stay to this hotel room again.
於 2018 年 9 月住了 8 晚

10/10 優異

Omar (Chicago)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was as expected. Staff was courteous, room was very clean, and the
於 2018 年 9 月住了 3 晚
Joy 於 2018年9月13日的回應
Hi, Thank you for your positive feedback. We appreciate the perfect score as this motivates us to serve you better.

8/10 不錯

Tracy (Indianapolis)

讚好：整潔度、職員與服務和客房舒適度
I was happy with the hotel overall but displeased that they don't serve American food I been to Cebu and other countries quite a lot of times its the first time I ever stayed at hotel that does not serve American food. other than that the hotel was excellent.
於 2018 年 9 月住了 3 晚
Joy 於 2018年9月13日的回應
Hi Tracy, Thank you for the feedback. We apologize for the limited choices for your breakfast experience. Our breakfast served is international. It is a mix of local, American and continental choices that varies everyday. We will try to improve the choices and discuss it with our concessionaire.

4/10 欠佳

Tourist (California)

讚好：職員與服務
不滿：住宿狀況和客房舒適度
The staff service is the only thing that we like. The hotel is hot if you’re not inside you’re room. They issued only one key and it’s also use to power up everything in your room , if you leave your room you need to bring your key. When you return It’s crazy hot inside your room. The water supply for shower is low that makes impossible to take quick shower. The breakfast buffet in my opinion is terrible. The hotel amenities absolutely nothing/terrible. Looks like food being warmed up over and over ever day. If you’re just needing a place to stayand sleep for you’re vacation this will do. But if you like comfortable stay and pleasing invironment there are plenty of other nice hotels here in Cebu that my husband and I found out during our tour here. The room rates is just the same but way nicer than Orchard. One more thing, this hotel i think is highly occupied by foriegn students. I will not recommend this hotel to any of my family or friends. If you book you’re own package trip choose you’re hotel carefully. I guess I didn’t and it’s not cheap either.
於 2018 年 9 月住了 3 晚
Joy 於 2018年9月13日的回應
Hi Mam, Thank you for the review. We acknowledge your concerns. As for the key card concern, you can request a spare card from our Front Office. With regards to the water supply, we had problems for a few days during your stay but is already resolved. As for the breakfast, we will address you concern to our concessionaire but perhaps the food you mentioned were not part of the regular menu but was served for those who want to avail it. Those food items (Korean menus) are being served the whole day since they hava a daily korean buffet for lunch and dinner. Again, thank you for the feedback. Rest assured, we will take note of your concerns and see what we can do to improve it.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚
Joy 於 2018年9月13日的回應
Hi, Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ショッピングモールが近く、一階に日本食レストランもあり便利な場所。たまに、語学学校の生徒と思われる方々が騒がしいのが気になりましたが、部屋はきれいで、フロントの方は相談にすぐ応えてくれたので満足してます。
於 2018 年 8 月住了 5 晚
Joy 於 2018年9月15日的回應
こんにちは、 肯定的なフィードバックありがとうございます。 はい。 私たちは歩いて3分のショッピングモールにとてもアクセスしやすいです。 また、このエリアにはさまざまなレストランが並んでいます。 私たちはあなたの感謝を私たちのスタッフにまで広げ、皆さんにお会いしたいと願っています。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean Hotel
We love to stay their very accessible. One comment only just put some bidet on your c.r the rest is five stars..
於 2018 年 5 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Traveler
1 night stay worked out perfectly...I would stay at the Orchard again....
Paul 於 2018年5月28日的回應
Thank you. We are happy that your stay was perfect. See you soon. :)

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
於 2017 年 12 月住了 5 晚
Thank you for booking with us. Were glad to make you feel comfortable while your staying in our hotel.

6/10 一般

James

讚好：職員與服務和客房舒適度
Adequate for a cheap 1 night stay
Adequate for 1 night and the location was convenient, however traffic on the main road is very bad so not as convenient as expected. The staff were friendly and the room was large but had dated decor. The view from the window was largely blocked off. Very limited breakfast, only a few Filipino options to pick from (as well as rice of course) although to be fair what was available was quite nice.
於 2017 年 9 月住了 1 晚

8/10 不錯

Clyde

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
wifi was not as stable as during my previous stays
於 2017 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Awesome staff!!
Staff is very professional and friendly. The Room was clean but the window looks out to a wall and pipes. Decent value for your money.
於 2017 年 8 月住了 1 晚

6/10 一般

hiro (東京)

讚好：職員與服務
マクタン空港へも近く、モールへも歩いて行ける、不便は感じなかった。
ベレーター内の臭いを何とかして欲しい、乗ると油臭く気持ち悪い。その外は快適でした。今後の改善を期待します
於 2017 年 7 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
No hot water came out so cold shower. Aircon was Old and smelly and breakfast was poor. Hotel staff was nice.
於 2017 年 7 月住了 2 晚

10/10 優異

Arnold

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Suprisingly Pleasant Stay
We stayed in the hotel because it was near the location where our Summer Party will be. The hotel was able to accommodate our early check-in request. Rooms were spacious and had good lighting. Bedding's were also very comfortable and had a lot of pillows. A very good hotel to stay at in Mandaue City.
於 2017 年 6 月住了 1 晚