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無限大樓套房酒店的評價

3 out of 5
無限大樓套房酒店
106 HV Dela Costa Street, Cor. LP Leviste Street, Salcedo Village, Makati

評價

8.0

很好

10 分評分，優異；170 則評價中有 69 則" "
8 分評分，不錯；170 則評價中有 55 則" "
6 分評分，一般；170 則評價中有 25 則" "
4 分評分，欠佳；170 則評價中有 12 則" "
2 分評分，很差；170 則評價中有 9 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

WEIWEN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
商务旅游都合适。
交通便利，楼下餐厅很多，附近都有很好的安全感，晚上10点多转转，也很好。 房间大，设备比大陆要老旧许多，但是感觉比较干净。 去购物，有大shopping center，缓缓的走过去15分钟。商务旅行都合适。
於 2019 年 11 月住了 4 晚
Lai Lopez 於 2019年12月10日的回應
Thank you very much, Mr Weiwen. We hope you will visit us again soon.

8/10 不錯

CHENGYEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房子很大，景觀很好，早餐好吃
一開始入住沒有弄好，說找不到我們訂位紀錄，check-in 花了一些時間。建築屋的排風相通，應該是有其他戶在抽煙，客廳可以聞到煙味。
於 2019 年 5 月住了 2 晚
Emy Hernandez 於 2019年5月30日的回應
Dear Ms. Chengyen Yu, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We apologize for inconveniences you faced during your stay. We hope that you will give us another chance to prove our worth and that we have the capability to serve you better in the future. Thank you and have a nice day!

10/10 優異

pai-li

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GOOD
於 2018 年 7 月住了 3 晚

10/10 優異

JAMES

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚

8/10 不錯

Abdulla

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
We asked for an extra bed, most places will give you one for free or for a small charge. This hotel doesn’t do that. It is sad.
於 2024 年 1 月住了 2 晚

10/10 優異

Barry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good value
於 2024 年 1 月住了 2 晚

6/10 一般

M issam

於 2023 年 12 月住了 1 晚

2/10 很差

Justin

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
The following are the pointers on why you should avoid this hotel: 1) Upon arriving early, I did requested an early check in if possible however the receptionist mentioned that check in could only be done at 3pm therefore I wandered around the area until 1.30pm to reach back to the hotel. At the hotel I waited at the lobby sofa area as I’m still early but to my surprise is that there were two travellers able to check in with ease. Once the travellers checked in, the receptionist reluctantly told me that they can help me to do the check in. 2) Once they processed the check in, they told me that at my floor level 30. The lift up & down button is spoilt therefore will need to call the receptionist from the hotel room in order to go down which is really a hassle. 3) In the hotel room, I’m shocked to see that there were only 1 bathing towel (even though I booked the room for 2 pax) with no floor mat which is a slip trip fall hazard, not only that all this were not available. The hotel room fridge was not in too & the receptionist confirmed that it’s a false advertisement as shown in the Expedia apps. By the way, the room that I booked was a deluxe room. It was such a bad experience that I checked out on the day (at evening time) that I checked in. To Expedia, do kindly look into this seriously to advertise what is the actual services that the hotel can provide

4/10 欠佳

Joseph

不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was not clean. Requests to more towels was only met after a lot of arguing. You need to call the lobby for them to send the lift up because the button or something does not work. Breakfast is advertised as available but there is none. This hotel is too expensive for what they are offering. I have had way better for much less here in the Philippines.
於 2023 年 11 月住了 1 晚

2/10 很差

brian

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
2 elevators but only one elevator worked but didnt go to 30th floor when called,had to go down to 28th floor to get elevator to lobby..if they knew this was a problem why put visitors on the 30th floor?..asked for compensation of free breakfast but of course they wouldnt buy...BEDBUGS!!!..Im covered in bites...no fridge in room..no coffee/tea/kettle like most hotels around the world..no glasses..had to ask for hand/face towels..only had large bath towels..no ice in the building..airport transfer is 1600 pesos..taxi is less than 1/2 that..AND the sheets got soiled but got charged 1800 pesos for laundry...this hotel does not care about you..find another hotel there are lots in the area.infinity towers can kiss my A**.SCREW YOU!
於 2023 年 11 月住了 4 晚

8/10 不錯

MELCHOR

家人同遊
讚好：整潔度、職員與服務和住宿狀況
CBD location makes shopping and dining conveniently accessible.
於 2023 年 10 月住了 20 晚

8/10 不錯

RODERICK

商務旅客
讚好：職員與服務
old and rundown. needs renovation especially elevator.
於 2023 年 11 月住了 1 晚

2/10 很差

Lolita

不滿：整潔度、職員與服務和住宿狀況
Liked the location.. Didn't liked some domestic staff attitude.. Improper dealings with customer. Needs proper domestic trainning
於 2023 年 9 月住了 10 晚
Customer Service Team 於 2023年10月20日的回應
Thank you for taking the time to give us a review and we have noted you concern and escalate this to management. Moreover, we will be more than happy if you could elaborate your concern so we could address the specifics. We look forward hearing from you.

6/10 一般

Craig

於 2023 年 9 月住了 1 晚
Customer Service Team 於 2023年10月20日的回應
Thank you for taking the time to give us a rating.

10/10 優異

Adam

讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome service
於 2023 年 9 月住了 20 晚
Customer Service Team 於 2023年10月20日的回應
We appreciate an excellent rating! We hope you see you again soon!

10/10 優異

Emmylou

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice
於 2023 年 9 月住了 3 晚
Customer Service Team 於 2023年10月20日的回應
We appreciate an excellent rating! We hope you see you again soon!

10/10 優異

Luzviminda

於 2023 年 7 月住了 3 晚
Customer Service Team 於 2023年10月20日的回應
We appreciate an excellent rating! We hope you see you again soon!

2/10 很差

YUKA

親子同遊
不滿：整潔度、職員與服務和設施服務
空港まで迎えに来てもらえるようにホテルとメールのやり取りをしていたのですが、当日迎えに来てくれず、本当に困りました。 その件を伝えても悪びれず様子もなく、「運転手、来なかったのー。」みたいな感じでした。 また、トランクを持って出かけ、帰ってきた時に、「新しい人が泊まるなら追加で払うように。」と言われました。 誰も新しくないので、「最初から泊まっていた。」と伝えると、「確認する。」と言われ、確認後、「thank you」としか言われず••• 「謝って」と言ったら、謝りました。 とにかく、散々なホテルだったので 2度と泊まりません。
於 2023 年 8 月住了 5 晚
Customer Service Team 於 2023年8月23日的回應
Thank you for sending your review. We are sorry about your airport transfer as no availability of car during the time that you confirm your transfer moreover we suggest you notifying us in advance so we can arrange accordingly.

2/10 很差

Karl ter

商務旅客
不滿：職員與服務、設施服務和住宿狀況
3pm check in?
於 2023 年 7 月住了 2 晚
Customer Service Team 於 2023年8月2日的回應
Hi Kar Ter,This is a guest feedback box and not an inquiry box hence I guess that you made a mistake putting your inquiry here. Anyway, check-in time is between 2-3PM.

10/10 優異

YOUNGKI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚
Customer Service Team 於 2023年6月30日的回應
Thank you for sending a 10 out 10 rating. We appreciate that you enjoyed your stay with us. We hope to see you again soon.

8/10 不錯

Daryl

讚好：整潔度、職員與服務和客房舒適度
THUMBS UP
Are they perfect? no, but who is? The staff was amazing. If something wasn/t right (hot water), they reset it to work just fine quickly. They cleaned the suite daily with a smile, and everyone gave a welcome home feeling. If we were gone and they cleaned they turned off AC... Small inconvenience, but i understand caring about environment and applaud them. Now the bathroom could use a remodel, but overall a clean, bug free place to stay, with a warm caring can-do staff. I would stay here again in a heartbeat. 24hr/7day doorman and locked lobby for security, and an incredible whole food organic restaurant adjoined to the hotel.
於 2023 年 5 月住了 8 晚
Gilbert 於 2023年5月31日的回應
Dear valued guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be amazing and that they were able to quickly resolve any issues that arose during your stay. We are also glad to hear that you appreciated our efforts to be environmentally conscious by turning off the AC when cleaning.We appreciate your feedback regarding the bathroom and will take it into consideration for future renovations. We are happy to know that you found your suite to be clean and bug-free, and that you felt secure with our 24/7 doorman and locked lobby.It is wonderful to hear that you enjoyed the organic restaurant that is attached to our hotel. We are glad that you had a great experience and would be honored to have you stay with us again in the future.Warm regards,From the entire Infinity Team

8/10 不錯

Tadashi

讚好：整潔度和職員與服務
The room is specious and comfortable. Staff members are friendly. One problem was the elevator. I stayed on the 17th floor. The button to call the elevator to go down didn't work. People on the floor had to push button for going up. If you were lucky, no one was on it and you could smoothly go down. If you were not, you needed to go up with them. After they got off, you could finally go down, which was quite annoying. However, I enjoyed my stay. I'll definitely book this hotel again when I visit Makati.
於 2023 年 5 月住了 4 晚
Gilbert 於 2023年5月24日的回應
Dear Mr Tadashi,Thank you for taking the time to share your feedback with us. We are delighted to know that you found our room spacious and comfortable, and that our staff members were friendly. However, we apologize for the inconvenience caused by the elevator button not working properly. We understand how frustrating it can be to have to wait for the elevator and we assure you that we are working on resolving this issue as soon as possible.We appreciate your understanding and are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Makati.Best regards,Duty Manager

10/10 優異

Loxavier Francis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Gilbert 於 2023年5月24日的回應
Dear Mr Francis,Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you gave us a 10 out of 10 rating! It is always our goal to provide our guests with exceptional service and a memorable experience, and we are delighted to know that we were able to exceed your expectations.We appreciate your positive feedback and hope to welcome you back to our hotel soon.Best regards,Hotel Management

8/10 不錯

Dewayne

讚好：整潔度、職員與服務和住宿狀況
Love the front desk people. They were awesome, especially the door guys. They were very attentive and answered a lot of my questions. There was not too much to be unhappy about. It's a great place. Will stay there again
Gilbert 於 2023年5月19日的回應
Dear Mr. Dewayne,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you loved our front desk staff and door guys, and that they were able to provide you with exceptional service during your stay. We are glad that you found our hotel to be a great place and that you plan to stay with us again in the future.We appreciate your kind words and hope to have the pleasure of welcoming you back soon.Best regards,Duty Manager

10/10 優異

Gregory

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very Nice
Spacious rooms. Clean and Comfortable. Close to bars and restaurants.
於 2023 年 5 月住了 5 晚
Customer Service Team 於 2023年5月17日的回應
Thank you for sending your review. We hope we'll see you again soon!

10/10 優異

Patricia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderfully spacious rooms
Wonderfully spacious rooms. The King Studio came with a tub and shower, a kitchenette including plates, silverware, glasses, microwave, electric burner, and a electric tea kettle. Great location and affordable. I will definitely come back.
於 2023 年 5 月住了 2 晚
Customer Service Team 於 2023年5月17日的回應
Thank you for taking the time to give us a review. We appreciate that you enjoyed your stay with us.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Customer Service Team 於 2023年5月17日的回應
Thank you for your rating!

6/10 一般

Robert

不滿：職員與服務、設施服務和住宿狀況
What state is infinity hotel for five days in that time I thought the restaurant/coffee shop was excellent. I thought the service I’m room service for cleaning of the rams was very poor. At anyone time. They could’ve been up to 9 staff behind the front counter, and no one knew what was going on, very very poor, they obviously need a senior person to kick them in the shape. Just because you have eight young ladies behind the counter, all of them on their phones another them, knowing what problems there are absolutely me up, amazed me, at the same time I was into different rooms both times. The toilets didn’t work correctly. It was near impossible to flush the toilets , the linen was basically worn out, and quite often after room service. They would even forget the towels or put in one towel only. And as for only having one lift working, why question is will it stay like that for the rest of the buildings life,? I was actually intrigued, you come to this hotel nice for you lots of staff, but the rooms weren’t really clean and as for the inside of the Lift floor look like it never been cleaned and everyone’s using a lift. Why can’t it be clean properly ? It is just a typical Philippines hotel manpower coming out everywhere, but not being utilised. Obviously management needs to have a good hard look or maybe a different nationality of management needs to be put in place someone with some serious experience. Finally i Would stay there again, mainly because the size of the rooms
於 2023 年 4 月住了 1 晚
Customer Service Team 於 2023年5月18日的回應
Thank you for sending your review. We will escalate this to the relevant department to ensure that will be taking care of and make sure of the improvements.

4/10 欠佳

Sushanta

商務旅客
不滿：住宿狀況
The property is very old.
於 2023 年 4 月住了 4 晚
Customer Service Team 於 2023年5月17日的回應
Thank you for sending your review. Yes, indeed the property is old. Hoping that you could have provided a more elaborate review so we can take actions on the part that we may need improvement. We still hope that we'll see you in your future stay.

10/10 優異

Craig

讚好：整潔度、職員與服務和設施服務
The staff were fantastic! Especially the women at the front desk! They helped me a great deal on my transportation, and all other needs. Always with a smile, very courteous, and very efficient!!! Because of all of them, i would definitely return! Excellent service
於 2023 年 4 月住了 3 晚
Rose 於 2023年4月14日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 不錯

Vanessa

家人同遊, 伴侶同遊
讚好：職員與服務和住宿狀況
Hotel suite we booked was spacious and a breath of fresh air compared to the cramped rooms we've been booking for around the same price point. Overall a pleasant experience however I feel it was lacking in just a couple of amenities and cleanliness which would've taken it from a 4/5 to a 5/5. By far my biggest issue was the dead roach found right behind the front door after coming into the room. I don't think it was an infestation as I did look around for any other signs of life and was unsuccessful. Overall a pleasant stay 8/10 for sure if you have a family the suites are spacious and inviting.
Rose 於 2023年4月14日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, And we apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience

6/10 一般

salim

讚好：整潔度、職員與服務和客房舒適度
Friendly staff, great bed and blackout curtains...
Staff were great, but hotel was a little run down. Just showing age. But had a great bed and great blackout curtains. Aircon worked in the bedroom buy not the living room. I didnt ask them to fix is because frankly, I dont believe its possible to fix very easily and it wasnt very important to me. Also, the place was full of cockroaches. Like one night I had to kill 6 or 7 cockroaches. It was absolutely infested with cockroaches, the cleaning staff spray, but they were just unbeatable. I bought my own spray and I would just cover the bathroom and kitchen area in roach spray, and that reduced them to a point where I had to kill only 2 or 3 per day. Don't stay here if you dislike cockroaches.
於 2023 年 3 月住了 10 晚
Rose 於 2023年4月14日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, And we apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience

10/10 優異

Herminia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable stay
於 2023 年 2 月住了 3 晚
Rose 於 2023年3月23日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

10/10 優異

Zvi

於 2023 年 2 月住了 2 晚
Rose 於 2023年3月23日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unfortunately I wouldn’t stay this hotel anymore. It’s takes long time for check in and check out. Room is ok, but no bath mat and hand towel, hair drier. After all, they are charging 500peso when check out, because there is some stain of coffee on the bed. I really don’t understand why they are charging such a stain, this is normal case happen. Very disappointed.
於 2023 年 2 月住了 2 晚
Rose 於 2023年3月23日的回應
We apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience.

8/10 不錯

Pedro

讚好：職員與服務
Accessibility to restaurants and malls. Although the unit was big, the bathroom is a mess. The shower area is moldy which I pointed out to the cleaning crew. One huge problem: cockroaches- they’re everywhere. Don’t turn the lights off. If you do, that’s when they all come out. I told the cleaning crew and front desk about it and they basically said that they cut back on pest control services. So moving to anothe room and different floor won’t solve it. I will not stay here again and will not recommend to anyone.
於 2023 年 1 月住了 7 晚
Rose 於 2023年3月23日的回應
We apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience.

6/10 一般

Magnus

家人同遊
讚好：整潔度和客房舒適度
Not good, not bad
Nice big two room apartment. Toilet was broken, just hot water for two minutes, then cold. Breakfast was at the restaurant next door which was according to themselves s healty semi vegan alternative, and of course the breakfast was really bad. Not for westerners but filipinos probably like it...
於 2023 年 1 月住了 1 晚
Rose 於 2023年3月23日的回應
Thank you for your reviews and We apologize if you felt that our service fell short of your standards. We take all feedback seriously, and we sincerely regret any trouble our errors may have caused. In the future, we'll put more effort into developing our service so that we can always deliver a high-quality experience.

10/10 優異

Perla

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and very inconvenient. Very safe too!
於 2023 年 1 月住了 1 晚
Rose 於 2023年3月23日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

10/10 優異

tina

商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 4 晚

8/10 不錯

Cameron

於 2022 年 11 月住了 8 晚
Rose 於 2023年3月23日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

4/10 欠佳

brandon

讚好：整潔度
Cold water , Different prices
Water never warm up regardless of running like sign says. Arrive at room they charge 85 dollars instead of 70 dollars. Something aint right . clerk "taxes 😏😏
於 2022 年 11 月住了 1 晚

6/10 一般

Malcolm

讚好：職員與服務
不滿：整潔度
Too many cockroaches in my room. I asked for room to be cleaned and new towels and sheets, I got a quick clean but no new sheets.
於 2022 年 11 月住了 5 晚

10/10 優異

Monica Hinacay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
super
fantastisk ophold selvom det kun var 2 overnatninger og fin service dejligt pool område kommer gerne igen næste gang
於 2022 年 11 月住了 2 晚

10/10 優異

Carl

於 2022 年 11 月住了 1 晚
Rose 於 2023年3月23日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 不錯

David

讚好：職員與服務和設施服務
Property wasnt bad. Could use a lil work on the detail. It was good value for the money. There are few close places to eat. Transportation not really close . Staff was helpful and nice.

8/10 不錯

Matthew (San Antonio)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pretty handy to Greenbelt/Glorietta malls. Suite was very spacious, ideal for group of 6 friends. Breakfast advertised as "Continental", but actually much more than that. Two negatives we noticed - bathroom had a number of small cockroaches crawling around, and the vinegar sauce for the longanisa sausage made 2 of our party throw-up after eating it on the 2nd day (but all other food was great).
於 2022 年 10 月住了 2 晚

4/10 欠佳

Jarrett

不滿：職員與服務、住宿狀況和客房舒適度
Sad Times
The laundry was broken, AC didn’t work inside the gym, and half of the treadmills were broken, half of the free breakfast options were not available, staff was dismissive and passive aggressive
於 2022 年 10 月住了 10 晚

8/10 不錯

Deepak

於 2022 年 9 月住了 5 晚
Rose 於 2023年3月23日的回應
Thank you so much for your review! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

8/10 不錯

Kenneth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was good
於 2022 年 7 月住了 14 晚
Rose 於 2023年3月23日的回應
Thank you so much for your compliments! We're delighted to hear that our hotel is a great fit for you, and we hope to have the opportunity to host you again in the future.

6/10 一般

Carmen

多人同遊
於 2022 年 9 月住了 2 晚