Dear valued guest,
Thank you for taking the time to share with us your valuable feedback. We are delighted to see your high rating and know that it is reflective of the service we provided you. It's been a pleasure to host your stay and we look forward to welcome you back in the nearest future.
10/10 優異
真實旅客
2019年8月6日
真實旅客
於 2019 年 8 月住了 1 晚
Pan Pacific Manila 於 2019年8月8日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 5-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
8/10 不錯
真實旅客
2019年6月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 6 月住了 5 晚
Pan Pacific Manila 於 2019年7月1日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 8-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
8/10 不錯
真實旅客
2019年6月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 6 月住了 1 晚
Pan Pacific Manila 於 2019年6月27日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 8-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
10/10 優異
Siu Ying
2019年6月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Service
Good Service, hotel room is clean and tidy.
Siu Ying
於 2019 年 6 月住了 3 晚
Pan Pacific Manila 於 2019年6月19日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 10-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
Dear valued guest,
Thank you for taking the time to share your rating. We are delighted to know that you had a wonderful hotel experience and that you enjoyed our modern comfort and service excellence.
8/10 不錯
Siu Ying
2018年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wait too long for a Room until 6pm!!!!
Hotel service is Good but its a bit Old already!!! Another thing I need to stress is ...... we needed to wait at the Lobby from 4pm to 6pm to get a Room which is Unacceptable!!!
Siu Ying
於 2018 年 10 月住了 3 晚
Pan Pacific Manila 於 2018年10月29日的回應
Dear valued guest,
Thank you taking the time to write a review following your recent stay with us.
We are delighted to see your 4-star rating with us. It is unfortunate though that you experienced shortfall on your check in time experience. Your feedback and patronage is important to us and we shall share your concerns to our team for the purpose of improving our services. In the meantime, should there be any other concerns you wish to relay to us, please feel free to contact us at your earliest convenience.
6/10 一般
YAN YING
2018年7月4日
讚好:整潔度
不滿:職員與服務
YAN YING
於 2018 年 6 月住了 3 晚
Pan Pacific Manila 於 2018年7月5日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 3-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.
10/10 優異
真實旅客
2018年5月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 5 月住了 3 晚
Steph Cabrejas, Marketing Manager 於 2018年5月25日的回應
Dear valued guest,
Thank you for taking the time to share your kind feedback following your recent stay. We are delighted to read that you had a wonderful hotel experience and that you truly enjoyed our modern comfort and excellent Butler service. We look forward to the pleasure of welcoming you back again.
10/10 優異
Kwong yiu
2017年11月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kwong yiu
Dear valued guest,
Greetings from Pan Pacific Manila.
We are delighted to see your 5-star rating with us.
Thank you and we look forward to welcoming you again at the first and finest butler hotel in the Philippines.
Dear valued guest,
Thank you for taking the time to share with us your feedback. We are glad to read that you were impressed with location of our hotel. It is indeed that Rizal Park is one of the tourist attractions near our hotel. We are all looking forward to having you stay with us again.
8/10 不錯
YUAN-CHIN
2017年10月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YUAN-CHIN
Dear Mr Yuan Chin,
Thank you for electing to stay with us, and thank you for taking the time to provide your valuable feedback.
We are delighted to see your 4-star rating with us.
It's been our pleasure to host you and we look forward to having you back soon.
Dear Valued Guest,
Thank you for taking the time to express your concerns. It is with deep regret to read about the shortfalls you have come to experience during your stay with us. We have shared your feedback with the team and ensure that retraining will be conducted to our Butlers. We value your feedback and we hope to have another opportunity to host you again. Trust that this will not be the end, but a start to our creation of memorable hotel experience with you. Thank you for choosing to stay with us and we look forward to welcome you back in the nearest future.
6/10 一般
Ching Hsien
2017年8月18日
讚好:整潔度和職員與服務
大概良好
網路常終斷
Ching Hsien
Dear valued guest,
Thank you for taking time to share your kind feedback on Hotels.com following your recent stay at Pan Pacific Manila.
It is unfortunate though that you experienced shortfall on your internet experience.
Rest assured we have escalated this concern to the respective department.
We hope that you will stay with us again when you are in Manila. Again, thank you for your comments and rest assured that we will share it to our team.
Dear valued guest,
Thank you for taking the time to share your kind feedback following your recent stay with us. We are delighted to read that you wonderful hotel experience and that you truly enjoyed the convenience of our location, our excellent Butler service, and modern comforts. It's been a pleasure to be of service to you and we look forward to welcome you back in the nearest future.
4/10 欠佳
chun wai winny
2017年4月1日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Not really hapoy to stay this hotel , front office staff not helpful , when i check in i just requested one of staff helping to mske a 1 local call but he was not willing to help( due to my phone somthing problem cannot work so i am asking help) but eventually so disappointed and my roome the toilet boil water cannot flush away, cannot imagine that is 5 * hotel anyway ....
chun wai winny
Stephanie Cabrejas 於 2017年4月4日的回應
Dear valued guest,
It is with deep regret to learn about the shortfalls on some of the service that you have come to expect from us. Rest assured that we treat this matter seriously and that we shall take necessary actions to address the areas of concern. We hope you will give us another chance to show you the excellent service our hotel was known for on your next visit.
Stephanie Cabrejas - Asst. Manager for Marketing 於 2016年9月27日的回應
Dear valued guest,
Thank you for taking the time to write a review following your recent stay at Pan Pacific Manila. Indeed, "Seeing is Believing" and we are delighted that we were able to exceed your expectations with our services. Glad that you truly enjoyed our spacious rooms and the modern comforts of our facilities.
We are all looking forward to having you stay with us again.
Stephanie Cabrejas - Asst. Manager for Marketing 於 2016年2月19日的回應
Dear valued guest,
Thank you for taking time to share with us your experience at Pan Pacific Manila. We are happy to learn that you find our hotel's proximity to nearby shopping malls as well as our valet service convenient. You kind compliment on our buffet selection and our Butler's warm and cordial disposition is truly rewarding.
It's our pleasure to have you and we look forward to welcoming you back soon.
Fantastic employees, just a joy everyday. I may please suggest that the room attendant does not leave the toilet seat up to please follow one of the tenets of proper feng shui. Thank you
Paul A.
於 2024 年 4 月住了 5 晚
10/10 優異
Dan
2024年4月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great design and comfortable lobby with an award winning restaurant, best pastry chef and coffee station .
Food at restaurant could be better and with more International cuisine choices
ANDREW
於 2024 年 2 月住了 4 晚
10/10 優異
Kiyoshi (Shikigun Tawaramotocho)
2024年2月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
プールが適度な大きさで良い
Kiyoshi
於 2024 年 2 月住了 1 晚
10/10 優異
Makoto
2024年2月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check-in was very smooth, the room was clean, shower, and amenities were also good. I was satisfied while I stayed. I will stay next time again.
Makoto
於 2024 年 1 月住了 5 晚
10/10 優異
LILIBETH
2024年2月4日
讚好:整潔度、職員與服務和住宿狀況
Amazing staff ! Super nice and neat bathroom! Kinda all good looking hotel guests! Near to Robinson's place! 400 pesos by Grab to High Street in TAGUIG
FOOD and drinks are expensive though! Over all we did love our stay!
LILIBETH
於 2024 年 1 月住了 1 晚
10/10 優異
Peter (La Verne)
伴侶同遊
2024年1月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful lobby. Outstanding courtesy and service. Breakfast buffet was excellent. Room was good as expected. Surrounding area is a sharp contrast. Even walking one block - be careful to not trip - be careful to avoid cars and jeepneys.