露台/庭院

喜來登馬尼拉海灣酒店的評價

5 out of 5
喜來登馬尼拉海灣酒店
M. Adriatico corner Gen. Malvar Streets, Manila, Manila

評價

9.0

卓越

10 分評分,優異;1001 則評價中有 572 則" "
8 分評分,不錯;1001 則評價中有 340 則" "
6 分評分,一般;1001 則評價中有 55 則" "
4 分評分,欠佳;1001 則評價中有 19 則" "
2 分評分,很差;1001 則評價中有 15 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Siu Ying

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 3 晚
Stephanie Cabrejas, Asst. Marketing Manager 於 2019年8月15日的回應
Dear valued guest, Thank you for taking the time to share with us your valuable feedback. We are delighted to see your high rating and know that it is reflective of the service we provided you. It's been a pleasure to host your stay and we look forward to welcome you back in the nearest future.

10/10 優異

真實旅客

於 2019 年 8 月住了 1 晚
Pan Pacific Manila 於 2019年8月8日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 5-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 5 晚
Pan Pacific Manila 於 2019年7月1日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 8-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Pan Pacific Manila 於 2019年6月27日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 8-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.

10/10 優異

Siu Ying

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Service
Good Service, hotel room is clean and tidy.
於 2019 年 6 月住了 3 晚
Pan Pacific Manila 於 2019年6月19日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 10-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.

8/10 不錯

真實旅客

於 2019 年 2 月住了 2 晚
Stephanie Cabrejas- Asst. Marketing Manager 於 2019年4月1日的回應
Dear valued guest, Thank you for taking the time to share your rating. We are delighted to know that you had a wonderful hotel experience and that you enjoyed our modern comfort and service excellence.

8/10 不錯

Siu Ying

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wait too long for a Room until 6pm!!!!
Hotel service is Good but its a bit Old already!!! Another thing I need to stress is ...... we needed to wait at the Lobby from 4pm to 6pm to get a Room which is Unacceptable!!!
於 2018 年 10 月住了 3 晚
Pan Pacific Manila 於 2018年10月29日的回應
Dear valued guest, Thank you taking the time to write a review following your recent stay with us. We are delighted to see your 4-star rating with us. It is unfortunate though that you experienced shortfall on your check in time experience. Your feedback and patronage is important to us and we shall share your concerns to our team for the purpose of improving our services. In the meantime, should there be any other concerns you wish to relay to us, please feel free to contact us at your earliest convenience.

6/10 一般

YAN YING

讚好:整潔度
不滿:職員與服務
於 2018 年 6 月住了 3 晚
Pan Pacific Manila 於 2018年7月5日的回應
Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to see your 3-star rating and to know that you had a great time with us. It's been a pleasure to be of service to you and we look forward to welcome you back soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 3 晚
Steph Cabrejas, Marketing Manager 於 2018年5月25日的回應
Dear valued guest, Thank you for taking the time to share your kind feedback following your recent stay. We are delighted to read that you had a wonderful hotel experience and that you truly enjoyed our modern comfort and excellent Butler service. We look forward to the pleasure of welcoming you back again.

10/10 優異

Kwong yiu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dear valued guest, Greetings from Pan Pacific Manila. We are delighted to see your 5-star rating with us. Thank you and we look forward to welcoming you again at the first and finest butler hotel in the Philippines.

8/10 不錯

John (馬尼拉)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
市區的好飯店
飯店位置不錯,一個街口就有羅賓森賣場,換錢建議到賣場內換,會比路邊的匯率好,離Rizal park走路還能到,晚上一定要去水舞。
於 2017 年 10 月住了 3 晚
Pan Pacific Manila 於 2017年11月7日的回應
Dear valued guest, Thank you for taking the time to share with us your feedback. We are glad to read that you were impressed with location of our hotel. It is indeed that Rizal Park is one of the tourist attractions near our hotel. We are all looking forward to having you stay with us again.

8/10 不錯

YUAN-CHIN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dear Mr Yuan Chin, Thank you for electing to stay with us, and thank you for taking the time to provide your valuable feedback. We are delighted to see your 4-star rating with us. It's been our pleasure to host you and we look forward to having you back soon.

8/10 不錯

judy (Hong Kong)

讚好:職員與服務和客房舒適度
早餐比往年略為遜色
以往早餐是豐富 及非常吸引 但現在的早餐供應略為遜色 第二天享用早餐時已沒有新鮮感 連續兩日享用早餐時都有職員用掃把清潔地氈 塵埃飛天 十分不合衛生
於 2017 年 10 月住了 2 晚
Pan Pacific Manila 於 2017年10月19日的回應
Dear Valued Guest, Thank you for taking the time to express your concerns. It is with deep regret to read about the shortfalls you have come to experience during your stay with us. We have shared your feedback with the team and ensure that retraining will be conducted to our Butlers. We value your feedback and we hope to have another opportunity to host you again. Trust that this will not be the end, but a start to our creation of memorable hotel experience with you. Thank you for choosing to stay with us and we look forward to welcome you back in the nearest future.

6/10 一般

Ching Hsien

讚好:整潔度和職員與服務
大概良好
網路常終斷
Dear valued guest, Thank you for taking time to share your kind feedback on Hotels.com following your recent stay at Pan Pacific Manila. It is unfortunate though that you experienced shortfall on your internet experience. Rest assured we have escalated this concern to the respective department. We hope that you will stay with us again when you are in Manila. Again, thank you for your comments and rest assured that we will share it to our team.

10/10 優異

ting yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務親切附近便利的飯店
優點 服務親切 早餐好吃選擇多 前後都有便利商店 買水方便 一樓還有咖啡廳 有迎賓飲料 離附近商場很近 走路不用5分鐘 缺點 打掃可以再更確實一些 住三晚 一天忘了補東西 兩天的浴缸沒有打掃乾淨 泳池有點小
Stephanie Cabrejas 於 2017年4月7日的回應
Dear valued guest, Thank you for taking the time to share your kind feedback following your recent stay with us. We are delighted to read that you wonderful hotel experience and that you truly enjoyed the convenience of our location, our excellent Butler service, and modern comforts. It's been a pleasure to be of service to you and we look forward to welcome you back in the nearest future.

4/10 欠佳

chun wai winny

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Not really hapoy to stay this hotel , front office staff not helpful , when i check in i just requested one of staff helping to mske a 1 local call but he was not willing to help( due to my phone somthing problem cannot work so i am asking help) but eventually so disappointed and my roome the toilet boil water cannot flush away, cannot imagine that is 5 * hotel anyway ....
Stephanie Cabrejas 於 2017年4月4日的回應
Dear valued guest, It is with deep regret to learn about the shortfalls on some of the service that you have come to expect from us. Rest assured that we treat this matter seriously and that we shall take necessary actions to address the areas of concern. We hope you will give us another chance to show you the excellent service our hotel was known for on your next visit.

10/10 優異

chen (taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
是一間很棒的飯店
聽說這間飯店很棒,百聞不如一見,真的我很喜歡,除了房間寬敞,外面景觀好,早餐也不錯,這次到馬尼拉是有要事處理,除了住宿外,都由當地朋友陪伴,也因時間短暫,無暇去了解飯店其它設施
Stephanie Cabrejas - Asst. Manager for Marketing 於 2016年9月27日的回應
Dear valued guest, Thank you for taking the time to write a review following your recent stay at Pan Pacific Manila. Indeed, "Seeing is Believing" and we are delighted that we were able to exceed your expectations with our services. Glad that you truly enjoyed our spacious rooms and the modern comforts of our facilities. We are all looking forward to having you stay with us again.

8/10 不錯

MEI CHUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Tik Yee Judy

讚好:職員與服務、住宿狀況和客房舒適度

8/10 不錯

Tung Hoi

讚好:整潔度、職員與服務和住宿狀況

10/10 優異

John (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店的早餐很棒 酒店的服務員熱情親切
走路就可抵達馬尼拉灣購物中心和捷運站 酒店的早餐很棒 酒店的服務員熱情親切 代客叫計程車方便 唯一缺點就是游泳池太小 以後還會選擇再入住
Stephanie Cabrejas - Asst. Manager for Marketing 於 2016年2月19日的回應
Dear valued guest, Thank you for taking time to share with us your experience at Pan Pacific Manila. We are happy to learn that you find our hotel's proximity to nearby shopping malls as well as our valet service convenient. You kind compliment on our buffet selection and our Butler's warm and cordial disposition is truly rewarding. It's our pleasure to have you and we look forward to welcoming you back soon.

8/10 不錯

CHIN HSUAN

讚好:住宿狀況和客房舒適度

10/10 優異

Siu Hung (hong kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good service and nice staff!

10/10 優異

WING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

bei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
干净、卫生、安全
总的来说是很好的,在一马尼拉湾旁边,比较干净、卫生!

10/10 優異

OSAMU

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚

10/10 優異

TAKERU (Kitakyushu city)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
ホテル正面にはセブンイレブンがあり、面した通りにはいろんなレストランやスパもあって大変便利です。また、KTVも多いこともありにぎやかでもありますが客引きも多いためお子様連れには不向きな地区だと思います。
於 2024 年 3 月住了 3 晚

10/10 優異

Paul A. (SANTA BARBARA)

Fantastic employees, just a joy everyday. I may please suggest that the room attendant does not leave the toilet seat up to please follow one of the tenets of proper feng shui. Thank you
於 2024 年 4 月住了 5 晚

10/10 優異

Dan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great design and comfortable lobby with an award winning restaurant, best pastry chef and coffee station .
於 2024 年 3 月住了 10 晚

8/10 不錯

Matsuzaki

讚好:整潔度、職員與服務、設施服務和住宿狀況
施設はまだ新しく清潔感がありとても良いです。いわゆるシェラトンクオリティです。ただ周りの環境が悪い。臭いもするし浮浪者やストリートチルドレンもいるエリアです。女性や小さいお子さんのいる方、海外旅行初心者には向いていないと思います。ロビンソンショッピングモールが徒歩数分のところにあり買い物や食事には困らないです。
於 2024 年 2 月住了 3 晚

8/10 不錯

ANDREW

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Food at restaurant could be better and with more International cuisine choices
於 2024 年 2 月住了 4 晚

10/10 優異

Kiyoshi (Shikigun Tawaramotocho)

讚好:整潔度、職員與服務、設施服務和住宿狀況
プールが適度な大きさで良い
於 2024 年 2 月住了 1 晚

10/10 優異

Makoto

讚好:整潔度、職員與服務、設施服務和住宿狀況
Check-in was very smooth, the room was clean, shower, and amenities were also good. I was satisfied while I stayed. I will stay next time again.
於 2024 年 1 月住了 5 晚

10/10 優異

LILIBETH

讚好:整潔度、職員與服務和住宿狀況
Amazing staff ! Super nice and neat bathroom! Kinda all good looking hotel guests! Near to Robinson's place! 400 pesos by Grab to High Street in TAGUIG FOOD and drinks are expensive though! Over all we did love our stay!
於 2024 年 1 月住了 1 晚

10/10 優異

Peter (La Verne)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful lobby. Outstanding courtesy and service. Breakfast buffet was excellent. Room was good as expected. Surrounding area is a sharp contrast. Even walking one block - be careful to not trip - be careful to avoid cars and jeepneys.
於 2024 年 1 月住了 2 晚

6/10 一般

MASATOSHI

讚好:整潔度、職員與服務和設施服務
Wi-Fiが役に立たない
於 2024 年 1 月住了 5 晚

6/10 一般

James

多人同遊
讚好:職員與服務
不滿:住宿狀況
於 2024 年 1 月住了 5 晚

10/10 優異

Aileen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Alptug

於 2023 年 12 月住了 4 晚

10/10 優異

gitae

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

10/10 優異

TAKAYUKI

商務旅客
讚好:職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Rolando

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 8 晚

8/10 不錯

Marianne

於 2023 年 11 月住了 1 晚

10/10 優異

gitae

於 2023 年 11 月住了 3 晚

10/10 優異

raymond

讚好:整潔度、職員與服務、設施服務和住宿狀況
Bbbbn
於 2023 年 11 月住了 2 晚

8/10 不錯

YASUSHI

讚好:整潔度、職員與服務和設施服務
トイレが詰まりやすいので注意。価格はかなり高め。
於 2023 年 11 月住了 6 晚

10/10 優異

HIROSHI

於 2023 年 11 月住了 4 晚

10/10 優異

YAGUCHI

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
歓楽街のマラテ中心部にありますが、街の喧騒を忘れるくらい静かでラグジュアリーな雰囲気でした。 スタッフの対応も、さすがのシェラトンで、雑な東南アジアの印象を良い意味で覆してくれました。施設もとても清潔でキレイでした。
於 2023 年 11 月住了 3 晚

10/10 優異

nobutoshi

於 2023 年 11 月住了 3 晚

10/10 優異

Kota

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 5 晚