大堂

近奎松市阿拉內塔中心的瑞德多茲酒店的評價

3 out of 5
近奎松市阿拉內塔中心的瑞德多茲酒店
10 Imperial St., Cubao, Quezon City, Manila

評價

6.2
10 分評分,優異;114 則評價中有 19 則" "
8 分評分,不錯;114 則評價中有 28 則" "
6 分評分,一般;114 則評價中有 25 則" "
4 分評分,欠佳;114 則評價中有 22 則" "
2 分評分,很差;114 則評價中有 20 則" "

6.0/10 

整潔度

6.0/10 

職員與服務

5.0/10 

設施服務

5.8/10 

住宿狀況

評價

4/10 欠佳

Angelita

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 1 晚

2/10 很差

#NotHappy (New York)

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Horrible place!! They don’t answer phone calls if you have a questions about check in time if you’re coming from the airport. Dirty! Don’t waste your money here. Go somewhere else who answers your call when you needed a important answer to your questions. No assistance. Just gauge your money.
於 2019 年 11 月住了 1 晚

4/10 欠佳

真實旅客

不滿:整潔度、設施服務和住宿狀況
於 2020 年 7 月住了 9 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2020 年 6 月住了 1 晚

2/10 很差

Jonathan

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 5 晚

4/10 欠佳

Jerome

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
freebies and staff
於 2020 年 2 月住了 1 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Cockroaches everywhere.. yyiiieeekkkss, so damn eeiiiw. bed sheets are not change and also the towels.
於 2020 年 2 月住了 1 晚

10/10 優異

Ma. Lorena

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

6/10 一般

Jie

家人同遊
讚好:職員與服務
Tv was not working properly and cockroach in my room. The staff are very nice and helpful.
於 2020 年 1 月住了 4 晚

10/10 優異

Lina

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 4 晚

4/10 欠佳

Shizel

於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
There's no soap and shampoo dispenser in the bathroom and the towels are rough and hard.
於 2020 年 1 月住了 1 晚

8/10 不錯

Lopez

讚好:職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

8/10 不錯

Maria Chayro

於 2019 年 12 月住了 2 晚

4/10 欠佳

earl

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Been there a few times.. and they seem to not care to secure our bags ne moare... wanted to check out and leave my bad there and go and eat... and the grouchy one said no can do.. she said leave it with the guard outside.. not understand.. if the guard is responsible... why cant they be and leve the bag in a secure place.. when i checked in.. was there at 12 noon and asked to leave my bag... and go and eat.. it was ok.. by the clerk who was more professional... so went to eat and back at 2 and check in and all was ok... this is a very nice property cuz it is close to most eating and things to do area.. instead of winder acrosss edsa... on Benitz... but seems they need to look into some of what they do to their clients... who have stayed there more then 10 times.. but I guess ... some of them dont care and just looking to do what ever they deem is ok.. and no such thing as customer service...
於 2019 年 12 月住了 5 晚

4/10 欠佳

Jose

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

4/10 欠佳

真實旅客

不滿:整潔度和客房舒適度
This is our 3rd time booking here and the last room they gave us was a total disaster. There were cockroaches in the room and the entry card you used to open the door was broken, so we need to ask assistance every time we will go back to our room.
於 2019 年 12 月住了 1 晚

10/10 優異

Ma. Teresita

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務、設施服務和住宿狀況
Sink and drainage wasn't working well.
於 2019 年 12 月住了 1 晚

6/10 一般

真實旅客

讚好:客房舒適度
不滿:職員與服務和住宿狀況
於 2019 年 12 月住了 1 晚

4/10 欠佳

Irene

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
於 2019 年 12 月住了 1 晚

8/10 不錯

Ashleigh

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a great stay. 😊
於 2019 年 12 月住了 1 晚

2/10 很差

Dianne (Makati)

不滿:整潔度、職員與服務、設施服務和住宿狀況
Absolutely disgusting hotel room. Bed bugs. Dirty towels. Dirt on the walls. Asked if could change rooms because bed bugs were biting me all over my body, but reception did not allow it. Rude staff. Deplorable. Do not stay here.
於 2019 年 11 月住了 18 晚
RedDoorz Philippines 於 2019年12月20日的回應
Dear Dianne Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience has made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel.

8/10 不錯

faustino ii

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ok
Good
於 2019 年 12 月住了 2 晚
RedDoorz Philippines 於 2019年12月20日的回應
Dear faustino ii, Thank you for your kind review regarding your recent stay! See you on your next visit.

8/10 不錯

Mary Ann

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
RedDoorz Philippines 於 2019年12月20日的回應
Dear Mary Anne, Thank you for giving us 8/10. We truly appreciate it. see you on your next visit.

2/10 很差

Darlene

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst so far
Unclean toilet ; incomplete hygiene kit; dirty looking towels; unpleasant smell of the room
於 2019 年 12 月住了 1 晚
RedDoorz Philippines 於 2019年12月18日的回應
"Dear Darlene Thank you for taking the time to share your experience from your recent stay with us. It is with deep regret that your experience have made an unfavorable impression and hinders you to choose to come back with us. Please allow us to extend our sincere apologies for the inconvenience caused. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has prompted a review of our processes to ensure such incidents are prevented. Once again, thank you for your feedback. We hope you will allow us the opportunity to redeem ourselves by welcoming you back to the hotel."

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lobby great ,wifi and floor in rooms needs upgrading
於 2019 年 12 月住了 7 晚
RedDoorz Philippines 於 2019年12月18日的回應
Dear Anonymous Thank you for providing your feedback as this helps us to identify what needs further improvement for us to provide better services to our guests. This concern will be discussed with the management and action shall be taken for our improvement. Thank you and we hope to see you soon again on your next visit.

6/10 一般

真實旅客

不滿:設施服務
於 2019 年 12 月住了 3 晚
RedDoorz Philippines 於 2019年12月18日的回應
Dear Anonymous Thank you for rating your recent stay. We will be improving to provide better comfort and services for our guest. We are looking forward to provide you improved services in the future.

10/10 優異

Kristine

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
RedDoorz Philippines 於 2019年12月12日的回應
"Dear Kristine Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 欠佳

gérald

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel très bas de gamme
Hotel très bruyant situé à côté d'une discothèque. La propriété n'est pas de mise dans cet hôtel. Les chambres sont beaucoup trop chères pour les prestations proposées. À éviter selon moi.
於 2019 年 12 月住了 1 晚
RedDoorz Philippines 於 2019年12月12日的回應
"Dear gérald Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

6/10 一般

Kimberly Esther

讚好:整潔度、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
RedDoorz Philippines 於 2019年12月9日的回應
"Dear Kimberly Esther Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

10/10 優異

真實旅客

讚好:整潔度、設施服務和住宿狀況
於 2019 年 11 月住了 2 晚
RedDoorz Philippines 於 2019年12月4日的回應
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great super fun!
於 2019 年 11 月住了 2 晚
RedDoorz Philippines 於 2019年12月4日的回應
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

4/10 欠佳

Nenita

於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年12月4日的回應
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comment. We hope that you will consider us for your next trip"

2/10 很差

rose

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Im not satisfied. No family room available for my RESERVATION so they change it into two rooms but what they gave us was a room full of cockroaches and the other room has a not functioning door. Poor customer services. Smelly comfort room.
於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年11月26日的回應
"Dear rose Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

6/10 一般

真實旅客

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Over all dissatisfied of the cleanliness and commodities.
於 2019 年 11 月住了 3 晚
RedDoorz Philippines 於 2019年11月26日的回應
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

8/10 不錯

Chubby

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
RedDoorz Philippines 於 2019年11月26日的回應
"Dear Chubby Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

6/10 一般

真實旅客

不滿:職員與服務
於 2019 年 11 月住了 2 晚
RedDoorz Philippines 於 2019年11月26日的回應
"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

2/10 很差

Ernesto

家人同遊
不滿:職員與服務和客房舒適度
It was a disgusting trip , I traveled 12 hours by land only to be accommodated by staff that are not accommodating and very unfriendly dispite the pleadings i made.
於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年11月22日的回應
"Dear Ernesto Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

2/10 很差

真實旅客

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was terrible service and the place was dirty .i was not satisfied the place, it was dirty, bad servise, no toilet paper, the sink was clog.with water, the toilet bowl was dirty wont fluah, the shampoo bottle was empty, no soap, and has coack roats, and the phone was not working,we have to wait 2 hours before they check me in my room
於 2019 年 11 月住了 2 晚
RedDoorz Philippines 於 2019年11月20日的回應
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年11月20日的回應
"Dear Anonymous Thank you for your kind review. We are glad to hear that you enjoyed your stay. We can assure you that it was our pleasure to have you here with us. We are glad to hear that we've pleased you enough to want to return soon. We look forward to welcoming you back."

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A budget friendly hotel👍
We had great time staying even we just booked for a night stay, eventhough the smell the water drainage in the shower room is not good. just hope they will put coffe mugs and electric kettle in the room. Great location and though the hotel is still under refurbishment, it’s clean and the hallway is spacious. It’s a super budget friendly hotel. Will book again in this hotel again👍👍👍
於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年11月20日的回應
"Dear Anonymous Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "

6/10 一般

mennel

讚好:整潔度、職員與服務和客房舒適度
without wifi
於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年11月20日的回應
"Dear mennel Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

2/10 很差

真實旅客

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Coackroaches everywhere
Dirty room. Coackroaches everywhere
於 2019 年 11 月住了 1 晚
RedDoorz Philippines 於 2019年11月20日的回應
"Dear Anonymous Thank you very much for taking the time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."

6/10 一般

真實旅客

家人同遊
不滿:職員與服務
As an HRM graduate and a hotel years, and as an employee before in 5 star hotel and I worked in International cruiseship.Basically,the guest must not always call the attention for incomplete anemities,make sure before check in of the guest it must in order and clean..The room attendant must report all the defective anemities like shower holder(as what we experienced)so that the supervisor is aware of what should be fixed.The garbage bin must always have a garbage bag.Must have a socket for chargers etc.And please don't forget to provide compimentary amenities..Thank you
於 2019 年 9 月住了 3 晚
RedDoorz Philippines 於 2019年11月20日的回應
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

6/10 一般

真實旅客

Nothing good to talk about.
Same old, same old. No improvements. Facilities are close to dilapidation.
於 2019 年 10 月住了 2 晚
RedDoorz Philippines 於 2019年11月6日的回應
"Dear Anonymous Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our services. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will consider us for your next trip"

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Horrible service and fixtures.
Horrible service. Horrible fixtures. Slow service. Broken fixtures.
於 2019 年 10 月住了 2 晚
RedDoorz Philippines 於 2019年11月6日的回應
"Dear Anonymous Thank you very much for taking time and providing feedback regarding your recent stay with us. We are saddened to read that your expectations were not met. On behalf of our management, We are sincerely apologizing for the inconvenience that our part has caused you. The concern has already been escalated and action plans are already in line. Please be assured that we will continue to strive for improved customer satisfaction and the highest service standard at all times. Again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel soon."