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馬尼拉瑟拉赫公寓酒店的評價

3.5 out of 5
馬尼拉瑟拉赫公寓酒店
PARK AVENUE STREET SAN RAFAEL,2715, Pasay, MNL

評價

7.2

不錯

10 分評分，優異；217 則評價中有 47 則" "
8 分評分，不錯；217 則評價中有 93 則" "
6 分評分，一般；217 則評價中有 37 則" "
4 分評分，欠佳；217 則評價中有 21 則" "
2 分評分，很差；217 則評價中有 19 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

6.2/10 

設施服務

7.0/10 

住宿狀況

評價

8/10 不錯

shih-ju

轉機過夜,便宜離機場不遠的選擇
家庭旅遊或是需從馬尼拉轉機過夜的好選擇.房間不大,游泳池不錯,價格好. 週末連假日入住,隔音效果差,整個晚上都很吵雜.
於 2018 年 12 月住了 1 晚

8/10 不錯

真實旅客

Good spot
Spa close ealier & open late on typhoon day.
於 2018 年 9 月住了 1 晚
Selah Garden Hotel 於 2018年9月27日的回應
Thank you for sharing your experience with us. We regret to know that you experience inconvenience with our Spa operating hours during that day. We address the concern and hope we can make it up to you on your next. Again, thank you so much and god bless

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fair
Nice pool,slow check in,20mins walk to moa,ill consider to stay again,the breakfast is mostly filipino food
於 2018 年 8 月住了 1 晚
Selah Garden Hotel 於 2018年9月10日的回應
Hi! Thank you for sharing your experience with us and we would love to welcome you in your next visit.

6/10 一般

真實旅客

They follow the 2pm check in time strickly,so we wait 2 hours for the check in... Breakfast is not good for foreigner...the rest is ok.Pool is good
於 2018 年 8 月住了 2 晚
Selah Garden Hotel 於 2018年9月10日的回應
Hi! Thank you for sharing your experience with us, however we regret that you'd waited long to check-in. We will address this concern immediately and hope we can make it up to you on your next visit. Again thank you and our sincere apology.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 2 月住了 6 晚

10/10 優異

真實旅客

於 2021 年 2 月住了 7 晚

2/10 很差

Medwin

於 2020 年 11 月住了 3 晚

10/10 優異

真實旅客

於 2020 年 9 月住了 1 晚

10/10 優異

Kevin (Caloocan city)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My stay was supeeeerb and I cannot deny that this, by far, was the best hotel I've stayed in here in Manila. The service is good and very accomodating. The staff is very polite and kind, they are always willing to serve. The rooms are very clean and is a perfect place to stay if you want to relax. :)
於 2020 年 9 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 8 月住了 1 晚

10/10 優異

ShyTraveler (Texas )

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breather amidst all the negative things going around ... people are pleasant and cheerful. Comfortable Ambience , food is great and clean (worth the money and delivered right to my room :)) Disinfecting is done very frequently
於 2020 年 7 月住了 1 晚

10/10 優異

Kevin (Caloocan, PH)

讚好：整潔度、職員與服務、設施服務和住宿狀況
A true sample of excellent hospitality! Would highly recommend this place to family and friends. An oasis in the middle of the city. The overall standard of the hotel and the exceptional service from the staff was great! I will certainly be staying here again.
於 2020 年 7 月住了 1 晚

8/10 不錯

Cynthia

讚好：職員與服務和客房舒適度
Friendly and Accomodating.
This is just my first day, so far, I like it. Everyone are so helpful and very friendly, and very accomodating. I told my friends about this hotel already, I'm sure I will be coming back.
於 2020 年 7 月住了 3 晚

8/10 不錯

jim/gin (Sacto, CA)

讚好：整潔度和職員與服務
reasonably descent and clean. helpful housekeeping crew.
於 2020 年 7 月住了 6 晚

2/10 很差

Judith (New Jersey )

家人同遊
不滿：職員與服務
I booked this hotel for my sister in law as a place to stay while waiting for her COVID result for 4 days / 3 nights (7/6-7/9).She had to check in early as the testing was done early and was charged 1500 pesos and had to check out late since the results just came in and was charged 2500 pesos. This is double of what I paid online $20/ night which is ridiculous. The hotel should have taken into account the amount that was paid during booking and not charge her like a walk-in. Very poor customer service in this time of pandemic
於 2020 年 7 月住了 3 晚
Raymond 於 2020年7月11日的回應
Hello Judith... Thank you for your valued feedback. We had contacted your sister-in-law to address these concerns. She accepts our explanation and have provided us a revised review which we would gladly share with you. We look forward to your next stay at the Selah Garden Hotel.

4/10 欠佳

真實旅客

不滿：整潔度、設施服務和住宿狀況
於 2020 年 6 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和設施服務
Aufgrund des lockdown und der Ausgangssperre konnte ich mich kaum in der Stadt bewegen. Ich bin dann auch bereits am 20. März abgereist mit einem Flieger der Bundesregierung, gehört zum Rückholprogramm für Touristen von der Bundesregierung. Besteht die Möglichkeit Geld zurückzu bekommen? Ich habe aufgrund Covid-19 nur 7 Nächte im Hotel verbracht und nicht 13 wie bereits bezahlt. mfg Harald Otto
於 2020 年 3 月住了 13 晚
Leah 於 2020年4月21日的回應
Dear ZEN Guest, Thank you for sharing with us your experience! We're happy that we were able to have served you during this time of crisis. Your feedback will surely help us to continuously improve the services we provide. We hope you stay with us again! Stay safe always, Leah

8/10 不錯

Michael

讚好：職員與服務
1 day stay
There was blood stain inside the pillow case and the bed sheet was dirty. The staff was friendly and service was good.
於 2020 年 2 月住了 1 晚
Leah 於 2020年4月27日的回應
Dear Michael, Thank you so much for taking the time to write this review! We're really happy to hear all the compliments you have for us. This really means a lot! However, we want to apologize for the inconvenience you've experienced during this stay. Please be assured that this has been shared with our team to be taken into account for our further improvement. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope you book with us again! Best Regards, Leah

8/10 不錯

Reina Mae

家人同遊
讚好：職員與服務和住宿狀況
於 2020 年 1 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：設施服務和住宿狀況
It was accessible for public transport. What I don't like was, you can hear noise "guests shouting" from outside of our room.My son did not enjoy with the fishes and get sad because the next day, it died due to heavy chlorinated water.
於 2020 年 1 月住了 2 晚
Leah 於 2020年4月28日的回應
Dear ZEN Guest, Thank you for writing this feedback and for bringing this to our attention. We sincerely apologize if you've had an unpleasant stay with us. This isn't our signature ZEN experience. Please be assured that this feedback won't go unnoticed and that our team had investigated this to make sure the necessary actions are taken. We hope you can give us another chance and stay with us again to be able to serve you our best! Kindest Regards, Leah

6/10 一般

真實旅客

於 2020 年 1 月住了 1 晚

8/10 不錯

Eric Louis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：職員與服務
Not worth it
The room and pool was ok, but the restaurant was terrible, both breakfast”buffe” and A la carte, undercooked food, missing like half of the ingredients in one dish, brown fruit and a staff of young guys who didn’t seem to think this was anything wrong..
於 2020 年 1 月住了 1 晚
Leah 於 2020年4月28日的回應
Dear ZEN Guest, Thank you so much for taking the time to write this review! We're really happy to hear all the compliments you have for us. This really means a lot! However, we want to apologize for the inconvenience you've experienced during this stay. Please be assured that this has been shared with our team to be taken into account for our further improvement. Obsession with providing an outstanding customer experience at the lowest prices is what sets ZEN apart from most budget hotels. We hope you book with us again! Best Regards, Leah

8/10 不錯

真實旅客

家人同遊
於 2020 年 1 月住了 2 晚

2/10 很差

真實旅客

讚好：職員與服務
不滿：設施服務和住宿狀況
Bathroom fixtures broken, and unsafe stairs and railing
於 2019 年 12 月住了 2 晚
Bea 於 2019年12月29日的回應
Dear ZEN Guest, Thank you very much for taking the time to review your stay. We apologize that the room you stay was not in the best condition, as that is not our usual ZEN experience. To maintain the satisfaction of our guest, we regularly audit every room and provide deep cleaning services, fulfill amenities and facilities when needed. Our auditors will visit the property this week and take necessary measures to ensure this doesn’t happen again. Hope to see you soon for a better memories to share. Best regards, Bea

8/10 不錯

真實旅客

多人同遊
讚好：客房舒適度
The waiter spilled coffee on me because he was too lazy to switch places to put the food down on the proper area of the table. The hallway is wet from the swimmers from the ground floor. Some of the equipment is faulty. The aircon was hard to figure out. The food was amazing though.
於 2019 年 12 月住了 1 晚
Bea 於 2019年12月29日的回應
Dear ZEN Guest, Thank you very much for taking the time to review your stay. We are sorry to know that you didn't like your stay with us this time; we can assure you that we are continuously working on improving our customer experience and your feedback is helping us and we will re-audit the property within the next 2 weeks to make sure everything is good for our customers' comfort. Best regards, Bea

2/10 很差

John (toronto)

伴侶同遊, 多人同遊
不滿：職員與服務、設施服務和住宿狀況
too much charges and too noisy with the roosters at the back
於 2019 年 11 月住了 2 晚
Bea 於 2019年12月6日的回應
Dear John, Thank you for sparing the time to review your stay. We are very alarmed to hear about your experience. Please be assured that this has not happened before. We are truly sorry for the inconvenience, we will investigate this matter with our team and manager. If you find it possible, please send us what happened in details to our email regarding of some chargers during your stay and It is unfortunate that the noise affected your stay but we can assure you that we have taken this into account for further improvement. Best regards, Bea

8/10 不錯

Christine

讚好：整潔度、職員與服務、設施服務和住宿狀況
The place is so cool
於 2019 年 11 月住了 1 晚
Bea 於 2019年12月6日的回應
Dear Christine, Thank you for choosing The Selah Garden. We really appreciate that you took the time to send valuable comments about your stay at our hotel. Your willingness to share your thoughts is appreciated as we strive to improve with each and every stay. Best regards, Bea

8/10 不錯

真實旅客

家人同遊, 伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務
The view was great and having 8 bed in one room was awesome plus the staffing was great.
於 2019 年 11 月住了 2 晚
Bea 於 2019年12月6日的回應
Dear ZEN Guest, Thank you very much for such a positive feedback! We’re very happy to hear that you enjoyed your stay and satisfied in our services. As the top rated budget hotel in Asia, we pride ourselves in providing the best value of money for your stays. Best regards, Bea

10/10 優異

真實旅客

於 2019 年 11 月住了 1 晚

6/10 一般

真實旅客

不滿：設施服務和住宿狀況
於 2019 年 11 月住了 1 晚

8/10 不錯

Alain

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 5 晚

2/10 很差

真實旅客

商務旅客
不滿：設施服務和住宿狀況
It may not be due to the hotel, but it seemed to have a party with a large number of people in the rooms next to each other until morning, so I could not sleep at all due to too much noise. I stayed at a local hotel many times, but it was the worst stay. In addition, connection of wi-fi is bad and seems to be not hotel used for business.
於 2019 年 10 月住了 1 晚
Review Management Associate-Bea 於 2019年11月7日的回應
Dear ZEN Guest, Thank you very much for taking the time to review your stay. We're sorry to know that the experience of staying with us was overshadowed by the noises near beside your room. Also, the wifi is not in the good condition. Please be assured that we have shared this review with our respective team to be taken into further action. Best regards, Bea

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The things I didn't like about the hotel were the mosquitoes, but it was understandable because it was a garden hotel, and the limited butter lmao. Staff were great. Very cheerful and helpful. Even got us a ride to MOA and to the airport without booking a Grab. Will definitely stay here again.
於 2019 年 10 月住了 1 晚
Review Management Associate-Bea 於 2019年11月7日的回應
Dear ZEN Guest, Thank you very much for taking the time to review your stay. we are very sorry for what you experience during your stay with us. Please be assure that we always spray the rooms with mosquito repellent upon preparing the room, should you need more please do not hesitate to ask our staff. Best regards, Bea

6/10 一般

Elias

於 2019 年 10 月住了 2 晚

2/10 很差

Jayden

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Expectations versus reality on the said on this property. We are not satisfied on this hotel. Poor services. Its so shameful that on their advertising its not real. No hot shower nothing at all in room, although in advertisements a lot of compliments that’s indicated. Once we checked inn its really boring room. All stuff running away when it comes to complaining . Wasteing time staying here. They dont even answer phone calls . Very un etiquettes stuff.
於 2019 年 9 月住了 3 晚
Quality Management Operations-Associate-Bea 於 2019年10月24日的回應
Dear Jayden, Thank you very much for taking the time to review your stay. We can assure you that we are already working on uploading more pictures on our page to make sure our future guests are aware of the room's condition.Despite this, we hope to be able to welcome you back and provide you with better experience. Best regards, Bea

8/10 不錯

Gabe

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚

8/10 不錯

真實旅客

於 2019 年 9 月住了 1 晚

8/10 不錯

Miles

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We're in family group and got a dorm room for 10 person. It's really small for us and we don't have private bathroom. Parking is so tight. The food 's great. And so relaxing to have a pool there too. The staff are very helpful.
於 2019 年 9 月住了 1 晚

6/10 一般

真實旅客

於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚

4/10 欠佳

Heebum

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
서비스는좋네요
숙소가 좀지져분하네요
於 2019 年 8 月住了 1 晚

4/10 欠佳

Marine

讚好：整潔度
不滿：客房舒適度
於 2019 年 8 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 2 晚

2/10 很差

Lyn

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I only like the restaurant ambiance but our room was terrible especially the bathroom really small and smell so bad
於 2019 年 8 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務
於 2019 年 7 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 7 月住了 4 晚

4/10 欠佳

Rose

讚好：職員與服務
We have to down grade and change our room because the guests next to our booked room are noisy, shouting, drinking, smoking and the room is packed with a lots of people. The staffs are nice and helpful with our room transfer.
於 2019 年 7 月住了 1 晚

10/10 優異

Denia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best service in Manila
We only stayed for 1 nights but now we have found it, we will return. Service is far and beyond.
於 2019 年 7 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚