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馬尼拉城堡香格里拉的評價

5 out of 5
馬尼拉城堡香格里拉
30th Street corner 5th Avenue, Bonifacio Global City, Taguig

評價

9.4

完美

10 分評分，優異；614 則評價中有 455 則" "
8 分評分，不錯；614 則評價中有 111 則" "
6 分評分，一般；614 則評價中有 24 則" "
4 分評分，欠佳；614 則評價中有 15 則" "
2 分評分，很差；614 則評價中有 9 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

9.4/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

Lydia

讚好：整潔度和住宿狀況
Surrounding of the hotel is good because it is located in BGC. Hotel is clean but not the lobby's not big enough. Overall it is an overpriced hotel. You can live in other hotel with the same hotel standard without having to pay that much. We wouldn't get a grab back to Manila that night and avail of their hotel car for 5000 pesos
於 2023 年 10 月住了 1 晚

10/10 優異

Ka Kan Kevin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Everything is good here, from welcoming staff, cleanliness of the room, the bakery, breakfast and the surroundings nearby are safe. Many shopping malls and eateries around too. I surely will stay here again if ever I visit Manila again.
於 2023 年 10 月住了 3 晚

10/10 優異

HUICHUAN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
無敵是最寂寞
於 2023 年 6 月住了 1 晚
Shangri-La The Fort, Manila Team 於 2023年7月2日的回應
Dear Huichuan, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Worth it!
於 2023 年 6 月住了 1 晚
Shangri-La The Fort, Manila Team 於 2023年7月2日的回應
Dear Guest, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Hei Tung

於 2022 年 12 月住了 1 晚
Shangri-La The Fort, Manila 於 2023年1月6日的回應
Dear Hei Tung, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2019 年 8 月住了 2 晚
Shangri-La at the Fort, Manila 於 2019年8月29日的回應
Hi! Thank you for your 5-star rating. We are glad you had an excellent experience with us. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
房間飲料台上的亞克力價目牌最好能有個底座，它站不穩倒下來碰碎了旁邊的咖啡杯。還好人沒受傷！小嚇一跳。很遺憾！
於 2019 年 4 月住了 1 晚
Shangri-La at the Fort, Manila 於 2019年5月2日的回應
Hi, thank you for your review and for the 5-star rating. We are glad that you had an excellent stay experience with us. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

10/10 優異

Wai Man Kan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚
Shangri-La at the Fort, Manila 於 2019年4月11日的回應
Hi, Wai Man Kan! Thank you for your 5-star rating. We are glad you had an excellent experience with us. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
游泳池的更衣室好像沒人在管理
於 2019 年 3 月住了 2 晚
Shangri-La at the Fort, Manila 於 2019年4月1日的回應
Hi, thank you for your review. We have noted your feedback regarding the lockers at the pool. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 6 晚
Shangri-La at the Fort, Manila 於 2018年11月4日的回應
Hi, thank you for your rating. We look forward to welcoming you back on your next visit. Have an excellent day ahead!

10/10 優異

CHIA PEIPEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 2 晚
Enah 於 2018年2月7日的回應
Dear Chia, Thank you for your rating! We look forward to having you back here again soon!

8/10 不錯

YICK CHUNG JOSEPH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall good services but forgot to send me the luggage when checked-in.
於 2017 年 10 月住了 2 晚
Dear Yick, Thank you so much for your rating and review. I'm so sorry about your luggage incident, I will investigate on this and ensure that next time we provide better service upon checking in. Looking forward to seeing you here at our hotel soon. Sincerely, Sam Gallardo Director of Communications

10/10 優異

Jones

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Ruby (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice staff and very convenient!
hotel is at center of financial district, very convenient. Staff are very helpful and services are great too! :)

10/10 優異

Jolene Anne

讚好：整潔度、職員與服務和住宿狀況
Clean and friendly and safe
於 2024 年 4 月住了 2 晚

10/10 優異

SHERRY MAE

家人同遊
讚好：設施服務和住宿狀況
Exceeded our expectations. The service is above and beyond. The staff are superb. The room and amenities are amazing! Cant recommend enough!
於 2024 年 4 月住了 1 晚

10/10 優異

Mary (Burlingame)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

aris

讚好：整潔度、職員與服務、設施服務和住宿狀況
5 star hotel with a 5 star service … I’m always gonna comeback here. The VIP horizon club is totally worth it 🙌💫
於 2024 年 4 月住了 1 晚

10/10 優異

Rhendyanno

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

6/10 一般

RUDY HIN SONG

於 2024 年 3 月住了 3 晚

10/10 優異

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚

10/10 優異

Young Hwa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, the exceptional service and hospitality always makes it a pleasure to visit.The bed is very comfortable and the room is spottlessly clean. There's also plenty of dining options, and the spa treatment was relaxing. However, the service was a bit underwhelming at the Horizon Lounge and could improve.
於 2024 年 3 月住了 3 晚

10/10 優異

rey marvin (American Canyon)

於 2024 年 3 月住了 2 晚

10/10 優異

Denise

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, excellent service. Malls and shops, restaurant in walking distance.
於 2024 年 3 月住了 1 晚

2/10 很差

Kristofer

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Refer to my first feedback. Terrible staff and attention to detail.
於 2024 年 3 月住了 2 晚

2/10 很差

Kristofer

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Stayed in Shang BGC for the remaining days of our 3week vacation in Manila after 11yrs. I thought it would be nice stay in a trusted Shang property so we leave Manila on a positive note. Did not happen. Terrible staff especially the welcoming ambassadors who greet you upon entering the hotel. A particular staff welcomed us by asking "did you get a suite or JUST a deluxe?". You do not use "just" or any point of comparison between your accommodations. I shared the feedback to the Manager, hours after I saw the same staff at the lobby. I greeted her wi to a big jolly smile on my face which returned by rolling her eyes, frowning, and snob attitude. This annoyed me expecting that as someone who works in hospitality, you do not/never engage with your "paying clients" with crass and antagonizing attitude. Regardless if your were the subject of a complaint! On our last day, I booked an airport transfer and preferred a luxury suv. I asked for a bmw suv and there was a back and forth over series 7 and x7. I know for a fact that series 7 is a sedan but they were saying that its an suv. I googled a picture, thinking there might be a little disconnect to how they call bmw models. I showed a picture of a bmw x7 suv, showed it to all their transport staff and everybody confirmed it was the same vehicle they have. Came the time we need drive to the airport, a bmw series 7 sedan was waiting for us. This is super annoying, disappoint, and downright unacceptable.
於 2024 年 3 月住了 1 晚

10/10 優異

rey marvin (American Canyon)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved our stay.
於 2024 年 3 月住了 1 晚

10/10 優異

Marco

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
If you are looking for a great experience in your stay, this is it.

10/10 優異

Rosel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Sara (Suffolk)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and attentive to guest needs. I really enjoyed the spa (indulge in the massage and scrub!) And the pool area was wonderful. I'll definitley stay again when I'm in Manila!
於 2024 年 1 月住了 2 晚

8/10 不錯

Gemma

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Everything is excellent except for the breakfast.Not good.
於 2024 年 2 月住了 2 晚
Shangri-La The Fort, Manila Team 於 2024年2月19日的回應
Dear Gemma, Thank you for your rating and for taking the time to share your feedback. We are glad you had an excellent experience. At the same time, we are sorry to hear that your breakfast experience was short of your expectations. Please be assured that this has been communicated to the management. We look forward to welcoming you back on your next visit!

10/10 優異

Abraham

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Shangri-La The Fort, Manila Team 於 2024年2月19日的回應
Dear Abraham, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Omar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Probably the best city hotel I’ve stayed in, they’ve got it right in practically every single area. The general hotel fit out and rooms are of very high standard, f&b options are top tier and the gym is exceptional. Local area is buzzing with vibrant bars and restaurants. This hotel will always be my home when I visit Manila!
於 2024 年 2 月住了 1 晚

10/10 優異

Holly

讚好：整潔度、職員與服務、設施服務和住宿狀況
Exceptional property.
於 2024 年 1 月住了 1 晚
Shangri-La The Fort, Manila 於 2024年2月19日的回應
Dear Holly, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Michael

於 2024 年 1 月住了 2 晚
Shangri-La The Fort, Manila 於 2024年2月19日的回應
Dear Michael, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Marita

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Shangri-La The Fort, Manila 於 2024年2月19日的回應
Dear Marita, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Edward

於 2024 年 1 月住了 1 晚
Shangri-La The Fort, Manila 於 2024年2月19日的回應
Dear Edward, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Sharon Del Villar

於 2024 年 1 月住了 1 晚
Shangri-La The Fort, Manila 於 2024年2月19日的回應
Dear Sharon, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

William (Corona Del Mar)

伴侶同遊
讚好：設施服務
Have stayed here a number of times and it’s always a pleasure to return. The hotel is in a great location and has a beautiful pool and gym. Rooms are spacious and comfortable. It’s getting close to time for a bathroom update but apart from that this hotel is tops in Manila.
於 2024 年 1 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

Chris

於 2023 年 12 月住了 3 晚

10/10 優異

Dante

讚好：整潔度和設施服務
於 2023 年 12 月住了 1 晚

10/10 優異

Ed

於 2023 年 12 月住了 2 晚
Shangri-La The Fort, Manila 於 2024年2月19日的回應
Dear Ed, Thank you for your rating. We are glad you enjoyed your most recent stay and we look forward to welcoming you back on your next visit!

10/10 優異

Frederick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 10 月住了 2 晚

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing Shangi la, the fort!!!
Best hotel experience of my life. We had a suite, and were treated like royalties. Even hotel arts in Barcelona looks like a child compared to this experience.
於 2023 年 12 月住了 5 晚

10/10 優異

Allison

於 2023 年 12 月住了 1 晚

10/10 優異

Rochelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Eric

於 2023 年 12 月住了 1 晚

10/10 優異

Daniel

於 2023 年 12 月住了 1 晚