The gentleman at the front desk was nice and welcoming, and there were complimentary snacks available, although the selection wasn’t particularly appealing. The advertised “continental breakfast” was also extremely limited, essentially offee and cereal.
My biggest concern was security and guest privacy.
At check-in, we were asked to write our personal information on a piece of paper attached to a clipboard. The same sheet contained the full names, email addresses, phone numbers, and room numbers of other current guests. This information was visible to anyone being asked to fill out the form. Having guests’ contact information visible to all the other guests seems like a serious privacy and safety concern.
I was also uncomfortable with the room security itself. Our door was secured with a keypad using a four-digit code that did not appear to be changed between guests. When showing us to our room, the front desk attendant entered the code while saying it out loud, despite other guests being nearby.
Most concerning, once inside the room there was no secondary interior lock! No deadbolt, security latch, or even a chain. This meant there was no way for us to secure the door from the inside beyond relying entirely on the keypad code.
The combination of guests’ personal information being openly accessible, the handling of the door code, and the lack of an interior security lock made me feel genuinely uncomfortable staying here. I strongly hope management addresses these issues!