Chère Julie,Je suis désolé d'entendre que votre expérience à la réception n'a pas été à la hauteur de vos attentes. Nous prenons vos commentaires très au sérieux et nous nous efforcerons d'améliorer notre service à l'avenir. Nous apprécions vos compliments sur notre personnel près de la piscine et au petit déjeuner, et nous espérons que vous avez quand même passé un séjour agréable dans l'ensemble. Si vous avez d'autres commentaires ou préoccupations, n'hésitez pas à nous en faire part afin que nous puissions nous améliorer. Merci de nous avoir fait part de votre expérience.

ありがとうございます！お客様が当施設をご満足いただけたことを大変嬉しく思います。フナ広場が徒歩圏内というのは、便利な立地だと感じていただけたようで、私たちもその点には自信を持っています。今後もお客様にとって快適な滞在を提供できるよう努めてまいりますので、またのご利用をお待ちしております。

Cher Adam,Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us. Providing a welcoming environment and excellent service is always our top priority, and we're thrilled that our staff met your expectations. It's wonderful to know that you appreciated our convenient location close to the old city, shopping areas, restaurants, and clubs, as well as the amazing views. We hope to welcome you back for another fantastic holiday in the future!

Cher Monsieur Florent,Nous vous remercions d'avoir choisi le Sofitel Marrakech pour votre récent séjour.Je suis vraiment désolé d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Votre expérience semble avoir été loin de l'ambiance relaxante et paisible que vous espériez. L'accueil froid e.t le manque de flexibilité par rapport à votre arrivée anticipée sont décevants, tout comme les perturbations sonores tardives dues au DJ set et à l'orchestre. Il est également regrettable que vous n'ayez pas pu bénéficier de la chambre réservée avec balcon, ce qui aurait été idéal pour vous et votre enfant. Je vais transmettre vos commentaires à notre équipe de gestion pour qu'ils puissent prendre des mesures correctives et améliorer nos services. Néanmoins, je suis heureux de savoir que certaines personnes du personnel ont été aimables et serviables, même si cela n'a pas suffi à compenser les inconvénients rencontrés. Merci d'avoir partagé votre avis, et j'espère que nous aurons l'opportunité de regagner votre confiance lors d'un prochain séjour. Si vous souhaitez discuter plus en détail de votre expérience ou si vous avez d'autres préoccupations, n'hésitez pas à me contacter directement.

Dear Savvas,It sounds like you had a wonderful experience! It's always a bonus when a hotel is situated in a peaceful area yet still conveniently close to the city center. And great service from friendly staff can truly elevate a stay. A good breakfast selection is the perfect way to start the day off right.Looking forward to welcome you very soon.Kind regards,

Dear Patricia,Thank you for sharing your experience with us. We're delighted to hear that you found the property to be very nice. However, we are truly sorry to learn that your stay did not meet your expectations in some aspects.We apologize for any inconvenience caused by the receptionists not providing a warm welcome. Our team strives to offer exceptional service from the moment our guests arrive, and we regret if this was not your experience.Regarding your room preferences, we apologize for not being able to accommodate your request for a luxury room with two beds. We understand the importance of having the desired room type and we regret any frustration this may have caused.We also apologize for the absence of a coffee machine in your room despite your requests, the coffee machines are available at our suites only. Additionally, we regret any inconvenience caused by the location of your room in relation to the restaurant. We understand that convenience during your stay is crucial, and we apologize for any inconvenience caused by the distance.Please know that your feedback is invaluable to us, and we will take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,

Cher Parsa,Nous vous remercions pour votre séjour au Sofitel Marrakech.Nous espérons vous accueillir très prochainement

Dear Tanweer,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our stunning building, luxurious lobbies, and beautiful grounds. Your compliments about our friendly and helpful staff are greatly appreciated.We apologize that your room fell short of your expectations in terms of the expected standards for a 5-star experience. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to improve and enhance our accommodations.We're pleased to hear that you found the bed comfortable, and we hope that despite the room not meeting your full expectations, you were still able to enjoy your overall stay with us. Should you choose to visit us again in the future, we would love the opportunity to exceed your expectations. Thank you again for your review, and we hope to welcome you back soon.

Chère Madame Véronique,Nous vous remercions pour votre retour suite à votre séjour au Sofitel Marrakech.Nous espérons vous accueillir à nouveau très prochainement.

Dear Nestor,Thank you so much for your kind words! We're thrilled to hear that our hotel has become your home away from home. We strive to provide a welcoming and comfortable environment for all our guests, and we're delighted that you feel that way when you stay with us. We look forward to welcoming you back for your next visit!

Dear Betsy,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an outstanding experience during your stay at Sofitel.It warms our hearts to know that you found our property impeccable, and we truly appreciate your kind words about our dedicated staff. Hicham at the concierge desk and Nouredine at the main restaurant will be delighted to hear that their efforts contributed to making your stay memorable. We strive to provide excellent service, and it's truly rewarding to know that we succeeded in meeting your expectations.Your compliments motivate us to continue delivering exceptional hospitality, and we can't wait to welcome you back to Sofitel in the near future. If you have any special requests or preferences for your next visit, please feel free to let us know, and we'll ensure that your stay is even more extraordinary.Thank you again for choosing Sofitel, and we look forward to hosting you again soon!Warm regards,

Cher Monsieur Nicholas,Nous vous remercions d'avoir choisi le Sofitel Marrakech pour votre séjour.dans l'attente de vous accueillir très prochainement.Bien cordialement,

Dear Eugenio,¡Qué maravilloso elogio para el hotel en Marrakesh! Un desayuno incomparable sin duda hace que la experiencia sea aún más especial. ¿Hubo algo más destacado durante tu estancia en el hotel que te haya impresionado? ¡Me encantaría escuchar más sobre tu experiencia!

Cher Monsieur Aaron,Nous tenons tout d'abord à vous remercier d'avoir pris le temps de partager votre avis suite à votre récent séjour chez nous. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes.La satisfaction de nos clients est notre priorité absolue, et nous prenons chaque retour au sérieux. Nous aimerions en savoir plus sur les aspects spécifiques de votre séjour qui n'ont pas répondu à vos attentes. Cela nous aiderait énormément à identifier les domaines à améliorer.Nous comprenons que chaque séjour est une occasion unique et nous sommes déterminés à fournir un service de qualité exceptionnelle. Nous aimerions avoir l'opportunité de discuter de vos préoccupations plus en détail. Pourriez-vous s'il vous plaît nous contacter directement à H3569-GM@sofitel.com afin que nous puissions mieux comprendre et résoudre les problèmes que vous avez rencontrés?Nous apprécions votre feedback car il nous permet de grandir et de nous améliorer constamment. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur et de vous offrir une expérience qui réponde pleinement à vos attentes.Cordialement,

Dear Mark,Thank you for sharing your positive experience! It sounds like you had a wonderful stay at the hotel near the Old Town of Marrakech. The spacious and well-laid-out rooms, friendly and courteous staff, and delightful gardens certainly contribute to a beautiful and memorable experience. Your feedback will undoubtedly be helpful for others considering a visit to Marrakech.

Chère Kristine,Nous vous remercions pour votre séjour au Sofitel Marrakech.Nous espérons vous accueillir très prochainement

Chère Valeria,Nous sommes ravis de savoir que votre séjour chez nous a été agréable ! Merci d'avoir pris le temps de laisser un avis positif. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Cordialement,

Dear Garry,Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Marrakech Lounge & Spa. We deeply apologize for the inconveniences you experienced during your stay and for failing to meet your expectations.We have taken note of your concerns regarding the noise disturbances and the need for improvement in our service. Please rest assured that we will address these points with our team to ensure that such incidents do not occur in the future.Once again, we apologize for any inconvenience caused and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Kind regards,

Monsieur Stéphane,Nous vous remercions pour votre visite au Sofitel Marrakech.Nous espérons vous accueillir très bientôt.bien à vous,

Cher Marc,Merci pour vos compliments, nous ne manquerons pas de partager vos appréciations avec toute notre équipe, votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Cordialement,

Dear Kenia,Thank you for choosing the sofitel Marrakech for your recent stay.We look forward to welcome you very soon.Kind regards,

Dear Kavita,Thank you for choosing the sofitel Marrakech for your recent stay.We look forward to welcome you very soon.Kind regards,

Cher Monsieur, Merci beaucoup pour votre avis détaillé sur votre séjour au Sofitel de Marrakech. Nous apprécions énormément vos commentaires et nous nous excusons sincèrement pour les problèmes que vous avez rencontrés lors de votre séjour. Votre rétroaction est précieuse pour nous, car elle nous permet d'améliorer constamment notre service.Nous sommes désolés d'apprendre que votre expérience à Marrakech n'a pas été à la hauteur de vos attentes et des normes que vous avez connues dans d'autres établissements Sofitel. Nous prenons très au sérieux vos remarques concernant la propreté, le confort et l'ambiance générale de l'hôtel. Nous allons immédiatement partager vos commentaires avec notre équipe de gestion pour prendre des mesures correctives.Nous tenons à vous assurer que nous nous efforçons constamment d'améliorer nos services et nos installations pour offrir à nos clients la meilleure expérience possible. Nous espérons que vous nous donnerez une autre chance de vous montrer l'excellence du service Sofitel lors de votre prochaine visite à Marrakech.Nous apprécions votre fidélité en tant que client Sofitel et espérons avoir l'opportunité de regagner votre confiance. Si vous avez d'autres commentaires ou des suggestions spécifiques, n'hésitez pas à nous les faire savoir. Nous sommes là pour vous offrir un séjour mémorable. Merci encore pour votre retour, et nous espérons vous revoir bientôt.Cordialement,

Dear Martha,I would like to extend my sincerest apologies for the disappointing experience you had during your recent stay at our Sofitel Marrakech. Your comfort and satisfaction are of the utmost importance to us, and we are truly sorry that we fell short of your expectations in terms of room quality.We deeply regret any inconvenience or discomfort you may have experienced due to the condition of your room. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to ensure that they do not occur in the future.We understand that this may not change your recent experience, but we sincerely hope that you will give us another chance to provide you with the exceptional stay you deserve. Your feedback is invaluable to us, and it helps us make necessary improvements to enhance the guest experience.Once again, we apologize for any inconvenience you may have faced during your stay with us. Your comfort and satisfaction are our top priorities, and we will do everything in our power to ensure that your next visit exceeds your expectations.Thank you for choosing Sofitel Marrakech, and we hope to have the opportunity to welcome you back soon.Warm regards,

Dear Mr. Benedict,Thank you for visiting the Sofitel Marrakech.we are sorry about the misunderstanding regarding your invoice.looking forward to welcome you among us very soon.Regards,

Beste Mariem,Bedankt dat je de tijd hebt genomen om deze mooie review te schrijven.We kijken ernaar uit u weer te verwelkomen in het Sofitel Marrakech.Aarzel niet om bij uw volgende bezoek direct contact met ons op te nemen!eerlijk,

Dear Dominique,Thank you very much for your kind comment on your recent stay at the Sofitel Marrakech.We are delighted to read that you enjoyed the hotel, and the service.We look forward to welcoming you back soon,Yours sincerely

Dear Brandon,Thank you for visiting the Sofitel Marrakech Lounge & Spa.looking forward to welcome you very soon among us.

Dear Tammy,Thank you for visiting Sofitel Marrakech Lounge & Spa/Kind regards,

Dear Cécile Elisabeth,Thank you for sharing your feedback through Expedia.Kind regards,

Dear Mrs Saina,Thank you for your feedback regarding your recent stay with usWe are truly sorry to hear about the inconvenience you have been through during your last stay. Please rest assured that this does not reflect our normal standards and will be take it into consideration in order to re educate the staff and provide a better service.We hope that we will have the privilege of welcoming you back again in the future in order to show you the real Sofitel experience.Regards,

Dear Tyesha,thank you for visiting the Sofitel Marrakech, we appreciate your feedback.kind regards,

Dear Mardoche,thank you for visiting the Sofitel Marrakech.kind regards,

Dear Mr. Gary,First of all, we would like to thank you for having shared your experience at the Sofitel Marrakech and sincerely regret to read such a feedback.We have at heart to offer to all our customers, an irreproachable quality of service and the feeling "to be at home, far from home".If we are happy to read that you appreciated the professionalism of our breakfast team as well as the different dishes tasted in our restaurants, we are deeply sorry that your stay was not up to your expectations or the standards of our hotel. Indeed, the hotel has sometimes very high occupancy rates and welcomes groups, which obliges us to block certain spaces and privatize one of our restaurants.This experience was obviously missed, but give us the opportunity to show you our establishment under its best aspect during your next visit and I hope that there will be one, your comfort and your satisfaction are our priority and that we will do everything possible to make your next stay a very nice experience.Kind regards,

Monsieur Alexandre,Nous vous remercions pour l'intérêt porté à notre établissement.Nous apprécions votre retour, en revanche, nous prenons vos commentaires au sujet de la chambre en considération.Nous espérons vous accueillir à nouveau parmi nous.Cordialement,

Dear Hasif, Thank you for taking the time to share your experience. We are delighted to receive such positive comments. We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward. Nevertheless, i'm sorry to read about your feedback regarding the food & drinks sign, in deed we do not allow food & drinks to be brought from outside for hygien and security measures, however, milk and purchases for babies are allowed, i'm sorry if this misunderstunding caused any difficulties, we will advise the teams regarding this matter.again, sorry about this and hope to welcome you among us very soon.Sincerely,

Dear Mr Rishi,Thank you for sharing your feedback with us.Could you tell us more about your experience at the Sofitel Marrakech in order to improve our quality & service?Kind regards,

Cher Gad,Nous vous remercions vivement d’avoir pris le temps de nous faire part de votre satisfaction suite à votre récent séjour au Sofitel Marrakech.Nous sommes ravis de lire que vous avez apprécié celui-ci et espérons avoir le plaisir de vous recevoir à nouveau prochainement.Cordialement

Dear Ashleigh,Thank you for your feedback regarding your recent stay with us.We are disappointed to read that you did not have a pleasant experience due to the service you encountered. This is certainly not the experience we want our guests to have whilst staying with us so please accept our sincere apologies.We hope that you will take this case as an isolated incident and not the indicative of the highest standards one come to expect from the Sofitel Marrakech.Thank you for staying with us, and we look forward to welcoming back again soon.Kind regards,

Dear Mr. Amr,Thank you for taking the time to tell us about your experience at the Sofitel Marrakech.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Grethe Karin,We thank you for sharing your experience following your stay at Sofitel Marrakech.We hope to have the pleasure to welcome you back in a near future.Best regards,

Dear Mr. Kent,Thank you for sharing your feedback.Kind regards,

Dear Wanda,Thank you for your feedback.Kind regards,

Monsieur Miloud,Nous vous remercions pour votre retour.Cordialement,

Dear Adesegun,First of all, thank you for your comment. The feedback from our customers is essential to us in order to improve our quality of service.We are delighted that you enjoyed your stay overall.However, we have noted your remark concerning the quality of our services. We are sincerely sorry that you did not receive the attention you requested. Rest assured that we have shared your comment with our entire team, so this sentiment will no longer be shared.So, do not hesitate to contact us before your next stay with us!We would be delighted to welcome you very soon.

Cher Jon,Nous vous remercions de votre visite au Sofitel Marrakech.Nous sommes navrés pour le désagrément eu lors de votre séjour, nous espérons que cela ne vous a pas empêché de passer de bons moments.Nous serions ravis de vous accueillir de nouveau.Cordialement,

Dear Phyllis,Thank you for visiting the Sofitel Marrakech.Kind regards,

Chère Françoise,Nous vous remercions de votre visite.Nous serions ravis de vous accueillir de nouveau.Cordialement,

Cher TB,Nous vous remercions de votre visite au Sofitel Marrakech.Nous serions ravis de vous accueillir de nouveau.Cordialement,