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Crew Express Hotel

3.0 star property
Hotel in Medan with free breakfast and free airport shuttle

Choose dates to view prices

Photo gallery for Crew Express Hotel

Lobby sitting area
1 bedroom, blackout curtains, free WiFi, bed sheets
Free daily buffet breakfast
Hallway
Lobby
At Crew Express Hotel, in the heart of the business district, start your day with a delicious breakfast buffet and take advantage of an Indonesian restaurant. Relax at the rooftop terrace or unwind with spa services like a rejuvenating massage. With high-speed WiFi, a coffee shop/cafe and game room to keep you entertained.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Breakfast included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
The current price is HK$112
HK$136 total
includes taxes & fees
14 Sept - 15 Sept

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Business Room

1 bedroom, blackout curtains, free WiFi, bed sheets

Business Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bidet
Rainfall showerhead
  • 178 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Room

1 bedroom, blackout curtains, free WiFi, bed sheets

Economy Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bidet
Rainfall showerhead
  • 133 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
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About the area

Located in Medan, Crew Express Hotel is in the business district and near the airport. Grand City Hall and Maimun Palace are local landmarks, and some of the area's attractions include Rahmat International Wildlife Museum & Gallery and Percut Waterpark.
Visit our Medan travel guideOpens in a new window
Map
Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra, 20371

What's nearby

  • Medan Mall - 19 min drive - 18.3 km
  • Great Mosque of Medan - 19 min drive - 17.9 km
  • Grand City Hall - 20 min drive - 19.8 km
  • Maimun Palace - 20 min drive - 18.3 km
  • Sun Plaza - 21 min drive - 20.9 km

Getting around

  • Bandar Khalipah Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 15 min drive

Restaurants

  • ‪Ayam penyet cindelaras - ‬3 min drive
  • ‪PappaRich - ‬5 min drive
  • ‪Bakso Amat Kualanamu - ‬1 min drive
  • ‪KFC - ‬5 min drive
  • ‪Ayam Goreng Kampung Mbok Ijem - ‬3 min drive

About this property

Crew Express Hotel

Hotel in the business district
You can look forward to a free breakfast buffet, a free return airport shuttle and a rooftop terrace at Crew Express Hotel. The on-site Indonesian cuisine restaurant, Laurence Cafe, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and an arcade/games room.
You'll also find perks such as:
  • Free self-parking
  • A lift, a TV in reception and smoke-free property
  • A 24-hour front desk, a water dispenser and local meal delivery service
Room features
All 65 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and free bottled water.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with digital channels
  • LED light bulbs, daily housekeeping and phones

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Laurence Cafe

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • In a provincial park
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (76 centimetre high)
  • Lever door handles
  • Lift (88 centimetre wide door)
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (61 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2016
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • LED lighting
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

The KNO Hotel
CREW EXPRESS HOTEL Hotel
CREW EXPRESS HOTEL Medan
CREW EXPRESS HOTEL Hotel Medan

Frequently asked questions

Is Crew Express Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Crew Express Hotel?

As of 25 Aug 2025, prices found for a 1-night stay for 2 adults at Crew Express Hotel on 14 Sept 2025 start from HK$112.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crew Express Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Crew Express Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Crew Express Hotel?

Checkout is at noon.

Does Crew Express Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Crew Express Hotel located?

Situated near the airport, this hotel is within 12 miles (20 km) of Museum of North Sumatra, Medan Mall and Grand City Hall. Maimun Palace and Great Mosque of Medan are also within 12 miles (20 km).

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Crew Express Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 9 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 4 out of 17 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean and quiet. Quick taxi trip to airport and attractions. Highpoint: The staff. So friendly and helpful and fun to talk to. Would go back in a heartbeat!
Stayed 5 nights in Jul 2024

8/10 Good

KURT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to communicate about the airport pick up but they came quick and drove fast to and from airport
Stayed 1 night in Mar 2025

8/10 Good

Paul

Liked: Staff & service
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Stayed 1 night in Oct 2023

8/10 Good

ger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To mutch traffic verry noice in the nighttime
Stayed 1 night in Jan 2024

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

not clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away. The airport shuttle came at 3:00 am, they have shuttles only at specific times. Not much to do in the immediate area but a good place to stay as a transit hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport

Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
Stayed 1 night in Mar 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Billig hotell i nærheten av flyplassen med inkludert flyplasstransport.
Stayed 1 night in Mar 2025

2/10 Terrible

Charlotte

Disliked: Cleanliness, amenities, property conditions & facilities
Alles riecht Zigaretten! Im Zimmer darf geraucht werden, daher stinkt es überall. Im Flur läuft die ganze Nacht Musik.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preis Leistung ist gut!

Für eine Nacht vor einem frühen Flug sehr gut! Kostenloser Transfer und Frühstück alles gut!
Stayed 1 night in Oct 2022

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Huong, Japan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
スタッフはフレンドリーで良かったのですが、部屋がタバコ臭かったのが残念でした。
Stayed 1 night in Dec 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 outta 5

It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Stayed 1 night in Jun 2018

2/10 Terrible

Emma

Disliked: Staff & service

Worrying

We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport for overnight stopover

A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
Stayed 1 night in Dec 2017

2/10 Terrible

FAWN TON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ok nothing great

did not have most things on menu, over charged me on ordering almost each time I ordered
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort