住宿正面

基尤聯合企業法意公寓式酒店的評價

4 out of 5
基尤聯合企業法意公寓式酒店
19-21 Walpole Street, Kew, VIC

評價

8.6

優異

10 分評分,優異;292 則評價中有 133 則" "
8 分評分,不錯;292 則評價中有 124 則" "
6 分評分,一般;292 則評價中有 25 則" "
4 分評分,欠佳;292 則評價中有 6 則" "
2 分評分,很差;292 則評價中有 4 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

6.0/10 

環保程度

評價

8/10 不錯

CHING HAN

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
地方寛敞,買嘢方便,但今次我是長住3星期,一星期只來三天打掃,不太清潔,總括而然,下次仍會考慮,並且會推介給朋友!
於 2020 年 1 月住了 17 晚
Charu 於 2020年2月28日的回應
Dear CHING HAN, Thank you for choosing Quest Kew. We are pleased to hear that you enjoyed your stay throughly and that you will recommend us to your friends. We would love to welcome you back on your next visit to Melbourne.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good for family
2 rooms with individual toilets and bath facilities. Woolworth supermarket next to it, convenience to buy daily supplies Tram station around, close to city and Box Hill We love the kitchen facility.
Nick Ritchie, General Manager 於 2017年4月24日的回應
Hi Traveler, Thank you very much for your comments. My staff and I do love to hear this kind of feedback. I hope to see you back here again soon! Kind regards, Nick Ritchie General Manager

10/10 優異

hongjin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

MIAO PING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

Tammy

家人同遊, 商務旅客
不滿:整潔度、設施服務和住宿狀況
The Apartment was very dirty. Bins hadn't been emptied from previous guests. After having been moved to a new apartment as first one allocated was in worse condition, we chose to say nothing & clean it ourselves.
於 2023 年 12 月住了 2 晚

10/10 優異

Gillian

讚好:整潔度、設施服務和住宿狀況
It’s a great place to stay. Close to shops and amenities and the staff are friendly and helpful. The apartment is clean, well equipped and spacious
於 2023 年 11 月住了 3 晚
ACR Kew Management 於 2023年12月3日的回應
Dear Gillian,Thank you for sharing your experience at Aligned Corporate Residences Kew. I’m so pleased you enjoyed your time in residency with us, especially the friendly service from the team and the comfort and convenience that our location has to offer. I will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences.Warm Regards,ACR Kew Management

8/10 不錯

Paul

讚好:整潔度和客房舒適度
於 2023 年 11 月住了 4 晚
ACR Kew Management 於 2023年12月3日的回應
Dear Paul,Thank you for your eight star review. We appreciate you taking the time to rate your recent experience with us. It’s great to see that you enjoyed your residency with us. We hope to welcome you back again in the future.Warm regards,ACR Kew Management

6/10 一般

Carl

家人同遊
讚好:設施服務
Needs a bit of a tidy up around the grounds of the buildings
於 2023 年 10 月住了 1 晚
ACR Kew Management 於 2023年10月9日的回應
Dear Carl,Thank you for sharing your experience at Aligned Corporate Residences Kew. We appreciate you taking the time to rate your recent experience with us.At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. We recently had a temporary construction project happening at our property in our common area that included the installation and subsequent removal of planter boxes. This was to help us to have a better drainage system on the property. Luckily, the works have been finished and the new planter boxes will be installed soon to enhance the look of the property which will clear up the ground around the building. We hope to welcome you back to Aligned Corporate Residences Kew again once the installation has been done.Warm Regards,ACR Kew Management

8/10 不錯

Beccy

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great area, clean, spacious, good amenities. Bit out dated.
於 2023 年 1 月住了 3 晚
ACR Kew Team 於 2023年1月30日的回應
Dear Beccy,Thank you for sharing your experience at Aligned Corporate Residences Kew. I’m so pleased you enjoyed your time in residency with us, and will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences Kew.Warm Regards,HarrietResidence Engagement Consultant

8/10 不錯

Peter

讚好:整潔度、設施服務和住宿狀況
於 2023 年 1 月住了 2 晚
ACR Kew Management 於 2023年12月3日的回應
Dear Peter,Thank you for your four review. We appreciate you taking the time to rate your recent experience with us, and look forward to welcoming you back to Aligned Corporate Residences. Warm regards,

10/10 優異

Barb

讚好:設施服務和住宿狀況
I like the area to stay in when I am in Melbourne For me it is easy to drive to and park car etc. Stairs from carpark to ground level a bit of a trial. But I do appreciate car being under cover etc. It was hot this time and I happily found a fan for the bedroom ... So all things I needed were there
於 2023 年 1 月住了 1 晚
ACR Kew Team 於 2023年1月10日的回應
Dear Barb,We greatly appreciate the time you took to leave us a review, and we're so glad that you enjoyed your stay with us. We look forward to seeing you when you next decide to stay with Aligned Corporate Residences Kew.

6/10 一般

Azin

讚好:整潔度
不滿:住宿狀況
ACR Kew Management 於 2023年12月3日的回應
Dear Azin,Thank you for your three star review. We appreciate you taking the time to rate your recent experience with us. It’s great to see that you enjoyed your residency with us. We value the feedback we receive from our residents, so feel free to let us know if there is any way we could have improved your experience with us. We hope to welcome you back again in the future.Warm regards,ACR Kew Management

10/10 優異

Julie

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
We stayed in a 2 bedroom apartment which was very spacious. The main bedroom had an ensuite and both had built in robes. There is a Woolworths next door and a short walk to the main road for trams. Staff at reception were very helpful.
於 2022 年 12 月住了 1 晚
ACR Kew Team 於 2022年12月17日的回應
Hi Julie, thank you so much for your positive feedback. We are so glad that your stay with us was comfortable and enjoyable, and hope to welcome you back should you ever need accommodation in the area again.

8/10 不錯

Robyn-Anne

讚好:客房舒適度
Just as pictured
I was exactly what I expected.
於 2022 年 11 月住了 2 晚
ACR Kew Team 於 2022年12月5日的回應
Dear Robyn-Anne, Thank you for your kind review. We appreciate you taking the time to give us your feedback. Our company values and puts customer satisfaction as our top priority and we are highly committed to our customers. It's customers like you that make our job wonderful. We look forward to accommodating you again.

10/10 優異

Vanessa

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
Outstanding customer service and the suites are spacious and comfortable. There are a lot of stairs within the property, so be mindful of that. I had a pram with me, and they kindly gave me a room on the ground floor. I couldn’t recommend it higher! I stayed for 2 nights with my family for a wedding. Perfect accommodation
ACR Kew Team 於 2022年11月6日的回應
Dear Vanessa,Thank you for your kind review. We appreciate you taking the time to give us your feedback. Our company values and puts customer satisfaction as our top priority and we are highly committed to our customers. It's customers like you that make our job wonderful. We look forward to accommodating you again.

10/10 優異

Brenda

家人同遊
讚好:整潔度和客房舒適度
Great apartment in an ideal location in Kew.
Five day trip for a birthday celebration. Easy arrival, very good wifi in large and well appointed apartment. Love the location and keep coming back every year.
於 2022 年 5 月住了 4 晚
Residence Engagement team at ACR Kew 於 2022年5月23日的回應
Dear Brenda, We are incredibly grateful that you took the time out to leave us this note. Our company values and puts customer satisfaction as our top priority and we are highly committed to our customers. Its customers like you that make our job wonderful. We look forward to accommodating you again.

8/10 不錯

Jayne

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
Out of hours Check in process was easy. There are a fair few stairs to get to the apartment, which isn’t that convenient if you’re like us with a toddler/pram. A bit of noise comes from the upstairs apartments, however apart from that our stay was nice and quiet and generally comfortable.
於 2022 年 4 月住了 1 晚
ACR Kew Team 於 2022年5月1日的回應
Dear Jayne, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We truly care about our guest's comfort and want everyone to have a good experience here. I have added note preferences to your file stating you prefer a ground floor room, so we may accommodate you better on your next visit. Till then take care and we look forward to seeing you again in the future. Regards ACR Kew Team

4/10 欠佳

MICHAEL

伴侶同遊
不滿:住宿狀況
Situated in a very central position with all amenities ie shops, transport etc very close by and handy. Couldn't believe how dusty and somewhat dirty it was. It appears if hadn't been cleaned or dusted. Ensuite had hair all over the floor and basin. Walls very thin so unfortunately quite noisy
於 2022 年 3 月住了 4 晚
Residence Engagement team at ACR Kew 於 2022年4月6日的回應
Dear Michael, We would like to thank you for taking the time to leave valuable feedback, and we apologize for the experience detailed in your review. We are very disappointed to learn that our cleaning teams did not perform to the best of their abilities prior to your arrival. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the head of our cleaning team to review our cleaning procedures and to make sure this doesn’t reoccur. It’s important to us that our customers are more than satisfied and we would like the opportunity to correct the issues with our service. Hopefully, at some point in the future, you'll give us another opportunity to try us again.

10/10 優異

真實旅客

讚好:整潔度、設施服務和住宿狀況
Excellent location. Room is clean and comfortable
於 2021 年 5 月住了 1 晚
Quest Kew Team 於 2021年6月3日的回應
Dear Traveller, Thank you for sharing your experience with us, we work really hard to maintain our rooms, so I am happy to see that reflected on your visit. We’re glad you had such a good experience, and hope to see you again soon!

10/10 優異

Brenda

家人同遊
讚好:整潔度和客房舒適度
Long weekend at Quest Kew
A wonderful long weekend in a 3 bedroom apartment with 5 adults. Clean, great bedding and very comfortable with every amenity. Just a few metres to a variety of cafes, restaurants and supermarket as well as the trams to the city and Box Hill. Great heating options throughout the apartment and highly recommend Quest Kew.
於 2021 年 5 月住了 3 晚
Quest Kew Team 於 2021年5月20日的回應
Dear Brenda, We are incredibly grateful that you took the time out to leave us this note. Our company values and puts customer satisfaction as our top priority and we are highly committed to our customers. Its customers like you that make our job wonderful. We look forward to accommodating you again. All the best at this time – take care!

6/10 一般

真實旅客

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
No explanation of how to access car park after hours despite 7 emails & 3 phone calls!
於 2021 年 4 月住了 1 晚
Quest Kew Team 於 2021年4月22日的回應
Hi Traveler, Thank you for your review. We appreciate your feedback, as it assists us in improving our hotel for all our guests. I'm sorry to hear you're stay wasn't quite up to expectations - we do send out emails to ensure communication across the board, car parking instructions are present on these documents but you do need to open the attachment inside the email and sometimes these can be moved to your junk folders. We appreciate you informing us of this and we are working diligently at improving our product and guest experience as we work at making our email correspondence more clear. Hopefully at some point in the future, you'll give us another opportunity to try us again.

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
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於 2021 年 3 月住了 1 晚
Quest Kew Management 於 2021年3月19日的回應
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

8/10 不錯

Ann (Canberra)

讚好:整潔度、設施服務和住宿狀況
The property is in a great location but needs an update.
於 2020 年 12 月住了 7 晚
Quest Kew Team 於 2021年1月3日的回應
Dear Ann, Thank you for taking the time to write us your feedback - we are happy to hear that you enjoyed our location. We are grateful enough to have some upgraded rooms however, we are still in the process on finishing up the rest of these upgrades. I have added note preferences to your file, so we may accommodate you better on your next visit. Till then take care and we look forward to seeing you again in the future.

6/10 一般

Kerry

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Very outdated , clean and tidy Steps every where - car park hard to get too and carrying everything up and down stairs
於 2020 年 2 月住了 1 晚
Quest Kew Team 於 2020年9月24日的回應
Dear Kerry, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We truly care about our guests comfort, and want everyone to have a good experience here. I have added note preferences to your file stating your prefer a ground floor room, so we may accommodate you better on your next visit. Till then take care and we look forward to seeing you again in the future. Regards Quest Kew Team

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jacob as the on-site manager was terrific and extremely helpful and communicative.
於 2020 年 2 月住了 2 晚
Charu 於 2020年2月28日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are pleased ti hear that you enjoyed your stay and our services. We have passed on your kind compliments for Jacob and we are extremely thankful for recognising his services. We would love to welcome you back on your next visit to Melbourne.

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Second stay here, would stay again. Staff were super helpful & very clear with check-in details. Large appartments in good condition, clean comfortable, everything you need.
於 2020 年 2 月住了 1 晚
Charu 於 2020年2月28日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are pleased to hear that you enjoyed your stay and our services we had to offer. We would love to welcome you back on your next visit to Melbourne.

8/10 不錯

Murray

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Golf Trip
Great location
於 2019 年 12 月住了 3 晚
Charu 於 2020年1月5日的回應
Dear Murray, Thank you for choosing Quest Kew . We are extremely proud to hear that you enjoyed your stay throughly. We would like to welcome you back on your next trip to Melbourne. Till then Take care and Safe travels..

8/10 不錯

Murray

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Presidents Cup
great stay everything was fine, BBQ needs repairs that's about all
於 2019 年 12 月住了 2 晚
Charu 於 2020年1月5日的回應
Dear Murray, Thank you for choosing Quest Kew and sharing your kind review. It is our pleasure to have you to stay with us and look after you to the best of our ability. Please accept our sincere apologies for BBQ facilities , we are looking into the matter and getting it fixed for a better experience for all. We would like to welcome you back on your next trip to Melbourne and make this up to you. Till then Take care and Safe travels..

10/10 優異

真實旅客

讚好:整潔度和住宿狀況
We had to check in late and it was organized well and easy for us
於 2019 年 12 月住了 1 晚
Charu 於 2020年1月5日的回應
Dear Anonymous Thank you for choosing Quest Kew and your 5/5 review. It is our pleasure to have you to stay with us and look after you to the best of our ability. We would like to welcome you back on your next trip to Melbourne. Till then Take care and Safe travels..

10/10 優異

BARBARA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
Charu 於 2020年1月5日的回應
Dear BARBARA, Thank you for choosing Quest Kew and your 10/10 review. It is our pleasure to have you to stay with us and look after you to the best of our ability. We are extremely proud to hear that you enjoyed your stay throughly. We would like to welcome you back on your next trip to Melbourne. Till then Take care and Safe travels..

6/10 一般

真實旅客

讚好:設施服務
於 2019 年 11 月住了 1 晚

8/10 不錯

Jenny (Lauderdale, Tasmania)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was the second time we have stayed here this year. We were there for a family funeral and it was a good place for all our family from around Australia to be together. My elderly mother wasnt able to climb the stairs to our apartment, so the gentleman on reception kindly changed us to a ground floor apartment. The only negative thing I have to say is that it smelled of cigarette smoke. We'd happily stay again.
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is in a great location for attending functions in Kew. Everything close at hand so can walk to most locations.
於 2019 年 10 月住了 1 晚

8/10 不錯

Loz

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great place to stay. clean and tidy. Helpful staff. Thank you Jacob for your help.
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
When I’m in Melbourne I prefer to be on the outskirts so quest Kew is an excellent location. With transport, shopping, great restaurants just around the corner, it’s perfect for my needs.
於 2019 年 9 月住了 3 晚

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the location and the spaciousness of the units.It is quite even though it is situated in a busy area. Staff are always polite & obliging
於 2019 年 8 月住了 1 晚
Charu 於 2019年8月20日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are extremely happy to hear that you had a comfortable stay in our spacious apartments. We wish to welcome you back to Quest Kew on your next visit to Melbourne. Take care.

10/10 優異

Christine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing position
We were down from Qld for a funeral. My fathers nursing home is in the same street.- walking distance, but the overall position waa spectacular
於 2019 年 8 月住了 2 晚
Charu 於 2019年8月20日的回應
Dear Christine, Thank you for choosing Quest Kew. We are extremely happy to hear that you had a comfortable stay with us. We wish to welcome you back to Quest Kew on your next visit to Melbourne. Take care.

8/10 不錯

NAI-WEN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfy accommodation and good location
Room were clean and comfortable, staffs there are kind and willing to help you. Just need to know, they don’t have lobby there, and hard to get early check in, so avoid to be too early there if you take a flight with early arrival, there won’t be a comfortable place for you to rest or charge your phone. Location is quite convincingly too, easily to get things you need.
於 2019 年 7 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度和住宿狀況
We like this venue as we can stay close to our family who live in Kew but cannot accomodate us
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful location and good 2 bedroom apartments. The fitout was fine. Check-in was great and staff excellent. Concern for noise from other people staying!!
於 2019 年 7 月住了 2 晚

6/10 一般

Dianne

讚好:整潔度和客房舒適度
Good location.
The property has no elevators & we were booked on the 2nd floor. Not good for the elderly so they managed to find a room on the 1st floor, which was still a struggle from the basement. Be aware that there is a $20 a day parking fee which is a bit steep. Location was good. Bedroom was cold.
於 2019 年 7 月住了 2 晚

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好:整潔度、職員與服務和住宿狀況
Spacious and clean. The en-suite shower head did not attach to the spout of the shower so it was only a handheld shower which was very hard to use. Other than that, it was a lovely place to stay. We will be back.
於 2019 年 7 月住了 2 晚
Charu 於 2019年7月8日的回應
Dear Anonymous, Thank you for your time in sharing your review for recent stay at Quest Kew. Please accept our sincere apologies for the inconvenience that the bathroom may have caused. We will look into the matter and have it fixed at the earliest. We are glad that apart from that you enjoyed your stay. We would like to welcome you back on your next visit to Melbourne and make this up to you.. Till then take care and safe travels...

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I feel very comfortable there. It is a home away from home for me when I have to come into stay in city
於 2019 年 7 月住了 1 晚
Charu 於 2019年7月8日的回應
Dear Anonymous, Thank you for your time in sharing a five out of five review fro Quest Kew. We are equally glad to hear that you enjoy our apartments. We will look forward to having you back on your next trip to Melbourne.. Till then take care and safe travels...

10/10 優異

真實旅客

家人同遊
讚好:整潔度、設施服務和住宿狀況
Was quiet at night. Easy to find. Clean. Spacious area. Good parking
於 2019 年 5 月住了 1 晚
charu 於 2019年6月18日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are extremely glad to hear that you enjoyed your stay and our services. It is the feedback like yours that keeps us motivated . We would love to welcome you back to Quest Kew on your next visit to Melbourne.. Take care and safe travels....

10/10 優異

真實旅客

商務旅客
讚好:職員與服務、設施服務和住宿狀況
I like where it is located. I like I can cook as I have allergies. I like the security of the complex . It isn't posh luxury but it isn't necessary as I come in for a purpose and want comfort and ease to get about. It is a tad expensive but I weigh that up with the other things I like.
於 2019 年 5 月住了 1 晚
Charu 於 2019年5月27日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are pleased to hear that you enjoyed your stay and our facilities thoroughly. We would love to welcome you back on your next visit to Melbourne. Till then take care and safe travels.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, apartments great, quiet & staff were friendly
於 2019 年 5 月住了 1 晚
Charu 於 2019年5月27日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are pleased to hear that you enjoyed your stay and our services. We would love to welcome you back on your next visit to Melbourne. Till then take care and safe travels.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 1 晚
Charu 於 2019年5月27日的回應
Dear Anonymous, Thank you for choosing Quest Kew. We are pleased to hear that you enjoyed your stay and scored us 5/5. We would love to welcome you back on your next visit to Melbourne. Till then take care and safe travels.

8/10 不錯

Neil

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Close to everything in Kew.
Great location, close to shops and restaurants, rooms were well appointed and comfortable. The only negative is no lifts, getting a little old to walk up three floors with luggage from the car park. Also did not say on the web site or I missed it that there was a charge for parking.
於 2019 年 4 月住了 2 晚

10/10 優異

Brenda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Two night very comfortable stay in Kew
Large 2 bedroom apartment with well equipped kitchen, 2 bathrooms and separate laundry. Very quiet, safe and comfortable for singles or families. Located near High street so it is very close to the tram stop, shopping centre and a variety of cafes and food outlets including 2 supermarkets. There is no lift so if stairs are an issue request a ground floor apartment. Highly recommend Quest Kew.
於 2019 年 4 月住了 2 晚

2/10 很差

真實旅客

伴侶同遊, 商務旅客
不滿:職員與服務
Have stayed before and was very happy with the apartment and its location. Just don't get sick or have an accident and cancel at the last minute. They have no sympathy and you lose your money. Although I now need to stay in Kew regularly I won't be staying there.
於 2019 年 4 月住了 1 晚