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柯林斯蝙蝠俠山酒店的評價

4 out of 5
柯林斯蝙蝠俠山酒店
623 Collins Street, Melbourne, VIC

評價

8.2

很好

10 分評分，優異；1005 則評價中有 384 則" "
8 分評分，不錯；1005 則評價中有 396 則" "
6 分評分，一般；1005 則評價中有 147 則" "
4 分評分，欠佳；1005 則評價中有 57 則" "
2 分評分，很差；1005 則評價中有 21 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

JYUN RU

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
住宿乾淨滿意，機場交通搭Skybus到市區下車點離住宿走路5分鐘而已，推薦給攜帶比較多行李的人，下次去會再入住。只是房間內的地是有撲地毯的，會介意的人要自己帶拖鞋，飯店沒有附室內拖鞋

10/10 優異

Manwai

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
廁所沒門鎖鎖門, 廚房洗碗盆出冷水的水龍頭壞了, 其他一切都很好, 房間都很大, 位置很方便,服務人員很有禮貌
於 2024 年 2 月住了 3 晚

8/10 不錯

Cheuk Ho

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚

10/10 優異

Chin Wei

於 2023 年 6 月住了 5 晚
Batmans Hill on Collins 於 2023年7月12日的回應
Thank you for your feedback!We hope to see you again!Kind regards from the Batmans Hill Staff

6/10 一般

LAI FUN

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 1 月住了 6 晚

6/10 一般

LAI FUN

家人同遊
讚好：職員與服務
不滿：整潔度
於 2023 年 1 月住了 7 晚

10/10 優異

Satima

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is wonderful except the water basin is too small
於 2020 年 2 月住了 2 晚

8/10 不錯

TZU TING

讚好：職員與服務和客房舒適度
於 2020 年 1 月住了 1 晚

6/10 一般

Hsiang yun

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

8/10 不錯

San

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
有歷史嘅酒店外觀古老內在整潔， 位置非常接近藍十字火車站方便去機場, 只需過一條馬路， 但附近食肆相對比較早關門。 員工服務態度良好親切， 當晚攞咗房發現房間有噪音，同員工商討即時有兩間房畀我選擇更換， 滿意安排。
於 2019 年 12 月住了 2 晚

10/10 優異

HSIN YU

於 2019 年 11 月住了 1 晚

4/10 欠佳

真實旅客

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
No WiFi. Service USB didn’t work The exhaust fan didn’t work in the toilet
於 2019 年 11 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度
酒店入口有樓梯，辦理完入住手續後也要行一段樓梯，才能乘電梯上房間，對帶有大型行李的旅客來說不太方便，要搬運行李。
於 2019 年 4 月住了 1 晚

8/10 不錯

CHI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value for money.
Location is very close to Railway & Tram stations.
於 2019 年 2 月住了 2 晚

8/10 不錯

Dertzong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 4 晚

6/10 一般

momoko

不滿：住宿狀況
於 2024 年 5 月住了 2 晚

8/10 不錯

Masakage

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is good and comfortable with friendly staffs. There are many convenience shop and restaurants nearby.
於 2024 年 5 月住了 3 晚

4/10 欠佳

Jonathan

Tiny room Chinese ratbags having some sort of a party at 2 in the morning TV was terrible
於 2024 年 5 月住了 1 晚

4/10 欠佳

Melody

不滿：整潔度和住宿狀況
Our first room smelled of rotten yogurt and the second room had mold throughout the bathroom. By the time we went to the second room we were too tired to move again but the staff didn't seem to care upon checkout about the mould
於 2024 年 5 月住了 2 晚

8/10 不錯

Helen

讚好：整潔度和職員與服務
Great location for going to Marvel Stadium to watch the footy! It is also very central (or a short tram ride away) for shopping and dining options. Southern Cross Station is directly across the road which is also very convenient for trains and for the Skybus which takes you directly to the airport.
於 2024 年 5 月住了 2 晚

2/10 很差

Richard

不滿：整潔度、職員與服務和住宿狀況
Without a doubt the worst “hotel” I have ever stayed at. The walls are paper thin and we had a meth head going off all night. Nothing was done by management. Rooms are like cleaners cupboards.
於 2024 年 5 月住了 1 晚

6/10 一般

Jackson

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚

10/10 優異

YUSUKE

讚好：整潔度、職員與服務、設施服務和住宿狀況
サザンクロス駅のすぐ近くにあり、空港までのアクセスも非常に良かったです。 道路に面した場所にあり交通量も多いため夜は車の音が気になりましたが、それ以外は満足しています。
於 2024 年 4 月住了 6 晚

8/10 不錯

Kuniaki

讚好：整潔度和職員與服務
於 2024 年 4 月住了 4 晚

2/10 很差

J

多人同遊
不滿：職員與服務和住宿狀況
Trapped inside a broken, tiny elevator in complete darkness with the emergency phone not functioning is a major OH&S problem for the hotel and more importantly guests. No evidence of any remedial action by hotel staff taken. Needless to state, I will never stay at this hotel again.
於 2024 年 5 月住了 3 晚

10/10 優異

Shannon (Pampa)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location for travelers (train station and tour pick up/drop off close by)!! Excellent restaurant and bar on site. Quiet and comfortable room. We will definitely stay here for return trips to Melbourne!!
於 2024 年 4 月住了 3 晚

10/10 優異

Yokoyama

讚好：整潔度、職員與服務和設施服務
英語が喋れない日本人に対しても親切に優しくとても素敵なサービスを提供してくれました。 スタンダードなルームだと電子レンジはなさそうでした。 快適でした。
於 2024 年 4 月住了 5 晚

10/10 優異

jason

於 2024 年 4 月住了 1 晚

10/10 優異

Natalie

多人同遊
讚好：整潔度、職員與服務和設施服務
Title: Excellent Stay in a Convenient and Safe Location Review: My recent stay at Batman’s Hill on Collins was nothing short of excellent. Located in a safe and convenient but in hotel was very quiet, it provided a peaceful retreat from the hustle and bustle of the city. What truly stood out was its proximity to the shopping area, making it incredibly convenient for those looking to indulge in some retail therapy. Additionally, being just a one-minute walk from Southern Cross Station, getting around the city was a breeze. The hotel's prime location, coupled with its top-notch amenities and attentive staff, made for a memorable and enjoyable stay. I highly recommend Batman’s Hill on Collins to anyone looking for a comfortable and convenient accommodation option in the heart of the city.
於 2024 年 4 月住了 3 晚

8/10 不錯

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Misaligned floor levels were a challenge. Friendly cooperative staff. Welcoming environment.
於 2024 年 4 月住了 6 晚

10/10 優異

graham

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2024 年 4 月住了 1 晚

10/10 優異

Dani

讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in after a late flight just steps from Southern Cross station.
於 2024 年 4 月住了 1 晚

10/10 優異

Daniel

於 2024 年 4 月住了 4 晚

10/10 優異

Yanting Juliana

於 2024 年 4 月住了 4 晚

8/10 不錯

Vince

伴侶同遊
Not enough staff at reception for checking in and checking out
於 2024 年 3 月住了 1 晚

4/10 欠佳

Belinda

Very average hotel
於 2024 年 3 月住了 1 晚
Troy Fraser - Front Office Manager 於 2024年4月9日的回應
Dear Belinda,We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Our team strives to provide exceptional service and experiences for all our guests, and we regret that we did not meet your needs during your stay. We hope for the opportunity to welcome you back and exceed your expectations in the future.Kind regards,

10/10 優異

Chester

讚好：整潔度和職員與服務
Staff are amazing, generous and helpful especially the Filipino guy (forgot his name). They made my stay extra special.
於 2024 年 3 月住了 4 晚

8/10 不錯

Joseph

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to Southern Cross Station, easy access to public transportation and the river. It is a nice hotel, just very basic.
於 2024 年 3 月住了 3 晚

10/10 優異

Jodi

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’ve stayed here before, this time round I had a brilliant spacious room with modern bathroom renovation. Will be back.
於 2024 年 3 月住了 2 晚

10/10 優異

Patrick (Littleton)

於 2024 年 3 月住了 3 晚

6/10 一般

Richard

於 2024 年 3 月住了 3 晚
Troy Fraser - Front Office Manager 於 2024年4月9日的回應
Dear Richard,Thank you for taking the time to rate us. We truly value all input from our guests as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

2/10 很差

Ayumi

於 2024 年 3 月住了 2 晚
Troy Fraser - Front Office Manager 於 2024年4月9日的回應
Dear Ayumi,,Thank you for taking the time to rate us. We truly value all input from our guests as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

6/10 一般

John

讚好：整潔度
不滿：職員與服務
The access to our room was inadequate as it was confusing which of the two lifts beside each other to use as one was only for staff use.We also could not get access to our room after returning at night to the room as a staff member had given our room to someone else while we were out and they had entered our room which had our private belongings and luggage in.it took a good half our to find someone, late at night to tell him our cards didnt work so we couldnt get in to sleep .
於 2024 年 3 月住了 1 晚

6/10 一般

Claudine (Yonkers)

伴侶同遊
Little outdated so carpeting not clean. Good Location. Needed extra pillows and towels. Only gave two of each.
於 2024 年 2 月住了 2 晚

4/10 欠佳

Libia (MEDFORD)

不滿：職員與服務、設施服務和住宿狀況
The only thing that is good about the hotel is the location
於 2024 年 2 月住了 5 晚

10/10 優異

Julie

於 2024 年 2 月住了 1 晚

4/10 欠佳

Jessica

多人同遊
不滿：設施服務和住宿狀況
Central location, rooms were not always cleaned, staff were unaware on how to set up wifi or assist with ongoing issues with tv. Requests had to be made a few times before staff could help out. Bar staff advertised cocktails and didn’t know how to make them or a mocktail. Room smelt like mould. Air conditioner would stop working of a night. Beds were not comfortable. Housekeeping hadn’t serviced the room when signage was left out early in the morning requesting it. As hotel was at capacity, room rates had sky rocketed and we paid around $1400 for a weekend, a lot of money for the services that were not provided. Unfortunately the only positive about this accommodation was its location.
於 2024 年 2 月住了 4 晚