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東墨爾本凱富酒店的評價

3.5 out of 5
東墨爾本凱富酒店
90 Albert St., East Melbourne, VIC

評價

8.0

很好

10 分評分，優異；960 則評價中有 298 則" "
8 分評分，不錯；960 則評價中有 427 則" "
6 分評分，一般；960 則評價中有 141 則" "
4 分評分，欠佳；960 則評價中有 55 則" "
2 分評分，很差；960 則評價中有 39 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

6.8/10 

設施服務

7.6/10 

住宿狀況

6.0/10 

環保程度

評價

10/10 優異

Hsiu shan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
乾淨舒適的房型
房間乾淨整潔、位置離市區不遠，很推薦全家出遊
於 2018 年 12 月住了 2 晚

8/10 不錯

Hiu Lam

讚好：整潔度、住宿狀況和客房舒適度

10/10 優異

ya-wen (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Service is good , bed very soft , nice place . 服務人員很親切，床很舒服，有浴缸很棒。附近有庫克小屋跟花園，和教堂，建議住附近可以走走，約路程5分，但離市區小遠，如果搭計程車約10元，當然公車也是有。

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
wont stay next time
We stayed there for one night. The room is spacious for two adults with one kid. however, I don't like some arrangements of this apartment e.g photocopy of passport required and charged to credit card directly for deposit when checked in and refund later if everything is fine, maximum of 2 devices of wifi per room with time set to 24hrs only, which is strict. All these left me the feeling that there are lots of restriction for my leisure trip. The washroom isn't good like those in camp site. With the cost we paid, we won't stay next time.

10/10 優異

Ho-Tzu (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值回票價的飯店
房間乾淨整潔，且附有微波爐方便加熱，距離市區車程只需幾分鐘又附有停車場，值得再住的好飯店。

6/10 一般

Shane

伴侶同遊, 商務旅客
讚好：整潔度
Generally clean and quiet facility. No extra blankets in the room - reception area felt messy and cluttered which gave off ‘backpackers vibes’ rather than a quality Comfort Inn facility. Cafe was not enticing to the eye.
於 2024 年 5 月住了 1 晚
Glen 於 2024年5月7日的回應
Good Evening Shane,Thanks for taking the time to review your recent stay with us. We do value all feedback.I have passed the Feedback on to Management.

10/10 優異

Kendelle

讚好：整潔度、職員與服務和住宿狀況
Comfortable stay
於 2024 年 4 月住了 1 晚
Glen 於 2024年4月30日的回應
Good Evening Kendelle,Thanks for taking the time to review your recent stay with us. On behalf of the Hotel Management Team and Staff I wish to thank you for the 5 out of 5 score. We hope to see you again in the future.Kind Regards,Glen Keane,Hotel Front Office Manager.

10/10 優異

Jordan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Glen 於 2024年3月6日的回應
Good afternoon Jordan,Thanks for the awesome 5 out of 5 rating from your last stay with us. We do appreciate it.We do hope to see you in the not so distant future.Kind Regards,Glen,Hotel Front Office Manager.

4/10 欠佳

emma

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
During check in when discussing our stay, the man on the front desk made negative comments about the reason for our stay. Upon entry to the room we noticed a box with a seemingly new toilet in the corner, unusual but okay. A questionable red stain on the green pillow and a disintegrating bathroom cabinet rounded out our stay. The only redeeming quality was its proximity to the MCG.
於 2024 年 2 月住了 3 晚
Glen - Comfort Hotel East Melbourne 於 2024年2月20日的回應
Good Morning Emma,Thank you for taking the time to review your recent stay with us. We do value all feedback of a good or not so good nature. I am sorry for what happened during your Check in with us. The staff member didn't intend for his comment to come across negative or to offend you,For that h is truly sorry.Regarding the Room i have passed the feedback on to Housekeeping and the Management team.We do hope you will give us a second chance.Thanks and with kind RegardsHotel Front Office Manager.

6/10 一般

Shae

Ok for a one night stay, chose here due to proximity to the arena. 24 hour reception and front door to hotel propped open felt a bit unsafe to me, lots of doors slamming and people talking at all hours of the night. I didn’t read reviews and note now other people commented the same thing. However my room was clean, bed spotless, good towels, clean (albeit older) bathroom. Yes it’s an older place to stay, but for its price it’s acceptable. Not sure I would stay here again though. Always read reviews!
於 2024 年 2 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2024年2月14日的回應
Good Evening Shae,Thanks for taking the time to review your recent stay with us. We value all feedback of a good and bad nature. I am saddened to read that you felt unsafe during your stay with us. That is something I never want a guest to feel. Thanks for the thumbs up on the room and its presentation we do appreciate that.We do hope to see you in the future.Kind Regards,Glen,Hotel Front Office Manager.

6/10 一般

Greg

伴侶同遊
讚好：職員與服務
不滿：整潔度
The location was great for us.
於 2024 年 2 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2024年2月14日的回應
Good evening Greg,Thanks for taking the time to review your recent stay with us. We do value all feedback.Its great to read that our Location ticked a box for you.We hope to see you in the not so distant future.Kind Regards,Glen.Hotel Front Office Manager.

8/10 不錯

Bob

讚好：整潔度和職員與服務
於 2024 年 1 月住了 2 晚
Glen - Comfort Hotel East Melbourne 於 2024年2月14日的回應
Good Evening Bob,Thank you for taking the time to review your recent stay with us.Kind Regards,Glen,Hotel Front Office Manager.

4/10 欠佳

Kelvin

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We had to clean the room as soon as we arrived. House keeping only came once over 4 days and did little more than tidy. Busted stove top, busted shower head, half the light globes were dead. No smart TV. Parking facilities were a cramped labyrinth, lucky if you can find a spot. The back entrance was often left propped open, otherwise requiring your room key to open.
於 2024 年 1 月住了 4 晚
Glen - Comfort Hotel East Melbourne 於 2024年2月14日的回應
Good Evening Kelvin,Thank you for taking the time to review your recent stay with us.I am sorry we didn't meet you expectations but have taken all your feedback to management.We do hope to see you again in the future.Kind Regards,Hotel Management

2/10 很差

Richard

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2024年1月18日的回應
Hi RichardThank you for taking your time to review your stay with us. We hope to see you again in the future.Kind Regards,Glen,Hotel Front Office Manager,

6/10 一般

Janice

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Property was very quiet and had free parking which was great.paid for a king and single bed room but when we arrived this wasn’t available but didn’t get a refund. Bathroom wasn’t very clean. Electric cook top however no pans etc. equip consisted of a toaster, then 2 each of knives, forks, spoons 2 plates, 2 dishes, 2 cups and 2 glasses. Dish washing liquid was only cleaning product. No hand towels or face washers .very basic.
於 2023 年 11 月住了 2 晚
Glen - Comfort Hotel East Melbourne 於 2024年1月18日的回應
Good afternoon Janice,Thank you for taking your time to review your stay with us. We value all feedback of a good or not so good nature. I am disappointed to read that you were disappointed about the Bathroom cleanliness. I have passed the feedback on to Housekeeping. We do hope you will stay with us again the future,Kind Regards,GlenHotel Front Office Manager

4/10 欠佳

Tory

讚好：職員與服務
不滿：整潔度和住宿狀況
Unfortunately my room stank of cigarettes and air freshener - I had to leave the windows (and hence curtains) open overnight to combat the smell so didn’t sleep well. The bathroom light didn’t work and even though I’m a small person I barely fit in the shower. Not sure what you’d do if you had broad shoulders.
於 2023 年 12 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2024年1月18日的回應
Good afternoon Tory,Thank you for taking your time to review your stay with us. We do value all feedback of a good or not so good nature. I apologise for the smell in your room. I have mentioned it to Senior Management so that this doesnt happen again.We do hope to see you again the future.Kind Regards,Hotel Front Office Manager

4/10 欠佳

Rodney

不滿：整潔度
Felt unsafe, rooms were not as clean as they should be & guests were arguing, sitting on window sills.
於 2023 年 11 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2024年1月18日的回應
Hello Rodney,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. We as a Management Team are sadden to hear that you didn't feel safe in our Hotel. That is something that we never ever want a guest to feel is unsafe. We do hope you will consider staying with us again.Kind Regards,Glen KeaneHotel Front Office Manager,

6/10 一般

Emily

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
More like Dis-comfort Hotel! The bathroom smelt of urine, bed was not made correctly, no cover on the duvet and pillows/mattress needed upgrading (very uncomfortable). I don't recommend this hotel.
於 2023 年 11 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2024年1月18日的回應
Hi Emily,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. It disappoints me to read that you didn't enjoy your stay with us at all. Your feedback has passed on to Senior Management and does indicate that we have an enormous amount of room for improvement.We hope you will give us a second chance.Once again thanks and kind regards,Glen KeaneHotel Front Office Manager.

10/10 優異

Mark

於 2023 年 11 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2023年11月23日的回應
Good afternoon Mark,Thanks for taking the time to review your recent stay with us. We value all feedback be it of a negative or positive nature. We hope to see you again in the not so distant futureKind Regards,Glen Hotel Front Office Manager.

2/10 很差

Emma

不滿：整潔度、職員與服務和住宿狀況
It was truly awful and I felt very unsafe.
於 2023 年 10 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2023年11月23日的回應
Good afternoon Emma,Thanks for taking your time to review your stay with us.We are very saddened to hear that you felt unsafe whilst staying with us.. That isnot what the response we are striving for. Do let me know if I can help further.Kind Regards,GlenHotel Front Office Manager

4/10 欠佳

David

讚好：整潔度、職員與服務和客房舒適度
My stay at the Comfort Hotel East Melbourne
I selected this hotel as it was close to St Vincents' Hospital which I needed to attend early the next morning for an Angiogram. On arrival, this place looked very smart, the desk staff were very helpful, and my room, on entering, looked very smart and clean. Later I noticed a fair bit of damage to the ceiling in the bedroom (water damage or condensation.) Then trying to freshen up after a long and tireing trip I kept banging my head on a glass shelf over the basin and the shower door will only half open as it hits the corner of the sink cupboard. There is a step up into the shower which is too high for me as I have a leg that won't bend and I had bad angina at the time and couldn't take the risk. For a newly refurbished hotel, I thought it was very badly designed. There was no dishwashing detergent to wash any dishes if they were used. There was no information on where to eat (nothing available at the hotel, only a coffee bar.)
於 2023 年 10 月住了 1 晚
AP 於 2023年10月24日的回應
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

10/10 優異

Sotirios

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Near hospital.
於 2023 年 10 月住了 1 晚
AP 於 2023年10月18日的回應
Dear Guest,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 不錯

Kota

讚好：整潔度、職員與服務和住宿狀況
Very friendly staff, room was very clean, but it is dated, could use some refreshing in the future but overall very good for a low price
AP 於 2023年10月18日的回應
Dear Kota,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay

8/10 不錯

Jeremy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was great. King sized bed very comfortable , Shower excellent. Off street parking good but tight for a big SUV. Security covered outside areas. Staff pleasant and obliging.It was a pity the Cafe was closed.
於 2023 年 10 月住了 2 晚
AP 於 2023年10月10日的回應
Hi Jeremy,Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us, Our cafe has been closed since covid but looking to reopen soon. We hope to see you again next time.Thanks,Comfort Hotel East Melbourne

2/10 很差

Charlotte

商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Mouldy, holes in walls, dodgy looking broken electrical socket loaded with a bunch of internet apparatus.
於 2023 年 10 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2023年11月23日的回應
Good afternoon Charlotte,Thank you for taking the time to review your recent stay with us. We value all feedback of a positive and negative nature as we believe there is always room for improvement. We can see from your review we have some work to do.Once again thank you and we do hope you will give us a second chance, Kind Regards,GlenHotel Front Office Manager

8/10 不錯

Hanna

不滿：整潔度和住宿狀況
Good location. Bathroom was very dirty and hadnt been cleaned at all; hair, dirt, dust in lot of places. Furniture was dirty.
於 2023 年 10 月住了 1 晚
AP 於 2023年10月9日的回應
Dear Hanna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East Melbourne

4/10 欠佳

Dianne

伴侶同遊
不滿：設施服務和住宿狀況
I had booked at Comfort Hotel but ended up being placed in the apartments next door so I am unsure whether the hotel would have been a better option or not. The apartments are old and run down with minimal renovations being undertaken since probably the 1970s as that is what the vintage looks like. It was pretty disappointing as the photos on site looked new and modern but not what my experience was. Also, the place just had a bad smell like urine. Luckily we were only staying the one night otherwise, I would have been out of there and moving somewhere else.
於 2023 年 9 月住了 1 晚
AP 於 2023年9月25日的回應
Dear Dianne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

6/10 一般

Ben

於 2023 年 9 月住了 1 晚
AP 於 2023年9月24日的回應
Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us and we hope to see you again soon.

10/10 優異

Sarah

讚好：整潔度、職員與服務和住宿狀況
Great place
於 2023 年 9 月住了 1 晚
Lisa Comfort Hotel East Melbourne 於 2023年9月18日的回應
Dear Sarah,Thank you for your kind words. We are delighted to read that the customer service was friendly and helpful and our product met your expectations in cleanliness and comfort. We look forward to welcoming you back on the future.Warm Regards Lisa

10/10 優異

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good for price
於 2023 年 9 月住了 1 晚
Glen - Comfort Hotel East Melbourne 於 2023年11月23日的回應
Good afternoon James,Thanks for taking the time to review your recent stay with us. We take all feedback on board. I do apologise that we didn't meet your expectations. we do hope that you will give us a second chance.Do let me know if I can help further.Kind Regards,GlenHotel Front Office Manager.

10/10 優異

Tanya

多人同遊
讚好：設施服務
Comfortable, clean and off street parking. enjoyed oit stay, would definitely stay again
於 2023 年 9 月住了 1 晚
Lisa Comfort Hotel East Melbourne 於 2023年9月11日的回應
Dear Tanya,Thank you for your time in reviewing our property. We are pleased to read that our service and product met your expectations. Thank you for mentioning how ideal our location was to explore the city sights. We are glad to read that your overall experience was enjoyable and we look forward to your return in the future.Warm RegardsLisaComfort Hotel East Melbourne

6/10 一般

Jason

不滿：職員與服務和住宿狀況
Faulty taps and light switches
於 2023 年 9 月住了 2 晚
Lisa Comfort Hotel East Melbourne 於 2023年9月11日的回應
Dear Jason,Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and maintenance, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. We hope to welcome you back in the future and thank you for your time.Warm RegardsLisaComfort Hotel East Melbourne

6/10 一般

Ian

伴侶同遊
The pictures on the website definitely did not match the actual premises. The onsite cafe was deserted, apparently as a result of covid and staff had no idea on its reopening Staff were quite abrupt and not really helpful at all Our room had huge cracks in the wall, paint peeling from the bathroom area, power points hanging off the wall to name a few Ideal accomodation for members of a footy team to have somewhere to hang out but for a couple, pay the extra for a better quality facility However, great location, just felt maintenance has fallen off and the overall property has been let go At least onsite parking was a definite bonus
於 2023 年 8 月住了 2 晚
Lisa Comfort Hotel East Melbourne 於 2023年8月21日的回應
Dear GuestThank you for your time in reviewing the property. We Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and departments, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. thank you for mentioning how ideal the location was. We hope to welcome you back in the future and thank you for your time.

6/10 一般

John (Euroa)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was clean and comfortable but that's as far as it went. Signs that its getting a bit tired - sticking bathroom door, dirty external windows (but it was the second floor). And poor overall design. TV faces the bed ( - OK) but the couch just looks into the bathroom. Having a very mini kitchen eg having a sink and 2 plates and 2 knives and forkes was appreciated. (I hate it when you have to try and fill a kettle from the bathroon tap.) Most dissapointing was that there was no sign that the attached and advertised breakfast/coffee bit was active. The room for this exists but it just had rubbish bags stacked against the door. No wake-up coffee! Oh- and dont try and take even a half decent sized car into the parking space. We had a jeep and even with the mirrors folded in every proximity alarm went off in RED. ie it is a real squeeze between the wooden fence and the shubbery.
於 2023 年 8 月住了 1 晚
Lisa Comfort Hotel East Melbourne 於 2023年8月6日的回應
Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and departments, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. We hope to welcome you back in the future and thank you for your time.Warm Regards

8/10 不錯

Carolyn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Easy on site parking. Quick and easy checkin/checkout. Nice revamped new bathrooms, shower good. Nice kitchenette even though we didnt use it. Heater was old and didnt work very well on cold night we were there. No facewasher or handtowels provided, just towel each.
於 2023 年 6 月住了 1 晚
Lisa Comfort Hotel East Melbourne 於 2023年6月18日的回應
Dear Carolyn,We appreciate your feedback, through your experience we can learn and improve our product and services. We thank you for mentioning each step of your experience from the smooth check-in to the layout and revamped bathroom. We do provide bath towels and bath mat within the room and hand towels and items on request. We look forward to welcoming you back in the future.Kind RegardsReception

8/10 不錯

Rudy

讚好：整潔度和職員與服務
Friendly staff
於 2023 年 6 月住了 2 晚
Lisa Comfort Hotel East Melbourne 於 2023年6月14日的回應
Dear RudyThank you for your kind feedback will ensure the feedback is passed onto the team.Kind regards

6/10 一般

Henry

伴侶同遊
讚好：整潔度
不滿：住宿狀況
Parking access is very tight. No desk facility in room for using laptop. Location to Melbourne is good and walkable.
於 2023 年 6 月住了 2 晚
Lisa Comfort Hotel East Melbourne 於 2023年6月13日的回應
Dear HenryThank you for your feedback.We are pleased to read that the location was ideal for exploring Melbourne. Thank you for mentioning where we can improve within room furnishings.Kind RegardsLisaComfort Hotel East Melbourne

6/10 一般

Alexander

不滿：整潔度
Rooms were not clean
於 2023 年 6 月住了 1 晚
Lisa Comfort Hotel East Melbourne 於 2023年6月13日的回應
Dear Alexander,Thank you for reaching out to us to advise your feedback on your recent stay. it is disappointing to read that the cleanliness of the room was not to standard. This will be reviewed with management team. Appreciate your time.Kind RegardsLisa

8/10 不錯

Audrey

讚好：整潔度、職員與服務和住宿狀況
The room was large and very comfortable
於 2023 年 5 月住了 2 晚
AP 於 2023年6月2日的回應
Hi Audrey,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 一般

Ian

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
?
於 2023 年 5 月住了 4 晚
AP 於 2023年5月8日的回應
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 欠佳

Isabel

伴侶同遊
不滿：整潔度和住宿狀況
Well located but the room had a strong smell of smoke and the building may be used for other than just accommodation for tourists.
於 2023 年 2 月住了 3 晚
AP 於 2023年3月1日的回應
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 不錯

Amy

讚好：整潔度和職員與服務
It’s good for value and a easy walk to the Australian open which was my goal plus a tennis facility right across the street. Downside was the hours the staff kept and the fact they will do no housekeeping. I was there for a week and I emptied my own trash and there was never any swap for a clean towel . But the owner was nice when they were around.
於 2023 年 1 月住了 5 晚
AP 於 2023年3月1日的回應
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 不錯

Pamela

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 1 月住了 6 晚
AP 於 2023年3月10日的回應
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 優異

Clint

讚好：整潔度、職員與服務、設施服務和住宿狀況
👍
AP 於 2023年1月6日的回應
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 一般

Michael

Very basic accommodation and over priced for what you get. Low and old for a high price
於 2022 年 12 月住了 1 晚
AP 於 2022年12月13日的回應
Hi Michael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

4/10 欠佳

Caitlin (LANGWARRIN)

伴侶同遊
讚好：整潔度
Was not worth the $400 plus we spent for 1 night to stay there. Great location, but very old. Said there was parking, but the parking was so small we had to park out on the street. Not worth the price.
AP 於 2022年12月5日的回應
Dear Caitlin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

10/10 優異

Narelle

於 2022 年 12 月住了 1 晚

10/10 優異

Jakob

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 6 晚

2/10 很差

Dilip Vinodray

家人同遊
不滿：整潔度、設施服務和住宿狀況
We were repeated visitors to this hotel during our recent trip to Australia following the T20 World Cup matches. Room no. 37 allotted to us was very dirty, with mold/mildew smell in the room, no bath towels were provided, wifi was vey poor.
於 2022 年 11 月住了 2 晚
AP 於 2022年11月17日的回應
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

6/10 一般

Katherine

伴侶同遊
People playing dance music at the property until 4:30am. This happened for many hours with no consequence. Very disappointing and a bad sleep.
於 2022 年 11 月住了 2 晚