I had an amazing time from the second I walked into the hotel. The recepter was kind enough to help us get situated and even helped us upgrade to a bigger room for a good price. The room service was good too. I would definitely stay there again.
Ze
於 2017 年 6 月住了 1 晚
8/10 不錯
SHUNHUNG
2017年2月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SHUNHUNG
8/10 不錯
Kenneth
2024年3月22日
讚好:整潔度、職員與服務和住宿狀況
Kenneth
於 2024 年 3 月住了 2 晚
6/10 一般
Claire
2024年2月13日
不滿:職員與服務、設施服務和住宿狀況
I arrived at 1pm to find reception locked. Called the number provided and a gentleman came to check me in.
Said I was booked into a hillview spa suite but when I saw the amount of stairs that had to be climbed to reach it, asked if there was anything lower down. He didn’t offer any alternative but asked me if I was good with stairs. Now I will be 80 this year and reasonably fit but no way able to carry my suitcase up. However a staff member assisted by delivering my suitcase to the room.
Was disappointed when I unlocked the door as the decor was, to say the least, very lack lustre. The red couch and armchair looked like they had been picked up on the side of the road. The chair’s lining underneath was hanging down.
In the kitchen there was only one cup and one glass, a few plates and some cutlery but no plug for the sink and no tea towel.
The bathroom was reasonable but only one cake of soap. The cupboards and the architraves are in bad need of repair.
It takes several minutes for the hot water to come through..
The decking outside is in bad repair. I felt like I was going to fall through it in several places.
The back garden is full of weeds.
I stayed 3 nights and not once was my bed made. There was evidence that housekeeping has been there as the rubbish bin was emptied and the towels changed but no bath mat left on the first day and only once was milk and coffee topped up.
On the day of my departure, there was no one about to help me with my case.
Claire
於 2024 年 2 月住了 3 晚
10/10 優異
Renato (Greensborough)
伴侶同遊
2024年2月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet area, easy parking, friendly staff
Renato
於 2024 年 2 月住了 3 晚
10/10 優異
Graeme
2024年1月14日
讚好:整潔度、職員與服務和住宿狀況
Graeme
於 2024 年 1 月住了 1 晚
4/10 欠佳
Natasha
商務旅客
2024年1月6日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Noisy, communication issues! Lack of facilities! Reception not helpful!
Natasha
於 2023 年 12 月住了 3 晚
6/10 一般
Nadir
多人同遊
2024年1月5日
不滿:設施服務
Good locations
Nadir
於 2024 年 1 月住了 1 晚
6/10 一般
Karin
家人同遊
2023年12月17日
讚好:職員與服務
不滿:整潔度
Somewhere to sleep
Stayed for a wedding, so just one night. It was ok but they need to work on their cleaning… ours was barely average and several others were bad. I take my own pillow everywhere and was glad, the one provided smelled
Karin
於 2023 年 12 月住了 1 晚
4/10 欠佳
Irene
伴侶同遊
2023年12月17日
不滿:職員與服務、設施服務和住宿狀況
Hotel definitely does not look anything like advertised. Pretty run down and not maintained well. We were there for a wedding and decided to go up a little early to relax and couldn’t even use the spa in our room due to lack of hot water. When reporting it we were told to “wait a few hours”. Tried again in the morning with same issues. Also there is meant to be a restaurant but it was closed. No room service or mini bar and manuals refer to “dial 9 for reception” and there is no phone in the rooms. Also no one bothers to come and turn down the rooms during your stay. I reported the spa again on check out to which I was told someone would call and organise compensation - but a week later and it never happened. We were also told by another couple staying that they tried to check in at 4pm and their room was “trashed” and not even cleaned yet. Definitely won’t be coming back here again, very disappointing