外觀

墨爾本 CBD 宜必思快捷酒店的評價

3 out of 5
墨爾本 CBD 宜必思快捷酒店
97-103 Elizabeth Street, Melbourne, VIC

評價

7.2

不錯

10 分評分,優異;1004 則評價中有 221 則" "
8 分評分,不錯;1004 則評價中有 375 則" "
6 分評分,一般;1004 則評價中有 237 則" "
4 分評分,欠佳;1004 則評價中有 117 則" "
2 分評分,很差;1004 則評價中有 54 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

6.8/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

YU HSIOU

於 2022 年 10 月住了 4 晚

10/10 優異

YU HSIOU

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好
於 2022 年 10 月住了 1 晚
Vicky 於 2022年11月5日的回應
Dear Yu HsiouWe very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that you enjoyed your stay! We hope to welcome you back again in the near future.Kind RegardsVicky PathakGuest Services Supervisor

10/10 優異

YU HSIOU

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很好
於 2022 年 10 月住了 2 晚
Vicky 於 2022年11月5日的回應
Dear Yu HsiouWe very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that you enjoyed your stay! We hope to welcome you back again in the near future.Kind RegardsVicky PathakGuest Services Supervisor

8/10 不錯

YU CHIA

多人同遊
讚好:職員與服務和客房舒適度
離車站很近,走路5分鐘到中國城,7分鐘到QV,地理位置超級棒的! 櫃檯人員親切又熱情,美中不足是房間內的衛浴設備很奇怪,其他一起都滿意
於 2020 年 2 月住了 2 晚
Ibis 於 2020年3月3日的回應
Thank your mentioning the efforts of our team. They were thrilled to hear your comments. We hope you will visit our hotel in the future.

8/10 不錯

Wang Wah

讚好:整潔度和客房舒適度
於 2020 年 1 月住了 2 晚
Vicky 於 2020年1月28日的回應
Dear Wang Wah We very much appreciate your rating regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Vicky Pathak Guest Relations Manager

6/10 一般

James

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
於 2020 年 1 月住了 3 晚
Vicky 於 2020年1月28日的回應
Dear James Thank you kindly for the rating regarding your stay at Ibis Budget Melbourne CBD. Hope to see you again soon . Kind Regards Vicky Pathak guest Relations Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and helpful staff! Comfy room. Better if the water closet and tap & basin are not installed on separate locations.
於 2019 年 12 月住了 2 晚
Ashan 於 2020年1月5日的回應
Dear Anonymous, Thank you very much for your feedback. We appreciate your time. Greta to hear that you enjoyed our hospitality and found the room to be comfortable. We hope to see you back again soon. Kind Regards Ashan Abeykoon General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
飯店交通非常方便,雖然房間小了一點,但相較於周邊的住宿房價比較便宜
於 2019 年 11 月住了 3 晚
Ashan 於 2019年12月10日的回應
親愛的匿名者, 非常感謝您的反饋。我們很高興聽到您與我們在一起的經歷。我們希望很快能再見到您。 親切的問候 阿山·阿比昆 總經理

8/10 不錯

HSIN JUNG

讚好:住宿狀況和客房舒適度
因為是ㄧ個人旅行,所以空間非常足夠,交通方便,也有便利店跟超市。浴室空間很小,使用不是很方便,但對於房價來說已經很超值了
於 2019 年 7 月住了 1 晚
Vicky 於 2019年11月2日的回應
尊敬的客人 非常感谢您对宜必思快捷墨尔本中央商务区酒店的评论。总是很高兴收到积极的反馈。我将与我们的团队分享您的意见。我相信,在我们努力不断提高服务质量的过程中,这种反馈将对我们所有的员工起到鼓舞作用。再次感谢您分享您的经验,我们希望您的下一次访问与上一次一样愉快。 亲切的问候 Vicky Pathak 客人关系经理

10/10 優異

HenryLo (Hong Kong)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Near Centre, Free Tram Zone,Very more Restaurants can find
於 2019 年 5 月住了 3 晚
Ashan 於 2019年8月16日的回應
Dear HenryLo, Thank you so much for your feedback. We are thrilled to hear that you had an wonderful stay with us. We hope to see you back again soon. Kind Regards Ashan Abeykoon General Manager

8/10 不錯

HSIN JUNG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通很方便,離市區各地方都近
房間不大,因為是一個人旅行所以空間非常足夠,但如果住上2個人就會有些擁擠。 位置非常的方便,但如果太
於 2019 年 6 月住了 4 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 8 晚
Vicky 於 2019年5月31日的回應
Dear Guest We very much appreciate your rating regarding your stay at the ibis budget Melbourne CBD. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards Vicky Pathak Guest Relations Manager

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
okay to stay for one or two days, good location in CBD.
於 2019 年 3 月住了 1 晚
Ashan 於 2019年3月10日的回應
Dear Anonymous, Thank you for your feedback. We appreciate your time. We would love to better than ok for your next stay. Please let us know if there's anything else we could do to make your stay more enjoyable. Kind Regards Ashan Abeykoon General Manager

8/10 不錯

546

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
80分、總分100分
於 2019 年 1 月住了 8 晚
Ashan 於 2019年1月25日的回應
親愛的546, 非常感謝您的反饋。很高興聽到您喜歡和我們在一起。我們希望您下次來墨爾本時能來我們這裡。 親切的問候 Ashan Abeykoon 總經理

6/10 一般

ZHANNING (中国,湖北省武汉市)

讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
一般般的经济型酒店
酒店属于宜必思旗下的经济型酒店,条件不甚理想,性价比不是太理想。房间狭小,住一个人可能比较合适,住两个人就太拥挤了。最不满意的是虽然有窗,但是完全不能打开,只能透光无法透气,与无窗没有说明两样。但是这个酒店胜在所处的地理位置实在是太好了,距离弗林德斯老火车站仅一个街口,离我们每天要去的旅行社唐人街集合点非常近,所以条件也就可以忽略不计了。
於 2018 年 12 月住了 3 晚
Ashan 於 2019年1月21日的回應
亲爱的ZHANNING, 感谢您抽出宝贵时间告诉我们您在墨尔本中央商务区宜必思快捷酒店的体验。对不起,您的经历不符合您的期望;请允许我表达最诚挚的歉意。在Ibis Budget,我们致力于为每位客户提供卓越的服务体验;因此,您的反馈对我们非常重要。请放心,我们正在采取适当措施解决问题并防止将来发生。感谢您分享您的疑虑,我们希望您能给我们在不久的将来更好地为您服务的机会。此致 Ashan Abeykoon 总经理

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Worth value
Worth the value, located in center of the city. Staff is friendly. Well, except the shower room and toilet is separated. Weird designed but other things are good.
於 2018 年 9 月住了 3 晚
Ashan 於 2018年12月27日的回應
Dear Anonymous, Thank you very much for taking time to review your stay at Ibis Budget Melbourne CBD. We appreciate you your time. It's great to hear that you had an enjoyable stay with us. We hope you'll visit us again when your in Melbourne next. Kind Regards Ashan Abeykoon General Manager

2/10 很差

真實旅客

讚好:住宿狀況
不滿:整潔度和職員與服務
I booked this hotel almost from 19 October 2018 to 31 December. The staff never vacum clean the floor of my room. Eventually, I borrowed the vacum cleaner from a staff and vacum clean the floor myself. And she was unhappy with me because I vacum clean the floor of my room myself. Two Indian receptionists are very unhelpful, impolite and rude.
於 2018 年 11 月住了 6 晚
Ashan 於 2018年12月11日的回應
Dear Anonymous, Thank you very much for your feedback. Please accept our sincere apologies if the cleaning was not up to your standard. Team in front office always try to do their best with all guests requests. Please feel free to contact myself directly if there is anything we can help you with. Kind Regards Ashan Abeykoon General Manager

6/10 一般

SZE WING

convenient
Very good location, close to train station and shopping centers,room look different from picture on websit, small, old, dark room budget style, convenient for 1 or 2 days stay
於 2018 年 11 月住了 2 晚
Ashan Abeykoon 於 2018年11月9日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. We are sorry that your experience did not meet your full expectations. We appreciate you sharing your feedback and enjoyed the central location. We hope that you will give us the opportunity and stay with us again in the near future. Kind Regards Ashan Abeykoon General Manager

4/10 欠佳

A

讚好:職員與服務
不滿:住宿狀況和客房舒適度
Lovely staff but not recommend
Lovely staff, excellent location but the hotel is the worst one i've stayed. Hotel under renovation is fine however the wifi is down, it still cant fixed for a whole night, tv is without signal, bathroom door cant close completely.
於 2018 年 10 月住了 1 晚
Ashan Abeykoon 於 2018年10月30日的回應
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. We are sorry that your experience did not meet your full expectations and apologise for the inconvenience of our temporary renovations. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your feedback and hope that you will give us the opportunity and stay with us again in the near future. Kind Regards Ashan Abeykoon General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
The hotel is near the tram station. Room is tidy. There is a warm air/ cold air conditioner. However, the water pipe is a little but sludge.
於 2018 年 8 月住了 6 晚
Ashan 於 2018年9月4日的回應
Dear Anonymous, Thank you very much for your review. we are very happy to hear that the location and the room suited your needs well. We look forward to welcoming you back to Ibis Budget Melbourne CBD in near future Kind Regards Ashan Abeykoon General Manager

8/10 不錯

Teclu (O Connor)

讚好:整潔度、職員與服務和住宿狀況
Excellent customer service, accessible to all directions,
於 2024 年 4 月住了 1 晚
Anup 於 2024年5月5日的回應
Hi Teclu,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.thank you kind regards

6/10 一般

Adam

伴侶同遊
讚好:職員與服務
Positives - Good location, friendly staff. Negatives - Very dated rooms, could do with a upgrade to all facilities. The first room we were allocated had no curtains and we could see into the offices and accommodation across the street, we assume they could also see us and with the shower in the room we thought this wasn't the best idea. We asked to be moved and the staff did so no problems.
anupdeep kaur 於 2024年4月28日的回應
Hi Adam,We very much appreciate your honest comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! We hope to welcome you back again in the near future.Kind Regards

2/10 很差

Florian

商務旅客
不滿:職員與服務、設施服務和住宿狀況
The breakfast is appalling for $12: Across the corner, you'll get a really good coffee and snack for that price. Ibis offering is a cheapest plain bread loaf with butter and jam, or cheap cereals and milk. The coffee machine takes over 20minutes to prime, but if you don't get to grab one before heading out, you're not missing out, out of 4 people having a coffee that day, 3 of us poured it in the sink as it was honestly undrinkable. For $12, I somewhat expected scrambled eggs or Scones and okish coffee... My review would have been a 3 stars out of 5 if Ibis accepted to refund the breakfast I did not have due to the really poor quality of it, instead they referred me to Expedia Customer Service for the refund and denied having me asking for a refund and complaining about the breakfast in the first instance. Here's a one-star review for the lack honesty.
於 2024 年 4 月住了 5 晚
Anup 於 2024年4月20日的回應
Hi Florian,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

8/10 不錯

Laura

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic location. Comfortable beds. Everything you need. Small, but excellent for the price.
於 2024 年 4 月住了 1 晚
Anup 於 2024年4月13日的回應
Hi Laura,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.thank you kind regards

6/10 一般

Prashant

家人同遊
讚好:整潔度和職員與服務
Room was quite small but functional. Bare minimum amenities and paid breakfast was disappointing.
於 2024 年 3 月住了 3 晚
Anup 於 2024年4月6日的回應
Hi Prashant,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

8/10 不錯

Steve

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Anup 於 2024年3月30日的回應
Hi Steve,We very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! We hope to welcome you back again in the near future.Kind Regards

8/10 不錯

Kathryn

讚好:整潔度和職員與服務
This is a budget property and you get what you pay for. Rooms are small but clean with no frills. It is in a very convenient location.
於 2024 年 3 月住了 1 晚
Anup 於 2024年3月30日的回應
Hi Kathryn,We very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! We hope to welcome you back again in the near future.Kind Regards

6/10 一般

Dona S

讚好:整潔度、職員與服務和設施服務
It was close to public transport I was not too impressed with the small lights above the bed- it did not work, I could not read in bed
於 2024 年 3 月住了 7 晚
Anup 於 2024年3月24日的回應
Hi Dona,thank you for your valuable feedback.we are glad that you loved the central location of the hotel.please accept our sincerest apologies for the non-operational bed side lights. rest assured we have forwarded the issue to the concerned department to look over.we hope to get a fair chance to prove our improved capabilities on your next possible stay with us. thank youkind regards

10/10 優異

Sandra

讚好:整潔度、職員與服務和住宿狀況
Dont like some people that hang around building like beggars !!
於 2024 年 3 月住了 1 晚
Anup 於 2024年3月24日的回應
hi sandra,We very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! rest assured we have forwarded the concern regarding the unknown people in the premises to investigate on and act accordingly to the management. We hope to welcome you back again in the near future.Kind Regards

6/10 一般

Glenn

讚好:職員與服務
One of the blinds had been knocked out so there was street light coming in, a lamp on the bed gave a mild electric shock. Apart from that everything else was good. The location is excellent as were the front desk staff
於 2024 年 3 月住了 3 晚
Anup 於 2024年3月17日的回應
Hi Glenn,thank you for providing the honest review over your recent stay with us. please accept our sincerest apologies for the faulty lamp lights. rest assured we have formally rectified the issue to avoid the future occurrence of any related incident. we hope to get a fair chance to prove our improved capabilities on your next stay with us.thank youkind regards

6/10 一般

Ayesha

伴侶同遊
讚好:整潔度
Was a very 50/50 place to stay. Seemed like only half the staff knew what they were doing, and we needed to change rooma in the first night because our shower only went burning hot. Was charged a security deposit seperately to the cost of the room and i think there was a mix up in regards to that by the pwrson at reception so they did try to charge the security deposit again after refinding me. We called them again after and the guy at reception promptly refunded us again.
於 2024 年 2 月住了 3 晚
Anup 於 2024年3月10日的回應
Hi Ayesha,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

8/10 不錯

Martin

讚好:整潔度和職員與服務
A budget hotel for sure but a great location with friendly staff & excellent value for money.
於 2024 年 2 月住了 1 晚
Anup 於 2024年3月2日的回應
Hi Martin,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive the feedback as it gives us opportunity to improve. I will share your comments with our team .I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.thank you kind regards

8/10 不錯

Marise

讚好:整潔度和職員與服務
I liked that it was secure because at 10pm returning to the hotel there were a lot of homeless and not so good people hanging around the area
於 2024 年 2 月住了 1 晚
Anup 於 2024年3月2日的回應
Hi Marise,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive the feedback as it gives us opportunity to improve. I will share your comments with our team .I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.thank youkind regards

6/10 一般

Danielle

家人同遊
讚好:職員與服務
A very small room. No Lighting near the bathroom mirror, no PowerPoint near bathroom, quite inconvenient. TV did not work.
於 2024 年 2 月住了 1 晚
Anup 於 2024年2月25日的回應
Hi Danielle,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

6/10 一般

Rebekah

Unfortunately asked for a twin and got a queen, lights flickering and door was so hard to open had to literally heave it open, wouldn't stay there again.
於 2024 年 2 月住了 2 晚
Anup 於 2024年2月18日的回應
Hi Rebekah,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

8/10 不錯

Stuart

讚好:整潔度和職員與服務
Good location, decor/carpets a bit shabby in places but not enough to put most people off i would suggest. Wifi didn't work at all for me for my 4 day stay, witnessed many other guests with same complaint.
於 2024 年 2 月住了 4 晚
Anup 於 2024年2月18日的回應
Hi Stuart,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

6/10 一般

Steven

伴侶同遊
不滿:設施服務
First of all room rate per night should only be $99 as per website. But because of greed due to Taylor Swift’s concert, probably the owner of the hotel decided to increase the rate per night. The fact that it is a low budget hotel. From 15 Feb check in, out on 17 Feb, we paid $598.00 which was not worth it. Now, what’s your say?
於 2024 年 2 月住了 2 晚
Anup 於 2024年2月18日的回應
Hi Steven,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

8/10 不錯

Dr Tanjina

於 2024 年 2 月住了 3 晚
Anup 於 2024年3月24日的回應
hi tanjina,We very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! We hope to welcome you back again in the near future.Kind Regards

6/10 一般

JUNKO

讚好:整潔度和職員與服務
交通アクセスはとても良かったです。 窓がなく、外の様子がわからないのが少し不便でした。 エアコンは小さく涼しくなりましたが、大変古いものでした。
於 2024 年 2 月住了 5 晚
Anup 於 2024年2月10日的回應
Hi Junko,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

10/10 優異

Gabby

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Great location…walking distance from everything! Loved it! Will definitely be coming back🤗
於 2024 年 2 月住了 1 晚
Anup 於 2024年2月10日的回應
Hi Gabby,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.kind regards

8/10 不錯

Sharlene

家人同遊, 伴侶同遊
讚好:整潔度和職員與服務
Great location
於 2024 年 2 月住了 3 晚
Anup 於 2024年2月10日的回應
Hi Sharlene,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.kind regards

2/10 很差

Michelle

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
My 5yr old grandson commented on the state of the carpet, that says a lot to me. We stayed in our room for approx 15mins & checked out. I understand it’s a budget motel but the cleanliness should never be skimped on & walls should be repaired
於 2024 年 1 月住了 1 晚
Anup 於 2024年2月3日的回應
Hi Michelle,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

6/10 一般

Vanessa

家人同遊
不滿:設施服務
This property was great in its central location. It is definitely a budget hotel- no frills- our room was very basic- just a very small room with 2 single beds, toilet and shower- shower was not in a separate room. We were lower down (level 3) so the noise from outside was quite loud until after midnight. It was OK just for somewhere to crash for the night, but no luxury at all.
於 2024 年 1 月住了 1 晚
Anup 於 2024年2月3日的回應
Hi Vanessa,We very much appreciate your honest comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! We hope to welcome you back again in the near future.Kind Regards

4/10 欠佳

Emily

多人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The bed situation was disappointing, with how the room was designed one of the beds was a good foot away from the wall, which meant who was sleeping in the bed was loosing their pillows throughout the night. The toilet smelt like piss from arrival and the shower had what looked to be mould.
於 2024 年 1 月住了 3 晚
Anup 於 2024年2月3日的回應
Hi Emily,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards

8/10 不錯

Mark

伴侶同遊
讚好:整潔度和住宿狀況
不滿:設施服務
Good value for money. Quiet, for its fantastic location and good blockout curtains
於 2024 年 1 月住了 2 晚
Anup 於 2024年2月3日的回應
Hi Mark,We very much appreciate your lovely comments regarding your stay at the ibis budget Melbourne CBD. We are glad that our staff were helpful to you, and that you enjoyed your stay! We hope to welcome you back again in the near future.Kind Regards

6/10 一般

Ray

家人同遊
讚好:整潔度和住宿狀況
Close to everything
於 2024 年 1 月住了 3 晚
Anup 於 2024年1月27日的回應
hi ray,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.kind regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Anup 於 2024年1月27日的回應
Hi there,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.thank you kind regards

8/10 不錯

Leo

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location in Central Melbourne, convenient to public transport.
於 2024 年 1 月住了 1 晚
Anup 於 2024年1月27日的回應
hi leo,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.kind regards

8/10 不錯

Katie

讚好:整潔度和職員與服務
不滿:住宿狀況
There was no PowerPoint in the bathroom? There was also no fan in the bathroom
於 2024 年 1 月住了 1 晚
Anup 於 2024年1月27日的回應
hi katie,We very much appreciate your comments regarding your stay at the ibis budget Melbourne CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.kind regards

6/10 一般

Fay

不滿:住宿狀況
Not the best area for late at night return. Felt very uncomfortable at 11pm returning to the area
於 2024 年 1 月住了 2 晚
Anup 於 2024年1月20日的回應
Hi Fay,Thank you for taking the time to tell us about your experience at the ibis budget Melbourne CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Thank youKind Regards