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Entire apartment

Melbourne Stays - City Point Suite

3.5 star property

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Indoor pool - Melbourne Stays - City Point Suite (Melbourne)
Lobby - Melbourne Stays - City Point Suite (Melbourne)
Exterior - Melbourne Stays - City Point Suite (Melbourne)
1 bedroom, individually decorated, individually furnished, desk - Melbourne Stays - City Point Suite (Melbourne)
Flat-screen TV, DVD player - Melbourne Stays - City Point Suite (Melbourne)
A short walk from Collins Street and Marvel Stadium, Melbourne Stays - City Point Suite provides dry cleaning/laundry services, a gym and more. Stay connected with free in-room WiFi.

Reviews

5.6 out of 10

Entire apartment

1 bedroom1 bathroomSleeps 2614 sq ft

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

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About this property

Melbourne Stays - City Point Suite

  • Apartment near Collins Street
  • Close to Marvel Stadium and Crown Casino, Melbourne Stays - City Point Suite provides dry cleaning/laundry services, a gym and more. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • An indoor pool
    • Free self-parking
    • An outdoor tennis court, barbecues and concierge services
    • A lift and smoke-free property
    • Guest reviews say good things about the overall condition
  • Room features
  • All guest rooms are individually furnished, and offer comforts, such as laptop-friendly workspaces and air conditioning, as well as perks, such as separate sitting areas and separate dining areas.
  • Other conveniences in all rooms include:
    • Bathrooms with deep-soaking baths and free toiletries
    • 42-inch flat-screen TVs with DVD players
    • Wardrobes/cupboards, balconies and separate sitting areas

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV
  • DVD player

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • No housekeeping service

Location highlights

  • In a business district
  • In the city centre
  • Near a health/beauty spa
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Gym
  • Outdoor tennis court
  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • Individual decor
  • Individual furnishings

Similar properties

Living area
City Stays
Melbourne Central Business District
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
8.2 out of 10, Very good, 124 reviews
The price is HK$628
HK$679 total
includes taxes & fees
24 May - 25 May
City Stays
Compare similar properties

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Be My Guest BNB Concierge located 1 minute walk from apartment]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternative location: [Be My Guest BNB Concierge located 1 minute walk from apartment]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 4 December 2024 to 3 December 2026 (dates subject to change).

Access methods

Key retrieval, private entrance

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Smoking

Smoking is not permitted

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Parking height restrictions apply

Frequently asked questions

Does Melbourne Stays - City Point Suite have a pool?

Yes, this property has an indoor pool.

Is Melbourne Stays - City Point Suite pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melbourne Stays - City Point Suite?

Self-parking is free at this property.

What time is check-in at Melbourne Stays - City Point Suite?

Check-in start time: 2 PM; check-in end time: 6:00 PM.

What time is check-out at Melbourne Stays - City Point Suite?

Checkout is at 11:00 AM.

Where is Melbourne Stays - City Point Suite located?

Located in Melbourne Central Business District, this apartment building is within a 10-minute walk of Collins Street and Marvel Stadium. Melbourne Convention and Exhibition Centre and Crown Casino are also within 15 minutes. Southern Cross Station is only a 2-minute walk and Flagstaff Station is 10 minutes.

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Reviews

Reviews

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More informationOpens in a new window
Rating 10 - Excellent. 2 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 8 out of 26 reviews
Rating 4 - Poor. 3 out of 26 reviews
Rating 2 - Terrible. 7 out of 26 reviews

5.8

Cleanliness

8.4

Location

5.8

Staff & service

6.0

Property conditions & facilities

Reviews

Verified

6/10 Okay

Graeme

Liked: Room comfort, communication
Good location. Roomy enough for a week stay however more room for bags would have been good. Bathroom needs better lighting over vanity.
Stayed 7 nights in May 2022
Verified

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
I loved the convenience and concierge service was great
Stayed 3 nights in May 2022
Verified

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
Amateur: keys located in a lock box on a fence near the property. Ironing board but no iron in the apartment: I went to a business meeting with a crumpled shirt. Key return is ridiculous: you have to drive out of the car park and find street parking then walk back to the apartment to put the car park keys inside. Communication is terrible: text message only, and no response for about 24 hours.
Stayed 2 nights in Dec 2021
Verified

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service
Checking in was not good as had to ask many times for the confirmation email to gain access to the apartment. Very hard way to get the key, park the car and eventually enter the apartment.
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

位置方便

位置方便系唯一考慮，大廈出邊系電車站，一個街口系火車站，其他……需要運氣去攞房間鎖匙，日用品(e.g.厠紙，洗潔晶)用完，要自己買。
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in good condition and the communication was excellent. The only thing was the lounge suites were very uncomfortable.
Stayed 5 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is great. An easy walk to pretty much anywhere in the city and certainly ideal for events at Marvel Stadium. The access to onsite parking was plus and I guess offset the cost of $75 for linen to use the sofa bed as we were 2 males who traveled down for the footy so weren't sleeping in the one bed.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great flat.

The flat was in a terrific location, right near Southern Cross station with a tram stop right outside the front door. Can't beat that for convenience. The building is very nice, the place is pretty modern, and the flat was equipped with everything you need to live there.
Stayed 11 nights in Jun 2019
Verified

6/10 Okay

Alana

Liked: Cleanliness
Disliked: Room comfort

Location fantastic, size good

We stayed for 6 nights to go to the spring carnival. Location was fantastic. The 86 and 96 tram right outside our door, Southern Cross Station about 100m away. The room was clean and of a good size for a couple. The bed was uncomfortable, the pillows flat. The click click lounges were terrible to sit on and even worse to sleep on. My husband ended up sleeping on the floor the last two nights. The showerhead leaked quite a bit of water. The aircon unit on thr balcony started to smoke/steam when turned on. Also asked for a second but never heard from anyone about this. Since getting a key seemed to hard we never bothered to complain about the other stuff as we felt it would fall on deaf ears. We never received the check-in email. We were lucky enough to walk in behind someone to get to the concierge (who was awesome) and he knew who to call to get a key for us. We eventually heard from Melbourne Stays at around 8.30pm wondering if we were still checking in and had to go through the speil again. If the room were to have upgrades to the issues I would stay again but in its current condition I would not. Maybe the owner needs to spend a few nights there to get a feel of the place.
Stayed 6 nights in Nov 2018
Verified

4/10 Poor

sheryl

Disliked: Staff & service

Apartment on Bourke St

I loved the idea of a balcony over looking the city but we couldn’t use it because the door was locked. We stayed 4 nights and there was 1 roll of toilet paper with no spares. Door handle was hanging on by 1 screw on the inside so was a bit unsettling worrying someone could easily break in. No hanging space in the wardrobe because there are 2 large locked cabinets in there and lounges were broken and uncomfortable to sit on.
Stayed 4 nights in Aug 2018
Verified

6/10 Okay

glen

Disliked: Room comfort

good location

good location. the only downside was the bed was uncomfortable and lounge was too. sent txt to them about smoke alarm taped over got no response. no tv remote got no response either. no hanging space for clothes.
Stayed 4 nights in Jul 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

View of the city

Hotel was false advertising. When arrived the concierge didn't welcome and not explaining the procedure of the apartment just took me to my apartment handed the key and left. I checked out the apartment and found out the apartment was a reck, Bathroom, etc, was all working, Kitchen fridge leaking cupboards draws not clean cutlerys not clean a mess pots and pans needed to be thrown out (I notified Adrian and he brought one each pot, pan) and didn't bothered to throw out the old pots pans Lounge room ok but one lounge chair is out of shape needs to be replaced. Bedroom no white sheets just ordinary home sheets bed quilt not clean pillow cases not clean wardrobe there were some two big box cabins and hover and standing fan etc. took the whole space that I could not hang my clothes the whole apartment needed a good spring cleaning. The aircon I hoped it was serviced each time the apartment is to be cleaned. I suffer from asthma. Very disappointed back home and sick in bed. Bad service not healthy to live in that apartment. Thank you for the view only. I should get some refund for what I had to go through.
Stayed 7 nights in Sep 2017
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Great location from everything

The location of the room was amazing. The room facilities were good but some things were not up to scratch like melted forks, mugs dirty, fridge shelf broken, milk stain on the wall. These things werent a huge factor as the overall room facilities were good, location was amazing and had a great view of the city.
Stayed 7 nights in Jul 2017
Verified

10/10 Excellent

Great vacation

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Very convenient, safe and close to many downtown attractions. Friendly staff. Overall very nice facility
Stayed 10 nights in May 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Not what I was expecting

This is not a hotel, which is what I thought I was booking. It's more of an Air B&B, which is fine, but not at all what I was after for business travel (or what was advertised). It took one and a half hours to "check in", with a flurry of texts to people I never met, some illegal car parking and a lot of waiting around - lucky I had no business meetings planned for this particular time that day. When I finally got in, I was really disappointed to find that the apartment reeked of smoke (as did I and my business suit after not too long).
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
No one met us at reception， and that was after we were told if we were 10 mins late we might need to pick up the key outside cbd. We spent 10 dollars on parking while trying every contact # to get a key， pouring with rain got drenched twice. When we were leaving we were told to leave keys on bench， but then we couldnt get out of the parking garage because the clicker thingy was on the keys in the locked apartment. Debacle
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Needs refurbishment.

Our first night (Friday) was spoilt by loud bass fom the night club opposite which went on until 2.30 am making sleep impossible, even though the bed was comfortable. Subsequent nights were better. Double glazing is advisable. The apartment is looking very tired and in need of some maintenance. No excuse for mould around the bath. Pity the dishwasher had a "do not use" notice. Curtains didn't close. Venetians need repair. Door security chain had been removed and left on the kitchen worktop.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness

Positive point all comforts of home

On the negative side room was not made up dirty dishes in sink dirty towels in bath room no fresh shampoo or soap bed not made up even after sevral phone calls to concierge nothing was done about it...end up cleaning the unit myself very poor customer service and dissapointed for the mobey i pay....for the record i stay in room 2510 ........
Verified

6/10 Okay

Benita

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Good location for city stay.

The hotel itself was very tidy. Although trying to check in was tricky. As you need the security tag on the room key to get to the concierge on the other side of the glass doors. But you don't have the security tag till you get the key. You have to get in when another resident opens the door. Silly place to have the desk. When we got the key the person on the desk was not very helpful in directions to parking. We drove around carpark looking for room number for ten minutes. The numbers do not run in any order. Room was ok. Bed was comfortable but the whole apartment needs a good dusting and the walls and doors need a clean. There was red marks on the inside of entry door that looked like food. The couches were not very nice and also needed a good wipe over. The cushions need a wash there was yukky dryed up stuff on them. The location is great. Easy walk to many different sites. Overall not too bad.
Verified

6/10 Okay

Pat

Liked: Staff & service, room comfort
Disliked: Cleanliness

Spacious apartment

A few short-cuts had been taken in this convenient and spacious apartment, eg. poorly laid wallpaper. However they could easily have been overlooked if not for the lack of adequate cleaning, especially in the bathroom. Owners would be wise to alert visitors to the fact that the door to the apartment must be locked using the key. On the first night we hastily left the apartment, assuming that the door was self-locking, only to find the place unlocked on our return.
Verified

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Experience

The room was dirty and tired. We clearly stated there were two guests and yet only received one key which we had to keep leaving with the concierge while we were doing different activities during the day and night. We didn't receive a car park fob so had to get the concierge to let us in and out constantly. The pool and gym were closed the whole time we were there so we could not use these facilities. There was no hairdryer which is a basic amenity these days. Despite contacting the owners, I received no response - extremely poor customer service and facilities.
Verified

8/10 Good

Kevin

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Kelly

Stayed 2 nights in Jun 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad!! A/c broken only 1 small window opens. Bad.

Verified

6/10 Okay

Verified traveller

Disliked: Staff & service