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墨爾本加羅林溫泉美居酒店的評價

4.5 out of 5
墨爾本加羅林溫泉美居酒店
10-20 Lake Street, Caroline Springs, VIC

評價

9.0

卓越

10 分評分，優異；677 則評價中有 403 則" "
8 分評分，不錯；677 則評價中有 197 則" "
6 分評分，一般；677 則評價中有 40 則" "
4 分評分，欠佳；677 則評價中有 19 則" "
2 分評分，很差；677 則評價中有 18 則" "

9.4/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

TING WAI

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
這是安靜休息的好地方
於 2022 年 7 月住了 1 晚
Guest Services 於 2022年8月29日的回應
Hi Wai,Thank you for staying with us.We are happy that your short stay was worth the while.Looking forward to accommodate you once again.

10/10 優異

mavid (hong kong)

讚好：整潔度、職員與服務和客房舒適度
房間大，有湖景
房間大舒適，有露台，有些房間會有黑天鹅的湖景。附近已有很大型的超市，各種商店，多停車位。職員友善有禮貌。
於 2017 年 10 月住了 2 晚

8/10 不錯

FUK YIN

讚好：整潔度、職員與服務和客房舒適度
Clean and comfortable
The room was very large and comfortable

4/10 欠佳

CHENGLU (Taiwan)

不滿：職員與服務和客房舒適度
錯誤的決定

10/10 優異

Kim Wing (HONG KONG)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy stay
Really big room, nice staff

8/10 不錯

CHEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

doping (深圳)

讚好：整潔度、住宿狀況和客房舒適度
非常好的酒店
在一个大湖边，环境景观都很好，推荐！！！

10/10 優異

Max

Great location
於 2024 年 4 月住了 6 晚

8/10 不錯

H

I am astounded that this property does not have an accessible room. I struggled in the shower as there aren't even grab rails avialable.
於 2024 年 2 月住了 5 晚
Mercure Caroline Springs 於 2024年4月24日的回應
Hi there,Thank you for your feedback. Our hotel has several accessible rooms. However, perhaps you did not mention it on your booking, or perhaps, they were all booked when your reservation came through. We are saddened you did not enjoy your stay, however, in future if you need these rooms, please let us know during your reservation.

10/10 優異

Theresa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience
於 2024 年 2 月住了 3 晚
Mercure Caroline Springs 於 2024年4月24日的回應
Hi Theresa,Thank you for your kind feedback. We appreciate it and always endevour to give our guests the most pleasant experience while they're here. Have a wonderful day!

8/10 不錯

Terri

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice area, though distant from Melbourne CBD and airport, despite coming up with search for airport hotels. Felt safe running/walking in area, many nearby dining options.
於 2024 年 1 月住了 2 晚

10/10 優異

Hannah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great little getaway
Great customer service clean, friendly, helpful, comfortable, spacious
於 2024 年 1 月住了 2 晚

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
Great location, clean, very quite and close to alot of amenities.
於 2024 年 1 月住了 2 晚

2/10 很差

Carmel

於 2024 年 1 月住了 5 晚

8/10 不錯

Craig

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
於 2024 年 1 月住了 1 晚

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚

2/10 很差

Robyn

於 2023 年 12 月住了 1 晚

10/10 優異

chloe

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I think the only thing that should be made clearer is the fact u need a $250 bond on arrival as i wasnt aware of that apparently its in the terms and conditions but i didnt see it
於 2023 年 12 月住了 1 晚

10/10 優異

Keti

讚好：整潔度、職員與服務和住宿狀況
Clean,
於 2023 年 11 月住了 2 晚

8/10 不錯

Dawn

於 2023 年 11 月住了 1 晚

8/10 不錯

Chris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Just stayed one night. Room was clean and comfortable. I would stay here again.
於 2023 年 11 月住了 1 晚

8/10 不錯

Ken

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice large rooms, great bathroom. Didn't like the noisy cars going pass during the night, our room faced the road.
於 2023 年 11 月住了 3 晚

8/10 不錯

Daniel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved staying here, 1 thing let the property down and it was the lack of water pressure in the shower.
於 2023 年 11 月住了 2 晚

10/10 優異

Dean

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

8/10 不錯

Michael

商務旅客
Accessibility
於 2023 年 9 月住了 2 晚

8/10 不錯

Joanna

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service
The service from the reception was outstanding, Michael was so polite and helpful. The room was a bit dated but kept clean. Restaurant has great view.
於 2023 年 10 月住了 1 晚

6/10 一般

Daniel

於 2023 年 9 月住了 2 晚

10/10 優異

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

Courtney

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel. Nice and secure for the area.
於 2023 年 9 月住了 1 晚

10/10 優異

Clare (Wilby)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Came down from the country for my daughters wedding, very friendly helpful staff
於 2023 年 9 月住了 2 晚

10/10 優異

Monica

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very clean and tidy. Staff were friendly and helpful.
於 2023 年 9 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
Have stayed here many times & it is always my go to when I am in Melbourne. Great location helps too.
於 2023 年 9 月住了 1 晚
Mercure Caroline Springs 於 2023年9月14日的回應
Hi David,Thanks for your feedback. We appreciate feedback and always do our best to ensure our guests enjoy their stay and are looked after well. We look forward to having you stay again in the future.Regards,Mercure Caroline Springs Front Desk Team

10/10 優異

Paul

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Great place very clean. Phone in room didn’t work so couldn’t order room service. Would definitely stay again so close to people we were visiting.
於 2023 年 9 月住了 4 晚
Mercure Caroline Springs 於 2023年9月14日的回應
Hi Paul,Thanks for your feedback. We value the fact our rooms are great for our guests. We do apologise for the phone not working. We hope to see you soon for a future stay.Regards,Mercure Caroline Springs Front Desk Team

2/10 很差

Souraya

於 2023 年 6 月住了 3 晚

10/10 優異

Marisa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The property was fantastic so close to many restaurants . The bed itself was extremely comfortable. The breakfast that was included in the price was excellent servings . The staff at reception and at breakfast in the morning were very professional. Will definitely be staying here again
於 2023 年 6 月住了 1 晚

10/10 優異

Dina

讚好：整潔度、職員與服務和住宿狀況
The lobby and our room were clean and spacious. One suggested improvement would be about the hotel information provided to guests in the rooms. The correct process to access the carpark after 11 pm was unclear. The written information provided in the room said to scan our room keycard to open the roller door but this didn't work. We had to go to reception and was advised scanning won't work and we have to call reception and they will open the roller door for us. It would be great if the hotel information provided in the guests rooms are kept up to date to avoid confusion and inconvenience to hotel guests. Aside from this minor inconvenience, we enjoyed our stay at Mercure Melbourne Caroline Springs hotel. Thank you.
於 2023 年 6 月住了 2 晚

10/10 優異

Wendy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Little gem hotel that has it all. Love the view at the restaurant. We had a great time celebrating our daughter’s 7 th birthday.
於 2023 年 6 月住了 1 晚

10/10 優異

John

於 2023 年 5 月住了 1 晚

8/10 不錯

Heather

於 2023 年 5 月住了 1 晚

10/10 優異

Kathyryn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely staff and room. Highly recommend
於 2023 年 5 月住了 1 晚

10/10 優異

Aimee

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to everything
於 2023 年 5 月住了 1 晚

10/10 優異

Russell

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, comfortable room. Great dining in the Bistro and atmosphere in bar area.
於 2023 年 3 月住了 2 晚

10/10 優異

Karen

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This place has everything
This place has everything, it felt clean, bed was so comfortable,food was amazing and staff were all very friendly. Highly recommend.
於 2023 年 3 月住了 1 晚

10/10 優異

Raymond

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the location and acsess to everything.
於 2023 年 3 月住了 1 晚

4/10 欠佳

Jacqui

於 2023 年 3 月住了 1 晚

8/10 不錯

Klas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Maten kom aldrig
I 5 dagar fungerade allting perfekt fram till lördag morgon. Efter att ha väntat på den beställda frukosten i 45 minuter blev vi tvungna att gå för att hinna med dagens uppgifter.Då hade vi drucket upp kaffet och juicen sedan länge och frågat efter maten 2 gånger. Det gjorde att vi också hoppade frukosten nästa dag, avresedagen.
於 2023 年 3 月住了 7 晚

10/10 優異

Peter

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

8/10 不錯

April

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very clean and spacious and the bed was comfortable. Staff were very nice and welcoming and the facilities were great. The only issue was the noise from cars hooning about in the car park outside, which is out of your control. Overall we had a wonderful stay.
於 2023 年 3 月住了 2 晚

10/10 優異

Artur

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great to have Mercury Hotel in this area, reliable and convenient.
於 2023 年 3 月住了 2 晚