Platinum Tower Residence w/ city views

Welcome to our 35th floor apartment at Platinum Apartments! Enjoy stunning city views from the private balcony. Immerse yourself in Melbourne`s vibrant cultural scene, with theaters, galleries, and a diverse range of dining options within walking distance. With 2 bedrooms, 2 bathrooms, and a fully equipped kitchen, it`s perfect for up to 6 guests. Relax in the living room with a Smart TV and stay connected with WiFi. Whether it`s a week or a month-long stay, this apartment is ideal for you!

Located at Platinum Apartments, 45 Clarke Street, this 35th-floor apartment offers a private balcony, 2 bedrooms with queen beds, 2 bathrooms (1 ensuite), a fully equipped kitchen, living room with space for an airbed, Smart TV, WiFi, washer/dryer, fresh linens, towels, and basic amenities. Please note, no onsite parking available. Mid stay clean available for long stay guests of 28+ nights.
[NOTE: during mid stay cleanings, it`s `only cleaning`, no linens/towels change or refills. Mid stay cleanings are required to check the property`s condition as well. This may be done atleast 2 times depending on the length of stay.]

Access to the pool and gym is managed directly by the building`s administration and may vary between stays. The building resets access weekly, and guests are required to attend an induction, strictly held only on Tuesdays from 6 PM or 7 PM to 8 PM, to regain entry. As such, `access to these amenities is not assured during your stay`, particularly for short or weekend bookings.

If possible, we suggest arranging access ahead of time, but please note that the building’s reset schedule may still affect availability. We appreciate your understanding and are happy to assist with any questions you may have.

[6 Sep 2024: building management have sent us notice that due to the pool defect matter, the pool is unavailable and will be under maintenance and date is to be announced]

No onsite parking, but there are street parking or paid parking options available near the property.
There is a pay parking off-site, available at the adjacent Crown Multi-Level Carpark, rate from $25.

Guests can search more online using the property address for availability.

There`s a Woolworths Supermarket below the apartment for convenient shopping.

We can offer early check-in (from 1 pm) and late check-out (until 12 pm), with charge and subject to availability. Please contact us at least 24 hours (1 day) before your check-in or check-out date to confirm availability. If another guest has already requested an early check-in or late check-out, we operate on a first-come, first-served basis. Additionally, we need to consider the cleaning time between guests, so we may not be able to accommodate requests made on short notice.

For any assistance during your stay, please reach out to us directly through the app or the phone number provided upon booking confirmation. We respond promptly from 8am to 11pm Melbourne time.

To ensure uninterrupted access to amenities, kindly refrain from contacting building staff, as our operations are independent of the building management.

Important things to note:

1. Keys will be collected and returned at a nearby convenience store. If you need a second set of keys, please let us know before your arrival (atleast 24-hours before) so we can arrange it. We can provide up to two sets of the apartment key and key fob depending on the availability.

2. Please inform us before your arrival or upon booking confirmation if you plan to use the extra single or double airbed, so that we can arrange it for you.

3. Guests may notice some permanent wall marks and carpet stains from previous stays. While we strive to maintain the apartment in good condition, please be assured that we are aware of these issues. It would be helpful if guests could take or send photos for their reference.
Please note that this property operates as a short stay rental and may exhibit minor wear and tear due to regular usage.

4. Please be aware that there may be occasional building-wide issues during your stay, such as hot water disruption, window cleaning, key fob system failures, and other building management operations that are beyond our control. We will notify you promptly upon receiving notice from the building management and keep you updated on the resolution of these issues. For any concerns, please contact us directly through the app or the phone number provided upon booking confirmation.

5. We require guests to accomplish their online guest portal for further confirmation of their identify (upload VALID ID and sign rental agreement). Guest portal link will be send atleast 1 day before check-in. For same day bookings, it will be sent automatically.

6. Trash Disposal Information:
Extra trash bags are provided for your convenience. You`ll find them placed inside the trash bin, underneath the current liner. If the bin is full, simply remove the used bag to access the extra bags. We appreciate your cooperation in keeping the space tidy!

7. For long stay guests of 7+ nights, we charge a deep cleaning fee after your check out from $150. However, if guests stayed for 7 nights or below and the apartment is left requiring excessive cleaning, we will charge for the extra cleaning fee from $50. Note: charges vary according to the time spent for the cleaning.

8. We only provide a standard and limited number of amenities (tissues, trash bag, and the like) depending on the number of guests and nights. If needed more, we suggest our guests to buy extras on the nearest supermarket or convenience store.
Please follow these guidelines during your stay at our Airbnb property:

1. Communication: Please contact us directly instead of reaching out to building staff to avoid removal of access to amenities.
2. Guest Authorization: Only the number of guests confirmed in the booking are allowed in the apartment.
3. Guest Portal: Guests must complete the online check-in form and rental agreement through the Hostaway website (Airbnb’s trusted partner channel manager) for additional security and verification purposes.
4. Cleanliness and Care of the Apartment: Treat the apartment like your own home! All dishes should be washed, and trash must be taken to the rubbish chute before departure. Kindly take good care of the apartment to avoid damages. A damage deposit is required for non-Airbnb guests.
5. Illegal Activities Prohibited: Smoking (cigarettes, e-cigarettes) and any illegal drugs are prohibited. Any illegal drug-related items left behind will result in a charge of the full bond amount.
6. Leftover Belongings: Any belongings left behind are the guest`s responsibility. We will hold them for up to 3 days before disposing of them. Guests are responsible for pickup and associated costs.

ADDITIONAL CHARGES:
Damage Deposit/Bond: $350
Early Check-In (from 1:00 PM): $50
Late Check-In (after 10:00 PM until 11:00 PM): $80
Late Check-Out (from 10:00 AM until 12:00 PM): $50 per hour
Pet Cleaning Fee: $175
Stain Removal: $50
If Stains Cannot Be Removed: $100 (varies)
Call-Out Fee: $80 per hour
Lost Keys Fee: $400
Event Cleaning Charge: $300
Event Bond: $500

For extra linens/towels, early/late check-ins, or late check-outs, please inform us at least 1 day in advance to arrange or confirm. Non-Airbnb guests can use the Hostaway portal for upsell options and payments, while Airbnb guests will be charged through the Airbnb platform.