豪華客房, 1 張特大雙人床 | 意大利 Frette 床單、高級寢具、迷你吧、書桌
查看供應

葆雅酒店的評價

3.5 out of 5
葆雅酒店
333 Barkly Street, Footscray, VIC

評價

8.2

很好

10 分評分，優異；339 則評價中有 104 則" "
8 分評分，不錯；339 則評價中有 161 則" "
6 分評分，一般；339 則評價中有 48 則" "
4 分評分，欠佳；339 則評價中有 23 則" "
2 分評分，很差；339 則評價中有 3 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Cheap but check your bed sheet
No lift so you have to walk one stair with your luggage. Bar downstairs so there will be some noise but still acceptable. Room is tidy but there're few red spot (looks like dried blood) on bed sheet, wondering if they changed it every time. They credit your credit card for deposit but debit if afterward, they should void it instead cause there are charges from bank!! Free car park for customers.
於 2017 年 7 月住了 1 晚

8/10 不錯

Tsz Yeung

讚好：整潔度和客房舒適度
不滿：職員與服務

8/10 不錯

Hsu (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great place
Overall, a great hotel, but the hotel deposit by credit card is not humanity for international travelers. The action of "real" spending and refund for deposit by credit card will make the foreign transaction fees more! (actually it should not have any transaction fees for deposit). For other hotels, they just directly do the cancellation of the transaction and there won't any fee there.

10/10 優異

Duncan

於 2021 年 12 月住了 1 晚

10/10 優異

Valerie

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff
於 2022 年 4 月住了 4 晚

8/10 不錯

Nartnapa

伴侶同遊
讚好：職員與服務
We liked the proximity from the hotel to our son’s place nearby. We also like the Asian cuisine and grocery shopping in the Footscray areas which you can either walk or drive from the hotel. The parking area at the back of the hotel is rather convenient but can be a little tricky in the evening. Obviously the hotel restaurant is quite popular with locals so we found that out on Saturday night. We had to park on the street and wait until after 9 p.m. for the spot in the hotel car park. If you are a light sleeper like myself you might hear the sound of the traffic on the roads faintly. Overall it was a pleasant stay for us.
於 2022 年 3 月住了 2 晚

4/10 欠佳

Greg

商務旅客
不滿：整潔度、職員與服務和設施服務
Nothing to like. I have been in hotels in over 30 countries but this is the only one where the toilet bowl leaked onto the floor when flushed. Horrible.
於 2022 年 1 月住了 1 晚
Eric 於 2022年2月24日的回應
Thank you for your review, I have passed on your message to our team. It will be replaced soon as possible.

10/10 優異

Bianca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Reception was very helpful. I really loved dinner at the hotel aswell I would visit again.
於 2022 年 1 月住了 1 晚
Eric 於 2022年2月16日的回應
Hi Bianca, Thank you for giving us 10/10. We glade you are happy with your stayed and the dinner. We are looking forward to you booking with us again. Best regard

8/10 不錯

SON

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
room is clean and comfort and hotel near shops
於 2021 年 11 月住了 3 晚
Eric 於 2021年12月4日的回應
Hi Son, Thank you for giving us a good review. We're looking forward to seeing you again. Best regards

4/10 欠佳

Germana

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Noisy, air conditioning not cooling very well, toiletries very basic, windows cannot open, lots of steep stairs, no wifi info, no staff present, over priced for what it is.
於 2021 年 11 月住了 2 晚
Eric 於 2021年12月3日的回應
HI Germana, So sorry for your bad experience with us, We have a free Wifi code in the book next to the TV and other information. We did notice that the air conditioning sound from the Restaurant is a bit noisy; however, we are required someone to upgrade our system. Hopefully it will be fixed soon as possible. We apologize and hope you give us chance to show you our improvement in the future. Best regards

10/10 優異

Sandra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Eric Chen 於 2021年7月21日的回應
HI Sandra Thank you for your rating We're very appreciate give us high score and enjoyed stay with us. Looking forward you booking with us again.

10/10 優異

Helena

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 1 晚
Eric 於 2021年5月13日的回應
Hi Helena Thank you for your review & rating us 10 out of 10 Look forward to welcoming you back the next time your in Melbourne.

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Very comfortable. Stairs to climb. Friendly and helpful staff. Great restaurant.
於 2021 年 4 月住了 1 晚
Tee 於 2021年4月14日的回應
Thank you so much for taking the time to write and review and rate us 4 out of 5 look forward to welcoming you back next time you visit Melbourne.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a pleasant stay and close to the hospital.to visit husband
於 2021 年 2 月住了 1 晚
Tee 於 2021年2月7日的回應
Thank you for rating us 4 out 5. Praying for a speedy recovery for your husband.

10/10 優異

Emma

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 1 晚
Tee 於 2021年1月23日的回應
Thank you for rating our Hotel 10/10 look for to you staying with us again. Take care and stay safe

8/10 不錯

Ronald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚
Tee 於 2020年12月18日的回應
Thank you so for taking the time to rate us 8/10. We look forward to welcoming you back next time you stay.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious and Clean
Above average for a pub room. Spacious and very clean.
於 2020 年 12 月住了 2 晚
Tee 於 2020年12月18日的回應
Thank you so much to taking the time write a review. Hope to see you next time you stay with us. Take care and have a Merry Christmas & Happy New Year.

10/10 優異

真實旅客

於 2020 年 8 月住了 1 晚
Tee 於 2020年9月28日的回應
Thank you for taking the time to give us a 5 out of 5 rating. Hope to see you next time you visit Melbourne.

8/10 不錯

Lorraine (Bunbury W.A. )

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Liked walking distance to a lot of restaurants and cafes and train station. Was on a very busy corner
於 2020 年 2 月住了 4 晚
The Plough Hotel 於 2020年2月28日的回應
Thank you for writing us a review. We appreciate your compliments and apologise for the inconveniences that you experienced. We are a small hotel and we are always trying to improve our customer service. Your feedback helps us to create a more hospitable environment for our patrons. We hope that you would like to stay with us again in the future.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2020 年 2 月住了 1 晚
The Plough Hotel 於 2020年2月28日的回應
Thank you for your feedback. Hopefully our hotel can reach that 5/5 service for you in the future.

4/10 欠佳

真實旅客

不滿：設施服務和住宿狀況
I didn’t like the room for 2 person it was really small
於 2020 年 2 月住了 1 晚
Tee 於 2020年2月20日的回應
Thank you for taking time to rate our Hotel.

2/10 很差

真實旅客

商務旅客
不滿：職員與服務
Room etc. Ok. BUT $100 was taken out of my credit card and I have had to phone several times and contact my bank to get money returned to account. Very disappointing and ruined what could have been an ok stay. Dishonesty or incompetency. Not sure which.
於 2020 年 1 月住了 2 晚
Tee 於 2020年2月20日的回應
Thank you for taking time to review our Hotel - as mentioned in our conversation over the phone our Hotel policy is that we hold $100 pre-authorisation on a credit card which the bank puts the time-frame of 3-5 working days to clear off. If nothing is used from minibar or any damage to room it releases off automatically. We have had to do this because of smoking in our rooms and also guest leaving without paying for minibar. This is on all websites that we sell our rooms on. We apologise again for any inconvenience this may have caused you and thank you for your understanding.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
Good things: The room was huge! The bed was very comfortable. It was a convenient location, and the free onsite parking was appreciated. Bad things: It could get a bit noisy at night, especially when there was music or large crowds downstairs. There were no spare blankets in the room for when it got really cold on my third night there. Also on my third night, the shower temperature seemed to go haywire. I had it set to a comfortably warm temperature, then it turned freezing! When I turned off the cold water, the pure hot water was like ice... for a few seconds, then it was scalding again. This carried on, alternating between hot and cold for several minutes until I gave up. The check-in person charged my credit card for $100 instead of placing a hold on the security deposit. It then became a major hassle to get the funds returned into my account. The reception is advertised as being open until 10 pm but if you call after 2 pm you'll be told they're only open from 10 am - 2 pm and to call back tomorrow. If you call between 10 am - 2 pm the answering service will tell you all about their Christmas opening hours and then terminate the call without giving you the option to leave a message. TL;DR: It was a lovely stay, until my third night. Hopefully they can rectify the issues that caused the poor rating.
於 2020 年 1 月住了 3 晚
The Plough Hotel 於 2020年2月28日的回應
Thank you for writing us a review. We appreciate your compliments and apologise for the inconveniences that you experienced. We are a small hotel and we are always trying to improve our customer service. Your feedback helps us to create a more hospitable environment for our patrons. We hope that you would like to stay with us again in the future and we can prove that we are worth your time.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2020 年 1 月住了 1 晚
Tee 於 2020年2月20日的回應
Thank you for rating us 4 out 5 hope to see you next time you are in Melbourne.

8/10 不錯

RICHARD

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hôtel avec un bon restaurant,arrêt de bus devant l'hôtel,train à 7minutes à pied,petit lit 2 personnes
於 2020 年 1 月住了 1 晚
Tee 於 2020年1月14日的回應
HI Richard, Thank you so much for rating us a 8 out of 10 hope to see you again the next time your in town.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Tee 於 2020年1月10日的回應
Hi, Thank you so much for taking the time to rate us 4 out of 5. Hope that you choose us next time your in Melbourne. Have a great day !

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
staff very friendly, but carpets smelly.............
於 2019 年 12 月住了 5 晚
Tee 於 2020年1月4日的回應
Thank you for taking the time to review our hotel. We value your feedback and regret that the accommodation provided did not meet your expectations. We check our rooms daily for any maintenance/housekeeping issues, if missed are rectified once bought to our attention. Thank you again for your review Thank you

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務
For what we wanted the Plough Hotel served it's purpose. We would happily stay again, but just note there are no lifts.
於 2019 年 12 月住了 4 晚
Tee 於 2020年1月1日的回應
Thank you for taking the time to review our Hotel. Look forward to welcoming you back next time your in Melbourne.

10/10 優異

Stefan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
Tee 於 2019年12月27日的回應
Hi Stefan, Thank you for taking the time to rate our Hotel 10 out of 10 see you next time your in Melbourne.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 3 晚
Tee 於 2019年12月26日的回應
Thank you for giving us a 5 out 5 rating, hope to see you again in 2020.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和職員與服務
The property was perfect for my needs.....The room is a good size, clean and easy to access...... Ok there's no gym, pool and resort style amenities, but for the quick fly in and out of Melbourne it was great....close enough to the airport and city as well....
於 2019 年 12 月住了 3 晚
Tee 於 2019年12月26日的回應
We are incredibly grateful that you took the time out to write us this review. We value customer satisfaction as top priority and hope that you choose us again when visiting Melbourne.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Tee 於 2019年12月26日的回應
Thank you for taking the time to rate us 5 out 5, hope you choose again when visiting Melbourne.

8/10 不錯

Jenn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Tee 於 2019年12月27日的回應
Hi Jenn, Thank you for taking the time to Rate us 8 out of 10, when your in next let us know what we can do to improve our rating.

6/10 一般

真實旅客

讚好：整潔度
Clean and convenient but not a good night's sleep
Little to no soundproofing, could hear loud music all night from the pub downstairs.
於 2019 年 12 月住了 1 晚
Tee 於 2019年12月12日的回應
Hi, thanks for your review. I'm sorry to hear you had a bad night's sleep because of the noise from the restaurant downstairs. I wish you would have addressed this with us as we do offer free earplugs at the front desk or could of moved you to another room which could have helped. Hope your stay in Plough Hotel was otherwise enjoyable and hope to see you back some day.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very clean and affordable for an overnight stay! The staff were extremely pleasant and accommodating. Nothing was too much trouble 👍😊
於 2019 年 11 月住了 1 晚
Tee 於 2019年12月12日的回應
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide great customer experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Good location. Poor room and incredibly uncomfortable bed.
於 2019 年 11 月住了 1 晚
Tee 於 2019年12月27日的回應
Thank you for taking that time to review our Hotel.

6/10 一般

真實旅客

於 2019 年 11 月住了 1 晚
Tee 於 2019年12月27日的回應
Thank you for taking the time to rate our Hotel

8/10 不錯

真實旅客

於 2019 年 10 月住了 1 晚
Tee 於 2019年12月27日的回應
Thank you for taking the time to rate our hotel 4 out of 5 Hope to see you next time you are in Melbourne.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic stay, very friendly staff and very accommodating.
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to work and comfy bed. Could do with new carpet, though otherwise clean.
於 2019 年 10 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：職員與服務
於 2019 年 9 月住了 1 晚

10/10 優異

Janine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

8/10 不錯

Margaret

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The atmosphere was just great. Everyone so friendly and happy, so laid back. Just so Melbourne. Meals were amazing. Perth take note because this is how hospitality is done.
於 2019 年 9 月住了 3 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff very helpful and the food is great! Very quiet and comfortable bed. Hot water was not consistent in the shower - goes off intermittently
於 2019 年 8 月住了 3 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stairs to upper level where rooms are. Recently had a knee replacement.
於 2019 年 8 月住了 1 晚
Tee 於 2019年8月19日的回應
Thank you for your review look forward to welcoming you back the next time you stay.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Convenient location a short walk from a railway station and great value for money.
於 2019 年 7 月住了 3 晚
Tee 於 2019年8月19日的回應
Thank you for your review glad that you enjoyed you stay. Hope to welcome you back the next time you visit Melbourne.

8/10 不錯

真實旅客

於 2019 年 7 月住了 1 晚
Tee 於 2019年8月19日的回應
Thank you for your review glad that you enjoyed you stay. Hope to welcome you back the next time you visit Melbourne.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient for after our function at this venue.
於 2019 年 6 月住了 1 晚
Tee 於 2019年8月19日的回應
Thank you for your review glad that you enjoyed you stay. Hope to welcome you back the next time you visit Melbourne.

6/10 一般

真實旅客

讚好：整潔度、設施服務和住宿狀況
Didn't like the noise levels early hours Saturday and Sunday
於 2019 年 6 月住了 2 晚