Dear Ni,
Thank you for giving you honest and detailed feedback.
If you return to stay with us please let us know so we can allocate you a room that is a single level so you will not struggle with your bags.
Hope to have you stay again soon.
Kind regards,
Brandon Park
General Manager
8/10 不錯
Wendy (hong kong )
2018年4月11日
讚好:職員與服務
room is big and price is fair. windows cannot be openned which is not good especially after cooking at night.
Wendy
於 2018 年 3 月住了 7 晚
6/10 一般
cliff (香港)
2017年10月10日
讚好:整潔度
不滿:客房舒適度
Room117
No fan or air-condition in bedroom, it was so hot and could not sleep inside, and I think the glass between the bedroom and sitting room is stupid, the cool air from sitting could not get inside the bed room, stupid design.
The studio apartment was huge beautiful high ceilings washer dryer combo in such a wonderful location right near Elizabeth Street I felt like a King the King Bed was a dream to sleep in.
Michael
於 2024 年 5 月住了 7 晚
Guest review assistant 於 2024年5月16日的回應
Thank you for sharing your wonderful feedback about the spacious studio apartment with beautiful high ceilings and convenient amenities like the washer dryer combo. We are delighted to hear that you felt like a King during your stay and that the King Bed provided a dreamy night's sleep. Your comments are truly appreciated, and we are thrilled that you enjoyed the location near Elizabeth Street. We hope to have the pleasure of welcoming you back for another great experience in the future.
8/10 不錯
Rod
2024年2月28日
讚好:整潔度、職員與服務和住宿狀況
Fantastic location, a bit run down but big comfortable rooms, would def stay again
Rod
於 2024 年 2 月住了 2 晚
Reception 於 2024年2月29日的回應
Thank you for your review! We're glad to hear that you enjoyed our fantastic location and found our rooms to be big and comfortable. We apologize if you found some areas of our property to be a bit run down. We appreciate your feedback and will take it into consideration as we continue to make improvements. We're delighted to hear that you would stay with us again, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
8/10 不錯
Marlee
多人同遊
2024年2月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved staying here and would stay again
Marlee
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月29日的回應
Thank you for your wonderful review! We're thrilled to hear that you loved staying with us and that you would choose to stay again in the future. It's always a pleasure to provide a positive experience for our guests, and we're glad that we could meet your expectations. If there's anything else we can assist you with or if you have any specific feedback for us, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!
10/10 優異
Matthew
2024年2月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very groovy old building with renovated and well appointed rooms, and great service provided by the hotel team. Staff were incredibly helpful in quickly resolving an issue with the room on a very busy - and hot - day (a huge thanks to Ashley!).
Matthew
於 2024 年 2 月住了 3 晚
Reception 於 2024年2月24日的回應
Thank you for your review! We're thrilled to hear that you enjoyed our great location and the unique charm of our groovy old building. It's wonderful that you found our renovated and well-appointed rooms to your liking. We take pride in providing excellent service, and we're glad to hear that our team was able to quickly resolve any issues you encountered during your stay. We'll make sure to pass on your kind words to Ashley, who will be delighted to know that their assistance was appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
4/10 欠佳
Zofia
家人同遊, 商務旅客
2024年2月8日
讚好:職員與服務
不滿:設施服務和住宿狀況
I didn't like anything about the property. Old and depressing, furniture looking very cheap and worn out, dilapidated bathroom vanity unit, old taps, toilet unit, and shower. Price-wise expensive compared to it's standard.
Zofia
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月24日的回應
Thank you for sharing your feedback about your recent stay. We're sorry to hear that our property did not meet your expectations. We apologize for any disappointment caused by the condition of the furniture and bathroom amenities. We appreciate your comments and will take them into consideration as we continue to make improvements to our property.
8/10 不錯
Ita
多人同遊
2024年2月6日
讚好:整潔度和職員與服務
Central melbourne, next to emporium & shopping places. Lots of restaurant around as well.
Ita
於 2024 年 2 月住了 1 晚
Reception 於 2024年2月24日的回應
Thank you for your review! We're glad to hear that you enjoyed our central location in Melbourne, close to popular shopping destinations like Emporium and surrounded by a variety of restaurants. Being in the heart of the city definitely has its perks! We hope you had a great time exploring the area and taking advantage of the convenient amenities nearby. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
4/10 欠佳
Darren
伴侶同遊
2024年1月29日
讚好:設施服務
不滿:整潔度和住宿狀況
The room that we were given was extremely dirty. The exhaust fan in the bathroom was disgusting. Tiles in the bathroom were loose and would move when walked on. There was mould around the bath tub. The Venetian blinds were very dusty and these were just the main problems
Darren
於 2024 年 1 月住了 3 晚
Reception 於 2024年2月24日的回應
Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we strive to provide for our guests. We appreciate your feedback and will address these issues with our housekeeping team to ensure that they are rectified. We understand the importance of a clean and comfortable room, and we apologize for falling short in this regard.
2/10 很差
Brett
2024年1月14日
不滿:職員與服務和住宿狀況
Staying in a loft apartment on level 5. The airconditiong did not take in the loft area, which was the bedroom. So when it was 34 degrees the loft did not cool below 28 degrees for an uncomfortable sleep.
Asked reception on the Saturday, what time they opened on Sunday and was advised 8am. They in fact did not open until 9am and another customer confirmed he was told 8am as well. They do not advertise the opening times on the premises.
Due to my oversight I left my keys in the room and due to the inaccessibility as they did not open early enough on the Sunday morning, we missed our flight and had taken advantage of leaving the room cards in a locked box that was now inaccessible.
This was our second stay and will not be returning after this experience.
Brett
Guest review assistant 於 2024年1月28日的回應
Thank you for sharing your experience with us. We apologise for the inconvenience you faced with the air conditioning in the loft area and the miscommunication regarding the opening time of the reception. We understand that this resulted in an uncomfortable sleep and the unfortunate situation of missing your flight. We apologise for any frustration caused by the inaccessibility of the locked box for the room keys. We appreciate your feedback and will address these issues with our team to ensure better communication and improved services. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant
8/10 不錯
Jarryd
2024年1月9日
Jarryd
Reception 於 2024年2月24日的回應
Thank you for your feedback!
8/10 不錯
Rajiv
2024年1月6日
Rajiv
於 2024 年 1 月住了 1 晚
Reception 於 2024年2月24日的回應
Thank you for your feedback!
10/10 優異
Adam
2023年12月29日
讚好:整潔度、職員與服務和住宿狀況
Adam
於 2023 年 12 月住了 1 晚
Reception 於 2024年2月24日的回應
Thank you for your feedback!
10/10 優異
Michael
2023年12月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place, will stay again
Michael
於 2023 年 12 月住了 2 晚
10/10 優異
Nell
2023年12月10日
讚好:設施服務
Due to computer error, room had not been cleaned on arrival. But staff were promptly sent to the room and cleaned quickly. Reception staff also apologised for mixup.
Nell
於 2023 年 12 月住了 2 晚
Ashley 於 2023年12月12日的回應
Thank you for your review and for bringing this issue to our attention. We apologise for the computer error that resulted in your room not being cleaned upon arrival. We're glad to hear that our staff promptly addressed the situation and cleaned the room quickly. We appreciate your understanding and we're pleased that our reception staff apologised for the mixup.We strive to provide a clean and comfortable environment for our guests, and we apologise for any inconvenience caused. Your feedback is valuable to us as we continuously work to improve our services.If there's anything else we can assist you with or if you have any further feedback, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
8/10 不錯
真實旅客
2023年12月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 11 月住了 8 晚
10/10 優異
Choon Lim
2023年12月4日
讚好:整潔度、職員與服務和住宿狀況
Choon Lim
於 2023 年 12 月住了 3 晚
Reception 於 2023年12月7日的回應
Thank you for your feedback.
8/10 不錯
Judy
2023年12月3日
Judy
於 2023 年 11 月住了 1 晚
10/10 優異
zhibing
2023年12月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel room is spacious. The complimentary snacks and a bottle of wine are really nice touch. Thank you.
zhibing
於 2023 年 11 月住了 3 晚
Reception 於 2023年12月7日的回應
Thank you for your review and for choosing to stay with us. We're delighted to hear that you found the hotel room spacious and enjoyed the complimentary snacks and bottle of wine. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad that these little touches added to your stay.If there's anything else we can assist you with or if you have any further feedback, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
6/10 一般
真實旅客
家人同遊
2023年12月3日
不滿:整潔度
真實旅客
於 2023 年 11 月住了 2 晚
Reception 於 2023年12月7日的回應
Thank you for your feedback.
10/10 優異
Twila
伴侶同遊
2023年11月28日
讚好:整潔度、職員與服務和住宿狀況
We stayed at the Quality Apartments as my husband has hospital appointments and we live rurally. We were very pleasantly surprised by how nice this place was! The staff were super friendly, the apartment was gorgeous and the location was fantastic. This is our new “go to” place in the future.
Twila
於 2023 年 11 月住了 1 晚
Reception 於 2023年12月7日的回應
Thank you for your review and for choosing to stay with us during your husband's hospital appointments. We're delighted to hear that you were pleasantly surprised by your experience at Quality Apartments.Our staff takes pride in providing friendly and attentive service, and we're glad that they made your stay enjoyable. We're also thrilled to hear that you found the apartment gorgeous and the location fantastic. We strive to create a comfortable and convenient environment for our guests, and we're glad that we could meet your expectations.Thank you for considering us as your new "go to" place in the future. We look forward to welcoming you back and providing you with another great experience.If there's anything else we can assist you with or if you have any further feedback, please let us know. We appreciate your feedback and hope to have the opportunity to serve you again.
8/10 不錯
Ross
2023年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We thought we had booked a light filled room but we had no view and was very dark other than that it was a great place to stay
Ross
於 2023 年 11 月住了 1 晚
Reception 於 2023年11月20日的回應
Thank you for your feedback. We apologize for any disappointment caused by the lack of a view and the darkness in your room. We understand that natural light and a pleasant view can greatly enhance the overall experience. We appreciate your understanding and are glad to hear that you still had a great stay despite this issue. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with a brighter and more enjoyable experience in the future.
8/10 不錯
Lindsay
2023年11月11日
讚好:整潔度、職員與服務和住宿狀況
very good value with some complementary items.
Lindsay
於 2023 年 11 月住了 2 晚
Reception 於 2023年11月12日的回應
Thank you for your positive feedback regarding the value you received during your stay and the complementary items provided. We're glad to hear that you found our offerings to be of good value. We strive to provide a great experience for our guests and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with or if you have any further feedback, please let us know. We look forward to welcoming you back in the future.
6/10 一般
Mathew
2023年11月9日
讚好:職員與服務
Mathew
於 2023 年 11 月住了 1 晚
Reception 於 2023年11月12日的回應
Thank you for your feedback and looking forward to welcoming back at Quality Apartments Melbourne Central.
6/10 一般
Lachlan
2023年11月3日
讚好:整潔度和職員與服務
Good standard accommodation
Good average accomodation in the absolute centre of town. Nothing luxurious or speacial about the loft apartment we stayed in. Surprisingly quiet but a bit stuffy, minimal natural light, very basic kitchen equipment etc. Friendly and helpful staff made for a pleasent stay.
Lachlan
於 2023 年 10 月住了 4 晚
Reception 於 2023年11月4日的回應
Thank you for sharing your feedback with us. We're glad to hear that you found our accommodation to be in a great location in the absolute center of town. We apologize if the loft apartment did not meet your expectations in terms of luxury or special features. We appreciate your feedback regarding the stuffiness and minimal natural light. We will take this into consideration for future improvements. We also appreciate your feedback about the basic kitchen equipment. We're pleased to hear that our staff were friendly and helpful, and that they contributed to a pleasant stay for you. If there's anything else we can assist you with, please let us know.
10/10 優異
Pauline
2023年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Can’t go past the location, very central. Would consider staying here again.
Pauline
於 2023 年 10 月住了 2 晚
Reception 於 2023年10月28日的回應
Thank you for your review! We're thrilled to hear that you enjoyed the central location of our property. Being centrally located can definitely enhance the overall experience of your stay. We're glad that you found it convenient and would consider staying with us again. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please let us know.
10/10 優異
Sally
2023年10月19日
讚好:整潔度、職員與服務和住宿狀況
Great location, beautiful room and awesome staff. Looking forward to staying again.
Sally
於 2023 年 10 月住了 4 晚
Reception 於 2023年10月21日的回應
Thank you for your wonderful review! We're thrilled to hear that you loved our great location, beautiful room, and awesome staff. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we were able to meet your expectations. We can't wait to welcome you back for another fantastic stay. If there's anything else we can assist you with, please let us know. See you soon!
10/10 優異
Maree
商務旅客
2023年10月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location was excellent and the chocolate, chips and wine were a nice touch. Staff service was also terrific.
Maree
於 2023 年 10 月住了 2 晚
Reception 於 2023年10月21日的回應
Thank you for your lovely review! We're delighted to hear that you enjoyed our excellent location and the special treats we provided, including the chocolate, chips, and wine. We believe in going the extra mile to make our guests feel welcome and appreciated. It's also wonderful to hear that you found our staff service to be terrific. We strive to provide exceptional service to all our guests. If there's anything else we can assist you with, please let us know. We look forward to welcoming you back in the future.
4/10 欠佳
Sophia
2023年10月15日
不滿:整潔度、住宿狀況和客房舒適度
The hotel was grimy feeling and dated. My room was full of fruit flies. It is in a great location, but I would not stay again.
Sophia
於 2023 年 10 月住了 1 晚
Reception 於 2023年10月21日的回應
Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during your stay. We take cleanliness and maintenance very seriously, and we regret that your room did not meet your expectations. We appreciate you bringing this to our attention, and we will address these concerns with our team to ensure that this does not happen again in the future. We understand that the location is important to our guests, and we're glad that you found it to be great. We're sorry to hear that you would not stay with us again, but we appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with, please let us know.
6/10 一般
Kaylene
2023年10月15日
Kaylene
於 2023 年 10 月住了 1 晚
Reception 於 2023年11月9日的回應
Thank you for your feedback.
10/10 優異
Jeanne-Maree
2023年10月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had the one bedroom apartment and it was great. It was clean and had plenty of room. The staff were super friendly and helpful. It was conveniently located in the city and very quiet.
Jeanne-Maree
於 2023 年 10 月住了 2 晚
Reception 於 2023年10月11日的回應
Hello,Thank you for your review of our one-bedroom apartment. We're thrilled to hear that you found it clean and spacious, and that our staff were friendly and helpful. It's wonderful that our convenient city location provided you with a quiet and enjoyable stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Thank you.
10/10 優異
jasen
伴侶同遊
2023年10月9日
Fantastic location close to Chinatown and Bourke street mall and trams. Super busy downstairs and hectic which was great but would never know once in our room. Will come back
jasen
於 2023 年 10 月住了 2 晚
Reception 於 2023年10月11日的回應
Hello,Thank you for taking the time to review your stay with us. We're delighted to hear that you enjoyed our fantastic location near Chinatown, Bourke Street Mall, and trams. It's great to know that despite the busy atmosphere downstairs, you found your room to be peaceful and quiet. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please let us know.Thank you.
8/10 不錯
Tracy
家人同遊
2023年10月8日
讚好:整潔度和職員與服務
不滿:設施服務
.
Tracy
於 2023 年 10 月住了 1 晚
Reception 於 2023年11月4日的回應
Thank you for your feedback. Looking forward to seeing you again the future.
10/10 優異
Anil
2023年10月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Anil
於 2023 年 10 月住了 1 晚
Cathy 於 2023年11月4日的回應
Thank you for your feedback. Looking forward to seeing you again the future.
10/10 優異
Paul
2023年10月1日
All good 👍
Paul
於 2023 年 9 月住了 1 晚
Reception 於 2023年10月6日的回應
Thank you for your feedback! We're glad to hear that everything was good during your stay. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and hope to welcome you back in the future.
6/10 一般
Farron
2023年9月29日
I recently stayed in 1of their basement apartments, the overall cleanliness was average however when I entered the bedroom and moved the bed immediately I noticed a thick layer of dust under the bed along with a cigarette and a bank card from a previous guest. The wifi connection was poor as your in the basement so even cell reception was barely existent. The outdoor patio area was covered in bird poo so the use of that was out of the question. There are no windows to let natural light in and the noise from the other guests was horrible. I was situated next to the laundry aswell so you hear all the noises from the washing machines and dryers aswell as if guests are talking while doing laundry yes it all comes in. I happened to stay during a week where there were renovations happening either in the building or next door so every morning at 7am the banging and drilling began. Overall it served its purpose but I wouldn’t return, well not to that suite anyway.
Farron
於 2023 年 9 月住了 6 晚
Reception 於 2023年10月11日的回應
Hello,Thank you for sharing your feedback about your recent stay in one of our basement apartments. We apologize for any cleanliness issues you encountered, as well as the poor Wi-Fi connection and lack of natural light. We understand that these factors can greatly impact the overall experience. We appreciate you bringing these concerns to our attention, as it gives us an opportunity to address areas of improvement. If there are any specific areas where we can make changes to enhance the guest experience, please let us know. We value your feedback and hope to have the chance to welcome you back in the future.Thank you.
10/10 優異
Julie
2023年9月26日
Julie
於 2023 年 9 月住了 1 晚
Reception 於 2023年11月4日的回應
Thank you for your feedback. Looking forward to seeing you again the future.