接待處

墨爾本龍都酒店的評價

4.5 out of 5
墨爾本龍都酒店
328 Flinders Street, Melbourne, VIC

評價

8.4

很好

10 分評分,優異;1002 則評價中有 482 則" "
8 分評分,不錯;1002 則評價中有 335 則" "
6 分評分,一般;1002 則評價中有 107 則" "
4 分評分,欠佳;1002 則評價中有 50 則" "
2 分評分,很差;1002 則評價中有 28 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

POKI

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
位置很方便
於 2023 年 7 月住了 3 晚
SK 於 2023年7月5日的回應
Dear Poki, Thank you for your kind review. We are happy to hear that you enjoyed your stay with us and that we were able to meet your expectations. We look forward to welcoming you back in the near future. Kind Regards,Sanjam Kanwar Duty Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good stay - close to tram station, supermarkets and restaurants.
於 2023 年 6 月住了 2 晚
SK 於 2023年6月12日的回應
Dear Valued Guest,Warm Greetings from Rendezvous!Thank you for taking time to provide your valuable feedback. I am delighted to hear that you had a great time with us. We look forward to host you again.Regards,Sanjam KanwarManager on Duty

10/10 優異

Ricky

於 2023 年 5 月住了 1 晚
D 於 2023年6月11日的回應
Dear Ricky,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards, Dixon Eng Front Office Manager

8/10 不錯

Queenie

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 2 晚
Rakitha 於 2022年8月18日的回應
Dear Queenie, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and that we were able to meet your expectations. We look forward to welcoming you back in the near future Kind Regards Rakitha Weerasekera | Duty Manager

8/10 不錯

Zhao

讚好:整潔度、職員與服務和客房舒適度
合理的选择
非常好的体验,位置极佳,服务周到,设施欠更新,性价比的选择
於 2022 年 6 月住了 2 晚

8/10 不錯

Ko

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚
Dixon 於 2020年3月25日的回應
Dear Ko, Thank you so much for your review. We are delighted to hear we met your expectations. At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests. We look forward to having you stay with us again in the near future. Kind regards, Dixon Eng Duty Manager

8/10 不錯

真實旅客

讚好:住宿狀況和客房舒適度
於 2020 年 3 月住了 5 晚
manager 於 2020年3月12日的回應
Dear Guest Thank you for the feedback.

10/10 優異

KAM KUN ERIC

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very good experience. wonderful hotel. Would love to come again.
於 2019 年 12 月住了 4 晚
Anne 於 2020年1月1日的回應
Hi Kam, Thank you for your 10 out of 10 review! I really hope to see you stay with us again soon. Warm Regards Anne Hinton - Duty Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly staff, nice location
於 2019 年 12 月住了 7 晚
Anne 於 2019年12月24日的回應
Good Evening, Thank you for your 10 out of 10 review of Rendezvous Melbourne. I am very glad to hear you enjoyed your stay. Warm Regards Anne Hinton - Duty Manager

8/10 不錯

CHIU YING HELEN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
還好,但酒店有點舊
於 2019 年 12 月住了 2 晚
Anne 於 2019年12月23日的回應
Good Evening, Thank you for your 8 star review of Rendezvous Melbourne. I'm glad you enjoyed your stay Warm Regards Anne Hinton - Duty Manager

6/10 一般

chun

多人同遊
於 2019 年 11 月住了 1 晚
Dixon 於 2019年11月29日的回應
Dear Chun, Firstly, I would like to thank you for the feedback. Here at Rendezvous, we pride ourselves on our service and it is very sad to hear that your experience with us was not up to the mark. We take guest reviews very seriously and can assure you that the feedback has been passed on to all departments for immediate changes and training. We look forward to having you stay with us again in the near future. If there is anything else we can do to help, please do not hesitate to contact us. Kind regards, Dixon Front office supervisor

6/10 一般

HUI-TSE

多人同遊
讚好:整潔度
交通便利而已,其餘就差強人意。
於 2019 年 11 月住了 2 晚
Dixon 於 2019年11月28日的回應
Dear Hui,Tse, Thank you for taking the time to submit your review. We take great happiness to hear that you were able to take full advantage of our prime location. We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask. Kind regards, Dixon Front office supervisor

6/10 一般

HUI-TSE

多人同遊
就飯店人員有好有壞,完全是要碰運氣,運氣好的話,就覺得被尊重的感覺。
於 2019 年 11 月住了 2 晚
Dixon 於 2019年11月29日的回應
Dear HUI-TSE, I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can. We hope you will visit us again for a future stay. Kind regards, Dixon Front office supervisor

6/10 一般

HUI-TSE

多人同遊
不論是櫃檯服務人員或是打掃人員,素質都參差不齊,有的很優秀,有的實在很糟糕。
於 2019 年 11 月住了 2 晚
dixon 於 2019年11月29日的回應
Dear HUI-TSE, I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can. We hope you will visit us again for a future stay. Kind regards, Dixon Front office supervisor

4/10 欠佳

Stephen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
In a room with a view but it was very very noisy fro trains which stopped at 2 am and started again at 430am room 824 stay away from it
於 2024 年 5 月住了 1 晚
Rendezvous reception 於 2024年5月22日的回應
Dear Stephen,Thank you for taking the time to share your feedback with us. We truly appreciate your insights as they help us enhance the experiences of our guests.We're truly sorry to hear that your stay in room 824 was impacted by noise disturbances from passing trains. Please accept our sincere apologies for any inconvenience this may have caused. We understand the importance of a peaceful environment for a comfortable stay and regret that we fell short of meeting your expectations in this regard.Your comments have been duly noted, and we will certainly look into ways to mitigate the noise disturbances in that area of the hotel. Additionally, we appreciate your suggestion to avoid room 824 and will ensure that future guests are made aware of this concern.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Should you decide to give us another chance, please don't hesitate to contact us directly so that we can assist in selecting a room that better suits your preferences.Thank you once again for your valuable feedback.Warm regards

10/10 優異

Zena (Washington)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location.
於 2024 年 4 月住了 1 晚

8/10 不錯

Erin

親子同遊
讚好:職員與服務、設施服務和住宿狀況
I was able to check in early, which was very helpfulnas we were heading to Philip Island for the day on a bus trip. The shower was a bit wonky and I was afraid I was going to break it, but it was ok. I did find a toenail clipping on the bathroom floor which was a bit off-putting. Overall it was a great place to stay for our needs.
於 2024 年 4 月住了 1 晚
Celeste 於 2024年5月3日的回應
Dear Erin,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our ability to accommodate an early check-in helpful for your day trip to Phillip Island.We apologize for any inconvenience caused by the shower and the presence of an overlooked toenail clipping. Please rest assured that we have addressed these concerns with our housekeeping team to ensure that our standards are consistently met.We're delighted that overall, you found our hotel to be a great place to meet your needs during your stay. Should you return to Melbourne, we would love to welcome you back for another enjoyable visit.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

8/10 不錯

Richard

於 2024 年 4 月住了 2 晚

8/10 不錯

Nutsima

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location and room was fantastic. Breakfast was amazing. Thank you.
於 2024 年 4 月住了 1 晚
Celeste 於 2024年4月21日的回應
Dear Nutsima,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our fantastic location, comfortable rooms, and the amazing breakfast. Our team strives to provide exceptional service and create memorable stays for our guests, and we're thrilled that we hit the mark during your visit.We look forward to welcoming you back to Rendezvous Melbourne in the near future!Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

6/10 一般

Wai Ling

家人同遊
Wifi always disconnected Toilet light always needs to on Hotel surroundings many eating places and supermarkets
於 2024 年 4 月住了 8 晚
Celeste 於 2024年4月21日的回應
Dear Wai Ling,Thank you for sharing your feedback about your recent stay at Rendezvous Melbourne. We appreciate you taking the time to highlight both positive aspects and areas for improvement.We apologize for the inconvenience you experienced with the Wi-Fi connection and the issue with the toilet light during your stay. Please rest assured that we have shared your comments with our maintenance team to investigate and rectify these matters promptly.We are delighted that you enjoyed the convenience of our hotel's surroundings, with numerous eating places and supermarkets nearby. We always strive to offer a comfortable and convenient experience for our guests.Thank you once again for your valuable feedback. We hope to welcome you back for an improved stay in the near future.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

10/10 優異

Cathy

多人同遊
Very nice hotel and excellent location
於 2024 年 4 月住了 3 晚
Celeste 於 2024年4月21日的回應
Dear Cathy,Thank you very much for your positive review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be very nice with an excellent location. Providing a comfortable and convenient experience for our guests is always our priority, and it's wonderful to know that we succeeded during your visit.We hope to have the pleasure of welcoming you back to Rendezvous Melbourne in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

8/10 不錯

Denise

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The history of the building is fascinating and well presented in public areas
於 2024 年 4 月住了 1 晚
Celeste 於 2024年4月21日的回應
Dear Denise,Thank you very much for taking the time to share your feedback about your recent visit to Rendezvous Melbourne. We're thrilled to hear that you found the history of our building fascinating and enjoyed the way it's presented in our public areas.Preserving and showcasing the rich history of our property is something we take great pride in, and it's wonderful to know that you appreciated this aspect of your experience with us.We hope you had a memorable stay overall and look forward to welcoming you back to Rendezvous Melbourne in the near future.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

2/10 很差

Biljana

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Celeste 於 2024年5月3日的回應
Dear Biljana,,I’m sorry to hear about your disappointing experience at Rendezvous Melbourne. Your feedback is valuable to us, and we sincerely apologize for any inconveniences you encountered during your stay.Please know that we take guest feedback seriously and are always striving to improve our services. If you would like to discuss your concerns further or provide more details about your visit, please feel free to reach out to the hotel directly.We appreciate your time in sharing your thoughts and hope we can have the opportunity to better serve you in the future.Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

8/10 不錯

Lai Yun

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
all good
於 2024 年 3 月住了 3 晚
Celeste 於 2024年4月21日的回應
Dear Lai Yun,Thank you very much for your positive feedback! We are delighted to hear that you had an enjoyable experience during your stay at Rendezvous Melbourne.If there is anything else we can assist you with or any further feedback you would like to share, please do not hesitate to reach out.We hope to welcome you back soon!Kind Regards,Celeste de FreitasDuty ManagerRendezvous Melbourne

4/10 欠佳

Scott

I extended my stay for a day and they forget to clean my room.
於 2024 年 4 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年4月8日的回應
Dear Scott,Thank you for sharing your feedback with us. We sincerely apologize for the oversight regarding the cleaning of your room during your extended stay. This is certainly not the level of service we strive to provide.Please be assured that we have addressed this issue with our housekeeping team to ensure such lapses do not recur in the future. We appreciate your understanding and patience in this matter.Should you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us directly.Kind Regards,Rendezvous Melbourne Team

10/10 優異

Robert

多人同遊
讚好:整潔度、設施服務和住宿狀況
Wonderful staff at check in
於 2024 年 4 月住了 2 晚
Rendezvous Hotel Melbourne 於 2024年4月8日的回應
Dear Robert,Thank you for your review highlighting our wonderful staff at check-in. We greatly appreciate your kind words and are thrilled to hear that our team made a positive impression on you during your recent stay.If there is anything else we can assist you with or if you have further feedback to share, please do not hesitate to reach out to us directly.Kind Regards,Rendezvous Melbourne Team

8/10 不錯

Sanjay

讚好:整潔度、職員與服務和住宿狀況
The room was a bit on the small side, our sliding door into the bathroom was had to move. Other than that the overall stay was pleasant
於 2024 年 3 月住了 3 晚
Rendezvous Hotel Melbourne 於 2024年4月8日的回應
Dear Sanjay,Thank you for sharing your feedback with us. We appreciate your comments regarding the room size and the sliding door into the bathroom. Your input helps us to improve and provide a better experience for our guests. We're delighted to hear that despite these issues, you had an overall pleasant stay with us.If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.Kind Regards,Rendezvous Melbourne Team

10/10 優異

Helen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Prime position & lovely hotel with a great atmosphere.
於 2024 年 3 月住了 1 晚
Rakitha Weerasekera 於 2024年3月30日的回應
Dear Helen, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel's location and atmosphere to your liking. Providing a memorable experience for our guests is always our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Kind RegardsRakitha Weerasekera

10/10 優異

Mark

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Restaurant service and meal were superb. Will be back.
於 2024 年 3 月住了 1 晚
Rakitha Weerasekera 於 2024年3月30日的回應
Dear Mark,We're delighted to hear that you had a great dining experience at our restaurant! Our team takes great pride in delivering exceptional service and delicious meals, and we're thrilled that you found both to your satisfaction. We can't wait to welcome you back for another delightful meal soon. Thank you for your kind feedback, and we look forward to serving you again on your next visit!

10/10 優異

Jacqueline

於 2024 年 2 月住了 1 晚
Celeste 於 2024年4月21日的回應
Dear Jacqueline,Thank you for sharing your feedback about your recent stay at Rendezvous Melbourne. We're thrilled to hear that you rated your experience with us as great.Ratings such as this serves as a testament to the hard work and dedication of our team in providing exceptional service.At Rendezvous Melbourne, we strive to create memorable experiences for all our guests. If you have any further specific feedback, please don't hesitate to reach out as it helps us continuously improve our services.We look forward to welcoming you back to Rendezvous Melbourne for another wonderful stay.Kind Regards, Celeste de FreitasDuty ManagerRendezvous Melbourne

8/10 不錯

Aoi

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's close to the station and ideal for sightseeing! Breakfast is also delicious.
於 2024 年 3 月住了 4 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Aoi,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Rendezvous Melbourne and found our location convenient for sightseeing. We take pride in offering a delicious breakfast to kickstart your day. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back soon for another memorable stay.Kind Regards,Rendezvous Melbourne Team

10/10 優異

Melanie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Reception staff were very helpful and polite.
於 2024 年 3 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Melanie,Thank you for taking the time to share your feedback regarding your recent visit to Rendezvous Melbourne. We are delighted to hear that you found our reception staff to be helpful and polite. Providing exceptional service to our guests is always our top priority, and it's wonderful to know that our team made a positive impression on you.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Rendezvous Melbourne in the near future.Kind Regards,Rendezvous Melbourne Team

10/10 優異

Kevin

多人同遊
讚好:整潔度、職員與服務和住宿狀況
I would without hesitation recommend this property. Location, price, condition of property were above par.
於 2024 年 3 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Kevin,Thank you for taking the time to share your positive feedback about your recent stay at Rendezvous Melbourne. We are delighted to hear that you had an enjoyable experience with us and that our location, price, and the condition of the property met your expectations.At Rendezvous Melbourne, we strive to provide our guests with a comfortable and memorable stay, and it is rewarding to know that we succeeded in achieving this during your visit.We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future.Kind Regards,Rendezvous Melbourne Team

10/10 優異

Cherie

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a wonderful time here. The room was lovely, the black out curtains were amazing, the bed was super comfortable and the staff were so nice and accommodating.
於 2024 年 3 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月4日的回應
Dear Cherie,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

6/10 一般

MARINA

商務旅客
讚好:整潔度和職員與服務
Convenient for work hotel is dated though. It served for what I wanted. Clean and staff nice
於 2024 年 2 月住了 3 晚
Rendezvous Hotel Melbourne 於 2024年3月4日的回應
Dear Marina,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

8/10 不錯

John

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel. The only thing I could fault the room on was the view from the window.
於 2024 年 3 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月4日的回應
Dear John,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

10/10 優異

Aileen

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Being in a historic building the property exuded character. The location is also great for theatres, art, the South Bank and being opposite Flinders Station, transport.
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月4日的回應
Dear Aileen,Thank you for taking the time to submit your review.We take great happiness to hear that you were able to take full advantage of our prime location.We look forward to having you stay with us again in the near future

8/10 不錯

Wendy

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great location
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Wendy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our prime location here at Rendezvous Melbourne. We strive to provide our guests with a convenient and accessible setting to enhance their overall experience.Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Rendezvous Melbourne Team

10/10 優異

Lois

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is well situated and has lots within walking distance plus the trains right across the street,
於 2024 年 2 月住了 2 晚
Rendezvous Hotel Melbourne 於 2024年2月28日的回應
Dear Lois,Thank you for taking the time to submit your review.We take great happiness to hear that you were able to take full advantage of our prime location.We look forward to having you stay with us again in the near future

8/10 不錯

Arjun (Kathmandu)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 2 晚
Rendezvous Hotel Melbourne 於 2024年2月28日的回應
Dear Arjun,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.

8/10 不錯

Sean

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Booked last minute , everybody in the hotel was very helpful especially Anna. Great central hotel
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年2月26日的回應
Dear Sean,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

10/10 優異

Stephanie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very helpful and understanding
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年2月25日的回應
Dear Stephanie,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

10/10 優異

Shannon

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very central place to stay. The staff were excellent and very friendly.
於 2024 年 2 月住了 3 晚
Rendezvous Hotel Melbourne 於 2024年2月23日的回應
Dear Shannon,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

8/10 不錯

Nikki

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very central. Room was small compact and was ok for a short stay. Bed was comfy
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年2月23日的回應
Dear Nikki,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

8/10 不錯

Peter

於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年2月23日的回應
Dear Peter,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

6/10 一般

Andrew

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Small rooms; bathroom door very heavy and may have been broken. Not cleaned thoroughly before
於 2024 年 2 月住了 2 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Andrew,Thank you for your feedback. We're sorry your stay at Rendezvous Melbourne didn't meet expectations. Guest satisfaction is our priority, and we take your comments seriously.Apologies for any inconvenience with room size and the bathroom door. We'll promptly address these issues. Your cleanliness feedback is noted; we'll ensure consistent, thorough cleaning.Your input helps us improve. Feel free to share more or any concerns directly.Kind Regards,Rendezvous Melbourne Team

8/10 不錯

David

讚好:整潔度、職員與服務和住宿狀況
Well located and very comfortable. In good condition and clean.
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年2月23日的回應
Dear David,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

8/10 不錯

Michelle

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 2 月住了 3 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Michelle,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our prime location here at Rendezvous Melbourne. We strive to provide our guests with a convenient and accessible setting to enhance their overall experience.Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Rendezvous Melbourne Team

8/10 不錯

Nico

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Rendezvous Hotel Melbourne 於 2024年2月23日的回應
Dear Nico,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,

6/10 一般

Joshua

讚好:住宿狀況
Meh
Check in was extremely slow. We were told that breakfast was complimentary (it wasnt) was meant to receive a free bottle of wine, had to ask the question to receive it. Reception told us they were aware we didnt receive, just made no effort to give.
於 2024 年 2 月住了 1 晚
Rendezvous Hotel Melbourne 於 2024年3月27日的回應
Dear Joshua,Thank you for taking the time to share your feedback regarding your recent stay at Rendezvous Melbourne. We apologize for any inconvenience you experienced during check-in and for the miscommunication regarding breakfast and the complimentary bottle of wine.We take guest satisfaction seriously and regret that we fell short of your expectations on this occasion. Rest assured, we have addressed your concerns with our reception team to ensure that such issues are handled promptly and efficiently in the future.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Kind Regards,Rendezvous Melbourne Team