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科林斯墨爾本索菲特酒店的評價

5 out of 5
科林斯墨爾本索菲特酒店
25 Collins Street, Melbourne, VIC

評價

9.0

卓越

10 分評分，優異；1001 則評價中有 649 則" "
8 分評分，不錯；1001 則評價中有 217 則" "
6 分評分，一般；1001 則評價中有 85 則" "
4 分評分，欠佳；1001 則評價中有 38 則" "
2 分評分，很差；1001 則評價中有 12 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 2 晚
Dagmara 於 2020年3月12日的回應
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

S

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent service and friendly staff. Definitely recommended.
於 2019 年 2 月住了 1 晚
Dagmara 於 2019年2月4日的回應
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

4/10 欠佳

William (HK)

不滿：整潔度、住宿狀況和客房舒適度
Disappointed experience
Stayed there 7 nights and honestly it's quite disappointed. No free wifi, no bottle water provided, need to pay for local telephone calls. Not everything refilled everydays........
於 2018 年 7 月住了 7 晚
dagmara 於 2018年7月31日的回應
Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. I sincerely hope that you will reconsider and stay again in the future. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

dongdong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 3 晚
Dagmara 於 2018年3月4日的回應
Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

6/10 一般

Ｍａｒｔｉｎ (香港)

讚好：職員與服務
地點方便，職員有善，要注意wifi費用
Expedia訂房時顯示為免費wifi，其實wifi需要收費，但只需於接待處提交e-mail地址，即可免費登記成為會員，享用免費wifi服務，不留神容易誤用收免wifi，宜於登記入住時先處理。
於 2018 年 2 月住了 4 晚
Dagmara 於 2018年3月1日的回應
Thank you for your review on Expedia.com, I was pleased to read you enjoyed your stay with us. Your comments in relation to internet charges are also appreciated and we apologise for any confusion caused.We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

8/10 不錯

Wing Hong

讚好：職員與服務、住宿狀況和客房舒適度
We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 優異

Giselle (Melbourne)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice line cation
Surprised by the sparkling wine n sweets, nice facilities, including gym, room, bed, shower room! The view from the room is exquisite! We did have a spectacular experience!
於 2017 年 9 月住了 8 晚
Dagmara 於 2017年10月13日的回應
Thank you for your review on Expedia.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

Ka lai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間舒適，員工有善，近市中心，旺中帶靜!
於 2017 年 9 月住了 2 晚
Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

8/10 不錯

LF Cindy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 3 晚
Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2017年2月14日的回應
Write your comment.Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

Siu Leung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地点旺中帶静，服務一流，直得考慮。
General Manager 於 2016年11月21日的回應
Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

mei shan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年8月23日的回應
Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

10/10 優異

Teng (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
典型的高级商务酒店
是一家典型的商务酒店，设施完备，位置较好。一切中规中矩，没有意外，入住和退房非常高效。楼下就有商务简餐，离饭馆集中的地方也不远。
Dagmara 於 2016年6月27日的回應
Thank you for your review on Hotels.com, I was delighted to read you enjoyed your stay with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda, Executive Secretary to General Manager

4/10 欠佳

Sarah

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Extremely average room which did not provide a luxurious or classy experience.
於 2024 年 5 月住了 1 晚
dagmara 於 2024年5月16日的回應
Dear Sarah,I want to express my gratitude for taking the time to share your review on Expedia.com. Your feedback is invaluable to us, and I regret to learn of your disappointment with your recent experience.Please accept our sincerest apologies for any inconvenience you may have encountered.We truly value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 優異

Ernesto

讚好：整潔度、職員與服務和住宿狀況
Courteous staff.
於 2024 年 4 月住了 1 晚
dagmara 於 2024年4月29日的回應
Dear Ernesto,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Greg

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Stayed many times ,great location,great views,feels very relaxing when on holidays ,escaped the heat of Perth
於 2024 年 4 月住了 8 晚
dagmara 於 2024年4月25日的回應
Dear Greg,Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests and take it as a huge compliment that you chose to stay with us again. . Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Kenny

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel! Service and concierge team were very accommodating and attentive. Breakfast buffet was good although options were slightly limited. The hot water pressure could be improved, we found it difficult to adjust the water to the right temperature.
於 2024 年 4 月住了 1 晚
dagmara 於 2024年4月23日的回應
Dear Kenny,Thank you very much for your positive feedback. I am really pleased that you enjoyed your breakfast and the service you received. Please accept our apologies for the poor water pressure in your guestroom. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.

4/10 欠佳

Pritesh

讚好：整潔度和職員與服務
不滿：住宿狀況
No pool in a 5 star hotel was a bit surprising. They should clearly mention that in the ad. You can use the one at Novotel but it’s a hassle to ring the reception to book it and then use the pool 2-3 blocks away.
於 2024 年 4 月住了 2 晚
Dagmara 於 2024年4月8日的回應
Dear PriteshI want to express my gratitude for taking the time to share your review on Expedia.com. Your feedback is invaluable to us, and I regret to learn of your disappointment with your recent experience.I am pleased to hear that our team was able to promptly assist you and provide an alternative solution. However, please accept our sincerest apologies for any inconvenience you may have encountered.We truly value your patronage and hope to have the opportunity to welcome you back in the future. Warm regards,Dagmara BiedaExecutive Secretary to the General Manager

10/10 優異

Helen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great hotel, and great price for a 5 star rating. Lovely room and comfortable bed...no complaints
於 2024 年 3 月住了 1 晚
Dagmara 於 2024年4月8日的回應
Dear Helen,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 不錯

Robert

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great stay, beautiful dinner at No.35. Definitely recommended ❤️
於 2024 年 3 月住了 1 晚
Dagmara 於 2024年3月24日的回應
Dear Robert,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Carol

讚好：整潔度、職員與服務和住宿狀況
Prompt check-in, efficient friendly staff
於 2024 年 3 月住了 1 晚
Dagmara 於 2024年3月7日的回應
Dear Carol,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Rick

讚好：整潔度、職員與服務、設施服務和住宿狀況
Ijsboijfbois
於 2024 年 2 月住了 1 晚
Dagmara 於 2024年3月3日的回應
Dear Rick,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Maria

讚好：住宿狀況
A magnificent place
於 2024 年 2 月住了 1 晚
Dagmara 於 2024年2月25日的回應
Dear Maria,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Dagmara 於 2024年2月21日的回應
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

david

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Excellent place to stay, so chic.
於 2024 年 2 月住了 1 晚
Dagmara 於 2024年2月21日的回應
Dear David,Thank you for your review on LastMinute.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Marco

讚好：整潔度
於 2024 年 2 月住了 3 晚
Dagmara 於 2024年2月20日的回應
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

glen

於 2024 年 2 月住了 1 晚
Dagmara 於 2024年2月20日的回應
Dear Glen,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

6/10 一般

Isabel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Dagmara 於 2024年2月19日的回應
Dear Isabel,Thank you for your review on LastMinute.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Bianca

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 2 月住了 2 晚
Dagmara 於 2024年2月19日的回應
Dear Bianca,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Colin

讚好：整潔度和住宿狀況
於 2024 年 1 月住了 2 晚
Dagmara 於 2024年2月4日的回應
Dear Colin,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Cherry

於 2024 年 1 月住了 3 晚
Dagmara 於 2024年3月21日的回應
Dear Cherry,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Sue

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Dagmara 於 2024年1月15日的回應
Dear Sue,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

LEE

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Two Thumbs Up
I think that this hotel has the greatest location with services including turndown. There is nothing to complain. I would like to list some points that i was not satisfied. 1. Valet parking fee applied daily is high. 2. Breakfast quality. They have great food, but the variety of the food served was not satisfied.
於 2024 年 1 月住了 2 晚
Dagmara 於 2024年1月11日的回應
Dear Lee,Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. Your comments on breakfast are also appreciated and will be shared with our chefs. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Javier

於 2024 年 1 月住了 3 晚
Dagmara 於 2024年1月10日的回應
Dear Javier,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Tania

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay. The staff were very helpful and polite. The hotel is beautiful and luxurious. Will definitely stay there again.
於 2023 年 12 月住了 2 晚
Dagmara 於 2024年1月8日的回應
Dear Tania,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
4泊お世話になりました。予約がシステムの問題で入っていなかったようですが、受付の方の対応が良かったので、特に不満はありません。ただ朝食は空きテーブルがあるのに案内が遅く、2日連続で頼んだコーヒーも出てこない等(初日は3回頼んでやっと来ました)、色々と不満があり、品数も少ないので2日間は外に食べに行きました。部屋は景観が良く、立地も便利です。
於 2023 年 12 月住了 4 晚
Dagmara 於 2024年1月2日的回應
Thank you for your review on Hotels.com, I was pleased to read you enjoyed your visit with us. Please also accept our apologies for your poor breakfast experience. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 不錯

Bruce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Dagmara 於 2024年1月2日的回應
Dear Bruce,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Wendy

Dagmara 於 2024年2月5日的回應
Dear Wendy,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Katrina

讚好：整潔度、職員與服務和住宿狀況
Loved my stay and highly recommend
Dagmara 於 2024年2月7日的回應
Dear Katrina,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Emma-Leigh

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Absolutely amazing stay for the foo fighters concert. The room was everything we wanted. Extra effort and services and the thoughtful welcome chocolates we received on check in. Everything was in immaculate condition, in room services were plentiful and thoughtful. Can’t wait to come back. Thankyou
於 2023 年 12 月住了 1 晚
Dagmara 於 2023年12月11日的回應
Dear Emma- Leigh,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious room with good views and close to transport.
於 2023 年 11 月住了 2 晚
Dagmara 於 2023年11月28日的回應
Dear John,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Olivier

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was nice
於 2023 年 11 月住了 2 晚
Dagmara 於 2023年11月27日的回應
Dear Olivier,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Allyvia

於 2023 年 9 月住了 1 晚
Dagmara 於 2023年11月1日的回應
Dear Allyvia,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 不錯

Rhys

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
the wait for breakfast was too long
於 2023 年 9 月住了 1 晚
Dagmara 於 2023年10月1日的回應
Dear Rhys,Thank you very much for providing us with your such valuable after your stay with us.Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

ranjini

讚好：整潔度、職員與服務和住宿狀況
Beautiful views of Melbourne skyline
於 2023 年 9 月住了 1 晚
Dagmara 於 2023年9月11日的回應
Dear Ranjini,Thank you for your review on Google.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 不錯

Adrian (Northbridge)

讚好：整潔度和住宿狀況
Best not to keep people waiting unattended for breakfast, otherwise a solid performance
於 2023 年 8 月住了 3 晚
Dagmara 於 2023年9月3日的回應
Dear Adrian,Thank you for your review on Wotif.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Adam (Maroubra)

於 2023 年 8 月住了 1 晚
Dagmara 於 2023年9月6日的回應
Dear Adam,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

8/10 不錯

Anne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I was surprised to have to pay for my stay on arrival. I hsd assumed that only the $200 deposit was required .
於 2023 年 8 月住了 2 晚
Reservations 於 2023年8月18日的回應
Bonjour Anne,I just double checked with Online travel agency and I can assure you that accommodation was to be settled at the hotel. If you have been charged via Expedia or Hotels.com prior to arrival, please let us know so that we can contact them to rectify. Kind Regards,Sofitel Melbourne On Collins

10/10 優異

Kevin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 7 月住了 1 晚
Dagmara 於 2023年8月1日的回應
Dear Kevin,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager

10/10 優異

Marco

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Elegant decor, immaculate service, great food during our conference and the buffet breakfast was excellent as well. Soft sensor light coming on when entering the bathroom is a nice touch, free bottle of sparkling wine day of check in was a nice surprise
於 2023 年 7 月住了 2 晚
Dagmara 於 2023年8月1日的回應
Dear Marco,Thank you for your review on Expedia.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager